Payroll Clerk & the Human Resources Team. Employees and Managers. Payroll Deduction Organisations

Transcription

1 Position Title: Payroll Coordinator Division: Human Resources Reports To: Human Resources Manager Direct Reports: Payroll Clerk Primary Objective: The Payroll Coordinator is part of the Human Resources team providing payroll, salary packaging and human resources services to employees and managers at. Primarily, this position is responsible for coordinating the payroll and salary packaging program to ensure all staff receive their entitlements accurately and on time by making sure the correct policies, procedures and systems are in place. The incumbent is required to provide support and guidance to the Payroll Clerk as well as: Deliver superior customer service to managers and employees. Provide advice on payroll and salary packaging issues, including employee pay rates and classifications, awards and certified agreements, legislative requirements and s policies and procedures. Recommend and implement changes to ensure the organisation remains up-to-date. Ensure an audit process is completed for Payroll, Salary Packaging and HR processing. Deliver payroll reports to departmental managers. Complete HR generalist tasks and projects as required. Position Dimension & Decision Making Authority: Without referral to manager Coordinate all payroll and salary packaging functions Manage payroll complaints/grievances Organise payroll and salary packaging checking and audit processes First level advice to employees and managers on payroll, salary packaging and HR processes After Consultation with manager or others Determine outcomes from audits Introduction or variation of new policies, procedures and processes Introduction or variations to terms and condition of employment resulting from legislative changes Major corrections and/or amendments to pays or systems Referred to managers or others Items outside of delegation Escalated payroll related grievances or disputes Key Communication Contacts: Contact/Organisation Purpose/Frequency of Contact Payroll Clerk & the Human Resources Team Employees and Managers Finance Superannuation Funds Payroll Deduction Organisations Daily, regarding ongoing issues relating to payment of staff and generalist HR items. Interpretation of conditions in accordance with industrial agreements, awards and Colac Area Health policies and procedures. Daily, answering payroll and salary packaging queries and issues. Respond to managers reporting needs and offer generalist advice when applicable. Weekly, to ensure accurate dispersal and reconciliation of wages. General ledger interface, Leave provisions. Weekly, to ensure the administration and reconciliation of superannuation for all employees. The administration and reconciliation of payroll deductions. Approved By: Human Resources Manager Date of Issue: April 2008 Number: PD ### Page 1 of 7

2 1. Payroll Management To administer the day-to-day operations of the payroll to ensure Fortnightly payroll is completed accurately efficient and effective payroll processing that ensures compliance within the required timeframes. with industrial agreements, awards and legislative requirements. Effective payroll controls developed, Administer and reconcile all EFT, superannuation, payroll and documented and implemented. salary packaging deductions. Compliance with all statutory and policy Provide Finance with required reports and reconciliations as requirements. required. Finance are provided with accurate data Ensure the development and implementation of payroll controls within timeframes. and procedures within the payroll system to ensure continuous Integrity and accuracy of payroll database improvement occurs. and records. Verification and authorisation of all procedures to ensure Records of internal audits of fortnightly payroll compliance. Plan payroll activities to meet fortnightly, monthly and periodic processing are kept, maintained and up-todate. workloads and deadlines. Assist in the development and implementation of appropriate measures to ensure that all non-compliances are rectified within acceptable timeframes and relevant parties notified. 2. Leadership Lead and manage the Payroll Clerk to ensure individual and team goals are achieved and services are provided in an effective and timely manner. Develop the Payroll Clerk s skill set to ensure succession planning and adequate coverage can be provided in periods of absence. Performance and capability of the Payroll Clerk. Achievement of individual and team plans within stated timeframes. Evidence of effective teamwork and cooperation. 3. Quality Control and Auditing Ensure adequate checking processes occur to minimize inaccuracies in the payroll and salary packaging runs. Continually improve standards of service to ensure adherence to legislative requirements. Maintain all files and records in an up-to-date and accurate manner to improve the efficiency of day-to-day activities. Minimal errors occur and corrective action is implemented within agreed timeframes. Evidence of improvements to work processes and/or methods to improve service delivery. Accuracy and accessibility of records and data which demonstrate appropriate authorisation. Approved By: Human Resources Manager Date of Issue: April 2008 Number: PD ### Page 2 of 7

3 Conduct regular audit functions within the Human Resources team Level of compliance determined through to ensure all remuneration payments and remittances are made in compliance with policies and procedures and internal and external audits. Improvements implemented successfully. industrial agreements. Take action to rectify any non-compliance within the appropriate deadlines. 4. Policy development and Implementation In conjunction with the Human Resources Manager, review, develop, update and implement policies and procedures for payroll, salary packaging and the generalist HR function to: ensure compliance with relevant legislation and Colac Area Health corporate strategic objectives. obtain continuous improvement in the efficiency of the operations within the payroll area. Document policies, procedures and processes to form an instruction manual for the Human Resources team. Ensure it is up-dated regularly. Ensure policies and procedures are communicated to the organisation accordingly. Evidence of quality policy and procedure review, development and implementation. Adequate level of awareness of policy and procedures by staff and managers. Effectiveness and compliance of policies and procedures. 5. Customer Service Present a warm and approachable face and voice to both external and internal customers. Ensure accurate and effective advice on all areas of payroll administration from individual employee issues to management information requirements (such as labour costs and reporting). Ensure payroll changes/issues are reported to employees and managers in a timely manner. Corrective action is explained to the customers and implemented in a timely manner. Employees and managers receive the information they require is a pleasant manner at all times. Payroll enquiries and corrective action are responded to accurately within acceptable time frames. Reduction in payroll enquiries and response time. Positive feedback from operational management and other key internal customers is received. Approved By: Human Resources Manager Date of Issue: April 2008 Number: PD ### Page 3 of 7

4 6. Reporting Prepare and provide regular statistical information (such as Managers receive accurate and labour costs, leave reporting, cost estimates, etc) for departmental managers as required. comprehensive reports/data in a timely manner in order to plan and make decisions. Compile ad hoc reports for departmental managers to ensure Ad hoc and regular reports are provided as they have the information required to make informed decisions. required. Document reporting procedures and ensure the Payroll Clerk is Reporting procedures are documented and trained in running reports. Complete the reporting required by Finance at fortnight and there is evidence of training and development for the Payroll Clerk. month end. Finance receives accurate information in a timely manner. 7. Systems Administration Ensure information stored in the payroll system reflects the requirements outlined in the employment contracts current legislation, including the Awards, Agreements and Colac Area Health policies and procedures. Develop and maintain processes, policies and procedures to ensure they are efficient and reflect best practice. Ensure corrective action is implemented in a timely manner and customers are informed of the changes. All information stored in the payroll system is accurate and up-to-date. All processes, policies and procedures reflect best practice and a proactive approach to payroll issues. 8. Generalist HR Advice and Support Assist the Human Resources Manager and the department in generalist HR activities when required including (but not limited to): Recruitment by providing advice to managers and participating on interview panels as required. Assisting with the management of WorkCover Developing and implementing training programs for employees and managers. Developing, implementing and communicating generalist HR policies and procedures Maintain, develop and update the Human Resources and Payroll internet and intranet sites. Complete HR related projects as required. Support is provided to the Human Resources Manager and the department when required. Initiative is demonstrated in generalist Human Resources activities when payroll and packaging is quiet. Internet and Intranet sites are organised, easy to follow and contain current information at all times. Successful completion and implementation of HR projects. Quality advice and support is provided to managers and employees. Approved By: Human Resources Manager Date of Issue: April 2008 Number: PD ### Page 4 of 7

5 Provide generalist HR advice to managers and employees when required 9. Code of Conduct Demonstrate and abide by s Code of Conduct, including the core values Partnerships, Innovation, Leadership, Integrity, Quality and Respect Demonstrate and abide by the State Services Authority s Code of Conduct, including the core values Responsiveness, Integrity, Impartiality, Accountability, Respect and Leadership. 10. Equal Opportunity Develop and maintain sound knowledge of and commitment to Policies and Procedures. Ensure that you engage in behaviour that treats other staff fairly, equitably and not subject to any form of harassment. 11. Self Improvement Develop and maintain a program of self-development in liaison with the Human Resources Manager. Maintain a high standard of knowledge and expertise. Maintain an up to date written record of self-development activities. Core values are reflected in decision making and everyday behaviour. Aware and promotes EEO policies and procedures. Completion of training to promote self development. Approved By: Human Resources Manager Date of Issue: April 2008 Number: PD ### Page 5 of 7

6 Key Challenges: Ensuring all staff receive their entitlements accurately and on time. Improving customer service and decreasing the amount of payroll queries. Building partnerships with management and staff and ensuring adequate information is provided within required timeframes. Development of and compliance with policies/procedures in relation to payroll and salary packaging. Management and development of Payroll Clerk. Person Specification: Qualifications & Experience Extensive experience in coordinating the provision of payroll services in an active industrial environment. Sound understanding of relevant employment and taxation legislation including Workplace Relations Act, Accident Compensation Act, Superannuation, Taxation etc A high level of computer literacy with skills in both Microsoft Excel and a reporting program such as Microsoft Access or other report writers. Extensive experience with automated payroll systems. Desirable - Prior experience in Health Previous experience supervising staff Knowledge of Chris 21 payroll system Generalist HR experience Core Competencies High level analytical and problem solving skills. Demonstrated high level of numeracy, accuracy and attention to detail. Ability to effectively communicate with employees at all levels to develop and maintain effective relationships. Strong customer service ethic and ability to tactfully deal with customer complaints. High level of integrity and ability to use absolute discretion in dealing with sensitive or confidential information. Demonstrated ability to work flexibly within tight time schedules and in accordance with periodic demands. Well developed communication and interpersonal skills Well developed written communication skills Approved By: Human Resources Manager Date of Issue: April 2008 Number: PD ### Page 6 of 7

7 I have read and understand the requirements of this position description Name:.. Date:..Signature Approved By: Human Resources Manager Date of Issue: April 2008 Number: PD ### Page 7 of 7