Relief Staff Unit Coordinator Full Time. Human Resources. Director Human Resources NIL. Lentara UnitingCare

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1 POSITION DESCRIPTION Position title EFT / Hours Team / program area / location Reports to Supervises Tenure Award / Certified Agreement Classification Relief Staff Unit Coordinator Full Time Human Resources Director Human Resources NIL 12 months fixed term with an option to renew following review of the program Social, Community, Home Care & Disability Services Industry Award 2010 (SCHADS) Level 6 Lentara UnitingCare Lentara UnitingCare (Lentara) is a Uniting Church community service agency that has over 100 years of experience in providing a wide range of services to children, families and individuals primarily in the Northern and Western Suburbs of Melbourne. Lentara provides a range of community services including Emergency Relief, Financial Counseling, services for Asylum Seekers, Family Services, Community Development, Early Childhood Services, social enterprises and a number of Bargain Centres. Employees are encouraged to embrace the diversity of our local communities. Our Mission Our mission is creating opportunities for children, families and individuals to flourish in a fair and generous community. Our Values Our values and guiding behaviours underpin how we treat each other, our service users and the communities that we serve. Our values are: Respect embrace diversity and value the beliefs, contributions and opinions of all treat others as I like to be treated endeavour all at times to Integrity demonstrate ethical behaviour and act honestly at all times act in a fair and reasonable manner reflect upon my own Collaboration work together with all stakeholders to achieve common goals be an active participant in the Lentara team acknowledge Compassion endeavour to understand every persons point of view listen without judging consistently show empathy put the needs of my clients at the Page 1 of 5

2 At Lentara we: affirm cultural diversity show compassion for the vulnerable encourage people to value and use their strengths advocate on behalf of those who are disadvantaged challenge inequity and injustice and work for social change. The services of Lentara are provided to all people irrespective of cultural background, gender, sexual orientation, age, religion or disability. Lentara is committed to ensuring the health, safety and wellbeing of children, families and individuals. Location The principal workplace location for this position is based at the Head Office in Camp Road Broadmeadows. Position Summary The Relief Staff Unit (RSU) Coordinator is a key role responsible for ensuring that casual staff form a regular and substantive part of the direct workforce within Lentara s Children s Services, meeting service staffing requirements. For the first six (6) months of this new position, the focus will be on embedding new processes and outcomes within Children s Services and thereafter, following a review of the outcomes, the function may be broadened to include deployment of casual staff more broadly. The viability of the direct rostered services is highly dependent on the outcomes achieved and the position will work closely with the Director Human Resources to achieve positive outcomes. This position may include an on call component. Position Objectives Ensure capable, trained and available casual staff meet the needs of children s services Develop and maintain systems to ensure access to suitable casual staff Establish and maintain a strong culture of belonging to the broader workforce linked to Lentara s values Establish and maintain an effective recruitment function for casual staff within Children s Services To position the RSU strategically for emerging opportunities and sector partnerships Build and maintain strong relationships with key stakeholders across Children s Services Establish and maintain a system that supports the supervision, development and support of casual staff Operational Management Key Responsibilities and Duties Work with relevant managers and staff to develop, implement, maintain and review the deployment/allocation of casual staff through best practice rostering guidelines; administration and organisation of shift replacement and allocation Page 2 of 5

3 Ensure high professional standards of day to day operations of the RSU including efficient administrative practices and maintenance of agency records Recommend to the Director Human Resources appointments of casual staff Ensure casual staff are matched to children s needs Proactively provide advice to line management on issues identified and relating to the deployment/allocation and management of casual staff Ensure casual staff are engaged and valued and regular contact is made with them Provide advice to casual staff in relation to current policies and procedures, conditions of employment, learning and development opportunities and issue resolution processes Identify emerging workforce availability issues and respond appropriately Coordinate, analyse, report and action feedback regarding any casual workers and ensure action is taken as appropriate Coordinate the supervision, development and support for casual staff Coordinate recruitment of casual staff through 3-4 campaigns per annum Implement RSU related objectives within the Human Resources operational plan Prepare monthly and adhoc reports related to activity of the RSU From time to time, undertake specific human resource projects Deliver training as required Relationship Management Leadership and Organisational Development Quality Systems and Processes Liaise with and develop effective partnerships with internal stakeholders: o predominately from Children s Services o with key staff across other Lentara divisions Liaise with and develop effective partnerships with relevant external stakeholders Attend meetings, workshops and forums as required Provide support, guidance, and leadership to casual staff on the conduct of their role including feedback through performance reviews and regular staff supervision Develop a practice framework that results in a dynamic and integrated RSU Promote Lentara s mission, vision, and values ensuring that the function of the RSU is provided in a manner that is consistent with them Actively contribute to the Senior Management team, policy and program development and implementation as required Develop and promote the concept of strengths-based and inclusive service delivery Work with managers to develop and maintain relief staff management systems to ensure the delivery of cost effective and high quality service provision Ensure mechanisms are in place to match needs with skills and attributes of staff Ensure appropriate quality of service is provided and best practice and continuous improvement systems are in place Work closely with managers and staffing Agencies to ensure appropriate outcomes for identified performance issues with relief staff Page 3 of 5

4 Financial Management In conjunction with the Director Human Resources and the Children s Services management team: o Develop strategies to reduce the reliance and usage of external staffing agency costs o Analyse financial data outcomes of individual services and develop remedial strategies where issues arise KEY SELECTION CRITERIA Mandatory Requirements Current National Police Record Check Current Working With Children s Card (WWCC) Current Australian Drivers Licence (delete if not required) Professional Experience Tertiary qualification in a relevant and related discipline, for example: Community Services Significant experience managing or coordinating a staff allocations/rostering unit Key Knowledge Areas, Skills and Experience Proven leadership experience with an ability to provide support and advice to others Demonstrated skills in the development and maintenance of a staff allocations system Ability to meet deadlines and schedules in order to achieve goals and objectives Experience in engaging a broad range of stakeholders Good interpersonal skills Computer literate, proficient in Microsoft Office Suite (minimum: intermediate level Excel)) and prior experience in spreadsheet development and maintenance and/or rostering software Demonstrated experience achieving timely outcomes through well-developed organisational skills and the capacity to effectively prioritise competing work demands Good attention to detail, maintaining data accuracy and integrity Personal Attributes Demonstrated ability to effectively manage change Ability to communicate to a diverse range of people in various situations Ability to maintain a high degree of confidentiality Ability to use initiative and think laterally and strategically Demonstrated problem solving skills Ability to work well both autonomously and as part of a team Good understanding of the business imperatives of a Not For Profit organisation Values driven Page 4 of 5

5 Additional Information Occupational Health and Safety (OH&S): All employees are required to carry out their duties in a manner that does not adversely affect their own health and safety and that of others by reporting all hazards, incidents and injuries as well as co-operating with any measures introduced in the workplace to improve OH&S as per the OH&S Act 2004, OH&S policies, procedures and guidelines. Pre-existing injury: Before any person can be appointed to this position it is a requirement that they disclose any pre-existing injuries or disease that might be affected by employment in this position. Client Safeguards and Wellbeing: In providing quality service provision, Lentara complies with the Victorian Charter of Human Rights and Responsibilities Act 2006 to ensure the rights and wellbeing of every individual are recognised, respected, protected and fulfilled. Equal opportunity: Lentara is an equal opportunity employer. All staff have a responsibility to be familiar with the Harassment, Discrimination and Workplace Bullying Policy and have knowledge and understanding of the principles of anti-discrimination and equal opportunity and the ability to interpret and uphold these principals and standards into practice. Continuous Quality Improvement (CQI): All employees will contribute to Lentara s Quality Management System to ensure compliance with relevant standards and the principles of quality improvement by continually monitoring, evaluating and improving both individual and service / program performance. Salary packaging is available to all staff. Relationship to Career Development and Review This position description operates in conjunction with and forms part of the annual review and career development process. An initial review will take place at the end of the induction and probationary period. Position Incumbent I have read and understood the position description. I acknowledge that the description of the role is an outline and guide the necessary tasks of the range of professional activities needed to undertake the role, successfully. I understand that an annual review of the position description may occur and may be amended from time to time as organisational needs change. Changes to the position description will be consistent with the purpose for which the position was established. Employee Name Employee Signature Date Manager Name Manager Signature Date Page 5 of 5