OFFICE DEPOT SERVICE PACKET CYCLE 13 (JUNE 15 TH JUNE 28 TH )

Transcription

1 IN-STORE SERVICE OFFICE DEPOT SERVICE PACKET CYCLE 13 (JUNE 15 TH JUNE 28 TH ) CONTENTS Service Visit General Procedures... 2 Reference Notes Packet (UPDATED CYCLE 13, 2014)... 2 Service Note: Cycle Service Schedule... 2 Priority #1: June 15 POG 6402 BTS Promo Set (NEW)... 3 Priority #2: June 29 Chair POG Change (NEW)... 4 Reminder: Apollo In-Home Assembly POP... 5 Reporting: Service Visit Work Order Survey... 5 QUESTION TYPE GENERAL SERVICE VISIT AND PROJECT QUESTIONS SPECIFIC STORE ISSUES WHO DO I CALL? YOUR DISTRICT MANAGER RICH LALLA OFFICE DEPOT ACCOUNT MANAGER (866) RICHARD.LALLA@APOLLORETAIL.COM or SCOTT STEVENSON DATA ANALYST (704) SCOTT.STEVENSON@APOLLORETAIL.COM REPORTING OR SCHEDULING ISSUES CONTACT CENTER (866) MON-FRI, 8AM 10PM EST SAT, 8AM 2PM EST IT, KIOSK, OR TECHNICAL ISSUES IT DEPARTMENT (800)

2 SERVICE VISIT GENERAL PROCEDURES The standardized routine below is to be followed to help ensure we are providing consistent service to Office Depot and completing all service tasks as assigned. Even though specific service tasks will vary from visit to visit, there is a specific flow to your service call and you are expeceted to follow it on every visit. 1. Sign into Apollo s IVR Phone System and then sign into the Store Vendor Log Book (if available). 2. Request a member of Office Depot store management to sign you into GMillenia on the store kiosk so you can print the Call Report and Cycle Service Packet. At this time, ask if they have any store specific priorities you need to address and if any POG needed for the service call are not available, then print a copy from the store s kiosk. 3. Complete your service tasks in the priority they are listed. 4. Ensure all displays are set according to the POG and note any deviations to discuss later with store management. 5. Use the Call Report to note any displays that are missing or damaged. 6. Service Furniture POP per the instructions in the Office Depot POP Service Manual. 7. Ensure that all items are anchored correctly. 8. Make any necessary display repairs and order replacement parts when needed. 9. Clean all furniture and vacuum the furniture pad. 10. Using the Office Depot kiosk, report all SKU exceptions from your call report and print a copy for store management. 11. Using the Office Depot kiosk, complete the POG deviations survey. 12. Review with store management the service tasks you completed by walking the furniture pad and providing them a printed copy of your completed SKU exceptions. 13. Sign out of Store Vendor Log Book (if available) and sign out of Apollo s IVR Phone System. REFERENCE NOTES PACKET A history of service notes will now be kept in a packet named Office Depot Reference Notes. Please refer to this packet for any past service notes that you need to refer back to. This packet is posted on the kiosk along with your other service materials. SERVICE NOTE: CYCLE SERVICE SCHEDULE Please note that the Cycle Service Schedule for 2014 has been posted to ARSConnects and to the Kiosk along with your other service materials. OFFICE DEPOT SERVICE PACKET CYCLE 13 (JUNE 15 TH JUNE 28 TH ) PAGE 2

3 PRIORITY #1 JUNE 15 POG 6402 BTS PROMO SET The June 15 POG 6402 BTS Promo RTA and Chairs have begun arriving at stores. All SKUs have been added to the call reports. If your store is assigned to POG 6402, please print the POG which has been posted along with your other service materials and ensure all SKUs are set as shown in the POG. Work with Store Management during your service visit to prep the Promo area for assembly after your service visit. Please create an assembly work order for the chairs listed below and assemble them after your visit today. SKU DESCRIPTION POG BAILY TASK CHAIR BLACK BAILY TASK CHAIR PURPLE BAILY TASK CHAIR PINK BAILY TASK CHAIR TEAL CHAIR MESH - BLACK CHAIR MESH - NAVY CHAIR MESH - PINK 6402 The RTA SKUs below have been placed on project work orders for you to assemble after your service visit. If this work order has not been assigned to you, please contact your DC immediately. SKU DESCRIPTION POG DONOVAN STUDENT HUTCH BLACK DONOVAN STUDENT DESK BLACK PRISM GLASS DESK 6402 OFFICE DEPOT SERVICE PACKET CYCLE 13 (JUNE 15 TH JUNE 28 TH ) PAGE 3

4 PRIORITY #2 JUNE 29 CHAIR POG CHANGE There will be a June 29 Chair POG change. Chairs are starting to flow into the stores now. Please be sure to assemble these chairs as they arrive at store level. Office Depot has made the new chair POGs live early so they are visible and can be printed at the stores. Please print the POGs at the store and ensure all SKUs are set as shown in the POG. SKU Description ARIEL TASK - BLACK BTEC 820 EXECUTIVE FABRIC - BROWN HARRINGTON II HIBACK - BLACK HARRINGTON II HIBACK - BURGUNDY ALTHEA TASK MESH - BLACK CRAWLEY EXECUTIVE HIBACK - BLACK DRAFTING II W/O ARMS - BLACK MFTC 200 TASK - BLACK ARIEL TASK- BROWN JAYLEN MANAGER FABRIC - BLACK BTEC 600 EXECUTIVE - BLK BTEC 600 EXECUTIVE - BROWN WORK PRO 2 MESH - BLACK WORK PRO 2 MESH- GREY WORK PRO 3 LEATHER - BLACK WORK PRO I TASK- BLACK WORK PRO I TASK - BLUE WORK PRO I TASK - RED EC620 EXECUTIVE LEATHER - BLACK EC620 EXECUTIVE LEATHER- BLACK EC620 EXECUTIVE LEATHER - BROWN BTEC 820 EXECUTIVE FABRIC - BLACK EC600 EXECUTIVE - BLACK BRECKLAND EXECUTIVE- BLACK MFMC 400 MANAGER - BLACK MFMC 400 MANAGER - BROWN MBMC 400 MANAGER - GREY BATTISTA TASK LEATHER- BLACK BATTISTA TASK FABRIC- BLACK OFFICE DEPOT SERVICE PACKET CYCLE 13 (JUNE 15 TH JUNE 28 TH ) PAGE 4

5 REMINDER: APOLLO IN-HOME ASSEMBLY POP On each service call you must ensure that the Apollo In-Home Assembly POP is set up and the Plexiglas pocket is full of Take-Aways. If the Take-Aways are empty, please fill them. If there is no replacement Take-Aways, please ask the store to print up temporary Take-Aways and to order replacements. Please ensure that there are 3 Plexiglas holders placed on the furniture pad. 1) On the Dawson collection, 2) on the Broadstreet Desk, and 3) near the furniture kiosk. If any of the 3 Plexiglas holders are missing, please ask Store Management for a replacement holder and to print up the needed POP and inserts. POP Take Away REPORTING: SERVICE VISIT WORK ORDER SURVEY # QUESTION ANSWER OPTIONS 1 For Priority #1, did you ensure that all POG 6402 BTS Promo items are set as shown on the POG? 1 = Yes, all SKUs are in stock and will be assembled & set to POG after my service visit today (skip to question 3) 2 = Not all SKUs are in stock at this time, but SKUs that are in stock will be assembled & set to POG after my service visit today (skip to question 3) 3 = No SKUs are in stock at this time as confirmed by Store Management (skip to question 3) 4 = My store is not assigned to POG 6402 (skip to question 3) 5 = My store is assigned to POG 6402, however, Store Management refused to allow me to set it (enter name of refusing manager below) 2 Enter the name of the Store Manager who would not allow POG 6402 to be set Enter Name 3 Enter your SKU Exceptions Enter your SKU Exceptions 4 Did you print a copy of your service SKU exceptions, review the SKU exceptions, and leave a copy with the Store Manager? 1 = Yes 2 = No OFFICE DEPOT SERVICE PACKET CYCLE 13 (JUNE 15 TH JUNE 28 TH ) PAGE 5

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