Candidate Information Package Interim Aged Services Manager

Transcription

1 Candidate Information Package Interim Aged Services Manager Job Title Program Aged Services Manager (Interim) Management, A&D Date 19 November 2017 Reporting and requirements Status Hours Award and Level Location Reports to: General Manager Direct Reports: Aged and Disability Services Coordinators (Maroubra and Glebe) Member of: Management Team, Managers and Coordinators Group Maximum term contract position until December 2018 (12 months contract) 35 hours per week Social, Community, Home Care and Disability Services (SCHADS) Award Award Level 7 transitioned from NSW SACS Award Grade 5 (above award) Attractive above award salary and conditions Predominantly based at Maroubra and Glebe, with some work at Randwick and Bondi Junction Purpose of Position To work collaboratively as part of the Management Team at the JNC, which has a focus on strategic directions, organizational capacity building and future development of the JNC. The Aged Services Manager is a key leadership role responsible for the management of the JNC s Aged Services Teams working across the City of Sydney and Eastern Sydney, at both a strategic and operational level. This role will focus on consistent and quality service delivery, and planning future strategies for JNC in aged care services and disability services in the context of industry reforms and strategic opportunities. Performance Measures Meeting contracted outputs achieved in funded services in Aged and Disability Services Funding acquittals and other government reporting prepared and on time Level of external networking with government, not for profits and business Number of partnerships created Client and internal stakeholder feedback Percentage of successful grants/tenders New services planned and developed Demonstrated personal commitment to JNC Values, Core Principles, policies and procedures Demonstrated role modelling to JNC staff and volunteers JNC Values, Core Principles, policies and procedures

2 Responsibilities & Key Activities Planning, budgeting and reporting Manage service delivery and development Networking, external communications and partnerships Actively participate in the development, monitoring and facilitating implementation of the JNC s Strategic Plan Organise and lead service planning for JNC s aged services to ensure they meet contracts, facilitate enabling service delivery, include strong community engagement, respond to industry reforms and contribute to the goals of The JNC Keep a watching brief on developments and opportunities in disability services Monitor implementation of these plans Lead the development of plans for service expansion and improvement Prepare tenders, funding proposals and submissions Investigate new sources of income and resources to facilitate the growth and development of JNC aged services and related social enterprises Participate in the implementation of risk management planning Oversee the development of budgets for services and programs with program coordinators, and monthly review of financial reports Financial decision making under delegation Prepare and present reports to the General Manager and Board and following up actions from meetings Monitor progress reports from Coordinators Oversee the timely completion of data and accountability reports to funding bodies and complete program wide accountability reports In conjunction with other managers, oversee the day to day operations of the JNC centre operations, managing escalated issues and risk management Monitor client service delivery to ensure effective, sustainable, and enabling client focused approach to aged services Develop and review policies and procedures for aspects of service delivery across areas aged services Support the Coordinators to oversee day to day operations of the services, ensuring that all services are planned, developed, implemented and supported to be accessible to the target groups and that they adequately meet funding contracts, industry standards, policies and procedures and any relevant legislation Lead processes for external reviews against industry standards and prepare and implement quality management systems and Quality Improvement Plan Plan and implement changes in service delivery to respond to industry reforms in aged and disability services Handle complaints and client issues in aged services Keep informed of policy, reform and program development issues in Aged and Disability Services Participate in development and implementation of marketing strategies for The JNC and work with the Communications & Marketing Coordinator on strategies for marketing aged services In collaboration with other Managers, communicate with key stakeholders, other service providers and the community to promote the work of the JNC and build strategic partnerships Keep up to date with program changes and new initiatives from government, community and business organisations Participate in the development of strategic relationships and partnerships with services and agencies that share the values of The JNC and/or complement our work Participate in regional networks and JNC is actively involved in relevant networks and forums Oversee and facilitate strategies to engage with the community and build an understanding of community aspirations Provide leadership in community events that promote ideals of co-operation, diversity, social inclusion and participation Candidate Information Package Page 3 of 6

3 Responsibilities & Key Activities People management and team work Lead development of a positive, collaborative and respectful culture Active participation in the organisation Support the resourcing of teamwork in JNC s aged services and across the organization, working collaboratively to build a strong culture in JNC Undertake Performance Development Plans (PDP) for other direct reports and ensure regular PDP sessions are held with team members, reviewing any issues arising from these with Coordinators Oversee staff recruitment and induction for all direct reports Plan and lead team meetings in aged services Provide active supervision, support and training to Coordinators and other direct reports and ensure plans are in place for staff development, debriefing and supervision, and team meetings. Take a leadership role in building a positive work culture and build the wellbeing of staff and staff morale in program areas in Aged and Disability Services Promote and actively model JNC values, Core Principles and code of conduct to all staff, clients, partners and stakeholders Work actively and collaboratively to assist the Management Team to achieve their work objectives Actively participate in the Management Team and the Coordinators and Managers Group, to oversee planning across the organization and demonstrate leadership Oversee implementation of policies and procedures at organisational and program specific levels in Aged and Disability Services and ensure JNC staff are aware of and comply with all organisational policies and procedures and compliance with WHS, Child Protection, EEO and other legal requirements. Take a leadership role to assist JNC to meet Work Health & Safety (WHS) requirements, in ensuring that self and staff team are responsible for reading, understanding and abiding by the organisation s WHS policies Take reasonable care of the health and safety of self and others and co-operate with the Management Committee and Management Team in its efforts to comply with WHS requirements. Liaise with other employees in programs in Aged Services to ensure health, safety and welfare at work, provide and maintain safe places of work, equipment and systems of work under WHS legislation. Provide input to the collection of organization wide statistics Actively participate in professional development and training and in JNC wide staff meetings and staff development activities Candidate Information Package Page 4 of 6

4 Selection Criteria Essential Criteria 1. Commitment to the values of The JNC 2. Demonstrated experience and skills in management in a community services organization, including strategic planning, human resource management and governance 3. Strategic thinking skills that are solution focussed 4. Experience in managing aged care services delivery in a community context, using an enabling, personcentred approach that is responsive to identified client needs 5. Ability to demonstrate leadership across the organization and to positively contribute to the management team in a small NFP organization 6. Experience and capacity to establish sustainable partnerships and participate effectively in networks 7. High level skills in developing and supporting staff to create effective teamwork 8. Excellent oral, written, and interpersonal communications skills 9. Highly developed organizational and time management skills 10. Demonstrated skills in strategic and program planning, and in program evaluation 11. Current knowledge of government funding policies and reforms in aged and disability services, demonstrated experience in tender writing and in meeting accountability requirements 12. Knowledge of WHS requirements and risk management planning 13. Computer / IT skills in particular experience in Office, and internet 14. Relevant tertiary qualifications and/or demonstrated equivalent experience Desirable 1. Understanding governance processes and experience working with a voluntary Board 2. Current Drivers Licence Class C 3. Access to a reliable car with full comprehensive insurance Applicants must be willing to have a Police Check and have a Working with Children Clearance. Candidate Information Package Page 5 of 6

5 About The Junction Neighbourhood Centre Strengthening communities and building connections Our Statement of Purpose We believe that being socially connected improves people s wellbeing. We listen to our local communities and work with them to deliver critical services and opportunities for social connection. Our Vision To be a leading provider in South Eastern Sydney of services that enhance the wellbeing and resilience of individuals and communities with the best quality services delivery. Our Values and Practices Value Accountability and Professionalism Social Justice Participation Respect Collaboration Courage Practices We are evidence based and outcomes focused We deliver quality client services with accountability for our work. We work to enable fair and equitable access We take an holistic approach to well-being and focus on the whole person. We are person-centred and work with people to build individual resilience using enabling and strength based approaches. We encourage people to participate and engage in community life so that they have a say and retain control over their lives. We provide culturally appropriate, safe and accessible services where strengths, capabilities and diversity are acknowledged and valued. We strengthen our commitment to reconciliation. We work with others to build community resilience and connectedness. We are committed to our purpose and vision even in the face of adversity. What We Do The Junction Neighbourhood Centre (JNC) provides a diverse range of community services and programs for the communities in Eastern Sydney, with a focus on people who are socially isolated, disadvantaged and vulnerable. As a not for profit organisation operating for over 43 years, the focus of our work is strengthening communities and creating connections. We have community centres in Maroubra, Randwick and Bondi Junction, and a service outlet in the City of Sydney, which provide community information and places for the community to meet and participate in a wide range of groups, classes and programs. We have capacity building projects targeting the Aboriginal and Torres Strait Islander communities and people who are socially isolated. We also offer specialised services for older people, people who have a disability and their carers, for families with children under 13 and training and volunteer referral services for agencies in the region. More details about our programs and services can be found at Candidate Information Package Page 6 of 6

6 Core Principles for the JNC staff team Principle Professionalism and accountability Learning and growth Working together as one team Respect Cultural inclusiveness Key Behaviors We deliver quality client services and provide exceptional customer service. We account for our work, accept responsibility for our own performance and disclose results in a transparent manner. We take responsibility for our own actions and behaviors. We all comply with JNC s policies and procedures. We adapt to our changing environment, adopt new ways of doing business, and respond to challenges as opportunities. We take initiative in keeping our professional skills and knowledge up-to-date. We continually improve through innovation and creativity. We are proactive in our work and learn from our experiences. We each contribute to organisational sustainability. We build trust with a focus on integrity. We create safe spaces to communicate, voice and hear opinions and ideas and commit to the final decision or outcome. We value and support each other, acknowledge individual strengths and celebrate individual achievements. We share information, knowledge and skills across the organization. We actively demonstrate our commitment to common team goals. We participate equally and cooperatively in partnerships. We enable a positive, inclusive and fair workplace. We are mindful of, and value, the diversity of our staff, clients and communities. We treat each other and our clients with dignity at all times. We abide by the principles of Cultural Safety, developing and demonstrating awareness and acceptance of culture, identity and beliefs. We incorporate this awareness into workplace practices so that staff and clients feel safe, respected and valued. We accept mutual responsibility for sharing relevant knowledge, meaning and experiences to support our inclusive culture. Additional information about working at the JNC The Junction Neighbourhood Centre is an equal opportunity employer Aboriginal and Torres Strait Islander people and people wo speak languages other than English are encouraged to apply While each position has a regular location, staff may be required to work at any of our centres: Maroubra, Glebe, Randwick and Bondi Junction Employment is subject to a satisfactory Police Check and a Working with Children clearance In the context of our Work Health and Safety policy and practices, all employees are required to carry out their duties in a manger that does not adversely affect their own health and safety and the health and safety of others, by reporting all incidents and injuries, following procedures and any measures introduced in the workplace to improve WHS Salary packaging is available after completion of the probation period for all permanent and maximum term contract positions. Candidate Information Package Page 7 of 6