Bock Consulting. Job Analysis. Job of Injury Previous Job New Job 4-7 Hours Per Day

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Emerald Lynch
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Job Analysis Job Title Tour Group Coordinator Worker DOT Number 915.

7/18/11) Job of Injury Previous Job New Job 4-7 Hours Per Day 3-5 Days Per Week Job Description, Essential Functions, Tasks and Skills: Seaport Division.

1 Job Analysis Job Title Tour Group Coordinator Worker DOT Number Claim Number Employer Port of Seattle Employer Phone # (206) Employer Contact Stacy Mattson Date of Analysis 6/20/08 (Rev. 7/18/11) Job of Injury Previous Job New Job 4-7 Hours Per Day 3-5 Days Per Week Job Description, Essential Functions, Tasks and Skills: Seaport Division. The Port of Seattle is a municipal corporation created on September 5, 1911 by the voters of King County. The Port of Seattle is divided into operating divisions, plus other departments that support the divisions and the broad mission of the Port: 1) Aviation Division, 2) Capital Development Division, 3) Real Estate Division, and 4) This job analysis is for an individual working as a Tour Group Coordinator. Individuals working as Tour Group Coordinators are part-time, seasonal employees that are staged at various locations at or near Sea-Tac Airport to ensure the safety of passengers/pedestrians transferring to and from buses at airport facilities, and to coordinate the flow of buses in and out of designated parking areas. Workers are typically rotated between various locations on a weekly basis. Tasks Assigned to Tour Group Coordinator Direct passengers/pedestrians walking in the North and South cruise ship transportation lots during cruise ship season (typically May through October). Ensure that pedestrians are using the crosswalks and sidewalks while moving between check-in and pick-up areas. Document buses using the Port of Seattle facilities for billing purposes. Create receipts for billing purposes. While working in off-site lot, contact worker(s) at the

Page 2 of 7 airport via 2-way radio to obtain parking space assignments. Communicate assigned parking space information to bus drivers and instruct drivers when to proceed to the airport lot.

Must have some knowledge of radio communications. Ability to deal with people in a professional manner. Ability to follow directions closely. Ability to work in a safe manner.

2 Page 2 of 7 airport via 2-way radio to obtain parking space assignments. Communicate assigned parking space information to bus drivers and instruct drivers when to proceed to the airport lot. Direct bus drivers into and out of assigned parking spaces at the airport. Worker s Skills and Traits Must have excellent customer service skills. Must have excellent communication skills. Must have some knowledge of radio communications. Ability to deal with people in a professional manner. Ability to follow directions closely. Ability to work in a safe manner. Machinery, Tools, Equipment, Personal Protective Equipment 2-way radio. Clipboard and report forms. Pens. Time clock. May work behind a counter. May have chair or stool on which to sit at the counter. Handheld remote control gate opener. Workers are required to wear a safety vest. Education / Training High school diploma or GED. Valid Washington State driver s license, or the ability to obtain one, is required. Some experience in airport, cruise ship, and/or ground transportation operations is preferred. Workers must be a member or join Union Local 9 within 30 days of employment. Per the Dictionary of Occupational Titles (DOT): General Lot Attendant Specific Vocational Preparation (SVP): 2 (Thirty days or less)

3 Page 3 of 7 COGNITIVE AND BEHAVIORAL ELEMENTS/DEMANDS Frequency Definitions: = Occurs % of the time. = Occurs 1-33% of the time Frequently = Occurs 33-66% of the time. = May occur less than 1% of the time. = Does not ever occur. Comprehension Articulating and comprehending information in conversations. Reading, comprehending, and using written materials. Understanding and solving problems involving math and using the results. Using technology/instruments/tools & information systems. Working with two and three dimensional formats. Remembering Remembering spoken instructions. Remembering written instructions. Remembering visual information. Recalling information incidental to task at hand. Memorizing facts or sequences. Remembering simple instructions. Remembering detailed instructions. Learning & Processing Effectively learning and mastering information from classroom training. Effectively learning and mastering information from on-the-job training. Learning from past directions, observations, and/or mistakes. Using common sense in routine decision making. Recognizing and anticipating potential hazards and taking precautions. Thinking critically and making sound decisions. Integrating ideas and data for complex decisions. Determining and following precise sequences. Coordinating and compiling data and information. Frequently Analyzing, synthesizing data and information. Tasking and Planning Performing repetitive or short-cycle work. Working under specific instructions. Completing complex tasks. Directing, controlling, or planning for others as necessary for basic tasks. Directing, controlling, or planning for others as necessary for complex tasks. Multi-tasking. Planning, prioritizing, and structuring daily activities.

4 Page 4 of 7 Use Appropriate Behavior for Professional Work Environment Receiving criticism and accepting limits appropriately. Maintaining emotional control and organization under increased stress. Maintaining socially appropriate affect, temperament, and behavior. Monitoring own quality of performance and altering behaviors to correct mistakes or improve outcome. Working independently and/or unsupervised. Adapting to frequent interruptions, changes in priorities, or changes in work location. Responding effectively to emergency situations. Frequently Frequency Designations: Required Beneficial Not Necessary Maintaining Attendance and An Assigned Work Schedule Maintaining predictable and reliable attendance each work shift. Being punctual. Taking rest periods at set times or only at times determined by breaks in job responsibilities. Adjusting to a flexible schedule of work days and or shifts. Beneficial Beneficial Required Required

5 Page 5 of 7 PHYSICAL DEMANDS N/A: Not Applicable F: Frequent (33%-66% of the time) S: Seldom (1-10% of the time) C: Constant (Over 66% of the time) O: Occasional ( 10-33% of the time) WNL: Within Normal Limits (talking, hearing, etc.) STRENGTH: Sedentary Light Medium Heavy Very Heavy Frequency Comments Sitting S or F Depends on location assignment. In a majority of the positions, sitting is very limited (limited to breaks). Sitting is available when staffed at an off-site lot, or while at the central counter at the airport. Standing F or O Depends on location assignment. In a majority of the positions, Standing is interchanged with Walking, where workers are on their feet for a majority of the shift. Standing is reduced when staffed at an off-site lot, or while at the central counter at the airport. Walking F or O Depends on location assignment. In a majority of the positions, Walking is interchanged with Standing, where workers are on their feet for a majority of the shift. In these positions, workers step on and off curbs numerous times throughout a shift. Walking is generally on asphalt, concrete, or tile. Walking is reduced when staffed at an off-site lot, or while at the central counter at the airport. Lifting (up to 5 pounds) F While lifting a 2-way radio. Placing signs on top of stanchions. Potentially lifting a clipboard and pen. Carrying (up to 5 pounds) F While carrying a 2-way radio, or carrying signs to stanchions. Potentially while carrying a clipboard and pen. Bending at Waist O Bending Neck O While talking with passengers and bus drivers, directing buses, and looking for moving vehicles. Pushing/Pulling S While pushing wheeled cart holding the signs placed on the top of stanchions. Potentially while opening doors. Climbing Stairs S-O Depends on location assignment. In a majority of the positions, workers step on and off curbs numerous times throughout a shift. May also encounter stairs while working or moving between work locations. Crouching/Kneeling N/A Twisting at Waist S Potentially while talking with passengers and bus drivers, and looking for moving vehicles. Reaching (Floor to Shoulder) O While directing buses and passengers. Reaching (Over the Shoulder) S While directing buses. Handling/Grasping F 30 % Pinch Grasp 70 % Whole Hand Grasp (Primarily holding a radio) Fine Finger Manipulation O Operating buttons/knobs on radio, or button on remote control gate opener. Potentially handling bus log pages and writing. Talking O-F While communicating with co-workers, supervisors, and the public (vehicle drivers and passengers).

6 Page 6 of 7 Hearing C While communicating with co-workers, supervisors, and the public (vehicle drivers and passengers), listening for radio traffic, and potential hazards. Seeing C Visual abilities would be considered important in this position. Writing S or F Depends on location assignment. In a majority of the positions, there is limited, if any, writing. For workers staffed in an off-site lot or at the central counter at the airport, writing would be Frequent due to the bus logs created for billing purposes. Normal Job Site Hazards F Workers may be exposed to moving vehicles, fumes, and Expected Environmental Conditions C potentially wet walking surfaces. Depends on location assignment. In a majority of the positions, work is primarily performed outside with exposure to various weather conditions. Staff assigned to an off-site lot primarily perform their duties inside a building, but do have to walk outside periodically to talk with drivers. The above job analysis represents the requirements of a specific job based on personal observations, discussions with employer representatives, and/or workers. On occasion, practicality and feasibility prevent the direct observation and/or gathering of objective quantifiable data. For this reason, a "best estimate" may have been used when reporting physical demand frequencies. Analysis was done on the job site? Yes No Job Analysis Reviewed By: Stacy Mattson and Tonia Fletcher Completed by Vocational Provider Brice York, CDMS Date July 18, 2011 Signature of Vocational Provider

7 Page 7 of 7 COMMENTS: FOR PHYSICIAN'S/EVALUATOR S USE ONLY The injured worker can perform the physical activities described in the job analysis and can return to work on The injured worker can perform the physical activities described in the job analysis on a part-time basis for hours per day. The worker can be expected to progress to regular duties in weeks/months. The injured worker can perform the described job, but only with the modifications/ restrictions in the attached report and/or listed below. These modifications/restrictions are (check one): Temporary for weeks months Permanent The injured worker cannot perform the physical activities described in the job analysis based on the physical limitations in the attached report and/or listed below. These limitations are (check one): Temporary for weeks months Permanent Date Physician's/Evaluator s Signature Physician s/evaluator s Name Printed PLEASE RETURN COMPLETED FORM VIA FACSIMILE TO: Port of Seattle Employee Health & Safety Department at (206)

Job Analysis. Queen Anne Square Suite West Mercer Street Seattle, Washington Phone (206) Fax (206)

Job Analysis. Queen Anne Square Suite West Mercer Street Seattle, Washington Phone (206) Fax (206) Job Analysis Job Title: Landside Operations Supervisor Worker: DOT Number: 188.137 010 Claim Number: Employer: Port of Seattle SeaTac Airport Employer Phone #: 206 787 4849 Employer Contact: Diane Santiago