ESSENTIAL SKILLS TOWARDS EXCELLENCE 2 ND & 3 RD APRIL 2017 HOTEL MELIA KUALA LUMPUR

Transcription

1 HRDF CLAIMABLE INTRODUCTION ESSENTIAL SKILLS TOWARDS EXCELLENCE 2 ND & 3 RD APRIL 2017 HOTEL MELIA KUALA LUMPUR Each workforce is an asset to the organization. Without judging the levels of positions, each individual is important including clericals, support staff, administrators and supervisors. They need motivation and moral support, to develop and to improve work performance in daily routine and responsibilities. PROGRAM BENEFITS Participants will learn: Understand the code of conducts and perform tasks ethically. Identify the methods of improving processes in work and life Identify the symptoms of physical and mental stress which may prevent work performance. Identify a better way of communications and the techniques how to solve problems. Build self-confidence and instill determination towards achievements. To instill the team spirit and to have mutual understanding on company s objective, mission and vision. METHODOLOGY This programme is highly interactive and provides an opportunity for everybody to exchange views and learn from each other s experiences. The programme also includes a range of case studies, games, discussions, exercises and video training films. (This programe allows active participation from the audience) WHO SHOULD ATTEND ALL ADMINISTRATION STAFF WHO NEED TO IMPROVE ON SOFT SKILLS We do not limit the number of participants. 1

2 TRAINER PROFILE The Profile of SPEAKER - ZALINA ZAINAL ABIDIN Zalina is a dedicated training specialist who has a strong belief in Organizational learning and employee towering strategies. She has more than 20 years of work experience in service operations, communications, Human Resource Management, Housekeeping, Occupational Safety & Health and Education Industries. She is an experienced Human Resource Management Training & Consultancy, People Development Analyst and Training Module Designer. She has held managerial positions in diverse industries namely Service Industry, Integrated Facilities Management, vertical & horizontal transportation, manufacturing, construction and cleaning services. She is able to deliver more than 30 modules specifically in the area of people self development and work process improvement. Zalina has trained both private and government sectors. Her areas of expertise are : Training Needs Analysis (for Edu Ministry, Factory, AELB, MOSTI), Performance Management System (for SOGO KL), Perkhidmatan Pelanggan (for Majlis Perbandaran Temerloh, University Kebangsaan Malaysia, University Malaya, Maybank, Pantai Group, Pernas Group, Pahang Library, Hospital Putra Melaka, MITI, Penang Port, Stesen Janaletrik TNB, Pej Perdagangan & Pengguna Melaka, Tawakal Hospital) Creative Thinking & Decision Making (for Polis Di Raja Malaysia), Training & Development, Recruitment & Selection and Compensation & Benefit (Open University Malaysia), Negotiation Skills, Conflict Management & Project Management (PTK for MARA), Hazard Identification at Work Place (for Polytechnics, Hospitals, Jab Lanskap Negara), OSHA 1994 (Polytechnic, Open Univ Msia, Jab Lanskap Negara) Peningkatan Penyeliaan Tonggak Kecemerlangan, (for Proton, FELDA Agricultural, manufacturing industries), 5S/7S (UTM, SPR, UPM), Stress Management (Johor Corp, Ministry of Health, MARA) Pengurusan Konflik dan Tekanan (Institute Latihan Kecemerlangan MARA) Train The Trainers (JPAM & Kuala Lumpur Airport Service, Petronas, JKR, Penang Port, Perodua, KPDNKK) 10 Tools for Managerial Level (UPM, UTP, JKR Sabah, SEACERA) In-door team building (PSMZA, UTHM, KPT, Seacera Tiles, Panasonic) 10 Teknik menjadi Warga Kerja Efektif (UMP) Perkhidmatan Kaunter Berkualiti (Immigration Malaysia, SIRIM Malaysia) Beyond Customer Service (Matrade, Multimedia Super Corridor MCMC) Peningkatan Skil Kepimpinan, Tonggak Kejayaan (Proton,Kolej Unity, Negeri, KTMB, TaipanCo) Job Evaluation (Tech Park Msia) Module Development (KPDNKK) Secretarial Development (Takaful Ikhlas) Graduate Employability Management Programs (Comfori SB) COURSE OUTLINE 1. DAY 1 2

3 INTRODUCTION (9:00am 10:30am) Ice breaking & Selection of Team Leader Course Objectives Lego Pipe Build a bridge & challenges in work/life Presentation Call aloud Team Slogan Review of Code Of Conduct in working environment and Commitment towards work ethics. MANAGING TIME WISELY (10:30am 11:30am) Time Matrix - 4 quadrants in priorities Time stealers Case Study WORK IMPROVEMENT & PROBLEM SOLVING(2:00pm 3:30pm) Root Cause Analysis Group challenges on PDCA Bowling How to make improvement Solve the earlier problems POSITIVE MIND AND ATTITUDE (4:00pm 5:00pm) How to look things positively Learning about personality DISC Test Right Brain & Left Brain Positive Corners Activity COURSE OUTLINE 3

4 Day 2 EFFECTIVE COMMUNICATION (9:00am 10:30am) Process in communications Barriers in communications Body language in communications Activity: Can people understand our explanation? DEFUSE Techniques Role Play HANDLING STRESS (11:00am 12:30pm) How do you identify work stress Relations between personality and stress How to manage work stress (Mental) and life stress (physical) Group Challenge: 6 buttons BUILDING SELF CONFIDENCE & EXCELLENCE TEAM SPIRIT (2:00pm 4:00pm) Name 5 skills you have learned Application of skills in this activity Activity of TEAM PUT HIGH UP YOUR GROUP NAME o Using chopsticks and raphia ropes o Join and make like no 1 (up to 12 high) o Put your group name at the pinicle o 4 raphia ropes will be holding the stick o Strength test will be carried out to see the stability of the stick o 4:30pm CLOSING, EVALUATION, AWARDS PRESENTATION, GROUP PHOTO AND CONCLUSION 4

5 REGISTRATION FORM TRAINING FEES 2 Days RM 1,400 per delegate Method of payment: Crossed Cheque / bank draft to be made payable to " " and courier to Orange Consulting PLT Menara Mutiara Majestic PJ 15, Jalan Othman Section 3, 46000, Petaling Jaya, Selangor Malaysia Cancellations & Substitutions: All cancellations of registrations must be made in writing. If cancellations received one week before the event i.e. 2 March 2015 you will be entitled to a 50% refund. Due to contractual commitments no refund will be made after 3 March 2015; however a complete set of documentation will be sent to you. Substitutions are welcomed at any time. Note: It may be necessary for reasons beyond control, to change the content and timing of the event, speaker(s) or venue, every effort will be made to inform the participants of the change. * Please note that payment must be received within 5 working days upon issuance of invoice. Company: Address: Tel / Fax: Contact Person: Designation: Participant 1: Participant 2: Participant 3: The Invoice Should be Directed to Mr / Ms (Dept): Name: Nature of Business: Name of Authorising Manager: Title: Department: Signature & Company Stamp 5