Professional experience

Transcription

1 PERSONAL DATA NAME & SURNAME Rossella Cervello DATE OF BIRTH on 2nd October 1984 TELEPHONE (0039 ) (0086) CURRENTLY LIVING MILAN, via Cenisio 12 SKYPE NATIONALITY LANGUAGES rossellacervello@gmail.com rossella.cervello Italian, Chinese Italian, Chinese, English Professional experience up to now Boutique Miu Miu, Prada Group, Sales Assistant for Chinese Customers Milano Support the achievement of the store sales target Maximize the business potential of the store and sales by department (category) in line with company strategy Efficient use of the CRM and Client Book Contribute to build effective relationship with new and existing customers Contribute to deliver excellence in customer service Be aware of personal and department and store targets and achieve them. Understand and put into practice the training given to maximise sales by greeting clients, introducing additional and alternative sales. Establish and promote customer loyalty using company tools to capture client data to a set target. Create and maintain an environment in the store conducive to generating sales by maintaining high energy levels. Provide the highest level of customer service at all times, including prompt response to telephone queries and relevant after sales care. Maintain visual merchandising and display at all times. To be fully conversant with the product range, product care and stock availability. Assist with regular events including promotions, stock taking etc. Assist in stock cyclic counts and stock room maintenance when required. Ensure all stock is handled with care and respect. To ensure all stock is priced, bar-coded and security tagged to Company standard. To ensure that shop-floor storage is maintained to Company Standard Boutique Marella, Max Mara Group, Milano Sales Assistant for Chinese Customers Serving and advising customers Greeting customers who enter the shop Taking payment Helping customers to find the goods they want

2 Advising on stock amounts Giving information on products and prices Promoting special offers or store cards Handling complaints or passing them on to a manager. Utilising specialist product knowledge; Monitoring and updating sales display areas. Working within established guidelines, particularly with brands Golden Venture Far East, branch of GV Apparel Trading Company, Milano, Shanghai Chief Executive Officer (Buyer, Product Manager) Prepare and translate sketches for every style completed of all necessary measurements and details. Follow up with Chinese suppliers and QC the status of approval samples, collection samples and productions. Inform the company s directors, manager and customers, by mails or by phone calls, about the status of approval samples, collection samples and productions checked with w eekly reports. Accompany and assist at manufacturer plants, whether necessary or requested, customer s quality controller; Search new suppliers in accordance with the needs of the company Proofread shipping documents Negotiate best buying conditions Manage a large budget for all seasons Ensure the quality standards as well as on-time delivery Ensure the targets and margins are achieved Manage and motivate a large team Gattimoda, textile company 0-16, Francavilla Fontana, Shanghai Buyer Handle relationship with Chinese suppliers Quality control of end products and materials in Chinese factories Research potential new suppliers Translation of technical files for clothing items Proofread shipping documents Negotiate best buying conditions Collaborate with stylists to aid in the creation of the collection Supervise the building of appropriate collections according to the target consumer group Manage a large budget for all seasons Ensure the quality standards as well as on-time delivery Ensure the targets and margins are achieved Manage and motivate a large team Free Lance, Milan, Rome, Venice Interpreter and Translator Free Lance Consecutive Interpreting Chuchotage Interpreting Conference Interpreting Trade Fair Interpreting

3 Law firm, Carone & Partners Milan China Desk Assistant Translate legal texts Follow Italian clients interested in Merger and Acquisition in China Internship at the Italian Chamber of Commerce Beijing Stageur Update Members database Update website Translate the on-line texts Research of import fees to China, information services Research suppliers and distributors, Chamber of Commerce sponsorship Arrange the participation to the International Fairs in China Edit special articles, published on the Economic Notes of the Chamber of Commerce Euro Master Studio Dublin Group Leader University of Ca Foscari Treviso Tutor Of The Degree Course in Translation and Interpretation Educational Achievements Polimoda, Florence Specialization in Fashion Product: Quality Control The University of Milan Milan BA in Languages, Communication and Juridical Institutions for SMEs Thesis: Mandarin love for the Bel Paese, analysis of incoming Chinese tourism in Italy Final grade: 110 cum laude School Business Ateneo Impresa Rome Master Public Relations for Asia Main Subjects: Companies structure; marketing; PR and Communication, tools for integrated communication; introduction to relations with Eastern Asia Final grade: A Ca Foscari University of Venice Venice BA in Translation & Interpretation (English-Chinese) Thesis: From the earth to the table. Organic Italian and Chinese products

4 Final grade: High School Scipione Staffa Trinitapoli Socio -Psycho Pedagogic High-School Final grade: 100 Computer Proficiency Operating Systems: Windows 2000/XP/NT Languages: HTML Software: Edited reports and long documents using Microsoft Office Graphics Tools: Illustrator, InDesign, Powerpoint, Autocad (basic use) Frontpage, Access Foreign Languages Italian: mother tongue English: excellent working knowledge. 12 level Trinity College Chinese: excellent working knowledge months of Chinese Language Course in the Beijing Normal University; 2. 3 placement at national competition on Chinese language sponsored by the Chinese Embassy in Italy and Italian representative at the world competition held in July 2008 in China. 3. Italian team competitor participated at the related TV Show, broadcast by Hunan TV Network. Extracurricular activities Travelling. Chinese Speaking Tourist Guide with valid guide license Editor for the update of the Lonely Planet Guide, China Edition 2008 Reading, Writing Participating Fashion Exhibitions and Events Watching movies Observing and Analyzing Shops and Fashion Trends Interested in International Exposure Events Sport: Running Si autorizza l'utilizzo dei dati contenuti nel presente documento ai sensi della Legge 196/03.

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