Person Specification (Knowledge, Skills and Experience)

Transcription

1 Job Description Job Title: Senior Manager Residential Aged Care Role Purpose: The Senior Manager - Residential Aged Care is responsible for the operational management and service delivery of residential aged care services across UnitingSA. Reports to: Executive Manager Aged Care Direct Reports: Directors of Nursing Business Unit: Operational Management Award Level: Non Award Office Location: 70 Dale Street, Port Adelaide HR Approval Date: Internal Relationships: UnitingSA staff Aged Care Management Team Executive Team External Relationships: Peak Aged Care bodies Federal Government and accreditation agencies External contractors (hotel services, cleaning) Person Specification (Knowledge, Skills and Experience) Qualifications Experience Skills & Knowledge Must have a Registered Nurse qualification. A degree qualification in nursing, business administration, human services management or related field. Post graduate level qualifications desirable Current SA Driver s license DCSI clearance 5 years senior management experience minimum managing residential aged care services Significant experience and demonstrated success in the management of financials and physical and human resources Experience in planning and implementing new policies and initiatives related to aged care High -level knowledge of the human services sector and, in particular, issues relating to aged people Knowledge and understanding of the not-for-profit sector and its environment Current knowledge of aged care services policy, funding processes and of relevant Commonwealth and State legislative requirements, including WHS&W and accreditation High level written & verbal communication and interpersonal skills Well-developed strategic thinking and analytical skills Well-developed leadership and change management skills UnitingSA Page 1 of 5

2 Job Details Key Result Area % of Time Tasks Strategy 20% Develop and implement performance reporting relevant to the portfolio Identify and develop opportunities to enhance synergies with residential aged care to enable an integrated, consistent and high quality approach to service delivery Work in collaboration with Aged Care Management Team in the delivery of organisational strategies outlined in UnitingSA s corporate plan Key Performance Indicators Monitor and report on residential aged care joint and individual service plan service plans Aged Care Service Delivery People Leadership 50% Design and deliver customer oriented services and supports in residential aged care services Lead the Directors of Nursing to plan, deliver and review aged care services operations and the residential facilities Build productive relationships with other agencies and service providers to maximize customer and organisational sustainability Maintain expertise in the field of aged care services, represent the organization in relevant forums and contribute current knowledge of aged care services to organization wide initiatives Ensure effective residential care resource allocation and delivery of annual budgets, business unit plans and reports to ensure organisational objectives are met Ensure all facilities and processes meet legislative and accreditation requirements 15% Appropriately manage performance of the business unit (Aged Care Residential) including coaching support to direct reports, regular informal and formal performance feedback and reviews, and support for relevant training and development Ensure the portfolio is staffed appropriately at management level with quality team members who are committed to high standards of performance and service Direct, monitor, and lead staff in the development and implementation of strategies and plans to achieve the organisation s vision and mission Ensure the team is aware of and complies with organisational policies and procedures Audit compliance and outcomes Monitor and respond to complaints (mandatory reporting, department issue) % completion of My Say Action Plan % completion of PDRAP s % inductions complete Succession Plan in place UnitingSA Page 2 of 5

3 Job Details (cont d) Key Result Area People Leadership (cont d) Financial Management Health, Safety & Wellbeing % of Time Tasks 15% Ensure recruitment of individuals who have the right cultural fit and ability to work in line with cultural change and facilitate retention of key talent Ensure a talent management and succession process is in place for key people and roles 10% Ensure adherence to the business financial systems, processes and ensure all reporting requirements are met in a timely manner Ensure financial accountabilities are monitored and cascaded effectively to all reports Ensure effective management of budget and/or discretionary expenses Work in conjunction with Executive Manager - Aged Care on the accurate preparation and monitoring of financial objectives and budgets 5% Ensure hazards are addressed in accordance within timelines and items are escalated where appropriate Support the development and implementation of operational work systems that allow people to keep safe Advocate behaviour that encourages all team members to operate in a safe work environment Monitor, maintain and participate in safety systems that encourage cross functional teams in driving safety awareness such as ensure formal risk assessments are conducted, hazards are closed, incidents investigated, safety communication Key Performance Indicators Compliance to budget and organizational benchmarks Number of Hazards reported TRIFR % Targets for Top 3 incidents Number of safety observations Competency Profile Competency Level Behaviours Adaptability and Flexibility Customer and Client Orientation Organisation Adjusts approach to suit team/functional priorities Does not lose sight of intended team/functional outcomes when circumstances shift Encourages team to respect different points of view Assists team members to understand and adapt to change Manages a degree of ambiguity in the team/function Develops appropriate customer/client service strategies for the organisation Initiates the implementation of relevant customer/client service strategies Ensures that the principles of customer/client service are fostered and embedded throughout the organisation UnitingSA Page 3 of 5

4 Competency Profile (cont d) Competency Level Behaviours Impact and influence Leading and Motivating Strategic Thinking Commercial Awareness Ensures individuals/team acknowledge and respect the views of others during negotiations Gathers support from individuals/team or relevant others regarding own idea/position Uses experts or other third parties to influence Demonstrates an understanding of different communication styles whilst maintaining feelings of goodwill Anticipates and prepares for others' reactions/agendas Sets performance goals and expectations and ensure staff perform in accordance to these Holds individuals accountable Mobilises individuals and/or team to work towards a shared purpose Adheres to performance management principles Identifies team members' strengths and areas for development Fosters the long-term learning and development of team members Understands both individual and team motivators Uses strategies to boost morale and productivity Helps team members understand and adapt to change Includes all Self behaviours Proactively scans the environment for strategic opportunities Considers opportunities and issues for the team in the context of the business strategy Initiates strategies and ideas to move own function forward Relates team goals to a broader organisational understanding Includes all Self behaviours Transcribes business objectives into commercially focused team goals Understands the impact or organisational policies and/or procedures on the team/function Ensures satisfaction by addressing both business and customer needs Considers impact of potential risks, and/or opportunities on the team function Keeps abreast of market/industry dynamics Considers the financial implications of decisions regarding the team/function Utilises financial reporting information to drive team performance and to inform the team decision making UnitingSA Page 4 of 5

5 Competency Profile (cont d) Planning and Organising Team Orientation Plans and prioritises team activities and deliverables Establishes short-term and medium-term plans Organises resources and activities to meet short-term and medium-term plans Applies foresight and plans for contingencies Provides clear instructions regarding the responsibilities and accountabilities of team members Work to priorities Meets team/functional deadlines Draws all team members into active and enthusiastic participation Ensures team members work towards common goals Offers to help others achieve their goals where appropriate Speaks of team members in positive terms Makes personal effort to treat all team members fairly Publicly credits team members who have performed well Genuinely values team members' input and expertise Keeps team members informed and up-to-date regarding work in progress Role models team qualities such as respect, helpfulness and cooperation I have read and understand the requirements of this position: Signed: Name (print): Date: UnitingSA Page 5 of 5