Tivoli Event Services Manager Enables Service Providers to Maximize Availability of their Internet/Intranet Operations

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1 Software Announcement April 24, 2001 Tivoli Event Services Manager Enables Service Providers to Maximize Availability of their Internet/Intranet Operations Overview Reduce the downtime of your Internet or intranet operations with Tivoli Event Services Manager. This event and problem management software is designed specifically for the service provider marketplace. With it, service providers can pinpoint problem sources and can remove failure-prone components before they impact their customers. Tivoli Event Services Manager provides the foundation that can enable end-to-end services and Service Level Agreement management from a problem perspective. This can be achieved by managing problems from various resources such as systems, networks, applications, and services. Tivoli Event Services Manager provides functionality that is instrumental for the service provider marketplace, including: Scalability Reliability Support of multi-customer and multi-provider configurations Correlation of multiple event types Key Prerequisites The server components require 200 MB of available disk space, and run on either IBM AIX V4.3.3, Sun Solaris 7, or Sun Solaris 8 The client components run on IBM AIX 4.3.3, Sun Solaris 7, Sun Solaris 8, Windows NT 4, or Windows 2000 Planned Availability Date April 27, 2001 At a Glance Tivoli Event Services Manager is designed specifically for management of Internet or intranet operations. This software enables you to: Pinpoint problem sources using a powerful event correlation technology Reduce downtime by simplifying problem diagnosis and resolution Manage complex multi-provider, multi-customer environments Streamline event management with powerful new roles-based console Record event and problem data for reporting and analysis This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

2 Description Tivoli Event Services Manager is an integral part of Tivoli s service delivery management family of products. This plug-and-play software can allow the NetGeneration and emerging service providers to support multi-provider, multi-technology offerings. As service providers offer more and more services, a greater importance will be placed on managing multiple devices involved in the service. In many cases the service will be provided by one technology overlaid on another, or with the use of services from another provider. In addition, end point devices (such as a Web host or a hand-held device) may be part of the service being provided. In these scenarios, Tivoli Event Services Manager can handle events from various technologies and allow for correlation capabilities across these differing technologies. Tivoli Event Services Manager can collect and manage events and problems from resources such as network elements, software applications, and computer systems. Tivoli Event Services Manager will enable service providers to: Rapidly build and deliver revenue generating services Tivoli s solution provides powerful correlation technologies for problem determination. Enhance the service provider customer s Quality of Service (QoS) experience Trend analysis performed on the collected events may be used to identify and remove a failure-prone component before it impacts customers. Manage the multi-provider, multi-customer configurations Tivoli Event Services Manager can provide the scalability to manage growing service provider networks, and has the ability to manage various resources, such as networks, applications, and systems. Tivoli Event Services Manager provides the event and problem management services that can allow application and underlying management systems to: Send events using a variety of protocols including SNMP, Tivoli Enterprise Console events, and a proprietary event submission application program interface Publish problems and events based on topics and filters to another application or to an operator s console Subscribe to events and problems in real-time based on topics and filters (including updates) for processing or display Reduce the volume of event data through correlation across events, to send out root cause/summary events, and suppress correlated child events Query and update event and problem data Share event and problem information logged in the event database Get change notifications on events and problems Tivoli Event Services Manager: Distributes and stores events in a persistent, scalable, and robust manner Provides a set of APIs that can be used to perform trouble ticket operations and associate events to trouble tickets Euro Currency This program is not impacted by euro currency. Refer to: Reference Information Software Announcement , dated February 15, 2000 Software Announcement , dated April 25, 2000 Software Withdrawal , dated October 24, 2000 Software Announcement , dated November 28, Trademarks AIX is a registered trademark of International Business Machines Corporation in the United States or other countries or both. Windows and Windows NT are trademarks of Microsoft Corporation. Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both. Other company, product, and service names may be trademarks or service marks of others

3 IBM US Announcement Supplemental Information April 24, 2001 Education Support Training is available for all Tivoli products. Education is offered through IBM Education and Training, and through Tivoli Systems. Worldwide information about education offerings is available on the IBM Education and Training home page on the Internet at: For current information on Tivoli Systems education, call , or visit the Tivoli Systems home page on the Internet at: Offering Information Product information will be available on day of announcement through Offering Information (OITOOL) at: Publications No hardcopy publications are shipped with this program. Displayable Softcopy Publications: Tivoli Event Services Manager publications are offered in displayable softcopy form. All unlicensed manuals are included. The files are shipped on CD-ROM. These displayable manuals can be used with the Adobe Acrobat 4.0 (or above) in any of the supported environments. The publications include: Installation and Configuration Guide Planning Guide Administrator s Guide Operator s Guide Programmer s Guide Technical Information Specified Operating Environment Hardware Requirements: The SpecInt_95 CPU performance ratings used below are provided by the Standard Performance Evaluation Corporation. For a description, refer to the Web at: For the server (TKS Installation Depot or TKS Bootprint) 1 GB RAM Two 9 GB mirrored hard drives, or larger RS/6000 processor running IBM AIX, or a Sun Ultra processor, with CPU performance from the SpecInt95_CPU ratings equal to, or exceeding: SpecInt_95 For the client (TKS console) Dual CPU Server 13.5 per CPU (recommended) Single CPU Server MB RAM 4.5 GB, or greater, hard drive An RS/6000 processor running AIX, or a Sun Ultra processor running Solaris, with SpecInt95_CPU ratings equal to, or exceeding: SpecInt_95 Single CPU Server 13.5 An Intel, or equivalent, processor running Windows NT or Windows 2000, with SpecInt95_CPU ratings equal to, or exceeding: SpecInt_95 Single CPU Server 20 Software Requirements For the Server (TKS Installation Depot or TKS Bootprint) Either IBM AIX V4.3.3 ML 4, Sun Solaris 7, or Sun Solaris 8 Tivoli Kernel Services, which is included with this offering IBM MQSeries 5.1, which is included with this offering IBM DB2 Enterprise Edition V6.1, which is included with this offering For the Client (TKS Console) All of the following environments are supported: IBM AIX V4.3.4 ML 4 Sun Solaris 7 or Sun Solaris 8 Windows NT 4 Server with Service Pack 6 Windows NT 4 Workstation with Service Pack 6 Windows 2000 Server or Advanced Server Windows 2000 Professional Planning Information While not required, it is strongly recommended that you consider engaging professional assistance during the planning, installation, and configuration of these offerings. Your Tivoli or IBM representative, or Tivoli Business Partner, can assist you in identifying qualified installation support personnel. Direct Customer Support: Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU ( ). This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

4 To obtain customer eligibility and registration procedures, contact the appropriate support center. Packaging Tivoli Event Services Manager is distributed with: International Program License Agreement (Z ) License Information document (LC ) Tivoli Event Services Manager CD-ROM (LK3T-5822) Tivoli Event Services Manager Product Documentation (LK3T-5824) IBM DB2 6.1 Client Images and Fixpak 6 (LK3T-5823) Tivoli Kernel Services (included): Tivoli Kernel Services is a set of portable, loosely coupled services that provide applications with communications, messaging, security, RAS, and other core services. These services have been designed for highly scalable and highly available environments. Tivoli Kernel Services includes Tivoli Presentation Services, which presents a role-based user interface to Tivoli products. Two CD-ROMs containing the machine-readable code for Tivoli Kernel Services: -- Tivoli Kernel Services Installation (LK3T-5730) -- Tivoli Kernel Services Bootprint (LK3T-5731) IBM MQSeries and IBM DB2 (included): IBM MQSeries is a queued messaging system that couples systems and applications together to allow Internet users and other applications controlled access to existing data, such as account transactions. Relying on IBM MQSeries for messaging and DB2 for database management, this product includes: IBM MQSeries V5.1 on six CD-ROMs IBM DB2 Universal Database Version 6.1 Enterprise Edition -- For IBM AIX (LK3T-5790) -- For Sun Solaris (LK3T-5791) -- For Windows NT (LK3T-5792) Security, Auditability, and Control Tivoli Event Services Manager uses the security and auditability features of the operating system software and Tivoli Kernel Services. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Ordering Information New Licensees: Orders for new licenses will be accepted now. Shipment will begin on the planned availability date. Basic License: To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250). The quantity of Tivoli Management Points is based on Managed Servers. Use the following table to order the program products listed below. Tivoli Event Services Manager: 5698-ESM Tivoli Management Points Qty 1 Qty Tivoli Systems Support Although the first year of support is included in the product price, a no-charge (NC) order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support NC feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license. Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer. Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings

5 Standard- Support Categories Standard 24 Select Support Coverage via Normal 24 x 7 24 x 7 Web, Phone, Fax, and Bus Hrs Web Support Tools Yes Yes Yes (TIPS, FAQs, White Papers, Tools, Patch Downloads) Maintenance and Yes Yes Yes Upgrades Support News Yes Yes Yes Escalation Process Yes Yes Yes Initial Tivoli Select No No Yes Support Review (one customer location and one review per contract) Heightened Responsiveness Severity 1 1 hour No No Yes Severity 2 2 hour No No Yes Severity 3 4 hour No No Yes Severity 4 4 hour No No Yes Fast Path to Tivoli No No Yes Select Level 2 Engineer Heightened Resolution No No Yes Priority Proactive Tivoli No No Yes Management Notification On-site When Required No No Yes (two trips per year not to exceed six days in total) Tivoli Select Support No No Quarterly Review and Recommendations (customer to identify single point of control site) Minimum of 40,000 No No Yes Renewable Tivoli Management Points Required in Aggregate 1. Tivoli Standard Support This offering provides: Technical support via Web, telephone, fax, and during normal IBM/Tivoli business hours Monday through Friday, except local holidays Corrections (PTFs) or patches that fix substantial deviations of unmodified Tivoli products from the then-current code, publications, and/or informal documentation (that is, release notes and memos) Software product updates that are improvements, extensions, or other changes which IBM/Tivoli, at its discretion, deems to be reasonable Customer Self-Help Options available via Web 24x7 including: Support Procedures maintenance renewal information and registration for access to support Product-Specific Support Pages Technical Documentation including FAQs, Quick Solution Hints and Tips, Product Certification Information, Release Notes, Installation Guides, REDBOOKS, White Papers, and Fix READMEs Knowledge Base search engine providing answers to many technical questions; databases include APARs, FAQs, and Fix READMEs Education and Training Support Services Databases allowing customers to download code fixes and report or update problems Links to Support Contacts providing the Tivoli Support phone number nearest the customer 2. Tivoli Standard-24 This offering provides: All components offered in Tivoli Standard Support In addition, Tivoli Standard-24 Support provides enhanced features including Technical support via Web, telephone, fax, and , 24x7 including holidays Off-shift and holiday support provided on Severity 1 issues only 3. Tivoli Select This offering provides: All components offered in Tivoli Standard-24 Support In addition, Tivoli Select provides enhanced features including: Initial Tivoli Select support review Heightened responsiveness Severity 1 1 hour Severity 2 2 hours Severity 3 4 hours Severity 4 4 hours Fast path to Tivoli Select Level-2 Engineers Heightened Resolution Priority Proactive Tivoli Management Notification Customer Initiated On-Site Support available up to twice per contract period Tivoli Select Support review and recommendations Support provided in English only A minimum purchase/installation of 40,000 renewable points of Tivoli products in aggregate is required to acquire this support option

6 Support Upgrade During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable OTC feature number from the table below. The OTC feature numbers may be specified on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the NC support period. In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer SPT First-Year Support Options Use the following table to order support (5698-SPT) for the program products listed below. Upgrade Upgrade from Upgrade from 1st Year from 1st Year Std-24 1st Year to to 1st Year to Std-24 Select Select Support Support Support Support Support Support for for NC OTC OTC OTC Program Program Feature Feature Feature Feature Number Name Number Number Number Number 5698-ESM TESM Qty of Qty of SPT Subsequent Year Options Use the following table to order support (5698-SPT) for the program products listed below. Standard Std-24 Select Support Support Support Support Support Annual Annual Annual for for Charge Charge Charge Program Program Feature Feature Feature Number Name Number Number Number 5698-ESM TESM Qty of Qty of The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product. Basic Machine-Readable Material Feature Distribution Language Number Medium All supported languages 5809 CD-ROM Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders. Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program

7 Description Initial Shipments Feature Number Serial Number Only (suppresses shipment 3444 of media and documentation) Ship Media Only (suppresses initial 3470 shipment of documentation) Ship Documentation Only (suppresses 3471 initial shipment of media) Update Shipments Ship Media Updates Only (suppresses 3480 update shipment of documentation) Ship Documentation Only (suppresses 3481 update shipment of media) Suppress Updates (suppresses update 3482 shipment of media and documentation) Expedite Shipments Local IBM Office Expedite 3445 (for IBM use only) Customer Expedite Process Charge 3446 ($30 charge for each product) Expedite shipments will be processed to receive 72-hour delivery from the time IBM Software Delivery and Fulfillment (SDF) receives the order. SDF will then ship the order via overnight air transportation. Terms and Conditions Agreement: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS) and the IBM Attachment for Support, IBM Agreement for Acquisition of Support (IAAS), IBM Addendum for Support for Tivoli Systems Products under Value-Based Pricing, and an Order Form. Transferable: Applies except when Support is in effect Limited Warranty Applies: Yes Guarantee: Two months Getting Started Period: Not applicable Usage Restriction: Yes. Usage is limited to the quantity of Tivoli Management Points acquired for a OTC. Restricted Usage of MQSeries: Tivoli Event Services Manager contains a copy of MQSeries (messaging) which each user is only authorized to use in association with the licensed use of Tivoli Event Services Manager. Licensed users of Tivoli Event Services Manager may use MQSeries on any machine that is covered by Tivoli Event Services Manager. Any other use, specifically with custom messaging applications, is not permitted without a full separate MQSeries license. A licensed user may transfer the copy of MQSeries included with Tivoli Event Services Manager, but only: To a person who at the same time takes over all the corresponding Tivoli Event Services Manager materials from the licensed user, and accepts all these license terms If the licensed user transfers all copies to such other person, and does not retain any copies of such materials for its own or any other use Restricted Usage of DB2 Universal Database Enterprise Edition: Tivoli Event Services Manager contains a copy of DB2 Universal Database, Enterprise Edition (DB2 UDB). Licensed users may only use this program in association with their licensed use of Tivoli Event Services Manager, and the MQSeries component included within this offering, to provide them with a database management system (DBMS). Any other use, specifically with custom database applications, is not permitted without a full separate DB2 UDB license. A licensed user may transfer the copy of DB2 UDB included with Tivoli Event Services Manager, but only: To a person who at the same time takes over all the corresponding Tivoli Event Services Manager materials from the licensed user, and accepts all these license terms If the licensed user transfers all copies to such other person, and does not retain any copies of such materials for its own or any other use Educational Allowance Available: educational institutional customers Percentage: 15% Volume Orders: Not applicable Yes, to qualified Upgrade Protection Applies: Covered as long as Support remains in effect Licensed Program Materials Availability: only Object Code Entitled Upgrade for Current Upgrade Protection Licensees: As announced for each program Tivoli Support: Support Center applies: Availability: Yes Access is available through the Tivoli Support Center, 800-TIVOLI8 ( ) The first year of Tivoli Support is available at no additional charge. The first year starts when the product is shipped to the customer. Subsequent years of Tivoli Support are available for a fee as part of the IAAS, IIAAPS, or any equivalent agreement Available until Twelve months after written notice the product of product discontinuance, (that is, is discontinued: end-of-life (EOL)) Applicable for: APAR Mailing Address: The current release The immediate previous release level for 12 months after the general availability of the current release Tivoli Systems Inc Capital of Texas Highway Austin, TX USA Attention: Product Development IBM Operational Support Services Support Line: No Product Web Site: A complete list of products, terminology definitions, and licensing documents are available at the following Web site:

8 Prices Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at: Tivoli Management Points Product Product Name Number Qty 1 Charge Qty 250 Charge TESM 5698-ESM 2138 $ $7, SPT First-Year Support Options Upgrade Upgrade Upgrade from from from 1st Year Std-24 1st Year to to to Std-24 Select Select Support Support Support Support Support for for OTC OTC OTC Program Program Feature Feature Feature Number Name Number OTC Number OTC Number OTC 5698-ESM TESM Qty $ $ $ 2 Qty SPT Subsequent Year Support Options Standard Std-24 Select Support Support Support Support Support Annual Annual Annual for for Charge Charge Charge Program Program Feature Annual Feature Annual Feature Annual Number Name Number Charge Number Charge Number Charge 5698-ESM TESM Qty $ $ $ 8 Qty , , ,000 The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product. Trademarks AIX, RS/6000, MQSeries, DB2, DB2 Universal Database, and REDBOOKS are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Windows and Windows NT are trademarks of Microsoft Corporation. Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both. Notes is a trademark of Lotus Development Corporation. Other company, product, and service names may be trademarks or service marks of others