Tivoli Self-Service Terminal Manager Automates the Deployment and Enables Effective Control of Retail Banking Technologies

Transcription

1 Software Announcement November 28, 2000 Automates the Deployment and Enables Effective Control of Retail Banking Technologies Overview Tivoli Self-Service Terminal Manager brings state-of-the-art systems management techniques to the realm of self-service terminals. Automated Teller Machines (ATMs) and other self-service terminal devices have become so commonplace that they are now a mainstay of our daily lives. ATMs are critical endpoints for banks and financial institutions to service their customers. Second only to branch-office visits, they are an increasingly popular choice as a customer-transaction channel. Financial institutions and other retail outlets are striving to deliver an ever-increasing variety of new services through these machines. For instance, mortgage payments and utility bill collections are now accepted transactions at many ATMs. Other Kiosk devices offer postage stamps, theater tickets, parking permits, lottery coupons, and similar retail products. Consequently, device availability, as well as flexibility, and speed in delivering new services to the market, are fundamental to their success. can add these significant benefits to setup, administration, and continued operation of these devices: Monitor self-service terminal resources and trigger proactive actions to resolve issues through an integration with external business systems Proactively manage ATMs to eliminate downtime Receive notifications of individual terminal service needs Completely manage your self-service terminals from a central location Deploy software updates to multiple machines across the network simultaneously Centralized asset management of self-service terminals and their peripherals is designed to work with any self-service terminal devices that run under the control of Microsoft Windows NT and utilize the extension for Financial Services (XFS) standard defined by the Comite Europeen de Normalisation. has been certified for Wincor/Nixdorf terminals; additional self-service terminals that are certified in the future will be posted on the Tivoli Web site at: /solutions/pervasive /pervasive_products.html Key Prerequisites requires a TCP/IP connection via LAN, via dial-up, or over an X.25 network to each of the self-service terminals. requires Windows NT with the XFS interface. All other supporting software, including the Tivoli Management Framework, is included within this offering. Planned Availability Date December 15, 2000 At a Glance Tivoli Self-Service Terminal Manager is a drop-in solution that integrates the management of self-service terminals, ATMs, and kiosk units into the proven Tivoli Enterprise Management environment by: Increasing the availability of ATMs and other self-service terminals to deliver services continuously Monitoring and preventing outages, such as an out-of-cash condition Adding attractive new applications smoothly and efficiently from a central point of control Centrally managing the inventory of applications at each device without expensive on-site setup Working with any self-service terminal device that runs under Windows NT and utilizes the XFS standard defined by the Comite Europeen de Normalisation Having certified support of Wincor/Nixdorf terminals Consistently integrating the management of self-service terminals under the Tivoli Management Environment umbrella This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

2 Description Self-service terminals are remote dispensers of goods or services. The classic example of a self-service terminal is an Automated Teller Machine (ATM) which dispenses cash when actuated by a customer s bank debit card. There are many other common uses of these devices, however. They are purveyors of parking tokens, theater tickets, postage stamps, lottery slips, (and even airline tickets), just to illustrate a few examples. These versatile machines are expected to perform responsively, flawlessly, and virtually without interruption day after day with minimal human attention. Typically, these terminals are at distant locations attached to a central server via a network connection. They are serviced only to refresh their supplies or, on infrequent occasions, to repair a failure. But, how frequently should they be re-supplied? How does the repair shop know when a device has failed? And how are the functions in the terminal upgraded to provide improved or expanded services to the end user? That s where comes in! provides a centralized system for managing self-service terminals. It unites these unique devices with the power of current Tivoli Enterprise Management products. In so doing, it provides self-service terminals the same unprecedented support that Tivoli brings to conventional network devices and applications. integrates these devices with the following Tivoli product offerings, and it includes their function packaged with this product. Tivoli Management Framework is a powerful and flexible framework and is the foundation for the Tivoli environment. It enables administrators to manage a complex network through a graphic user interface (GUI), the Tivoli desktop, and provides the configuration, automation, and security support upon which the other Tivoli products rely. Tivoli Management Framework also allows Tivoli applications to run on a wide variety of hardware and software platforms. The Tivoli Management Framework is a prerequisite foundation for Tivoli Self-Service Terminal Manager. Tivoli Enterprise Console (TEC) provides a consolidated, global view of the events going on in a network. It also analyzes and filters information to provide the network administrator with a clear and concise view of what is happening. TEC collects events from devices and applications in the environment, including those from Tivoli Self-Service Terminal Manager. A powerful rule-based management engine translates the events into information for the operator. Items that need prompt attention, such as an ATM about to run out of cash, are highlighted to demand quick action. Tivoli Distributed Monitoring enables continuous monitoring of remote resources, such as self-service terminals. It generates events and alarms to alert TEC about changes in status or resource levels, such as line failure, performance degradation, or device malfunctions. In addition to the standard Windows NT monitors, monitor collection offers a wide range of information that checks the status of self-service terminals and their peripheral devices, including cash dispensers, ID card readers, depositories, and printers. Severity and threshold levels can be individually customized to meet capacities and capabilities of individual devices and their components. Tivoli Inventory maintains up-to-date information about what s installed on each of your self-service terminals. By regularly collecting and storing inventory information, you can accurately monitor what peripheral devices are installed on each self-service terminal, and their current supply or accumulation levels. In addition, Tivoli Self-Service Terminal Manager extends Tivoli Inventory to provide specialized tables and views unique to self-service devices. Tivoli Software Distribution allows you to easily upgrade or update the software applications in each of the self-service devices. It establishes a centralized software management system through which you can install or configure new applications, update existing ones, and synchronize the software in the downstream devices by distributing and installing the software in them. All this is done from a central location. supports self-service devices which run Windows NT using the Microsoft s XFS application programming interface. The support includes the following devices: Wincor ProCash models XFS-compliant terminals that may be certified in the future, and will be posted to the Tivoli Web site at: /pervasive/pervasive_products.html Euro Currency This program is not impacted by euro currency. Refer to: Reference Information Software Announcement , dated February 15, 2000 Software Announcement , dated April 25, 2000 Withdrawal , dated October 24, 2000 Trademarks Microsoft and Windows NT are trademarks of Microsoft Corporation. Tivoli Management Environment is a trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both. Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both. Other company, product, and service names may be trademarks or service marks of others

3 IBM US Announcement Supplemental Information November 28, 2000 Education Support Training is available for all Tivoli products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page on the Internet at: For current information on Tivoli Systems education, call , or visit the Tivoli Systems home page on the Internet at: Offering Information Product information will be available on day of announcement through Offering Information (OITOOL) at: Publications The following publication can be ordered immediately. To order, contact your Tivoli or IBM representative. Title User s Guide Technical Information Specified Operating Environment Hardware Requirements Order Number GC includes the Tivoli Management Framework program product and supports the following hardware platforms: RS/6000 and PowerPC systems Sun SPARC systems Intel Pentium, or equivalent HP 9000 systems The following table lists the estimated disk space required for : Operating Environment Intel Pentium, or equivalent HP 9000 systems Estimated Disk Space 5 MB 5 MB has certified it can manage the following self-service terminals running on Microsoft Windows NT : Wincor/Nixdorf Procash Models 2050, 2100, and 2150 Software Requirements: The target self-service terminals must run on Windows NT and provide an interface to their peripheral devices through XFS application programming interface. Planning Information Customer Responsibilities: To meet customer demand, includes the Tivoli Management Framework as a component within this offering. Effective October 24, 2001, this component will reach End of Service (EOS). Refer to Withdrawal , dated October 14, 2000, for details. At that time, it will no longer be supported, updated, patched, or maintained. Prior to the EOS date, however, Tivoli plans to update this offering, at no charge, with the then current level of the Tivoli Management Framework. Tivoli will notify customers of record when this occurs. Customers are urged to upgrade to this level when it becomes available within this offering. After the EOS date, Tivoli may elect, at its sole discretion, to provide custom support for this component beyond the EOS date for a fee. Direct Customer Support: Installation and technical support is provided by Global Services. For more information, call 800-IBM-4YOU ( ). To obtain customer eligibility and registration procedures, contact the appropriate support center. Packaging is distributed with: International Program License Agreement (Z ) License Information document (LC ) Tivoli Self-service Terminal Manager CD-ROM (LK3T-5788) Operating Environment RS/6000 and PowerPC systems Sun SPARC systems Estimated Disk Space 5 MB 5 MB Security, Auditability, and Control uses the security and auditability features of the operating system software and the Tivoli Management Framework. This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

4 The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Basic License New Licensees Ordering Information Orders for new licenses will be accepted now. Shipment will begin on the planned availability date. To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250). The quantity of Tivoli Management Points is based on a Tiered Self-Service Terminal. A self-service terminal is a remote computing device that sells and dispenses vendor material directly to an authorized consumer. The material may be currency, coins, tickets, maps, postage, coupons, or other retail commodities. A self-service terminal is classified within three tiers determined by the number of devices within or attached to the self-service terminal. Examples of self-service terminal devices are receipt printers, journal printers, passbook printers, document printers, PIN pads, check readers and scanners, cash dispensers, envelope depositories, night safe depositories, text terminals, facility sensors and indicators, cameras, ID cards, or similar devices. The tiers are: Tier 1: 6 or fewer physical devices, non-dispensing Tier 2: 6 or fewer physical devices, dispensing Tier 3: 7 or more devices, either dispensing or non-dispensing Use the following table to order the program products listed below. Program Tivoli Management Points Number Program Name Qty 1 Qty STM Tivoli Self-Service Term Mgr Tivoli Systems Support Although the first year of support is included in the product price, a no-charge order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support No Charge feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license. Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer. Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings. Standard Support Categories Standard 24 Select Support Coverage via Normal 24 x 7 24 x 7 Web, Phone, Fax, and Bus Hrs Web Support Tools Yes Yes Yes (TIPS, FAQs, White Papers, Tools, Patch Downloads) Maintenance and Yes Yes Yes Upgrades Support News Yes Yes Yes Escalation Process Yes Yes Yes Initial Tivoli No No Yes Select Support Review (one customer location and one review per contract) Heightened Responsiveness Severity 1 1 hour No No Yes Severity 2 2 hour No No Yes Severity 3 4 hour No No Yes Severity 4 4 hour No No Yes Fast Path to No No Yes Tivoli Select Level 2 Engineer Heightened No No Yes Resolution Priority Proactive Tivoli No No Yes Management Notification On-site When No No Yes Required (two trips per year not to exceed six days in total) Tivoli Select No No Quarterly Support Review and Recommendations (customer to identify single point of control site) Minimum of 40,000 No No Yes Renewable Tivoli Management Points Required in Aggregate

5 1. Tivoli Standard Support This offering provides: Technical support via Web, telephone, fax, and during normal IBM/Tivoli business hours Monday through Friday, except local holidays Corrections (PTFs) or patches that fix substantial deviations of unmodified Tivoli products from the then-current code, publications, and/or informal documentation (that is, release notes and memos) Software product updates that are improvements, extensions, or other changes which IBM/Tivoli, at its discretion, deems to be reasonable Customer Self-Help Options available via Web 24 x 7 including: Support Procedures Maintenance renewal information and registration for access to support Product-Specific Support Pages Technical Documentation including FAQs, Quick Solution Hints and Tips, Product Certification Information, Release Notes, Installation Guides, Redbooks, White Papers, and Fix READMEs Knowledge Base Search engine providing answers to many technical questions; databases include APARs, FAQs and Fix READMEs Education and Training Support Services Databases allowing customers to download code fixes and report or update problems Links to Support Contacts providing the Tivoli Support phone number nearest the customer 2. Tivoli Standard-24 This offering provides: All components offered in Tivoli Standard Support In addition, Tivoli Standard-24 Support provides enhanced features including: Technical support via Web, telephone, fax, and , 24 x 7 including holidays Off-shift and holiday support provided on Severity 1 issues only 3. Tivoli Select This offering provides: All components offered in Tivoli Standard-24 Support In addition, Tivoli Select provides enhanced features including: Initial Tivoli Select support review Heightened responsiveness Severity 1 1 hour Severity 2 2 hours Severity 3 4 hours Severity 4 4 hours Fast path to Tivoli Select Level-2 Engineers Heightened Resolution Priority Proactive Tivoli Management Notification Customer Initiated On-Site Support available up to twice per contract period Tivoli Select Support review and recommendations Support provided in English only A minimum purchase/installation of 40,000 renewable points of Tivoli products in aggregate is required to acquire this support option. Support Upgrade During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable OTC feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period. In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer SPT First-Year Support Options Use the following table to order support (5698-SPT) for the program products listed below: Upgrade Upgrade from Upgrade from 1st Year from 1st Year Std-24 1st Year to to 1st Year to Std-24 Select Select Support Support Support Support Support No- One-Time One-Time One-Time for Charge Charge Charge Charge Program Support for Feature Feature Feature Feature Number Program Name Number Number Number Number 5698-STM TSSTM Qty of Qty of

6 5698-SPT Subsequent Year Options Use the following table to order support (5698-SPT) for the program products listed below: Standard Std-24 Select Support Support Support Support Annual Annual Annual for Charge Charge Charge Program Support for Feature Feature Feature Number Program Name Number Number Number 5698-STM TSSTM Qty of Qty of The Standard Support option, Standard-24 Support option and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product. Basic Machine-Readable Material Feature Number Distribution Medium Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation. Tivoli Self-Service 5809 CD-ROM Terminal Manager Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders. Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program. Description Initial Shipments Feature Number Serial Number Only (suppresses shipment 3444 of media and documentation) Ship Media Only (suppresses initial 3470 shipment of documentation) Ship Documentation Only (suppresses 3471 initial shipment of media) Update Shipments Ship Media Updates Only (suppresses 3480 update shipment of documentation) Ship Documentation Only (suppresses 3481 update shipment of media) Terms and Conditions Agreement: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS), IBM Agreement for Acquisition of Support (IAAS), with the Attachment for Support and its Addendum for Tivoli Systems, and an Order Form Transferable: Applies except when support is in effect Limited Warranty Applies: Yes Guarantee: Two months Getting Started Period: Not applicable Usage Restriction: Yes. Usage is limited to the quantity of Tivoli Management Points acquired for an OTC. Educational Allowance Available: educational institutional customers Percentage: 15% Volume Orders: Not applicable Yes, to qualified Upgrade Protection Applies: Covered as long as support remains in effect Licensed Program Materials Availability: only Object Code Entitled Upgrade for Current Upgrade Protection Licensees: As announced for each program Suppress Updates (suppresses update 3482 shipment of media and documentation) Expedite Shipments Local IBM Office Expedite 3445 (for IBM use only) Customer Expedite Process Charge 3446 ($30 charge for each product)

7 Tivoli Support Support Center applies: Availability: Available until the product is discontinued: Yes Access is available through the Tivoli Support Center, 800-TIVOLI8 ( ) The first year of Tivoli Support is available at no additional charge. The first year starts when the product is shipped to the customer. Subsequent years of Tivoli Support are available for a fee as part of the IAAS, IIAAPS, or any equivalent agreement Twelve months after written notice of product discontinuance, (that is, end-of-life (EOL)) Applicable for: APAR Mailing Address: Support Line: No Product Web Site The current release The immediate previous release level for 12 months after the general availability of the current release Tivoli Systems Inc Capital of Texas Highway Austin, TX USA Attention: Product Development A complete list of products, terminology definitions, and licensing documents are available at the following Web site: Prices Program Program Tivoli Management Points Name Number Qty 1 Charge Qty 250 Charge STM 5698-STM 1743 $ $7, SPT First-Year Support Options Upgrade Upgrade from from Upgrade 1st 1st from Year Year Std-24 to to to Std-24 Select Select Support Support Support Support Support for for OTC OTC OTC Program Program Feature Feature Feature Number Name Number OTC Number OTC Number OTC 5698-STM TSSTM Qty $ S S 2 Qty OTC = One-Time Charge 5698-SPT Subsequent Year Support Options Standard Std-24 Select Support Support Support Support Support Annual Annual Annual for for Charge Charge Charge Program Program Feature Annual Feature Annual Feature Annual Number Name Number Charge Number Charge Number Charge 5698-STM TSSTM Qty $ $ $ 8 Qty , , ,000 The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product. Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the

8 IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at: Trademarks RS/6000 is a registered trademark of International Business Machines Corporation in the United States or other countries or both. Pentium is a trademark of Intel Corporation. Intel is a registered trademark of Intel Corporation. Microsoft and Windows NT are trademarks of Microsoft Corporation. Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both. Notes is a trademark of Lotus Development Corporation. Other company, product, and service names may be trademarks or service marks of others. Year 2000 Readiness Disclosure Statements made in this announcement regarding Year 2000 are Year 2000 Readiness Disclosures under the Year 2000 Information and Readiness Disclosure Act of 1998, a U.S. statute enacted on October 19,