JOB DESCRIPTION. Internal Communications Officer interim role. Director of Communications

Size: px

Start display at page:

Download "JOB DESCRIPTION. Internal Communications Officer interim role. Director of Communications"

Merryl Cobb
6 years ago
Views:

JOB DESCRIPTION Job Title: Department/Division: Reports to: Job Purpose: Dimensions: Internal Communications Officer interim role Communications Director of Communications To support the Director of

1 JOB DESCRIPTION Job Title: Department/Division: Reports to: Job Purpose: Dimensions: Internal Communications Officer interim role Communications Director of Communications To support the Director of Communications to deliver internal communications and employee engagement and further enhance the delivery of the organisational Strategic Goals and RHS Vision. This is an interim role for a four month period. It is a key role within the Communications Team and works closely with membership, marketing and PR managers. The role supports communications across all areas of the Society, in particular HR, the Director General s Office, the Employee Consultation Group and the Leadership Team. Accountabilities: 1. To work closely with the Director of Communications to manage and deliver Internal Communications across the organisation. 2. To support the embedding of the RHS Vision, Greening Grey Britain Campaign and Horticulture Matters Campaign and RHS Major Strategic Investment Projects through a variety of medium, ie face-to-face, electronic and print, using innovative and creative communications. 3. To manage and co-ordinate the RHS Intranet, taking overall responsibility for its content and content contributors, and generating greater usage of the intranet. 4. Advise and support the Director of Communications, on matters affecting communications, feedback and suggestions for improvements, and identify opportunities. 5. To deliver the communications on major projects and initiatives, such as organisation-wide messages, performance, results and necessary organisational changes. 6. To produce an electronic weekly newsletter for all employees with organisation-wide information or in printed format where necessary.

2 7. To produce a monthly internal staff magazine for all employees with organisation-wide information. 8. To help deliver content for, and the organisation of, Senior Managers Meeting and Staff Business Updates and share information after the meetings. 9. To support and advise the Employee Consultation Group with their communication. 10. To work with the Communications team, Marketing, The Garden and Web teams to ensure all employees are kept up to date, well informed and involved in all relevant external communications. 11. To adhere to current Health and Safety legislation and best practice in accordance with the Society s Health and Safety Policy Statement. 12. Responsibility for ensuring, so far as is reasonably practicable, the health, safety and welfare of their staff and volunteers; and that the activities for which they are responsible do not expose anyone to risks to their health or safety. Specific areas of responsibility include: ensuring staff and volunteers are adequately supervised, trained and provided with adequate instruction and information to carry out their work safely; ensuring that RHS procedures are followed and risk assessments are carried out; and procedures are in place to deal with emergencies. 13. To undertake any other duties as may reasonably be required of you in the post.

3 PERSON SPECIFICATION Interim Internal Communications Officer KNOWLEDGE 1. Degree level qualification DESIRABLE: 2. Post graduate media-based qualification EXPERIENCE 3. Experience of improving employee involvement through internal communications. 4. Experience of working in an internal communications team. 5. Experience of creating varied employee communications and delivering organisational and cultural change. 6. Experience of successful Project Management. 7. High-level of literacy: proven ability to write copy for a wide range of audiences as well as accurately proofing a wide range of copy and communications materials 8. Experience of working with intranet as an effective communications tool for delivering current information, news and services. 9. Experience of producing communications materials, working with in-house teams and with marketing, design and print suppliers. 10. Used to working to tight deadlines in a pressured environment. 11. Manage ad hoc communications projects to support wider internal communications plans and activity where skill set is appropriate. DESIRABLE: 12. Proven experience of improving employee involvement through internal communications. 13. Used to working as a team but highly organised and capable of working on your own-initiative 14. Having a good eye for design and attention to detail, with basic design skills for creating posters and printed materials internally 15. Experience of innovative thinking and ability to develop and deliver ideas within specific timeframes.

4 SKILLS - ROLE COMPETENCES 16. Solid working knowledge of Microsoft Office Suite, including PowerPoint and other presentation tools. 17. Basic experience of Adobe Photoshop or equivalent design package. 18. Ability to craft clear, concise, jargon-free communications, translating data and information from a wide variety of sources into persuasive, digestible copy. 19. Ability to work closely and in liaison with key others, but without close supervision 20. Ability to communicate accurately and effectively in verbal and written English 21. Excellent interpersonal skills 22. Highly IT literate with a particular focus on web and intranet proficiency

5 SKILLS - RHS COMPETENCES Planning (level 2) Able to plan own work and the work of others in the short and medium term Plans may cover a number of different or related activities Change (level 2) Leads and encourages others to implement change Considers the impact of change Managing (level 2) Provides accurate and balanced feedback to others Encourages colleagues and team to take responsibility Decisions (level 3) Decisions are consistent, thorough and systematic. Takes account of the impact of decisions on others. Teamwork (level 3) Creates and promotes team environments Uses teams to tackle important issues and problems Communication (level 3) Able to adapt own communication skills to varied situations Communication involves a high degree of influence and motivation of others Commitment (level 2) Monitors own and team performance against departmental goals Identifies and addresses problems Development (level 2) Shares own knowledge and information with others Actively seeks out ways to gain wider or increasing experience, skills or knowledge Customer Care (level 2) Actively seeks feedback on own/team performance and identifies opportunities to improve customer care within own role and/or team. Encourages and motivates self and others to exceed customer expectations Shaded areas indicate two/three RHS Competences that are particularly important for this role. They are addressed by the applicant, as part of the recruitment process. Numbers denote the level required on the RHS Competency Framework. 1=lower, 5=higher Updated: January 2015 HR Post Ref: ICM

JOB DESCRIPTION. Seed, Fruit & Vegetable, School of Horticulture, Apprentices and Garden Volunteers. 2 Team Leaders and 1 Curatorial Administrator

JOB DESCRIPTION. Seed, Fruit & Vegetable, School of Horticulture, Apprentices and Garden Volunteers. 2 Team Leaders and 1 Curatorial Administrator JOB DESCRIPTION Job Title: Department/Division Reports to: Staff reports: Job Purpose: Dimensions: Garden Manager Seed, Fruit & Vegetable, School of Horticulture, Apprentices and Garden Volunteers Curator