Latrobe Community Health Service Position Description

Transcription

1 Latrobe Community Health Service Position Description NDIS Local Area Coordinator (LAC) Last Updated: March 2017 Position Title: Job Reference No: Salary: NDIS Local Area Coordinator (LAC) $ per hour to $ per hour Classification: Community Development Worker Class 2A Year 6 Year 10 Award: Hours: Community Health Centre (Stand Alone Services) Social and Community Service Employees Multi Enterprise Agreement hours per fortnight (or 80 hours per fortnight with an ADO every four weeks) Position Tenure: Fixed Term (June 2019) Remuneration Benefits: Work Unit/Location: Reports to: Program: Contact Person: Application Closing Date: - 9.5% Superannuation - Salary Packaging (including novated leasing and loyalty program) Area Manager Local Area Coordination (LAC) Services NDIS Local Area Coordination (LAC) Service

2 About Latrobe Community Health Service As a not-for-profit service our core interest is improving the health of the community. Latrobe Community Health Service is one of Australia s fastest growing health services. We re here to support healthier individuals, families and communities. We are committed to preventing health problems through information and awareness. We are also committed to providing coordinated services that treat our clients as a whole person, and not as a series of isolated medical problems. We have a reputation for quality care across a wide range of health services. Our services include community-based health promotion programs, daily living and rehabilitation assistance, health checks and healthcare plans, medical care and nursing. Some of our services are free and for others we charge a fee based on the client s ability to pay. We are particularly committed to helping the people who need us most, especially those with several health problems and high support needs. Our vision Better health, Better lifestyles, Stronger communities. We re inspired by a vision of strong, vibrant communities, where more people enjoy good health and healthy lifestyles. Improved access to healthcare and better information about healthy lifestyle choices are the building blocks of strong communities. Our mission LCHS is a rapidly developing health service that has grown its people, its technology and infrastructure to offer more services to those who need them, along with a greater ability for people to look after their own health using a variety of fee-free and fee-based models. We are growing so that we can better serve the community. Latrobe Community Health Service Values Demonstrate professionalism and high ethical standards, contribute to a workplace culture that is respectful and inclusive and upholds human rights at all times. Providing Excellent Customer Service Creating a Successful Environment Always Providing a Personal Best Acting with the Utmost Integrity Actively assist our customers and clients to receive the quality services they require in a professional and courteous manner. Contribute to making Latrobe Community Health Service a positive, respectful, innovative and healthy place to be. Embrace a can do attitude and go the extra distance when required. Practice the highest ethical standards at all times. Local Area Coordination (LAC) Community Awareness- Wimmera South West Updated March

3 CEO Community Support and Connection AADS Primary Health Corporate NDIS Services Manager AOD & Counselling State-wide Manager Aged Care Services Managerr Primary Intervention Manager Accounting Services & Procurement Area Manager - Central Highlands Manager Connected Communities Manager Disability & Carer Programs Medical Director Manager Client Records & Reporting Area Manager - Inner Gippsland Manager Primary Prevention Manager Gateway ManagerAmbulatory Care Manager Quality, Fleet & Facilities Area Manager - Inner East Melbourne Aboriginal Regional Development Officer Manager Dental Services Senior Manager People, Learning and Culture Area Manager - Outer East Melbourne Gippsland Regional Planning Officer (AOD & MH) Manager Information Communications Technology Area Manager - Ovens Murray Regional Partnerships Coordinator AOD Manager Marketing & Communication Area Manager - Barwon Pharmacotherapy Coordinator Manager Client Services Area Manager - Wimmera South West Regional Development Worker Local Area Coordination (LAC) Community Awareness- Wimmera South West Updated March

4 Directorate NDIS Services The National Disability Insurance Scheme will work to support people with a disability to participate in and contribute to social and economic life and provide certainty that people with a disability will receive the care and support they need over their lifetime. The Scheme provides a number of strategies to assist people with disability to exercise choice, including in relation to taking reasonable risks, in the pursuit of their goals and the planning and delivery of their supports. The NDIS and Latrobe Community Health Partnership will provide Local Area Coordination (LAC) Services across the local government agencies in Central Highlands, Ovens Murray, Barwon, Wimmera South West, Inner Gippsland, Inner Eastern Melbourne and Outer Eastern Melbourne. We will also provide Early Childhood Early Intervention (ECEI) Services in Central Highlands and Wimmera South West regions. Position Information: Scope of Role: Reporting to the Area Manager LAC Service, and working under guidance from the Team Leader LAC Service, the Local Area Coordinator is responsible for undertaking the Scheme pathway services as described in the National Disability Insurance Agency Statement of Requirements (SoR). The role will: Assist people with a disability, their families and carers to build and pursue their goals for a normal life, exercise control and engage with the Scheme, and; Ensure that people with a disability can be supported outside of the Scheme by working with communities and mainstream services to build awareness and to become more inclusive of the range of needs and aspirations of people with a disability. Key Objectives, Duties and Responsibilities Operational Raise awareness and explain the National Disability Insurance Scheme (NDIS) to the community, including people with a disability who are not eligible for the Scheme, and people who are eligible for the Scheme. Support people with a disability (not eligible for Scheme), their families, and carers to build their capacity, and provide information linkage and support to connect to natural supports and other existing opportunities within their community. Support people with a disability (participants eligible for Scheme), their families, and carers with pre-planning, capacity building and linking them into community and mainstream services. Assist participants to develop a plan that includes the participant s goals, strengths, needs and wishes, options for community and mainstream support, informal support, and any reasonable and necessary supports recommended to be funded. Assist participants with initial implementation of plan and annual review of their plan. Build community inclusion by working with community groups, services, organisations, and other social structures to understand the need of participants, their families and carers so that they can better align their service offers to address their needs. Work with community based organisations to build and expand opportunities for greater social and economic participation for all people with a disability. Local Area Coordination (LAC) Community Awareness- Wimmera South West Updated March

5 Meet service delivery key performance outcomes within productivity requirements. Undertake additional NDIS duties as and when required by the Area Manager Local Area Coordination Service. Best Practice Provide information to participants and their carers on their rights and responsibilities. Maintain participant/carer privacy and confidentiality. Implement mechanisms to ensure continuous quality improvement within the LAC Service. Ensure participant interactions are outcome orientated and consistent with legislation. Team Development Attend and contribute to regular team meetings. Participate in the growth and development of the team. Support peers while respecting individuality. Organisational Development Contribute to decision making processes. Provide reports as requested by the Team Leader LAC Service and Area Manager LAC Service. Maintain participant records in accordance with organisational and Agency standards. Be responsible for the collection and collation of data and statistics as determined by the Area Manager LAC Service. Complete required program data collection within the timelines of the program requirements. Participate in a duty worker roster as required. Community Development Attend community meetings as required. Monitor trends, changes and service gaps within the local community and report to the Manager with findings and/or recommendations. Provide community presentations as required. Professional Development Participate in staff development opportunities as planned and required. Participate in regular supervision with the Area Manager LAC Service and/or Team Leader LAC Service. Participate in an annual performance review and development plan. Maintain professional registration (where required) and keep up to date with professional practice issues. Practice in accordance with Commonwealth and State Government legislation and regulations. Special Projects LAC staff may from time to time be required to undertake additional work on special projects for the organisation. This work will be consistent, unless otherwise agreed to by both parties, with those duties of the Local Area Coordinator as set out above. Organisational Responsibilities: Local Area Coordination (LAC) Community Awareness- Wimmera South West Updated March

6 Policy and Procedures Comply with Latrobe Community Health Service s policy and procedures and ensure all re-issued ekey documents are read, acknowledged and knowledge is kept up to date. After Hours Service Participate in the After Hours Program Service roster and other activities, if required, which may encompass working some evening and/or weekends. Travel At times travel will be required to deliver LAC services across the service area. Social Model of Health Understand and apply the principles of the Social Model of Health, which aims to improve the health and wellbeing of clients through the development of appropriate service planning and program delivery. Occupational Health & Safety Ensure that work and services are provided in a safe manner at all times by regularly reviewing work practices and environment and by participating in OH&S training where required. Continuous Quality Improvement Identify continuous quality improvement opportunities; participate in the development of quality procedures and contribute to internal and external program reviews as required. Annual Performance Review Actively participate in individual performance review plans, which determines key responsibilities, strategies and performance indicators, in line with the organisation s Strategic Plan and Program Business Plan. Other Position Requirements: Key Performance Indicators It is a requirement of this role to achieve set key performance indicators (KPI s) which is set and monitored through the annual performance review plan Information Communication Technology and Information Management NDIA Maintain a high level of competency in using the Agency IT system both personally and amongst LAC Service staff. LCHS Maintain a level of competency and knowledge in LCHS business applications (dependant on role) and internal IT systems including: Business Applications Internal IT Systems NDIA IT System ekey Folder Structures Webfleet Intranet Local Area Coordination (LAC) Community Awareness- Wimmera South West Updated March

7 LCHS Room Booking System Service Desk Victorian Health Incident Management Microsoft products including Word, Excel, Systems (VHIMS) Powerpoint and Outlook Technology One LEAP Note - Training in some applications may be mandatory. Selection Criteria: All applicants must address the selection criteria for consideration. 1. Demonstrated understanding of the National Disability Insurance Scheme Act (2013), the National Disability Services Standards, and the needs of people with a disability, their families and carers. 2. Ability to assist people with a disability develop a plan that includes their goals, strengths, needs and wishes, options for community, mainstream and informal support, and any reasonable and necessary supports recommended to be funded. 3. Effective time management skills and demonstrated ability to achieve key positional performance indicators within a required time. 4. Strong knowledge of the principles of person centred care and demonstrated ability to apply this approach. 5. High level communication, negotiation and conflict resolution skills. 6. Proven ability to liaise with a variety of service providers, professionals, caregivers and other internal and external stakeholders. 7. Demonstrated experience in continuously improving the quality of customer services. 8. Demonstrated information technology competency in using computers and tablets. Mandatory Criteria: Demonstrated commitment to LCHS Values Ability to travel across the service delivery area; including satellite sites when required. Job Requirements: All applicants must meet the job requirement for consideration. Mandatory: 1. A Working With Children Check will be required for this role (must be obtained prior to commencement) Desirable: 1. Qualifications in and or lived experience of disability will be highly regarded 2. Experience in working within a community or human services setting. Local Area Coordination (LAC) Community Awareness- Wimmera South West Updated March

8 Other Job Requirements: All incumbents must satisfactorily meet the security check criteria prior to appointment. A Police Record Check regarding any criminal record will be required prior to appointment and updated every three (3) years. Credentialing documentation is required to be completed and verified prior to finalisation of the appointment. Prior to any person being appointed to this position it will be required that they disclose full details of any pre-existing injuries or disease that might be affected by employment in this position. This Position Description and Letter of Agreement will be reviewed from time to time in keeping with changing requirements. Applications from Aboriginal people, people from a culturally diverse background and people with a lived experience of disability are encouraged. Reasonable adjustments will be made where required. Note: LCHS is a child safe organisation. The successful applicant will be required to undergo a satisfactory criminal record check from the Australian Federal Police or country of residence. Approved (Job title): NDIS Services Date: Incumbent Statement I have read, understand and accept the Position Description and this Position Description Attachment Incumbent s Name: Incumbent s Signature: Date: / / Local Area Coordination (LAC) Community Awareness- Wimmera South West Updated March