NORTH CAROLINA JOBLINK CAREER CENTER INTERIM CHARTERING REVIEW GUIDE

Transcription

1 NORTH CAROLINA JOBLINK CAREER CENTER INTERIM CHARTERING REVIEW GUIDE JbLink Center Name: Current Charter Expiratin Date Site Visit Cmpleted by: Date f Review NC JLCC Charter Review Guide Page 1 f 7

2 Cmprehensive NC JbLink Career Centers Chartering Minimum Standards Hurs f Operatin: Levels f Staffing: All JbLink Career Centers must: Requirements Dcumentatin f these standards may be submitted electrnically with the Business Plan in the Charter Package. The Center must be pen full time as defined by the WDB. Simultaneus presence and full service capacity shall be present fr WIA Adult and Dislcated Wrker services and ESC cre and intensive (Jb Seeker and Emplyer) services fr n less than full time (demnstrated by a written staffing schedule). Custmers must als be able t access supprt services fr training. Prvide a designated "JbLink Crdinatr" as defined n page 19. Prvide a Resurce Rm as defined n page 20. Prvide a designated greeter as defined n page 19. Prvide a written referral prcess t services nt prvided n site. Have all full time and itinerant n-site staff participate in and cmplete JbLink Management Infrmatin System (MIS) and custmer service training that includes the cmpnents as defined n pages 18 & 20. Prvide a prcess established fr the integratin f jb develpment and jb placement. Have all JbLink partners participate in staffing the Resurce Rm and prvide their cre services. Prvide an inventry f Cmmunity Resurces maintained and available fr custmer and staff use. Prvide a facility that is ADA cmpliant (with reasnable physical and prgrammatic accessibility). Encurage the participatin f mre partners and make effrts t extend hurs f peratin beynd what is minimally required t ensure that the needs f the custmer and the cmmunity are met. Have all apprpriate JbLink staff trained in the use f and have access t the ESC system that cntains jb rders, including emplyer cntact infrmatin. Have a cmpleted Business Plan. NC JLCC Interim Chartering Review Guide Page 2 f 7

3 Nn-Cmprehensive NC JbLink Career Centers Chartering Minimum Standards Hurs f Operatin Minimum Available Services Mandated Services Prvided By Requirements Dcumentatin f these standards may be submitted electrnically with the Business Plan in the Charter Package. Full time WIA and Emplyment Services cre and intensive (Jb Seeker and Emplyer Services) 1. On-site presence f WIA and ESC service delivery staff; and/r 2. Nn WIA/ESC staff wh are trained, enabled and authrized t prvide WIA (Adult and dislcated wrkers) and Emplyment Services cre and intensive ( Jb Seeker and Emplyer) services; and/r Exceptins All JbLink Career Centers must: 3. Direct access t WIA and ESC staff via cmputer-based technlgy, i.e. cmputer, telephne, instant messaging, vide/telecnferencing, etc; and/r 4. Any cmbinatin f the ptins listed abve. Wrkfrce Bards must be able t demnstrate hw the required services are delivered n a fulltime basis. Delivery f services must be demnstrated during the n-site charter visit. If there is n capacity t prvide these services full-time, the Wrkfrce Develpment Bard must submit a written justificatin t the Divisin f Wrkfrce Develpment. These services must be available fr n less than 16 hurs per week. Prvide a designated "JbLink Crdinatr" as defined n page 19. Prvide a Resurce Rm as defined n page 20. Prvide a designated greeter as defined n page 19. Prvide a written referral prcess t services nt prvided n site. Have all full time and itinerant n-site staff participate in and cmplete JbLink Management Infrmatin System (MIS) and custmer service training that includes the cmpnents as defined n page 18 & 20. Prvide a prcess established fr the integratin f jb develpment and jb placement. Have all JbLink partners participate in staffing the Resurce Rm and prvide their cre services. Prvide an inventry f Cmmunity Resurces maintained and available fr custmer and staff use. Prvide a facility that is ADA cmpliant (with reasnable physical and prgrammatic accessibility). Encurage the participatin f mre partners and make effrts extend hurs f peratin beynd what is minimally required t ensure that the needs f the custmer and the cmmunity are met. Have all apprpriate JbLink staff trained in the use f and have access t the ESC system that cntains jb rders, including emplyer cntact infrmatin. Have a cmpleted Business Plan. NC JLCC Interim Chartering Review Guide Page 3 f 7

4 Hurs f Operatin: Date entered int BP/Agreement: Parties listed in BP the Same? Business Plan (BP) Yes N Name the parties changed: Part I-Defining the Business 1. Is the Missin and Visin Statements clearly Ttal Hurs/Week: If n, are the changes reflected in the BP? Are the missin and visin displayed at JL? Are the missin and visin statement cmmunicated t staff? 2. Type f JLCC: Cmprehensive Nn-cmprehensive 3. Is the current r prpsed custmer base clearly Is the relatinship between the custmer base and the lcal labr market needs clearly 4. Is the lcatin f the JLCC specified? Is the reasn the lcatin was chsen clearly Will this lcatin change in the future? Part II-Gvernance and Management Structure-Definitin f Relatins and Rles 1. Is it clearly described hw the WDB prvides versight t the JLCC? Are the rles and respnsibilities f the JLCC in relatin t the WDB clearly 2. Des the BP clearly describe the Center s management structure? D the partners at the Center adhere t the respnsibilities as they relate t the management and gvernance clearly NC JLCC Interim Chartering Review Guide Page 4 f 7

5 D partners prvide cre service nly; cver resurce rm, rapid respnse visits, etc? 3. Is the JL peratr rles and respnsibilities f the Center clearly If the JL Operatr is a cnsrtium f 3 r mre entities, what are the rles & respnsibilities f each cnsrtium member? Part III- Prducts and Services t be Prvided 1. Are the primary prducts and services f the JLCC fr emplyers and jb seekers clearly Is it clearly defined hw these services will be delivered? 2. Are the plans fr expanded, n-site service delivery by partners and recruitment f nn-traditinal partners clearly Part IV- Operatinal Methds 1. Are the challenges that effect peratins at the JLCC; such as space cnstraints, staffing, up-t-date equipment and technlgy, etc. clearly 2. Is the Center s service delivery structure as it relates t the referral prcess t bth n-site and ff-site partner services/agencies clearly 3. If a Nn-cmprehensive Center are the ptin(s) used t prvide jb seeker and emplyer services full-time clearly Are the required signed cnfidentiality statements n file fr TEA staff? 4. Des the Center plan t address the needs f its custmers during nntraditinal hurs? 5. Are the cllabrative effrts f the Center s partners in crdinating jb develpment activities, jb placement, and gathering infrmatin n emplyer NC JLCC Interim Chartering Review Guide Page 5 f 7

6 skill requirements and ther human resurce needs clearly 6. Des the Center gather custmer satisfactin feedback frm emplyers, individuals and JL staff? Shw evidence f methd f jbseeker custmer feedback is ccurring? Shw evidence f methd f emplyer custmer feedback is ccurring? Shw evidence f methd f staff/partner feedback is ccurring? Is the custmer satisfactin feedback used t make peratinal decisins at the Center? 7. Des the Center have an perating budget and are csts divided amng the partners? If yes, please shw cst resurce sharing agreement at the time f visit. Part V-Measuring Success-Perfrmance Gals (see pages fr examples) 1. Are the perfrmance gals f the JLCC clearly Is there a descriptin f hw the gals will be measured? 2. Is there a descriptin f hw the results f the measures will be used fr cntinuus imprvement plans f the Center? Part VI-Marketing 1. Des the JLCC have bth shrt and lng-term marketing strategies? Is the marketing strategy fr bth jbseekers and emplyers clearly 2. Is the cmmunity s awareness f the JLCC clearly Is what the JLCC is best knwn fr in the cmmunity clearly NC JLCC Interim Chartering Review Guide Page 6 f 7

7 Part VII- Terms 1. Is the prcess fr revising the BP clearly Is it clearly described hw the BP can be mdified? If s, by whm? Part VIII-Signature Page 1. Des the signature page include the signatures f all the partners f the JLCC? Des it includes the statement; By signature heret, the parties attest t participatin f develpment f the plan and agree t abide by all terms and cnditins f the Business Plan.? Review Steps Cmpleted by JbLink Liaisn Prir t Site Visit Review WIA Plan Ntebk Run JLMIS Reprts Print partner infrmatin frm the website and cnfirm during n-site visit. Review Minimum Standards and Business Plan NC JLCC Interim Chartering Review Guide Page 7 f 7