Self Image Diagnosis, Credibility Improvement, Increase Organization Reputation

Transcription

1 HRDF CLAIMABLE WANNA LOOK VIBRANT, FABULOUS AND CLASSY? BEDAZZLE WITH COLORS! BE A SUPER DUPER SECRETARY THE PROFESSIONAL SECRETARY 15 & 16 APRIL 2015 HOTEL PJ CRYSTAL CROWN Self Image Diagnosis, Credibility Improvement, Increase Organization Reputation INTRODUCTION The mission of a Secretary performance 2014 challenge is to unify secretary in this region, and to enable them to foster excellence in administrative and secretarial training and development. Ensuring the boss always look good is never easy. As the assistant to the Boss, you need to ensure they are on time for every single appointment, has all the relevant information with them while up to date on every single task that is happening in the office. During this workshop, the participants will learn how to run a stellar office and stay in control, no matter how hectic the day becomes. Additionally, they will discover how to build personal credibility, improve their communication skills, deal with difficult people, manage negative situation and many more. LEARNING OUTCOMES Learn how to gain recognition and respect as the boss s spokesperson through self-confidence and through understanding of their job responsibilities. Appreciate the importance of acquiring and learning new skills to increased performance and higher productivity at their workplace and in life. Understand the latest trends in the industry and how to stay relevant and add value to their job and daily life. Learn how to maximize their potentials, face challenges and be highly motivated in achieving excellence in all their tasks. Understand the advantage of self image and to adapt in to their organization working culture. Able to practice professional style and appearance to the public. Able to execute the needs and the art of communication better and efficient. TARGET PARTICIPANTS Personal Assistant, Secretaries, Executive Assistant, Administrators, Administrative Professional and Support Staff. Limited to 25 pax per session (maximum). 1

2 PROGRAMME OBJECTIVES Be inspired and empowered to Go Ahead Become more proactive and develop skills to make a greater contribution to your Bosses Manage and project a good image of themselves Create awareness to set goals for their personal development Manage office staff more effectively Improve personal credibility and image METODOLOGY Interactive presentation, group activity, individual task, training, practical and demonstration. Pekerja yang mempunyai kehidupan peribadi yang terkawal dan baik adalah lebih efektif ditempat kerja. Profesional Profail RINA BAHA RINA BAHA ialah seorang Pelatih Korporat dan Perunding Imej & Warna Profesional, Antarabangsa bertauliah yang mendapat pengikhtirafan daripada byferial Image & Consultancy, Australia, Akademi Perunding Imej dan SWET Advancement Centre Sdn Bhd, Malaysia. Fasilitator Pembelajaran Profesional, diiktiraf oleh Take Charge Professional Learning Facilitator System, Pelatih Bertauliah, PSMB/HRDF, Pentauliahan Antarabangsa Terapi Ketawa (Yoga) dan juga menerima pentauliahan Pakar Penjagaan Kulit daripada syarikat Nu Skin Malaysia. Beliau telah melibatkan diri sebagai Pelatih Korporat dan Perunding Imej untuk syarikat-syarikat korporat, swasta, agensi kerajaan, universiti dan perseorangan. Berpendidikan dalam bidang Eksekutif Kesetiausahaan dari Stamford College dan Pengurusan Sumber Manusia dari Malaysian Institute of Human Resource Management, Malaysia dan berkhidmat selama 20 tahun sebagai Setiausaha di beberapa syarikat korporat, antaranya The New Straits Times Press (M) Bhd, Arab Malaysian Berhad dan Faber Group Berhad dan Khazanah Nasional Berhad. Kini, beliau menceburkan diri dalam bidang latihan dan perundingan, kepakaran beliau adalah dalam bidang pengurusan imej profesional organisasi serta etiket bisnes dan sosial dan juga etika dan protokol untuk kanak-kanak dan remaja. Terkenal dengan pendekatan yang praktikal, bersahaja namun bertenaga dalam setiap penyampaian & pembentangan. Menitikberatkan interaksi bersama peserta dan memiliki karakter yang amat menyenangkan. Kualiti dan keunikan program yang dikendalikan dibuktikan melalui testimoni positif yang sentiasa diterima daripada peserta- peserta program. 2

3 PROGRAM OUTLINE MODULES DAY 2 Descriptions Module 1 Powerful of First Impression How do you want yourself to be seen? Creating First Impression 10 common mistakes that makes your career at risk Analyze your style personality Module 2 Grooming Strategies to Bring Up Your Corporate Identity Analyze your face shape What s is the right cut & style for your bodyline? Dress sense your professional dress code Modesty in styling and accessories Colors for empowerment & how that influence you! Module 3 Building Etiquette for Professional Relations Learn the way to poise, walk & talk in elegance & impeccable manners Personal space & body posture The art of handshake & refusing handshake How to address people Exchanging business cards etiquette How to handle criticisms The art of giving and receiving compliments 3P & 1Q (Privacy, Punctuality, Personal Questions) Module 4 High Impact Communication What are the challenges faced in communication at workplace Communication begin with step to building a rapport Barries that have to do with sender and receiver The C s of communication Giving and receiving feedback 3

4 MODULES DAY 2 Module 5 Creativity at Work Descriptions Prioritize, plan & execute Essential telephone skills Written communication business letters, s, office function planning Arranging meeting, venue, minutes compiling etc. Organize your workplace Module 6 Boss-Secretary Relationship : Making It Work Module 7 Success Strategies in the New Millennium Responsibilities towards your Boss Understand his behavior Know your Boss direction Assist the Boss to be effective & efficient Learn to support the Boss 8 expectations of your Boss 7 steps to be high achiever S.M.A.R.T secretary Be an umbrella 8 skills to succeed Rules of an effective secretary 10 influence tactics in workplace Module 8 Professional Make-up Grooming & Hijab Styling Basic skin care for men and women Understanding products and cosmetics How makeup can help ladies in their career (Hands On) Guide to style your hijab/hair according to your face shape, hair color and skin tone (Hands On) 4

5 REGISTRATION FORM TRAINING FEES 2 Days RM 1300 per delegate Early bird discount (valid till 10 of February 2015) 10% discount for 3rd and subsequent registration Method of payment: Crossed Cheque / bank draft to be made payable to "ORANGE CONSULTING" and courier to Orange Consulting Menara Mutiara Majestic PJ 15, Jalan Othman Section 3, 46000, Petaling Jaya, Selangor Malaysia Cancellations & Substitutions: All cancellations of registrations must be made in writing. If cancellations received one week before the event i.e. 2 March 2015 you will be entitled to a 50% refund. Due to contractual commitments no refund will be made after 3 March 2015; however a complete set of documentation will be sent to you. Substitutions are welcomed at any time. Note: It may be necessary for reasons beyond control, to change the content and timing of the event, speaker(s) or venue, every effort will be made to inform the participants of the change. * Please note that payment must be received within 5 working days upon issuance of invoice. Company: Address: Tel / Fax: Contact Person: Designation: Participant 1: Participant 2: Participant 3: The Invoice Should be Directed to Mr / Ms (Dept): Name: Nature of Business: Name of Authorising Manager: Title: Department: Signature & Company Stamp 5