Going Global A Blueprint for Rapid Deployments to China and Poland John Gardner and Anthony Wellman

Transcription

1 [ Going Global A Blueprint for Rapid Deployments to China and Poland John Gardner and Anthony Wellman

2 [ Agenda Company Overview Our SAP Evolution Governance Model Methodology + Tracking Business Template Approach Timeline + Tasks China Project Overview Poland Project Overview Common Challenges for Global Projects BC SETs for future deployments Summary Real Experience. Real Advantage. 2

3 [ Learning Points Provide details on how we structured our project to support these global deployments Strategic Vision Methodology How to Deploy : Quickly and Cost Effectively Communicate Success Stories from deployments to China and Poland Point out key requirement for doing business in each region Provide lesson learned Show how Business Configuration (BC) sets are used to define the template configuration and support future rollouts Real Experience. Real Advantage. 3

4 [ FIRESTONE DIVERSIFIED PRODUCTS Corporate Profile Real Experience. Real Advantage. 4

5 [ Firestone Building Products Real Experience. Real Advantage. 5

6 [ Firestone Industrial Products Markets Real Experience. Real Advantage.

7 [ Firestone Industrial Products HD Truck & Trailer Potentially up to 18 air springs on a class 8 truck & trailer application Real Experience. Real Advantage.

8 [ Firestone Diversified Products Global Reach Woodstock, Ontario, Mississauga, Ontario Brussels, Belgium Rotterdam, Holland Wolstzyn,Poland Headquarters Carmel, IN Beijing, China 31 U.S. Locations Monrovia, Liberia Monterrey, Mexico Turrialba, Costa Rica Sao Paulo, Brazil Gurgaon, India Singapore Real Experience. Real Advantage. 8

9 [ We will be an outstanding contributor to the Bridgestone Group and the Leader in our Industries. Business Goals Grow share in the U.S. construction market Grow international sales of roofing products Grow global share in the commercial air spring market Acquire additional businesses that build upon existing FSDP core competencies Real Experience. Real Advantage. 9

10 [ FSDP BT Vision To provide innovative, comprehensive, dependable solutions that support and align with the objectives of the business. Real Experience. Real Advantage. 10

11 [ Evolution of SAP at Firestone Prior Implementation Methodology Slow + Expensive Blueprint Fatigue Ridged (no way to flex) Not acquisition friendly New Implementation Methodology Required Quick Agile Cost effective Consistent processes across the globe Demonstrate long-term IT strategy Implement Better, Faster, and at a lower cost Provide Thought Leadership and strategy aligned with SAP s direction Change the image of implementing SAP at Firestone Internal BT Team External Business Real Experience. Real Advantage. 11

12 [ Guiding Principles for future projects Full visibility of the business across the globe One C of A Full set of Financials for the business Global planning and visibility of Inventory Consistent view of forecast and sales across all regions Consistent global business processes One process across the globe (where applicable) Align with Best Practice Maintain Legal and Regulatory rules for the Local Entities Minimal impact to existing sites currently on SAP Follow a proven Implementation Methodology Leverage the FSIP template to reduce costs Adherence to the project schedule and budget Partner with a Lean Implementation Philosophy Special Forces Implementation Team vs. an Army Highly experienced consultants with a business background Commitment to delivering a highly valuable product Real Experience. Real Advantage. 12

13 [ Partnership Extensive SAP Experience Right resources with the right skills Project methodologies and tools Transparent Communication Cost-effective Solutions A REAL partnership Shared approach to risk management Dedicated to IT and Business Success Commitment to strategic SAP Roadmap Let s just do it!!! Because it s the right thing to do!!! Real Experience. Real Advantage.

14 [ We Are: Our company began 13 years ago with a partnership with our first client Rolls- Royce: one that still exists today. Since then our single focus has simply been delivery of quality SAP implementation services to direct clients and in support of major System Integrators across over 85 projects in the North America, Europe, and Asia. Our long term repeat customers prove our record of success in SAP initiatives. Our team of 100+ full time SAP professionals combined with our extended pool of hundreds of well-known and previously-engaged contract consultants are highly referenced and relied on again and again. Our internal processes and well-established relationships provide high-quality consultants and solutions to our clients. Our consultant profile reflects the ideal mix of years of relevant business knowledge, very strong SAP credentials, and solid communication skills. We are Real Experience. Real Advantage.

15 [ Dickinson + Associates Service Offerings Professional Staffing SAP Implementation Value Driven Optimization Services Remote + On-site Support Desk SAP Upgrade Services Real Experience. Real Advantage.

16 [ GOVERNANCE MODEL Implementation Strategy and Methodology for the Projects Real Experience. Real Advantage. 16

17 [ Leverage the Firestone Template Construction and Configuration within project SAP Application Traditional project Significant Savings (Time + Cost) Localization within project Firestone Template SAP Application Best Practices Template A Best Practices template includes: Reusable organizational elements Contains core business processes Master Data Definitions Documentation and training Benefits: Reduce project time for future deployments Identify and anticipate reusable business processes and project activities Provide future prototyping in weeks not months Incorporate Firestone standard business practices Easily tailored to your needs Start with a framework that is 80% done and then focus on the 20% that makes you unique Real Experience. Real Advantage. 17

18 [ Key Activity: Template Assessment and Optimization Real Experience. Real Advantage. 18

19 [ Project Methodology ASAP Project Methodology Project Preparation Business Blueprint Realization Final Preparation Go-live Support Real Experience. Real Advantage. 19

20 [ Project Methodology + Implementation Strategy ASAP Project Methodology Project Preparation Business Blueprint Realization Final Preparation Go-live Support Plan project Build project charter Define global implementation standards and procedures Define master data approach Define configuration approach Execute kick-off Project Start Template Template Build: Define Prototype Template Optimization Identify standard business processes Define master data templates Define standard configuration sets Localize Localization: Local Business Process Workshops Process Alignment Legal and Regulatory Template Gap Analysis Technical Requirements Validate system configuration Validate business processes Translate RICE-F technical objects Implement Localization Solutions Master Data Cleansing Unit Testing Run Integration & acceptance test Plan end user training Planning for production support and cutover Train end users Execute cutover Start of production Go- Live Monitor live environment Close open issues Start long term support plan Refined standard configuration sets Project closing 1 wk 4 wks 2 wks 6 wks 2 wks China 14 wks!!! 1 wk 5 wks 2 wks 7 wks 2 wks Poland 16 wks!!! Real Experience. Real Advantage. 20

21 [ Best Practices Before you get started Read SAP s Country specific documentation SDN Internationalization SMP Localization Ensure Language Packs have been installed correctly Use Txn SMLT To Validate language correctly installed Remember that you must supplement all languages that exist in the system, except English and German. See SAP Notes and Validate Code Pages and their use (Affects some interfaces) Validate printer Device Types work for the target language Certain special characters are not displayed, but instead replaced by the number key (#) or ([]) Multiple OSS Notes in Service Marketplace Ensure your entire landscape operates consistently Real Experience. Real Advantage. 21

22 [ FSIP SAP CHINA PROJECT Business One Migration to the SAP Central Instance Real Experience. Real Advantage. 22

23 [ Goals and Objectives (China) The purpose of the China project was to migrate the operations in Beijing, China from SAP Business One into the Central Instance of SAP Successfully integrate functionality to support operations in China with existing functionality deployed in the current SAP environment Implement functionality to address legal requirements and Localizations (i.e. Golden Tax System) Provide a solution that allows for future growth in the region Establish a repeatable process that can be leveraged for future implementations to move all business units and future acquisitions into a single instance Real Experience. Real Advantage. 23

24 [ Organization Culture (China) Deep Knowledge of Internal Processes Deep Knowledge of Legacy System (Business One) Little to no Knowledge of SAP ERP Processes Little to no Knowledge of Global FSIP SAP Template Challenges with Communication Time Zone difference = +12 hr Core Office staff spoke good English SMEs varied in ability to English Shop floor worker spoke Chinese only Real Experience. Real Advantage. 24

25 [ Global Consulting Team + Local Partner D+A Project Team Project Management + Oversight Governance + Methodology Compliance Global Template Definition Code and Configuration Golden Tax Expertise Data Migration Knowledge Transfer China Project Team Project Coordination (China) SAP Familiarization (China) China Localizations Data and Document Translation Data Extraction and Cleansing Training Real Experience. Real Advantage. 25

26 [ Project Team (China) Real Experience. Real Advantage. 26

27 [ Best Practices (China) Leveraged Country Specific Company Code delivered by SAP Used CNY as CCode currency (as advised by SAP and BFAS) Added USD as group currency (for corporate reports in USD) Used the FSDP s corporate chart of accounts Leveraged SAP delivered Tax Codes J and X Tax code series for input and output taxes Added Freight + Duty codes, for VAT calculations and accruals Activated FI Extension Set to enable the Golden Tax System Real Experience. Real Advantage. 27

28 [ China Golden Tax Enterprise Extension Set Real Experience. Real Advantage. 28

29 [ China Golden Tax Conceptual Design SD Billing SAP Production Environment GT Export GT_UL SAP Invoice File (GT Format) China Golden Tax System GT Invoice Database GT Import GT_DL GT Invoice File (SAP Format) File Export GT Invoice Processing GT Status (Internal) Table: IDGT_INFO Real Experience. Real Advantage. 29

30 [ Golden Tax (Special) Invoice Summarized Discounts Real Experience. Real Advantage. 30

31 [ China Golden Tax Modified Design for BFAS SD Billing SAP Production Environment GT Export ZGT_UL SAP Invoice File Enhanced (GT Format) China Golden Tax System GT Invoice Database Billing Update GT Import ZGT_DL GT Invoice File (SAP Format) File Export GT Invoice Processing GT Status (Internal) Table: IDGT_INFO Real Experience. Real Advantage. 31

32 [ China Golden Tax Modified Outbound File GT_UL Outbound File ZGT_UL Outbound File Real Experience. Real Advantage. 32

33 [ China Golden Tax Modified Outbound File (2) Real Experience. Real Advantage. 33

34 [ Lessons learned (China) When both system knowledge and language barriers exist, having a local team is invaluable Set the Invoice split routine and configuration to split billing documents based on a maximum number of lines on the invoice. This is standard functionality Use the standard fields from the SAP transaction even if you create a Z version to add logic. Research and Implement the OSS notes (Tech/Configuration) for China Golden Tax Modifications can be done on either side (SAP/GT) you need to decide first where the modifications will reside. Real Experience. Real Advantage. 34

35 [ FSIP SAP POLAND PROJECT Stand-Alone 4.7 Instance Migration to SAP Central Instance Real Experience. Real Advantage. 35

36 [ Goals and Objectives (Poland) The purpose of the Poland Project was to migrate the operations in Wolsztyn, Poland from a stand-alone instance of SAP 4.7 into the Central Instance of SAP Successfully integrate functionality to support operations in Poland with existing functionality deployed in the current SAP environment Implement functionality to address legal requirements and Localizations Provide a solution that allows for future growth in the region Real Experience. Real Advantage. 36

37 [ Organization Culture (Poland) Deep Knowledge of Internal Processes Deep Knowledge of Legacy System (SAP 4.7 Enterprise) Known Localizations imbedded in Legacy SAP system Deep Knowledge of SAP ERP Processes Access to both Legacy SAP and Corporate Instance Little to no Knowledge of Global FSIP SAP Template Challenges with Communication Time Zone difference = +6 hr Core office staff spoke excellent English SMEs spoke excellent English Shop floor worker spoke English and Polish Real Experience. Real Advantage. 37

38 [ Project Team (Poland) Real Experience. Real Advantage. 38

39 [ Best Practices (Poland) Leveraged Country Specific Company Code delivered by SAP Used PLN as C.Code currency (as advised by SAP and BFAS) Added USD as 2 nd local currency (for corporate reports) Added EUR as 3 rd local currency (for EURO Reporting) Used the FSDP s corporate chart of accounts Leveraged SAP delivered Tax Codes All delivered code series in place for input and output taxes Added several codes based on legacy carry-over processes Leveraged SAP delivered programs and reports for Payment Program Financial Reporting Foreign Trade Reporting Real Experience. Real Advantage. 39

40 [ Best Practices cont. (Poland) Poland requires Invoice Corrections for ALL customer complaints. Customer Returns can be done with a combination of an Invoice corrections and a Return Goods document. See OSS notes. Create the invoice corrections and return goods document types and have clear processes around these. Follow the standard delivered Poland print program and SAPscript logic. Implement all applicable OSS notes. VAT tax number length on the customer/vendor master and utilizing the Tax 1 field versus the VAT number field. Specific Invoice form requirements for Poland VAT Invoice. Real Experience. Real Advantage. 40

41 [ FSIP GLOBAL DEPLOYMENT Common Challenges for all Global Projects Real Experience. Real Advantage. 41

42 [ Language Translations - GUI Real Experience. Real Advantage. 42

43 [ Language Translations Custom Objects (RICE) Txn SE63 Real Experience. Real Advantage. 43

44 [ Language Translations Custom Objects (RICE)(2) Program RS_LXE_RECORD_TORDER Real Experience. Real Advantage. 44

45 [ Language Translations Custom Objects (Forms) Have a clear strategy around multilingual forms One single global form or regional Remember the difference in paper size in each region Keep in mind the affects of the translation on page alignment SAPScript, Smartforms, and Adobe Forms all operate differently when it comes to Language Translations The newer the technology, the better the design functions Keep logos in careful consideration If the existing form is designed poorly, consider a fresh start NOTE : Field length must be a priority Real Experience. Real Advantage. 45

46 [ Language Translations Configuration (Go to) Select: Goto Translation Choose your Language(s) Enter Translations Real Experience. Real Advantage. 46

47 [ Language Translations Configuration (Multi-Logons) Factory Calendar - Translation was made by logging into the IMG in multiple languages Real Experience. Real Advantage. 47

48 [ Language Translations Configuration (Multi-Logons) Factory Calendar - Translation was made by logging into the IMG in multiple languages Real Experience. Real Advantage. 48

49 [ Language Translations Configuration (Master Data) Master Data Translations with List Entry Master Data Translations requiring Logon multiple times to translate Real Experience. Real Advantage. 49

50 [ FSIP GLOBAL TEMPLATE BC SET Development for future deployments Real Experience. Real Advantage. 50

51 [ BC Sets BC Sets (Business Configuration Sets) are groups of configuration settings BC Sets represent snapshots of configuration settings Grouped according to logical, business management criteria Pre-configuration, quality assurance, and re-use purposes Independent of the original configuration tables/views Accessible across the system landscape Real Experience. Real Advantage.

52 [ Leverage the Firestone Template Overall Approach Significant Savings (Time + Cost) Construction and Configuration within project Localization within project Local Unique Processes Blueprint + Validate SAP Application Firestone Template SAP Application Global Business Processes Core Organization Settings Business Configuration Sets Traditional project Best Practices Template Real Experience. Real Advantage.

53 [ BC Set Structure Complete Structure Real Experience. Real Advantage. 53

54 [ IN SUMMARY Real Experience. Real Advantage. 54

55 [ How Has Success Been Accomplished Internal Commitment Dedication and focus of SAP delivery team Repeatable process leads to known expectations Bi-directional business and technical knowledge sharing Continue to provide high impact project resources Required Partner Philosophy Special Forces Implementation Team vs. an Army Highly experienced consultants with a business background Commitment to delivering a highly valuable product Strong Business Process and Technical knowledge Flexible model in order to provide the right people at the right time Real Experience. Real Advantage. 55

56 [ FSDP SAP Methodology - Return on Investment $8,000, $7,000, $6,000, $5,000, $4,000, $3,000, $2,000, $1,000, $0.00 Previous Approach Unicode & ECC Upgrade FSIP SAP China Integration FSIP Poland Integration Totals New Approach (actuals) New Approach (actuals) Previous Approach Real Experience. Real Advantage. 56

57 [ Points of Reference SDN Internationalization SMP Localization BC Sets - Real Experience. Real Advantage. 57

58 [ For More Information Geoff Sanning SAP Delivery Manager Mobile: (317) Desk: (317) John T. Gardner II, PMP Engagement Manager Dickinson + Associates An SAP Partner Main Office Fax Mobile Real Experience. Real Advantage. 58

59 [ Thank you for participating. ] Please remember to complete and return your evaluation form following this session. For ongoing education in this area of focus, visit SESSION CODE: 1502 Going Global A Blueprint for Rapid Deployments to China and Poland Real Experience. Real Advantage.

60 [ Learning Points List 1-3 key points that attendees will take away from your session Real Experience. Real Advantage. 60

61 [ Return on Investment If applicable, highlight any aspect of your presentation that can contribute to a significant ROI. Omit slide from presentation if necessary. Real Experience. Real Advantage. 61

62 [ Best Practices List 1 or more practices that can be obtained specific to your topic area. Real Experience. Real Advantage. 62

63 [ Key Learnings Highlight/summarize 3-5 key learning points from presentation Real Experience. Real Advantage. 63

64 [ ] Thank you for participating. Please remember to complete and return your evaluation form following this session. For ongoing education on this area of focus, visit the Year-Round Community page at [ SESSION CODE: INSERT SESSION CODE Real Experience. Real Advantage. 64