C u r r i c u l u m V i t a e

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1 C u r r i c u l u m V i t a e Name Affiliation Department Position Contact Professional websites/ networks Nektarios Tzempelikos Anglia Ruskin University, Lord Ashcroft International Business School Marketing, Enterprise and Tourism Department, LAIBS Research Fellow Senior lecturer in marketing East Road, Cambridge, CB1 1PT, UK Room: Lab (0) , +44 (0) nektarios.tzempelikos@anglia.ac.uk Researchgate profile: Google Scholar profile: &hl=en Orchid ID: orcid.org/ Symplectic profile: m=false Profile at the university's website: 1. Studies : Postgraduate certificate in education (PGCE) (Higher Education) : Doctoral Thesis (PhD) in Marketing Athens University of Economic and Business, Department of Marketing and Communication : Master of Science (MSc) in Marketing and Communication with new technologies (specialization in Marketing) Athens University of Economic & Business, Department of Marketing and Communication : Bachelor (BSc) in Marketing and Communication (specialization in Marketing) Athens University of Economic & Business, Department of Marketing and Communication 1

2 2. Academic Positions present: Senior Lecturer in Marketing, Lord Ashcroft International Business School, Anglia Ruskin University, UK : Adjunct Lecturer in Marketing, Department of Regional Economic Development, University of Central Greece : Tutor of Marketing, MSc in Marketing and Communication with new technologies, Athens University of Economics & Business, Greece : Lecturer in Marketing, Mediterranean College In collaboration with the University of Derby, UK : Teaching assistant, Department of Marketing & Communication, Athens University of Economics & Business, Greece : Lecturer in Marketing, Akmi Metropolitan College In collaboration with the University of Gloucestershire, UK. 3. Scientific Publications 3.1 Refereed Journals (1) Lichtenthal, D., Tzempelikos, N., and Tellefsen, T. (2017), Organizational Marketing at the Cross Roads: Journal Positioning Meta-Issues and a Tribute to Peter J. La Placa-Second Editor in Chief of Industrial Marketing Management, Industrial Marketing Management (3*ABS, Impact Factor: 3.166) (forthcoming). (2) Tzempelikos, N. (2017) Shifting from bad practices to good practices in research, Journal of Business-to-Business Marketing, Vol. 24 No. 1, pp , published online: 10 Mar 2017 (2*ABS, Impact Factor: 1.312). doi: / X (3) Tzempelikos, N., and Gounaris, S. (2015) Linking key account management practices to performance outcomes, Industrial Marketing Management, Vol. 45, February, pp doi: /j.indmarman (3*ABS, Impact Factor: 3.166). (4) Tzempelikos, N. (2015) Top management commitment and involvement and their link to key account management effectiveness, Journal of Business & Industrial Marketing, Vol. 30, no. 1, pp doi: (2*ABS, Impact Factor: 1.371). (5) Gounaris, S. and Tzempelikos, N. (2014) Relational Key Account Management: Building Key Account Management Effectiveness through Structural Reformations and Relationship Management Skills, Industrial Marketing Management, Vol. 43, no. 7, pp doi: /j.indmarman (3*ABS, Impact Factor: 3.166) (6) Brennan, R., Tzempelikos, N., and Wilson, J. (2014) Improving relevance in B2B research: Analysis and recommendations, Journal of Business & Industrial Marketing, Vol. 29, no. 7/8, pp doi: (2*ABS, Impact Factor: 1.371). (7) Gounaris, S. and Tzempelikos, N. (2013). Key Account Management Orientation and its Implications A Conceptual and Empirical Examination, Journal of Business-to-Business Marketing, Vol. 20 No. 1, pp doi: / X (2*ABS, Impact Factor: 1.312). 2

3 (8) Tzempelikos, N. and Gounaris, S. (2013). Approaching Key Account Management from a Long Term Perspective, Journal of Strategic Marketing, Vol. 21 No.2, pp doi: / X (2*ABS) (9) Gounaris, S and Tzempelikos, N. (2013). Organizational Structure, Key Account Management Orientation and Performance Outcomes, The IMP Journal, Vol. 7 No. 2, pp (10) Tzempelikos, N. and Gounaris, S. (2013). Key Account Management Orientation and Its Impact on Performance An Empirical Study, Journal of Selling and Major Account Management, Vol. 13, No. 1, pp (11) Gounaris, S and Tzempelikos, N. (2012), Conceptualization and Measurement of Key Account Management Orientation, Journal of Business Market Management, Vol. 5 No. 3, pp (12) Gounaris, S., Tzempelikos, N. and Chatzipanagiotou, C., (2007), The relationships of customerperceived value, satisfaction, loyalty and behavioral intentions, The Journal of Relationship Marketing, vol. 6, No.1, pp doi: /J366v06n01_05 (1*ABS) 3.2 Under review (1) Tzempelikos, N. and Kooli, K. When do relationship quality and relationship value have the greatest impact on the behavioural intentions? - the role of environmental uncertainty, Journal of Business & Industrial Marketing (2*ABS, Impact Factor: 1.371). (2) Kapetanaki, A., Tzempelikos, N., and Halliday, S. Building relationships: Is this the answer to effective nutritional policy development?, Competition & Change (2*ABS). 3.3 Work in Progress (1) Tzempelikos, N. A replication and extension of relationship value in business-to-business markets, Journal of Business Research (3*ABS, Impact Factor: 3.354). (2) Tzempelikos, N. Towards Managerial Relevance in B2B Marketing Research: Insights from IMP, Industrial Marketing Management (3*ABS, Impact Factor: 3.166). 3.4 Conferences (Peer Reviewed) (1) Tzempelikos, N. and Kooli, K. (2017) When does relationship marketing has the greatest impact on the behaviour intentions in business relationships? Assessing the moderating role of environmental uncertainty, 2017 Annual Conference of Emerging Markets Conference Board, Delhi NCR, India, January (2) Tzempelikos, N. (2016) The academic/practitioner gap in business to business marketing: A review and future research directions, 2016 IMP Conference, Poznan, Poland, 30 August 03 September (3) Tzempelikos, N. (2016) When relationship marketing does has the greatest impact on the behaviour intentions in business relationships? A study of the environmental uncertainty across theoretical perspectives, 2016 Academy of Marketing B2B SIG, Paris, France June 2016 (4) Morha, E. I. M., Wilson, J., and Tzempelikos, N. (2015), Moderation Effects on the Market Orientation- Performance Connubial Relationship: A Developing World Perspective, 48th Academy of Marketing Conference, Limerick, Ireland, 7-9 July (5) Gounaris, S., Tzempelikos, N., and McDermott, M. (2014), Implementing key account management: Key dimensions and outcomes, 43th European Marketing Academy Conference (EMAC), Valencia, Spain, June 3-6 3

4 (6) Tzempelikos, N. and Gounaris, S. (2013), Implementing key account management: Key dimensions and outcomes, Industrial Marketing and Sales Management Symposium & Special Issue in Industrial Marketing Management From Strategy Frameworks to Value-in-use: Implementing Strategies and Theories of B2B Marketing and Sales Management, Helsinki, Finland, November 7, (7) Tzempelikos, N. and Gounaris, S. (2013), The role of top management in key account management effectiveness An empirical study, 42th European Marketing Academy Conference (EMAC), Istanbul, Turkey, June 4-7. (8) Tzempelikos, N. (2013), Assessing Customer Value in Key Account Management Relationships, 11th Annual International Conference on Marketing, Athens, Greece, July 1-4. (9) Tzempelikos, N. and Gounaris, S. (2012), Conceptualization and Empirical Validation of Key Account Management Orientation, 41th European Marketing Academy Conference (EMAC), Lisbon, Portugal, May (10) Tzempelikos, N. and Gounaris, S. (2011), Key Account Management Orientation and Its Implications The Mediating Role of Information Sharing, 2nd EMAC Regional Conference, Iasi, Romania, September (11) Tzempelikos, N. and Gounaris, S. (2011), Conceptualization of Key Account Management Orientation and Its Measurement Insights From B2B Services, 3rd Biennial International Conference on Services Marketing, Çeşme, İzmir, Turkey, Semptember 7-9. (12) Tzempelikos, N. and Gounaris, S. (2011), A Conceptual and Empirical Examination of Key Account Management Orientation and its Implications The Role of Trust Academy of Marketing Science (AMS) World Marketing Congress, Reims, France, July (13) Tzempelikos, N. and Gounaris, S. (2011), Key Account Management Orientation and its Impact on Company s Performance An Empirical Study, 40th Anniversary Conference of Academy of Marketing Science (AMS), Coral Gables, Florida, USA, May (14) Tzempelikos, N. and Gounaris, S. (2011), Key Account Management Orientation and Company s Performance A Conceptual and Empirical Examination, 8th (annual) International CIRCLE 2011 Conference for Marketing, Management, Finance, Consumer Behavior, Tourism and Retailing Research, Dubrovnik, Croatia, April (15) Tzempelikos, N. and Gounaris, S. (2011), Key Account Management Orientation and Company Performance Does Relationship Quality Matter?, American Marketing Association (AMA) Winter Marketing Educators' Conference, Austin, Texas, USA, February (16) Tzempelikos, N. and Gounaris, S. (2010), Antecedents and consequences of key account management orientation An empirical study, 39th European Marketing Academy Conference (EMAC), Copenhagen, Denmark, June 1-4. (17) Papadakis, G., Gounaris, S. and Tzempelikos, N. (2010), Does CRM pay? An empirical investigation of the benefits of CRM, 39th European Marketing Academy Conference (EMAC), Copenhagen, Denmark, June 1-4. (18) Tzempelikos, N. and Gounaris, S., (2009), Key account management orientation and its Implications - Insights from B2B Services, 2nd Biennial International Conference on Services, Thessaloniki, Greece. (19) Tzempelikos, N., Gounaris, S. and Papadakis, G. (2009), Key account management orientation and its implications: A conceptual and empirical examination, 38th European Marketing Academy Conference (EMAC), Nantes, France, May

5 (20) Gounaris, S. and Tzempelikos, N. (2008), Key account management orientation and its implications: An empirical examination, 2nd Annual Global Sales Science Institute (GSSI) Conference, Athens, Greece, June (21) Tzempelikos, N. and Gounaris, S. (2008), Criteria for identifying key accounts and business performance: Are they linked?, 37th European Marketing Academy Conference (EMAC), Brighton, England, May (22) Gounaris, S. and Tzempelikos, N. (2007), Key account management effectiveness a pilot relationship marketing perspective, 36th European Marketing Academy Conference (EMAC), Reykjavik, Iceland, May (23) Gounaris, S. and Tzempelikos, N. (2006), Modelling the relationship between customer-perceived value, satisfaction, loyalty and behavioral intentions, 35th European Marketing Academy Conference (EMAC), Athens, Greece, May Monographs (1) Tzempelikos, N. (2013), Assessing Customer Value in Key Account Management Relationships, ARU Institute for International Management Practice Working Paper Series No Chapters in Edited Volumes (1) Tzempelikos, N. and Gounaris, S. (2017), A Conceptual and Empirical Examination of Key Account Management Orientation and its Implications The Role of Trust, book chapter. In The Customer is NOT Always Right? Marketing Orientations in a Dynamic Business World, editor: Colin L. Campbell, Springer International Publishing, pp Print ISBN: , Online ISBN: doi: / _185 (2) Tzempelikos, N. and Gounaris, S. (2014), Key Account Management Orientation and its Impact on Company s Performance An Empirical Study, book chapter. In The Sustainable Global Marketplace, editor: Mary Conway Dato-on, Springer International Publishing, pp Print ISBN: , Online ISBN: doi: / _32 (3) Gounaris, S. and Tzempelikos, N. (2009), Key Account Management, at International Sales Management, MSc in International Marketing, Athens University of Economics & Business. 3.7 Teaching Notes (1) Tzempelikos, N. (2011), Marketing Research with SPSS, Athens University of Economics & Business. 3.8 Other/ Non-Specialized Publications (1) Tzempelikos, N. (2017), Innovation Bridge, a case study of Knowledge Exchange Interview, Bulletin, edition 35, July 2017, feature published online on 26th July 2017 ( (2) Jess Pike and Tzempelikos, N. (2017), Everything you need to know about net promoter score (NPS) - including the alternatives, B2B Marketing, feature published online on 5th May 2017, ( (3) Tzempelikos, N. (2014), How do we bridge the gap between academics and business, Research Highlights, Vol 2 (Autumn), pp. 6-7 (4) Gounaris, S. and Tzempelikos, N. (2008), Key Account Management, Sales Management, Vol. 2 (April/May), pp (in Greek). 5

6 4. Citations According to Scholar Google analytics, published manuscripts have been cited in 227 manuscripts / publications including prestigious journals such as the following: - Journal of Service Research (4*ABS, Impact Factor: 2.143), - Industrial Marketing Management (3*ABS, Impact Factor: 1.930), - Journal of Sustainable Tourism (3*ABS, Impact Factor: 2.392). - Industrial Management & Data Systems (2*ABS, Impact Factor: 1.345) - Journal of Business-to-Business Marketing (2*ABS, Impact Factor: 0.520). J - Journal of Global Information Management (2*ABS, Impact Factor: 0.917) - Management Decision (2*ABS, Impact Factor: 0.622). - CyberPsychology, Behavior, and Social Networking (Impact Factor: 2.410) - The Service Industries Journal (2*ABS). - Journal of family and economic issues (2*ABS). 5. Research Projects/ External Income Generation 2018: KEEP+ project European Regional Development Fund. Business Consultancy. Company name: Laterall Ltd. Principal Investigator (start date: Jan 2018). 2017: Innovation Bridge project European Regional Development Fund. Business Consultancy. Company name: Teleostec. Principal Investigator. 2017: Innovation Bridge project European Regional Development Fund. Business Consultancy. Company name: Applied Business Computers. Principal Investigator 2016: Silver Economy Accelerating Strategies 2 Grow project. Co-investigator with focus on quantitative data analysis and marketing research (awarded). The Project is part-financed by the European Regional Development Fund. Budget: 3,277, : British Academy BA/Leverhulme Small Research Grants - SRG Round, Improving Relevance in Marketing Research (not awarded) 2014: Economic and Social Research Council (ESRC) Research Seminars Competition, Meeting the Challenge for Global Brand Management in the B2B Industries (not awarded went to the 2 nd stage of review process) 2014: Economic and Social Research Council (ESRC) Open call, Building SMEs Export Performance in the B2B & B2G Contexts. Project "GLO.B.E (not awarded) 2010: Observatory for the Greek Information Society, Study of the CRM adoption and practices of salespeople in the insurance sector. 2010: Observatory for the Greek Information Society, Study of the distribution intermediates buying behavior on tobacco products in the Greek market 2009: Hellenic Migration Policy Institute (IMEPO), Study of the integration of 2nd wave of immigrants in the work labor 2008: Athens University of Economics & Business, Department of Marketing & Communication, Study of the factors influencing preferred tourist destinations in Greece. 2008: Athens University of Economics & Business, Department of Marketing & Communication, Study of the job placement potential of the department s graduates. 2007: Observatory for the Greek Information Society, Study of the level of information technology (IT) skills adoption on the public sector (egovernment). 6

7 2006: Gergeris, S.A. Study of the distribution intermediates buying behavior on the bottled water industry. 2006: Apivita, Study of consumer s behavior on natural-based cosmetics. 2005: Public Power Corporation S.A. Study of employee s satisfaction with the organization s educational programs 2005: Abbott, Study of the doctors buying behavior on children s medicines : Yamaha Motors S.A., Longitudinal customers satisfaction survey for motorbikes. Executive In-House Training 2015 Astra Zeneca - Pharmaceuticals 2013 Novartis Hellas - Pharmaceuticals 6. Administrative Experience Faculty Research Degrees Sub-Committee Deputy Course Leader for Business Management Deputy Head of Research & Enterprise Internal reviewer at the mock REF assessment Module Evaluation Working group Module leadership at Undergraduate and Postgraduate level Participation in the UG review process Independent chair for PhD viva examinations Examiner for PhD viva examinations Convener in PhD students Annual Monitor Meetings 7. Teaching Experience Teaching experience in the following areas (undergraduate and postgraduate level): BSc in Marketing: - Principles of Marketing (level 4) - Customer Relationship Marketing (level 5) - Business-to-Business (B2B) Marketing (level 5) - International Marketing (level 6) - Undergraduate major project (level 6) MSc in marketing & MBA: - Marketing Planning (level 7) - Marketing research (level 7) - Principles of Marketing Management (level 7) Dissertation supervision experience at undergraduate or postgraduate level. Experience in other educational activities & applications Distance learning 7

8 Business Simulation Games 8. PhD Thesis Supervision PhD Completions Task Progr am Dissertatio n defense Surname First name Mode Hosting University/Department PhD Supervisor DBA 10/11/2017 Bakare Richard PT Anglia Ruskin University PhD 16/08/2017 Zhao Yiqing FT Anglia Ruskin University PhD 31/08/2015 Morah Macdonald Ejindu Iklelu FT Anglia Ruskin University PhD theses in-progress Task Progr am Expected date of completion Surname First name Mode Hosting University/Department PhD Supervisor Phd 17/1/2019 Agbonasevbaefe Anthony FT Anglia Ruskin University PhD Supervisor PhD 29/01/2019 Tsokanta Dimitra FT Anglia Ruskin University PhD Supervisor PhD 31/07/2021 Lautenschlager Christian PT Anglia Ruskin University PhD Supervisor Phd 31/01/2019 Khaydarova Shoira FT Anglia Ruskin University Phd 14/02/2019 Oghosanine Emmanuel FT Anglia Ruskin University PhD 16/09/2020 Owusu Frimpong Nathaniel FT Anglia Ruskin University Phd 17/09/2017 Tahri Amira FT Anglia Ruskin University PhD 29/01/2019 Katie-Louise Leggett PT Anglia Ruskin University Phd 24/01/2017 Weeks Paul PT Anglia Ruskin University 9. Academic Distinctions/ Awards 1. Awarded the outstanding reviewer status from the Journal of Business & Industrial Marketing (2*ABS, Impact Factor: 1.371), Awarded the outstanding reviewer status from the Industrial Marketing Management (3*ABS, Impact Factor: 3.166),

9 3. Senior Fellow of the Higher Education Academy (Ref: PR083630) as of 24/03/ Included to the REF 2014 for Unit of Assessment (UoA) 19 Business and Management Studies 5. Awarded the Institute of International Management Practice (IIMP) Fellowship ( ) and the LAIBS Research Fellowship (2016 present), a competitive award where only three colleagues could be selected 6. Winner of Research Excellence Award, Anglia Ruskin University, Editorial Board Membership 1. Editorial Board Member, Industrial Marketing Management (3*ABS, impact factor: 3.166), present 2. Editorial Board Member, Journal of Business to Business Marketing (2*ABS, impact factor: 1.312), present 3. Editorial Board Member, Journal of Business and Industrial Marketing (2*ABS, impact factor: 1.371), 2015 present 11. Guest Editorship 1. Guest co-editor at Journal of Business to Business Marketing (2*ABS, Impact Factor: 1.312) - Special Issue on Innovation in Business to Business Marketing (forthcoming). 2. Co-editor in a book entitled Special Topics in Economics & Management, Atiner publications, Guest co-editor at Industrial Marketing Management (3*ABS, impact factor: 3.166) - Special Issue on Relational Key Account Management (Vol. 43 No. 7, pp , October 2014) 12. Reviewer Assignments 1. Industrial Marketing Management (3*ABS, Impact Factor: 3.166) 2. Journal of Business & Industrial Marketing (2*ABS, Impact Factor: 1.371), 3. Journal of Business to Business Marketing (2*ABS, Impact Factor: 1.312), 4. Journal of Marketing Management (2*ABS) 5. Qualitative Market Research An International Journal (2*ABS) 6. European Marketing Academy Conference (EMAC), 7. Academy of Marketing (AM) Conference 8. Palgrave Publications reviewing book proposals. Reviewer for the European Marketing Academy (EMAC) ( ) and Academy of Marketing annual conference ( ). 13. Service to the Academic Community 1. External examiner in the University of Chester (2016 present) 2. Visiting professor, Open University of Cyprus (2015 present). 9

10 3. organization and Scientific Committee of the Academy of Marketing B2B Special Interest Group upcoming conference, to be held in Bournemouth, 6th Oct organization and Scientific Committee of the Academy of Marketing B2B Special Interest Group colloquium, Paris, France, June organization and Scientific Committee of the 13th Annual International Conference on Marketing, Athens, Greece, June-July Memberships 1. Industrial Marketing and Purchasing (IMP) Group 2. B2B SIG Academy of Marketing 3. European Marketing Academy 4. American Marketing Association 10