Position Description

Transcription

1 Position Description GMW is committed to: 1. Partnering with our customers 2. Creating the opportunity to increase food production in Northern Victoria 3. Being a high performing organisation DM Reference (DM#): Position Title Position Number Division Unit Classification/Band Project Support Officer Connections Program Delivery Band B Employment Status Full Time, Fixed Term to 30 June 2018 Salary Position reports to Location Position Contact $60, $69, plus superannuation Program Delivery Manager (East) Welsford Street, Shepparton Stephen Starkey Approver/Approval Date EM Role Purpose Project Support Officers work directly with the Program Delivery Managers, E2E Project Managers and Engagement Officers (i.e. Delivery Staff) on delivering the Connections Project. They are responsible for providing project reporting oversight, for their irrigation area, ensuring the delivery of key milestones. Project Support Officers are primarily office based roles that provide assistance to field based staff in preparing and recording information from customer interactions. This may involve scheduling meetings and providing content for consultations and negotiation discussions undertaken by Engagement Officers, handling telephone and front counter enquiries and general collation and processing of project related paperwork. The Project Support Officer is key to ensuring the targets of the connections project are achieved and aims delivered. This role will support GMW in delivering the Connections Project component of the business. Key Accountabilities Work with Delivery Staff, Customer Relationship Coordinators and regional Customer Service staff to ensure all project and customer milestones are achieved and customer satisfaction is enhanced Assist Delivery Staff to manage diary appointments, correspondence and meetings Coordinate papers and information for Board Approvals and other financial approvals Monitor and chase project actions and issues to ensure projects are progressed in a timely fashion Maintain reporting and tracking processes, including taking weekly minutes, for projects within given irrigation areas

2 Track and report on legal agreements, farm designs, Delivery Staff Coordinator performance, and customer related project status Work collaboratively with the Delivery Staff to ensure Agresso information accurately generates sufficient project budget for landowner incentive and project costs Help in the preparation, refinement, and completion of Project Documentation, as required Proactively communicate with customers, including preparing and sending letters, to ensure projects are progressed on time and customer satisfaction is enhanced Answer telephone and face to face customer enquiries Maintain customer consultation records Assist with budgeting, forecasting, and invoicing processes to facilitate expenditure within your irrigation area Review of existing projects within Agresso for validity, accuracy and currency of data, and help facilitate date checking Any other duties as required Position Capabilities The GMW Capability Framework applies to all employees. The full list of capabilities required for this position is listed below. GMW Behavioural Capability Set (Mandatory for all GMW positions) Behavioural Capability Level (Core, Proficient, Expert) Key Behaviours Collaborative Relationships Core Respects different viewpoints by listening to others. Demonstrates basic awareness of GMW functions and customers. Approaches interactions with a constructive attitude, honesty and transparency. Maintains supportive and constructive relationships by responding to customer needs, completing tasks and addressing requirements on time. Engaging Communication Core Keeps others informed of progress and important risks or issues ahead of time. Displays awareness that different audiences may require different communication approaches. Listens carefully to others perspectives and ideas. Communicates clearly and concisely; uses logic and simple language to convey information. Innovation Core Supports, is open to and receptive of, new ideas and approaches proposed by others; by listening to others and accepting new ideas. Learns from previous attempts or experiences; acknowledges that not all ideas will work and I not discouraged by this. Maintains energy and focus on successfully delivering new approaches. Presents all aspects of a solution or idea to gain commitment of peers and supervisor. Commercially Focused Proficient Applies commercial knowledge to understand broader context and influences and to assess the viability of decisions; effectively balances competing information Takes ownership for resolving more complex issues; takes the lead for problem solving and developing solutions, where appropriate. Develops plans or mechanisms to resolve problems on time; documents decision making and key outputs for future reference and records. 2

3 Honours Commitment Core Manages daily tasks and workload, using available resources (e.g. lists, outlook, diary). Monitors progress of required tasks; keeps others informed of progress and raises awareness if tasks are finished early or if there is a risk of tasks not being completed on time. Persists with assigned tasks until they are completed to expectations and follows through on commitments. Takes responsibility for the quality of own work with awareness of the standards that work needs to adhere to. Dynamic Core Shows openness to, and acceptance of, change; by listening, asking for further information and accepting that change will happen. Remains calm and positive when faced with changes, last minute requests or unforeseen requirements; doesn t panic or respond negatively. Seeks to understand ambiguous and uncertain situations; gathers information to get clarity. Has basic understanding of GMW s future vision and makes an effort to understand how current changes will contribute to this. Builds Excellence Proficient Translates constructive feedback into goals and actions that lead to improved performance. Demonstrates sound awareness of own performance levels, strengths and gaps; provides some insights to enhance others' level of selfawareness. Seeks new ways to apply skills and knowledge to improve individual, team and GMW performance; shares new skills and information with team and others. Technical Capability Set Technical Capability Level (Core, Proficient, Advanced) Key Knowledge/ Skill Data Management Core Exhibits proficient skills in collecting and recording data. Basic understanding of, and ability to use, GMW data systems to share, retain & retrieve corporate knowledge. Planning Core Possesses basic ability to interpret management standards (e.g. government or regulatory). Delivery Core Demonstrates basic knowledge of customer charter and customer service requirements. Obligations Core Possesses basic understanding of relevant corporate policies and procedures. Data Management Core Applies data management skills to input up-to-date data into the appropriate management system (e.g. Maximo). Cost Estimation Core Displays basic numeric skills to gather and input relevant information for cost estimates. Displays basic knowledge of work processes, material, plant, and labour requirements for which costs are being prepared. 3

4 Key Selection Criteria The Key Selection Criteria for this role are the capabilities in which candidates for this position must demonstrate competence. When applying for this position, and as part of their application, candidates must provide examples of situations in which they have demonstrated these behaviours, knowledge or skill. KSC Selection Criteria 1 Demonstrated ability to provide reporting and analysis 2 Ability to track, monitor and chase project actions and issues to prioritise tasks so that key outcomes are delivered as required 3 Ability to effectively communicate both verbally and in writing with people from a variety of backgrounds 4 A working knowledge of and ability to utilise Microsoft Office programs to complete common administrative functions 5 Ability to self-manage and work effectively with minimal supervision 6 Ability to work effectively with others to achievement shared outcomes 7 Demonstrated ability to identify problems, evaluate potential options and select the most appropriate solution Mandatory Requirements Valid Australian work rights, or eligibility to acquire valid Australian work rights Adhere to GMW s Records Management Policy and Procedures to ensure compliance to the Public Records Act Be responsible for maintaining the security of information and information assets in accordance with GMW s Information Security Policy and Procedures. Other relevant requirements (Preferred/Desired Requirements) Knowledge of the Connections Project, GMW and the Water Industry would be an advantage GMW Training Requirements Organisational Mandatory Behavioural (Mandatory) Technical (Mandatory) Corporate Induction Incident Response Framework Privacy and Data Protection Strong4Life Manual Handling Hazard ID & Risk Assessment Fraud and Conflict of Interest Health Safety and Environment Records Keeping Management Site Induction Information Security Introduction to DM5 Customer Service Dealing with Aggressive Customers Delegations Financial NIL People NIL 4

5 Health, Safety and Environment (HSE) Requirements Comply with all Health, Safety and Environment policies, procedures and direction as established by the organisation. Cooperate with GMW in relation to activities taken by the corporation to comply with Health, Safety and Environment legislation. Take reasonable care of their own health and safety and that of other people who may be affected by their conduct. Ensure all hazards, near misses and injuries are reported immediately to the supervisor. Not wilfully or recklessly interfere with or misuse anything provided in the interest of Health, Safety and Environment 5