Regional Manager Census

Transcription

1 Regional Manager Census Location Auckland, Wellington, and Christchurch Reporting to Senior Manager Field Operations 2018 Census Team Field Operations Business unit/branch 2018 Census Group Operations Occupational stream People Leader Delegations Financial: refer to delegations policy Human Resources: refer to delegations policy Number of reports Direct: 5-8 Indirect: Who we are Statistics New Zealand Tatauranga Aotearoa aims to unleash the power of data to change lives by adding value to New Zealand s most important data, and we strive towards the goal of improving outcomes for all New Zealanders by: Doubling the value of the data provided by Statistics NZ to New Zealand by 2018 Creating a tenfold increase in the power of the data provided to New Zealand by 2030 Across the public sector we have four primary roles: Provider provide independent and trusted data Enabler Enable New Zealand decision makers Innovator Innovate to drive value for customers Steward Steward data now and for the future As an organisation we are: Inquisitive Driven Agile Resilient Engaging You can find out more about Statistics NZ Tatauranga Aotearoa at The purpose of this role Your Group The Operations Group s purpose is to sustainability collect and efficiently process data to support Statistics New Zealand s customer focus. We are responsible for the 2018 Census and the provision of census, business demography and geospatial products and services. The Operations Group is made up of four branches: Collection Operations, Operations Strategy & Development, Data Operations, and the 2018 Census. Your Business Unit/Branch The strategy for the 2018 Census is to alter the mix of modes used in the census data collection model by promoting a very high online response through introducing the mail-out of internet access codes, and not delivering paper forms to every dwelling. At the same time the 2018 Census must maintain the accuracy of basic counts achieved in recent censuses.

2 The 2018 Census has a budget of approximately $110 million, and will employ up to 3,500 field staff during the collection phase. It is a high-profile government investment that is subject to routine monitoring by central agencies and the Government s Chief Information Officer (GCIO). The new multi-modal census design will enhance census operations, support improved interactions between the public and government, and reduce the real cost of census data collection over time. Your Role For the 2018 Census, there will be three Regional Managers who will be based in the main New Zealand Centres Auckland, Wellington and Christchurch. Each Regional Manager will lead teams of up to 5-7 Area Managers. The Area Managers will each be responsible for approximately 10 Team Leaders, who, in turn, will each be responsible for up to Field Officers. As one of three 2018 Census Regional Manager s you are accountable for developing a regional plan for the undertaking of census operations in your region that is aligned to national strategies, plans and objectives; and managing a high performing field operation to ensure the best possible count is achieved. You will provide strong strategic leadership to the field while embedding the processes that will contribute to the modernisation of the 2018 Census. Your broad role will be to: develop and implement a regional plan, for phases of the census operation that is consistent with national and other regional operational plans (including business continuity); monitor and adhere to budget and resource allocation requirements; lead your regional field team to efficiently carry out field activity and achieve the best possible count, in-line with national practices and approaches; manage field operations in your region, including issues and risks, to ensure cost effective and efficient distribution and collection of census information; balance the need for national consistency and standards while empowering frontline staff to be able to perform their role; deliver results and achieve key performance indicators working within strict timeframes and budget; contribute to the preservation of public confidence in the operation of the 2018 Census; monitor operations daily, respond to issues escalated from the field, and report to the Field Operations leadership team and/or the Census senior leadership team (as required); develop strong local networks, and work with stakeholders, to promote the census and encourage the fullest possible participation of the region's population; work closely with the Manager Special Enumeration and Manager Community Liaison, and with other colleagues - both within the census branch and across Statistics New Zealand. Significant travel (within New Zealand) will be required for this role. Note: you will report to the 2018 Census Senior Manager, Field Operations, but on a day to day basis during operational periods you will work under the direction and coordination of the 2018 Census Manager, Field Operations.

3 Key deliverables/accountabilities You will be expected to: Plan and prepare for the 2018 Census Manage your regional operation You will achieve this by: Working in collaboration with other Regional Managers, and Field Operations Manager s, develop a regional plan, including a business continuity plan, for phases of the census operation that incorporates resource and budget requirements and regional strategies to facilitate an accurate enumeration. Ensure the regional plan is aligned to national strategies, plans and objectives. Become more familiar with your assigned region, i.e. demographic, topography, known challenges, nonprivate dwelling locations, hard to count areas, key performance indicators etc. Ensure effective collaboration with other Regional Managers, census teams and key stakeholders, especially the Special Enumeration Manager and Community Liaison Manager. Partner with the Senior HR Advisor and external recruitment agency to contribute to the recruitment activities of your staff. Contribute and participate as required in the training and on-boarding activities of your staff, and they have attended training and are ready and able to work effectively in the field. Ensure your staff have the tools and resources necessary to perform their role, including any health and safety requirements. Apply sound general management practices so that your team is able to operate effectively and efficiently. Build strong relationships with key business partners, in particular the Manager Special Enumeration, and Manager Community Liaison, vendors and customers, and seek every opportunity to connect with them and anticipate their future needs or issues. Understand the logistical requirements for your region and liaise with the Field Infrastructure team as and when required. Work with the Field Operations leadership team to manage the 2018 Census operation and drive delivery of programme wide national strategies, objectives and outcomes. Implement the national and regional field strategies and plans as required. Ensure that national standards, policies and procedures are adhered to in your region. Monitor and deliver to approved plans and budget, managing issues and risks effectively. Monitor progress in the field and ensure work is on track for all phases of the census operation. Coordinate risk identification and mitigation over the census operation and escalate as required.

4 Lead people in Field Operations Build connections and work collaboratively Support your Group s strategic direction Communicate regularly with the Field Operations leadership team, census project staff, and other staff as required. Maintain a rigorous programme for employee health, safety and wellbeing which ensures compliance with corporate and statutory requirements. Lead and manage a large-sized, geographically dispersed field team in an intensive operational environment. Maintain a focus on the big picture while working with the detail. Empower staff and delegate authority, responsibility and accountability to suitable levels (in accordance with relevant frameworks). Provide coaching and support to build performance and capability. Contribute to the recruitment and training activities of your team. Drive team performance striving for excellence and responsiveness around field processes and effectively manage poor performance as required. Effectively manage and/or escalate any HR issues, including health and safety. Promote and manage best practice field health, safety and wellbeing practices with your team. Have well-developed relationship management skills to work with people from diverse backgrounds. Confidently develop productive relationships with stakeholders, colleagues, census project staff, and census field staff. Be able to quickly build knowledge of regional and community networks and local government. Be an effective communicator with the ability to facilitate groups, lead meetings, negotiate, present, and interact with media (if required). Being responsive to Maōri customers and stakeholders (internal and external) and their information management needs, in alignment with Te Rautaki (2018 Census Māori Strategy). Demonstrating awareness of Statistics NZ s purpose and strategy and the link to this role. Demonstrating our values and organisational character. Communicate effectively Communicating ideas and information to different audiences in plain English. Communicating clearly and concisely in all written and oral communications. Sharing information and knowledge with others in a proactive, timely way that is fit for purpose. Demonstrate a proactive awareness of Health and Safety in the workplace Understand and comply with your responsibilities and obligations to self and others with regards to maintaining a healthy and safe working environment. Promote and manage best practice field health, safety and wellbeing practices.

5 Understand and comply with Statistics NZ s and the external recruitment agency s health and safety policies and procedures.

6 Person specification Core competencies i Customer focused Drive for results Dealing with ambiguity Learning on the fly Interpersonal savvy Responsiveness to Māori Be focused on understanding the needs of customers and on delivering value to them Consistently delivers results beyond expectations Be flexible and deal confidently and positively with change and uncertainty Be open to the unfamiliar, ready to experiment and quick to learn Relate well to all kinds of people and build effective relationships Understand the Treaty of Waitangi s relevance to own role as a public servant Seek opportunities to better meet the information needs of Māori Actively apply knowledge of te reo Māori and tikanga, and build knowledge of te ao Māori Support initiatives to increase responsiveness to Māori Functional or role-specific competencies Building Effective Teams Developing Direct Reports & Others Managing & Measuring Work Organisation Agility Decision Quality Build strong, high performing teams. Actively works to develop direct reports and others, making good use of the organisation's development policies, procedures and tools. Achieves results by clearly assigning tasks and responsibilities, setting specific and measurable objectives, monitoring progress, reviewing outputs and evaluating outcomes. Understand the organisation well - how it works, its people, its culture and its policies, practices. Make sound decisions based on analysis, wisdom, experience and judgement. Formative qualifications, knowledge and/or experience Bachelor s degree or higher, or equivalent experience in a related field required. Extensive experience providing strategic leadership as well as leading remote teams in a high profile operational environment. Experience applying project management principles, tools and methodologies. Understanding of the development and delivery of statistical products and services (not required but would be an advantage). i Core and functional competencies Copyright 1992, 1996, by Lominger Limited, Inc. a Korn Ferry Company. ALL RIGHTS RESERVED. These qualities are derived from the LEADERSHIP ARCHITECT Competency Sort Cards developed and copyrighted by Robert W Eichinger and Michael M Lombardo for Lominger Limited, Inc. Without the prior written permission of Lominger Limited, Inc., no part of this work may be used, reproduced or transmitted in any form or by any means, by or to any party outside of Statistics New Zealand.