Job Description. Reports directly to: Area Manager Reports indirectly to: General Manager Direct Reportee: 6 Indirect Reportee: 0 Total: 6

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Jeremy French
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Job Description 1. JOB DETAILS Position title: Department: Reports to: Location: Branch Head Operations Area Manager Orissa Grade: Not applicable 2.

1 Job Description 1. JOB DETAILS Position title: Department: Reports to: Location: Branch Head Operations Area Manager Orissa Grade: Not applicable 2. REPORTING DIMENSIONS Supervisors Number of Staff Supervised: Reports directly to: Area Manager Reports indirectly to: General Manager Direct Reportee: 6 Indirect Reportee: 0 Total: 6 3. JOB SUMMARY Branch Head is responsible for performance and administration of assigned branch, provisioning of financial services, customer service and performance of Field Officers, concentrating on the poorly performing Field Officers, providing them guidance and assistance. Other key responsibilities include overdue management, branch expense requisition and settlement, daily branch related bank transaction, inputs data in OMNI, liaisoning with local administrative authorities for legal matter related to branch operation, preparing and sending different reports as per requirement of reporting officer and Head Office. While performing the above responsibilities, the Branch Head must ensure that he/she and team members follow Arohan s core values, code of conduct and other institutional policies. 4. KEY RESPONSIBILITES Particulars Time Allocation (%) Business development 20% Monitoring 20% Workforce management 20% Administration 5% Page 1 of 6

2 4. KEY RESPONSIBILITES Particulars Time Allocation (%) MIS and reporting 10% Portfolio and risk management 20% Public relations 5% 5. Job Profile 5.1 Technical Competency Description Business development Loan assessment and approval Loan disbursement Monitoring Workforce management Administration 1. Conducts area survey and gathers data required for sourcing new customer 2. Assists Area Manager for setting up of new branch 3. Assists Area Manager in allotment of working area to Field Officers 4. Guides Field Officers in developing business 1. Obtains all information from Field Officers required to make loan assessment 2. Checks loan documents before Day 1 of CGT or as per prevailing policy 3. Conducts Group Recognition Test (loan assessment) as per policy 4. Makes recommendations to grant or reject loan applications as per policy 1. Prepares and sends requisition for disbursement of loan to Accounts department 2. Ensures that all required documents for disbursement are prepared 3. Ensures that loan applications are processed within defined turnaround time (TAT) in the operational policy 4. Disburses approved loans to the client upon receipt of loan processing fees and other fees (e.g. insurance premium) 1. Ensures core values, code of ethics and operational policies of the company are adhered to strictly in pursuit of business growth 2. Maintains, updates and records data accurately on a regular basis 3. Plans and monitors daily activity of FOs 5. Visits field regularly to observe pre-meet, verification, CGT, repayment and overdue management processes to ensure these processes are followed in compliance of the operational policy and procedure 4. Checks and ensures MIS entries made by FOs are correct and complete 5. Fills My-Tool and Branch Activity Register 6. Reviews all loan documents to ensure proper documentation 7. Ensures proper and timely actions taken against IC findings 8. Maintains records & registers to ensure proper reporting 1. Provides guidance and training to Field Officers 2. Provides feedback to Field Officers to improve performance 3. Resolves internal conflicts at branch 4. Assists HR in recruitment and training of new employees 5. Provides feedback for confirmation and promotions of FOs to HR department 1. Locates office premises for new branch 2. Purchase fixed asset items 3. Coordinates with HR and Admin department for compliance of legal matters related to branch opening (rental agreement, trade license, Page 2 of 6

3 5. Job Profile 5.1 Technical Competency Description MIS and reporting Portfolio and risk management Public relations 5.2 Organizational Competency Planning Organizational perspective Managing relationship Decision making and problem solving commercial electric meter, registration under Shops & Establishments Act) 4. Prepares branch expenses requisition and submits to accounts and settles the same 5. Follows up with HO to resolve any branch support related issues 1. Checks for timely and accurate data entry in SafalTA 2. Shares information required by HO timely 3. Prepares different reports like disbursement, repayment, overdue, OPSUM etc. and sends to HO 1. Maintains high quality portfolio by taking preventive and curative measures 2. Ensures low customer drop-out, high Center attendance & quick loan processing 3. Helps Field Officers in tackling overdues 1. Builds rapport with bank staff, community leaders, landlord and neighbours 2. Meets local councillors and panchayat samity members to educate them about Arohan 3. Develops rapport with other MFIs of the area 4. Assists Area Mangers in conducting customer meets and interviews to gather data required to determine need of customers and assess customer satisfaction about Arohan Description 1. Monitors work against objectives and set targets 2. Prepares work plan and sets targets for oneself 3. Measures progress against targets and revises work plan accordingly 4. Provides timely performance feedback to supervisor 5. Balances quality of work with meeting deadlines and budget constraints 6. Coordinates work plans with others to accomplish common objectives 7. Anticipates problems and issues, and responds to them accordingly 1. Connects work to the overall mission of the organization 2. Understands related functions of department, along with its plan and anticipates possible implications of own work 1. Maintains harmonious relationships with members within and outside the organisation 2. Works effectively as a member of a team 3. Builds credibility and trust with colleagues and superiors, particularly with branch staff 4. Listens to employees and provides solution and advice 1. Anticipates problems and issues, and responds to them accordingly 2. Gathers information to identify issues and possible solutions for problems that affect the team/department 3. Demonstrates capacity for inductive and deductive problem solving on key issues, using past experience and technical knowledge in identifying appropriate solutions 4. Makes decisions in a timely manner and assumes joint responsibility for end-results 5. Implements solutions within the proper scope of authority 6. Ensures that all parties involved in and affected by decisions made are Page 3 of 6

4 5. Job Profile 5.1 Technical Competency Description properly informed Page 4 of 6

5 Knowledge of relevant technology 1. Uses relevant technology and equipment (computers, software) to enhance own learning and improve productiveness and quality of service 2. Mentors others in the use of tools and technology 3. Uses Meghdoot for keeping oneself and team members update on various events occurring in Arohan family and updates on company policies 5.3 Personal Competency Description Accountability and responsibility Teamwork Hard work and commitment Transparency and integrity 1. Provides support to others in accomplishing their work 2. Takes responsibility of own work 1. Works in a team 2. Maintains good relationships with colleagues 3. Considers others views with respect and dignity is willing to adjust and is flexible about one s own views in order to reach consensus and agreement within the team 1. Pursues all efforts to accomplish tasks and objectives according to agreed timetables and specifications 2. Translates commitment into action 1. Shares accurate and on-time information with supervisors 2. Follows Arohan s core values and adheres to code of ethics policy 3. Practices transparency and openness to one s ideas and feelings 4. Maintains trust among team; shows consistency in thought and action 5. Honours confidentiality of sensitive information with regard to clients, documents and other confidential matters Note: In addition to the above, under special circumstances, you may be given additional responsibilities as per business requirement after full communication and discussion with you. 6. PERFORMANCE INDICATORS: Business performance (business target vs. achievement, portfolio quality) Compliance score as given by Internal Control to the branch Human resources management Feedback from colleagues and other department Feedback from branch staff 7. QUALIFICATION, EXPERIENCE, SKILLS: Minimum Qualifications: Graduation (B.Com/ B.Sc.) Minimum Experience: 1-2 year (sales and team management) Desired Skill: Good communication, analytical and interpersonal skills and basic computer knowledge Page 5 of 6

6 8. APPROVALS: Line Manager or Head of Department: Signature Date Head of Department: Signature Head HR or MD: Date Signature Date Note: Arohan strives to have a workforce which reflects diversity and gender balance, and applies an equal opportunities approach. All selection is on merit. Page 6 of 6

Whanganui Resource Recovery Centre Trust and. Position Description

Whanganui Resource Recovery Centre Position Description RESOURCE RECOVERY CENTRE MANAGER Position Title: Resource Recovery Centre Manager PD Created / Modified: September 2014 Responsible To: Whanganui