INTEGRATED ENERGY SERVICES

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1 Energy Procurement Integrated Energy Services Revenue Recovery INTEGRATED ENERGY SERVICES Our experience of providing integrated solutions to large companies has enabled our customers to take control of energy use and reduce carbon emissions, year on year.

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3 INTRODUCTION TO BIU is one of the UK s leading energy consultancies, providing a full range of energy management and support services to help our clients save time and money and improve energy efficiency. We work with over 350 large energy users locally, nationally and internationally, providing them with energy procurement services, invoice validation, revenue audits, plus a wide range of energy efficient solutions, such as consumption monitoring and carbon reduction. We provide services that are transparent, innovative and progressive and pride ourselves on the personal high-level service in everything we do. BIU are committed to providing excellent customer service and are continually working to improve our products and services to meet our clients changing needs. Our market-leading software sets us apart from other energy consultancies and enables us to provide bespoke energy support services to all our customers. Companies we have worked with 3

4 INTEGRATED ENERGY SERVICES Save energy, save money. BIU s Integrated Energy Services provides recommendations and solutions to enable clients to reduce energy consumption to ultimately reduce costs. In addition, we focus on ways to reduce carbon emissions and provide costeffective ways to implement energy efficiency measures. BIU have proved invaluable in assisting us in identifying and quantifying energy saving opportunities at sites within our portfolio thanks to their knowledgeable and professional approach when carrying out energy surveys and analysing the results. Our service areas include: Invoice Management & Invoice Validation Energy Reduction & Surveys AMR and Metering including Energy Alarms Triad Avoidance and demand response CRC also covering ESOS and other key legislation The Energy Efficiency Fund 4

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6 HOW CAN WE HELP YOUR BUSINESS? Our expert team will look at all elements of your energy usage and identify areas of excessive consumption and advise on ways to reduce costs. This includes carrying out in-depth surveys and reports, as well as invoice validation, to ensure you are paying the correct amount at the correct time. We can advise on carbon reduction methods, including help with government legislative requirements such as ESOS (Energy Savings Opportunity Scheme) and GHG (Greenhouse Gas Emissions). Our Energy Efficiency Fund will provide ways of improving efficiency measures, such as building enhancements or equipment, at a reduced or zero cost.?????? 6

7 WHAT MAKES US DIFFERENT? Our Systems All our software is developed in-house to ensure we can process data in a consistent and efficient manner. We invest heavily in our systems to support the unique demands of our customers and ensure we provide market leading software within the industry. Technical and Behavioural Change When we evaluate your energy usage we always focus on three key areas controls, equipment and people. This enables us to identify the potential for both operational improvements and behavioural changes, ensuring you achieve maximum reduction and cost savings. Continued Support Every BIU client is assigned their own Account Manager who will provide on-going support. Each Account Manager is fully trained within their specific field and will be on hand to resolve any queries you may have as quickly as possible. We will also supply updates on relevant legislation requirements and demand response issues. Cost-effective Solutions We understand that every customer s energy usage is unique to them, which is why we work closely with our customers to provide tailor-made strategies that will provide the greatest return on investment. We offer multiple solutions to reduce your carbon, energy usage and costs, which fit in with your day to day operations and budgetary requirements. + = 7

8 INVOICE MANAGEMENT & BILL VALIDATION BIU s Integrated Energy team collate and analyse consumption data received from billed invoices, AMR meters, control systems and manual meter readings. We will ensure you are paying the right charges at the right time. Our invoice management team produce high specification reports, covering multiple data from carbon emissions through to specific site readings. This will ensure that once any savings have been achieved, they are maintained long term. Our Integrated Energy Service is trusted by some of the largest companies in the UK to provide invoice validation and payment management. This service not only saves millions by ensuring costs are minimized, it also enables accurate management of all other aspects of your utility billing. Process Costs Research suggests that companies spend between 5 and 25 to process an individual invoice, however, in some cases the cost can be as high as 50. The BIU Integrated Energy Service creates ongoing savings in process costs. Source: Gartner Research and Analysis Group Recovered Costs We recover millions of pounds each year for our clients by identifying and correcting over charging through the use of our market leading validation system and our team of experts. Since using BIU s invoice management services we have seen a significant improvement in the accuracy of our billing. The team are extremely thorough and our invoicing process has become much more efficient. Improved Database Using the principle of What you can t monitor you can t manage, the creation of a trustworthy utility database is one of the core benefits of our service. A strong back-bone of data facilitates further savings being obtained from both cost and consumption reduction projects. Additional Benefits of the Invoice Management Service Budgets and accruals Supplier management Outsourcing supplier queries Online access to invoices and half hourly consumption via BIU247 Reduce exposure to utility disconnection Co-ordinated site and asset management RECOVER MILLIONS OF POUNDS EACH YEAR FOR CLIENTS BY IDENTIFYING AND CORRECTING OVER CHARGING 8

9 ENERGY REDUCTION SURVEYS BIU provide comprehensive energy audits and surveys that focus on three key areas controls, equipment and people. We determine the use of any equipment installed then look at the way in which it is used and controlled on a daily basis. We carry out independent reviews of equipment and controls to validate manufacturer specifications and confirm the operational performance characteristics. Where the potential for energy and cost reduction is proven, we manage the installation program, overseeing the equipment, suppliers and contractors. In addition to this, we also assess operational practices and individual awareness of energy use. This allows us to identify both the technical and behavioural changes that will be most effective for cost and consumption reduction. Our service does not stop there each client will have their own dedicated Account Manager to assist in implementing and applying energy reduction methods. From equipment improvements to voltage optimisation, we will be with you throughout the entire process. 8,000 POTENTIAL WEEKLY COST SAVING ( 'S) 6,000 4,000 2, WEEK NUMBER 9

10 AMR & METERING The major benefits of our Automated Meter Reading service (AMR) is that it allows us to look at your energy usage at half hourly periods on a daily basis. This not only makes it easier to identify areas of over-consumption, it also ensures any reductions in usage are reported directly from the meter to supplier, ensuring accuracy in billing. Energy Alarms In addition to our AMR and metering, we also provide an Energy Alarms service, which goes further than just reporting on energy usage. Our energy alarms are triggered when energy usage exceeds the expected consumption level and is reported on an individual site basis, making it ideal for organisations with multiple sites. The Benefits of Using this Service are: We can identify both technical errors and human & behavioural errors Meters are dialled into automatically on a nightly basis Weekly report highlighting exact date and times of excessive usage We will carry out a survey on specific sites if the cause of over- consumption cannot be identified A dedicated Account Manager to help you put measures in place to correct errors Significant cost reduction in the first two years, we have saved over 1.3m for clients using this service Our clients reduce their energy consumption by 6% on average 10

11 TRIAD AVOIDANCE AND DEMAND RESPONSE If your organisation has large half hourly metered sites, then you are probably exposed to peak demand charges, also known as Triad charges. We can help you avoid this unnecessary cost by telling you when a Triad charge is likely to occur and advising what action to take. By signing up to our Triad Charge warning service we will inform you when a predicted Triad period is likely to be. This alert will be sent in the morning, giving you plenty of time to put load shedding measures in place. Why should I use BIU? We receive real time data feeds from electricity suppliers, the National Grid and weather stations to predict when a Triad period is likely to be. The level of data we process enables predictions to be more accurate and reduces the number of false alarms you receive. In the last three years BIU has released the fewest number of alerts of all Triad Warning Services within the UK, yet successfully predicted the highest ratio of Triad periods. 11

12 CARBON REDUCTION COMMITMENT / ESOS The CRC Energy Efficiency Scheme is designed to improve energy efficiency and reduce emissions for large organisations across the UK. Qualification is based on electricity consumption and organisations that meet the qualification criteria are required to monitor and report their energy consumption and CO2 emissions every year. Since the CRC scheme was introduced, we have been fully involved and have worked with some of the UK s largest companies to ensure they are fully equipped and prepared throughout each compliance year. We have a team of expert carbon management specialists who can guide you through all areas of the scheme, from initial consultation through to assessment and data collection and reporting. In addition to the CRC Scheme, we can also provide information and advice on other legislation and regulations, such as GHG (Greenhouse Gas) Reporting and CDP (Carbon Disclosure Project). CARBON REDUCTION ESOS - Energy Savings Opportunity Scheme ESOS (The Energy Savings Opportunity Scheme) has been set up by the UK Government (DECC) in response to an EU requirement to implement Article 8 of the Energy Efficiency Directive (Directive 2012/27/EU of the European Parliament). The ESOS legislation will apply to your business if you: - Are a private sector organisation with more than 250 employees OR - Have a turnover of at least 50m and a balance sheet of 43m. If you are affected, you will be required to complete the following: Measure total energy consumption (including transport) of the business Conduct energy audits at sites and determine cost effective energy reduction recommendations Report compliance to the Environment Agency every four years Whether you are looking for an initial consultation, advice and guidance or a complete Energy Audit, we cover all services related to ESOS, including keeping you up to date on any changes and upcoming deadlines to ensure you are fully compliant at all times. 12

13 BIU s systems are recognised as being market leading by both industry experts and business analysts alike. We are fully committed in the continuous development of powerful systems and maintain a dedicated programming team in-house. SYSTEMS & REPORTING BIU s systems are recognised as being market leading by both industry experts and business analysts alike. We are fully committed to the continuous development of powerful systems and maintain a dedicated programming team in-house. EMPIRE Designed to our exacting standards, EMPIRE is the product of more than 15 years development. Created to manage customers with up to 25,000 sites and up to 10 years historical data, Empire is the most powerful core system in the industry. BIU247 BIU247.com provides intuitive, on-line access to high level management information across all utilities for organisations. Delivering instant cost, consumption, carbon and CRC reporting, BIU247 is viewed as being market leading by the UK s largest energy suppliers. VEGA We process, validate and approve payment for over 500,000 invoices per annum. VEGA allows us to not only process this volume efficiently but also to deliver refunds and savings that provide an unrivalled return on investment. M2M247 At the click of a button, you can obtain up to date budget reporting for up to three years. Where costs are unhedged, our M2M247 system uses up to date trade prices available in the UK to provide energy prices in real-time. Market Eye Market Eye consolidates energy price data from the four primary broker screens which display wholesale prices. We also have the facility to tap into what is known as the fifth energy broker, ICE (Intercontinental Exchange), to monitor live oil prices. This gives BIU s Energy Traders a unique ability to capitalise on market movements as they take place. 13

14 ENERGY EFFICIENCY FUND Did you know? you can also use BIU s Energy Efficiency Fund towards the cost of your ESOS Energy Audits? These will be a requirement every four years and are a legal obligation. BIU s unique Energy Efficiency Fund offers a cost-effective way to install energy efficient measures into your business, at no extra cost to you. Through strategic evaluation, we prioritise product installations to ensure your consumption reduces as quickly as possible. These consumption reductions are offset against supplier invoices so that capital investment required is recovered from your utility budget. Budget kwh Energy Efficiency Fund JAN FEB MAR APR MAY JUN 14

15 ENERGY REDUCTION AWARD In 2013, we launched our very own Energy Reduction Award. This award is given to the BIU client who has achieved the largest reduction in energy usage and carbon over the past 12 months. So far, we are proud to recognise the great savings achieved by both NCP and Martin McColls, who collectively have reduced their consumption by an average of 6% of their annual energy usage. AVERAGE OF THEIR ANNUAL 6%REDUCTION CONSUMPTION 15

16 RESULTS AND CASE STUDIES INVOICE VALIDATION SERVICES ENERGY AUDITS & METERING SAVED ON ELECTRICITY, GAS, WATER AND OIL VALIDATION 15MINVOICE for a financial services organisation 500K SAVED for a large UK retail organisation 1M for SAVINGS PER YEAR (EQUIVALENT TO 1.75% AVERAGE RELEVANT SPEND) a major financial services client 2100 PER WEEK IDENTIFIED WASTAGE for a restaurant chain IMPROVED ACCURACY OF INVOICING FROM for a major food TO organisation 77% 97% 2,434 TONNES OF CARBON SAVED for a discount retail store IDENTIFIED WORTH OF SAVINGS 4Mfor a financial services organisation 16

17 CARBON REPORTING & TRIAD AVOIDANCE We have worked with BIU for over seven years across various service departments and we were very keen to take up their Energy Alarms service. The BIU Energy Alarms process has not only saved us money, it has helped us improve our internal operations and staff training, enabling us to run more energy efficient stores across our entire portfolio. 9K SAVINGS for a national pet care company 15% for REDUCED ENERGY CONSUMPTION YEAR ON YEAR a UK car park chain 17

18 OUR COMMITMENT TO YOU At BIU we are committed to providing a strong team of experts, which is why we invest heavily in staff training and development. Our Integrated Energy Services comprises of experienced Account Managers and Energy Traders and all have a solid background in Client Management. All our team receive on-going professional development, both in-house and externally. As a Sunday Times Best 100 Companies to Work for winner, we are proud of what has been achieved since our inception. This includes associations with some of the largest companies in the world, a 98% customer retention rate and the respect of suppliers. We remain committed to being the best company to work for and with and welcome opportunities to develop this further still. We have worked with BIU for several years and the dedication from each Account Manager is excellent. We currently use BIU to handle all our energy management needs across our entire portfolio, including invoice validation, CRC services, energy management reporting and metering solutions. WE HAVE A 98% CUSTOMER RETENTION RATE Honesty Honour Compassion Loyalty Respect 18

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20 St. Annes Buildings, 349 Clifton Drive North Lytham St. Annes, Lancashire FY8 2NA