Director, Information Infrastructure, Management and Standards. Candidate Information Pack

Transcription

1 Director, Information Infrastructure, Management and Standards Candidate Information Pack September 2017

2 To receive this publication in an accessible format, Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne State of Victoria, Victorian Agency for Health Information, July ISBN (online) Available at the Victorian Agency for Health Information < ( ) i Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

3 Welcome Thank you for your interest in joining the Victorian Agency for Health Information. We re a new agency of government dedicated to providing high-quality information on safety, quality and performance of health services in our local community. We provide this information to people right across the health system; to boards, executives and thousands of clincians, to make sure they have meaningful and useful information to support their efforts to stimiulate and drive imporovments in care. We ve already started to establish a small team of very talented individuals and an exciting workplace, but we want more talent people like you people who are interested in working in a very rewarding, challenging and innovative workplace. One of the exciting opportunities we have in our team is the role of Director, Information Infrastrcuture, Management and Standards. We're looking for a role-ready executive to head our digital transformation agenda. In this role you will lead a range of reforms to ensure that all our audiences have access to timely, high quality performance information on health services across Victoria. You'll be at the forefront of ensuring our information systems are integrated, automated, reliable and benchmark excellence in relation to information management and standards. If you have executive level experience in the development and implementation of integrated, automated and reliable information systems to support reporting, visualisation and data storage, then we'd love to hear from you! Dr Diane Watson Inaugural Chief Executive Officer Victorian Agency for Health Information September 2017 ii Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

4 About us Context - A new paradigm for safety and quality Following the discovery of a cluster of avoidable perinatal deaths, the Minister for Health commissioned a review of hospital safety and quality assurance in Victoria. The result of that review was published in Targeting Zero in October At that time, the Minister released Better, Safer Care and acknowledged that Victoria has one of the most efficient health systems in the world, supported by some of the best doctors, nurses and health workers in the world. However, the review found gaps and failings in our quality and safety systems that have been overlooked, and the actions and leadership required from the department to achieve change and prioritise patient safety has not occurred. Better, Safer Care established a new vision for quality and safety and these reforms are considered to be the most significant overhaul of Victoria s health system in decades. In accepting in principle all the recommendations in the review, the Victorian Government and the Department created a new paradigm for safety and quality. New organisations were established to simplify the current system and better respond to the needs of patients and healthcare workers. In June 2017 the Victorian Agency for Health Information (the Agency) was established as an Administrative Office in relation to the Department under Section 11 of the Public Administration Act 2004 (the Act). It will operate as part of the Victorian Government and, under Section 14(1) of the Act, the Chief Executive Officer is responsible to the Secretary for the general conduct and effective management of the functions and activities of the Administrative Office. Consistent with the recommendations in Targeting Zero, the Agency will perform its functions independently of the Department and with a view to best practice. Organisational background The Agency, newly established within the Victorian Government s health portfolio, will analyse and share information across the health system to ensure everyone has an accurate picture of where the concerns are and where the system is getting it right. Its responsibilities will flow across measurement of patient care and outcomes for three key purposes: public reporting, oversight and clinical improvement. The Victorian Government is deeply committed to delivering on these strategic objectives and outcomes. The investment in health information reporting represents the single largest investment in quality and safety reporting and improvement in Australia in recent time. Agency's annual operating budget is approximately $24.5m with current FTE of around 30, which is expected to grow to over 80 during the next 6 months. The establishment of a rapidly expanding Agency will provide for dynamic leadership opportunities in driving and supporting improved safety and quality in Victorian Health services. A key objective is to close the gap, relative to other jurisdictions and global best practice.. Organisational leadership Dr Diane Watson is the inaugural Chief Executive Officer of the Agency and has been instrumental in establishing the organisational structure. Dr Watson has 20 years of senior management experience in leading organisational change in the healthcare sector in Canada and Australia. She was the inaugural Chief Executive Officer of the National 1 Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

5 Health Performance Authority, which was established by all Australian governments to monitor, and report on, the performance of more than 1000 public and private hospitals and 300 health regions. Dr Watson was also the inaugural Chief Executive Officer of the New South Wales Bureau of Health Information. Organisational strategy The Agency is currently in the process of developing a Corporate Plan to set out its strategic objectives for July 2017 to June 2019 and initiatives for In formulating its plans, the Agency has reflected on the Victorian Government s commitment health reform as described in Better, Safer Care: Delivering a world-leading healthcare system and the recommendations in Targeting Zero: Supporting the Victorian hospital system to eliminate avoidable harm and strengthen quality of care. The Plan will include initiatives assigned to the Agency under the Department of Health and Human Services Strategic Plan and is being designed in consultation with all health services throughout September A copy of the Agency s vision, mission and values can be found at appendix (A). Stakeholders and audiences The Agency independently reports trusted and accurate information intended for: Victorians, particularly patients, their families and carers Those responsible for oversight including the Minister for Health, the Department, SCV, health service boards and chief executives, and regulatory bodies Those responsible for transparency and accountability including the Minister for Health, the Department, the Department of Treasury and Finance, the Commonwealth Government and its agencies Those responsible for driving improvements in safety, quality and outcomes, in particular SCV and its clinical networks, the Victorian Clinical Council and clinical leaders. Overall structure The overall leadership structure can be accessed at appendix (B) or via the dedicated agency portal link Leadership opportunities The immediate recruitment opportunities include the Director, Information infrastructure, Management and Standards. Reporting to the Chief Executive Officer, you will lead a branch that will build and support electronic access among the Agency s audiences to timely, high quality performance information on health services across Victoria. The incumbent will ensure that the Agency s information systems are integrated, automated and reliable and that the Agency supports excellence in relation to information management and standards. The position description can be accessed at appendix (C) or via The position is assessed as an EO3 level position, under Victorian Public Service Executive 2 Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

6 remuneration and employment classifications, with an annual total remuneration package of $178,500 to $231,4396. Additionally, the Agency is also currently recruiting the following roles; Executive Director, Health and System Performance Reporting (EO2) Director Management and Routine Reporting (EO3) Information relating to these positions can also be accessed at Further information For a confidential conversation about this role, please contact Dr Diane Watson, Inaugural Chief Executive Officer on +61 (0) Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

7 Application Process Guide The Agency is working with our recruitment partner, Hudson, to manage the selection process for the Director, Information Infrastructure, Management and Standards. The following is an outline of the recruitment process: Initial Process All applicants will be asked to obtain a copy of the information pack from the dedicated Agency portal on the Hudson website All applicants will be asked to review the position description and forward their response via the job link received upon receipt of the information pack. All applications received will be assessed on merit against the position description and successful candidates will be invited to meet with the Hudson consultant for the first round interview process. Your application Applications for this position should include; 1. Your CV detailing your employment history, educational qualifications and contact details. 2. A cover letter and/or a formal response addressing the selection criteria Applications close: Sunday, 24 September 2017 Applications must be received (preferably in Word format) via the job link 4 Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

8 The Recruitment Process Advertising and Search You may be contacted for further a discussion on your application during the advertising and search phase which takes place up until the closing date of applications. Application Review and Longlisting In collaboration with the Agency, Hudson will finalise and review all applications and agree on a longlist based on application data and screening content. Screening may involve initial interviews with a Hudson consultant to clarify various details and compile a more comprehensive profile of your application. Selection for interview will be based on how well you have provided comparative information compared to other applicants. You will be contacted in advance to arrange a suitable time to attend. If you are not selected for interview, you will be notified by . Panel Interviews Subject to the interviews referred to above, applicants will be ranked by merit and a shortlist for a panel interview determined. All applicants interviewed up to this point will be advised via or telephone regarding the progress of their application. The panel interviews will be conducted in Melbourne, however arrangements are flexible for international candidates, including video links. Psychometric Assessments Shortlisted candidates may be asked to complete an online Psychometric Assessment during this process. Reference Checks At the appropriate time, information may be sought from your nominated referees. It is preferable that one of these referees is your most recent or current supervisor. Your permission will be sought prior to any contact being made. Confidentiality is assured. Background Checks Please be advised that the successful applicant may be required to undergo a National Police History Check and other probity requirements. Privacy Hudson operates under the National Privacy Principles set out in the Privacy Act of Further information regarding the Act and how Hudson will use and store your personal information can be found within the Privacy Policy on our website at As part of the recruitment process for senior or executive appointments, Hudson will compile a matrix of all applicants summarising the recent employment and relevant qualifications for each. 5 Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

9 This matrix may be provided to the Agency to aid in short-listing discussions. Please advise us at the time of applying if you do not wish your details to be included. If you require any assistance during the application process, please call Byron Ellis at Hudson on +61 (0) We look forward to receiving your application and discussing this position with you in further detail. 6 Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

10 Appendix A Agency Vision, Mission and Values 7 Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

11 Appendix B Organisational Structure 8 Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

12 Appendix C Position Description Position description Director, Information Infrastructure, Management and Standards The Director will lead a branch that will build and support electronic access among the Agency s audiences to timely, high quality performance information on health services across Victoria. The incumbent will ensure that the Agency s information systems are integrated, automated and reliable and that the Agency supports excellence in relation to information management and standards. Are you Looking for an opportunity for leadership in a newly established and rapidly expanding Agency? Committed to driving and supporting improved safety and quality in Victorian health services? An excellent team builder, communicator both written and verbally and someone who is able to develop effective working relationships with a range of stakeholders? Title Classification Branch Director, Information Infrastructure, Management and Standards EO-3 Information Infrastructure, Management and Standards Work location 50 Lonsdale Street, MELBOURNE VIC 3000 Position number Employment type Salary Range Position reports to DHHS/VAHI/ Fixed Term. Full-time (76 hours per fortnight) $178,500 to $231,439 including superannuation Chief Executive Officer Further information Dr Diane Watson, Inaugural CEO, +61 (0) Closing date Sunday, 24 September 2017 The Agency The Victorian Agency for Health Information (Agency) is a new agency within the Victorian Government s health portfolio, which will analyse and share information across our health system to ensure everyone has an accurate picture of where the concerns are and where we 9 Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

13 Appendix C Position Description are getting it right. Its responsibilities will flow across measurement of patient care and outcomes for three key purposes: public reporting, oversight and clinical improvement. The Agency will: Collect, analyse and share data so that the community is better informed about health services and health services receive better information about their performance Ensure that boards, health executives and clinicians get the information they need to best serve their communities and provide better, safer care Ensure that patients and carers get meaningful and useful information about care in their local community Improve researcher s access to data to create evidence that informs the provision of better, safer care. To achieve this, it will be vital that the Agency receive the best quality data from public and private providers of health services. Accordingly, the Agency will play a role in data management, standards and integrity. Branch The Information Infrastructure, Management and Standards branch is responsible for leading the development and ongoing support of the Agency s website and portals to increase access to and availability of performance information to public, board, executive and clinical audiences. The branch will ensure that the Agency s information systems are integrated, automated and reliable; support work to liberalise data in alignment with government policy and relevant legislation; and ensure excellence in relation to information management and standards. Organisational environment The Department of Health and Human Services (DHHS) develops and delivers policies, programs and services that support and enhance the wellbeing of all Victorians. It takes a broad view of the causes of ill health, the drivers of good health, the social and economic context in which people live, and of the incidence and experience of vulnerability. DHHS s vision is to support and enhance the wellbeing of all Victorians. It aspires to be an organisation where everyone is committed to achieving our vision and demonstrates our values in all that they do. We are respectful We have integrity We collaborate We care for people, families and communities We are accountable We are innovative DHHS is building an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of vulnerable Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse backgrounds. 10 Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

14 Appendix C Position Description Purpose and Accountabilities The Director will lead a branch that will build and support electronic access among the Agency s audiences to timely, high quality performance information on health services across Victoria. The incumbent will ensure that the Agency s information systems are integrated, automated and reliable and that the Agency supports excellence in relation to information management and standards. Accountabilities 1. Lead the development and ongoing support of the Agency s website and portals to increase access to and availability of performance information to public, board, executive and clinical audiences 2. Lead the development and implementation of integrated, automated and reliable information systems to support reporting, visualisation and data storage. This infrastructure work will be developed and maintained in close collaboration with the Chief Information Officers of DHHS. This will entail: o o Maintenance of contracts and continuous development of a public facing, datarich website Oversight of digital infrastructure to support safe, secure electronic reporting and interactive experiences for health service boards, executive and clinical leaders 3. Lead in the pursuit of excellence in relation to information management and standards in close collaboration with relevant staff in DHHS. This will entail: o o o o o Oversight of data governance relative to data holdings accessed, used and disclosed by the Agency, including relevant policies and procedures Oversight of work to continually improve health classification and coding, including specifications and methodology developed and used to measure and report on performance Oversight of the health data integrity program to ensure that data audits are targeted to areas of risk, audit findings are shared with all relevant audiences and that the sector undergoes continuous improvement in the quality and integrity of health and well-being data Oversight work to maintain privacy, security and confidentiality of sensitive health and well-being data, including legislative compliance in relation to data and performance reporting Management of external data requests from non-government entities and individuals such as researchers to support liberalisation of data in ways that drive improvements in health and care, and respect privacy and confidentiality 4. Participate in routine engagement with the Agency s senior executives, the department and health service professionals to ensure the Agency s information is meaningful and accurate, and provides an accurate picture of where there are opportunities to improve and where we are getting it right 5. Lead collaborations and liaise with the Health and System Performance Reporting portfolio, in particular the Clinical Analytics and Outcomes Research, Management and 11 Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

15 Appendix C Position Description Routine Reporting and Public and Board Reporting branches of the Agency to ensure efficiencies in reporting are identified and pursued, as appropriate 6. As a member the senior management team: o Contribute to development and implementation of the Agency s strategy in ways that align with the evolving needs of its audiences, government policy and statewide priorities o Contribute to the Agency s annual work plan and implementation of activities in it that are assigned to this branch o Contribute to the Agency s legislative compliance agenda, and lead activities in it that are assigned to this branch (e.g. privacy and confidentiality of information) o Provide corporate leadership on matters related to project and program governance and change management o Establish and maintain positive and productive relationships with internal and external stakeholders o Provide strategic, operational and authoritative advice and briefings to the CEO. 7. Lead and manage a team of technical specialists by: o Supporting individuals to achieve their potential while maximising their contribution to support achievement of the Agency s goals and objectives o Role modelling behaviours integral to good people management and public service values o Providing employees with relevant information and access to safe systems of work 8. Represent the Agency and, on occasion, the CEO at internal and external meetings, functions, forums and events. 9. Remain abreast of initiatives elsewhere in Australia and abroad to ensure the Agency benefits from learning about information technology advances in leading peer organisations. Selection criteria Knowledge and skills 1. Leadership: communicates a vision that generates enthusiasm and commitment; recognises and rewards behaviour that is aligned with the vision; identifies potential issues and guides team to optimise outcomes; models the behaviour expected of others. 2. Research & Analysis: researches, collects and analyses data appropriately to the level and nature of the work at hand; uses research and analysis tools effectively (e.g. statistical analysis, trend analysis, forecasting); integrates data from different sources; analyses and evaluates information and identifies key issues and patterns; Identifies missing or questionable data; takes account of community demographics when making decisions; draws accurate inferences from information available. 3. Influence and negotiation: develops long-term, complex and multi-phased plans to influence others; implements complex strategies to build buy-in and support from key 12 Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

16 Appendix C Position Description internal and external clients or stakeholders; uses a variety of different influencing approaches tailored to different clients; effectively negotiates with clients/stakeholders to achieve desired outcomes. 4. Project Management: uses understanding of sensitivities to actively champion the project; provides guidance and support to project managers to identify risks and overcome obstacles; quickly sums up complex options and recommends a clear way forward; monitors overall project performance against project plans; influences key stakeholders to support the project. 5. Contract management. Oversees the management of contracts to ensure timelines, budgets and other objectives are met; resolves contract difficulties as required; ensures good working relationships exist between stakeholders. 6. Stakeholder management: identifies and manages a range of complex and often competing needs; identifies issues in common for one or more stakeholders and uses them to build mutually beneficial partnerships; finds innovative solutions to resolve stakeholder issues. Personal qualities 1. Relationship Building - Establishes and maintains relationships with people at all levels; promotes harmony and consensus through diplomatic handling of disagreements; forges useful partnerships with people across business areas, functions and organisations; builds trust through consistent actions, values and communication; minimises surprises. 2. Teamwork Cooperates and works well with others in the pursuit of team goals; collaborates and shares information; shows consideration, concern and respect for others feelings and ideas; accommodates and works well with the different working styles of others; encourages resolution of conflict within group 3. Relationship skills demonstrates sophisticated interpersonal skills, and builds productive relationships with people at all levels within and outside the Department. Qualifications An appropriate tertiary qualification. Post-graduate study in a health, or human service, or public policy is desirable. Specialist expertise Experience in the development and maintenance of information systems to support routine, high quality reporting on health and community services is highly desirable. Safety screening All competitive applicants are subject to a satisfactory National Police History Check as part of the recruitment assessment process. Applicants who have lived overseas for 12 months or longer during the past 10 years are required to provide the results of an international police check. Applicants should contact the relevant overseas police force to obtain this and submit as part of their application. Details of overseas police agencies are available on the Department of Immigration and Border Protection website ( and search under 'Character and Police Certificate Requirements How do I obtain a police certificate?' 13 Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

17 Appendix C Position Description Conditions and benefits People who work for the Agency must comply with the Code of Conduct for Victorian Public Sector Employees 2007 and agree to work according to our values of quality, collaborative relationships, responsibility, client focus, professional integrity and respect. Employees of the Victorian Agency for Health Information can enjoy a range of generous Victorian Government employment benefits. These include attractive salaries, flexible leave arrangements and training and development opportunities. Please see The Agency promotes diversity and equal opportunity in employment. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, please contact the DHHS Diversity Unit on DiversityInclusion@dhhs.vic.gov.au. How and where to apply The Agency is partnering with Hudson to manage the recruitment process. Please visit the Hudson-VAHI landing page at: for more information and to apply. 14 Director, Information Infrastructure, Management and Standards Victorian Agency for Health Information

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