DIGITAL RIVER UNIVERSITY

Transcription

1 DIGITAL RIVER UNIVERSITY Course Guide 2015 Digital River, Inc.

2 CONTENTS INTRODUCTION... 3 COURSE DESCRIPTIONS Level Courses: Global Commerce Overview... 4 Digital River Commerce-as-a-Service Solutions... 4 Global Commerce Platform Overview... 4 Global Commerce Command Console Level Courses: Global Commerce Features... 4 Product Information Management (PIM) Modules... 4 Product Part Product Part Catalogs and Categories... 5 Pricing and Plans... 5 Web Content Management System (WCMS) Modules... 5 WCMS Course Introduction... 5 WCMS Overview... 5 WCMS Store Builder... 6 WCMS Tokens and Widgets Level Courses: Global Commerce... 6 Specialized Training... 6 Holiday Readiness Modules... 6 Managed Inventory... 6 Page 2 of 6

3 INTRODUCTION Digital River University is Digital River s on-demand, easy-to-use training program for clients and partners. Trainees experience a combination of written and video-based interactive learning focused on how to use our platforms and what features are available to leverage. The courses range from introductory information to detailed technical implementation. This guide s purpose is to inform clients and partners of the specific training courses available through DRU on the Global Commerce Command Console. Page 3 of 6

4 COURSE DESCRIPTIONS 100 LEVEL COURSES: GLOBAL COMMERCE OVERVIEW 110: DIGITAL RIVER COMMERCE-AS-A-SERVICE SOLUTIONS Overview: Receive a high level overview of the end-to-end services and technologies offered by Digital River. View examples of a customer s shopping experience and see demonstrations of the administrative features available to you by clicking through interactive screens. Topics: Commerce overview, shopping online, managing commerce 120: GLOBAL COMMERCE PLATFORM OVERVIEW Overview: Learn about the structure of the Global Commerce platform and the various layers and integrations of the Global Commerce architecture. This course will walk you through all of the core components of the platform so that you can successfully create and manage a best-in-breed storefront for your shoppers. Topics: Global Commerce architecture, structure of core data components 130: GLOBAL COMMERCE COMMAND CONSOLE Overview: Review the back end capabilities of Global Commerce and learn how to use its features to create a successful ecommerce experience. Learn how to tailor the Command Console home page according to your preferences and see the ways in which Digital River communicates updates and important messages. Topics: Command console homepage arrangement, communication section, site / store management tools Prerequisites: Must have login credentials for the Global Commerce Command Console 200 LEVEL COURSES: GLOBAL COMMERCE FEATURES 210: PRODUCT INFORMATION MANAGEMENT (PIM) MODULES Overview: Gain complete control over products, catalogs, content and pricing to provide a flexible, easy-to-use experience on your site. This set of courses provides step-by-step instruction on how to use the Global Commerce Product Information Management system to create, organize and manage your store s products and price lists. Topics: Product setup and management Prerequisites: Must be assigned certain roles Page 4 of 6

5 PRODUCT PART 1 Overview: Receive an overview of Product Setup in the Global Commerce Command Console. Learn how to create, manage, deploy, import and export products. Topics: Product setup and management, product creation and deployment, importing and exporting Prerequisites: Must be assigned the role of Catalog Manager PRODUCT PART 2 Overview: Review the Resources and Digital Rights section of the Global Commerce Command Console. Learn how to import and export resources and digital rights, and import blacklisted serial numbers. Topics: Resources, digital rights, serial numbers Prerequisites: Must be assigned the role of Product Manager CATALOGS AND CATEGORIES Overview: Gain insight into Catalogs and Categories in the Global Commerce Command Console. In this course, you will learn how to manage catalogs; create, manage, import and export categories; and define tags. Topics: Catalogs, categories, tags Prerequisites: Must be assigned the role of Catalog Manager PRICING AND PLANS Overview: Learn about the price list and volume license plan features in the Global Commerce Command Console. Gain skills such as defining, creating, managing, importing and exporting price lists and volume license plans. Topics: Price lists, volume license plans Prerequisites: Must be assigned the role of Pricing Manager 220: WEB CONTENT MANAGEMENT SYSTEM (WCMS) MODULES Overview: Gain insight into the role Digital River s Web Content Management System plays in the development and management of your stores and learn how the self-service feature works. You ll learn how to create a dynamic look and feel for your storefront with Global Commerce tools that customize pages, promotional items, themes and links. Topics: Store builder, storefront text editing, device detection and response, widgets, SEO, localization, geolocation Prerequisites: Must be assigned certain roles WCMS COURSE INTRODUCTION Overview: Cover the most important aspects of Digital River s Web Content Management System. This course touches on the importance of Global Commerce WCMS, store builder tools, tokens and widgets, storefront management and links and parameters. Topics: Global Commerce WCMS, store builder tools, tokens and widgets, storefront management, links and parameters WCMS OVERVIEW Overview: Gain an understanding of the role Global Commerce WCMS plays in the development and management of your ecommerce stores, and learn about the self-service feature, the flexibility of WCMS services and the Digital River tools that constitute the WCMS framework. Topics: Development and management of ecommerce stores, self-service feature, WCMS services and framework Page 5 of 6

6 WCMS STORE BUILDER Overview: Learn what the Store Builder tools of the Global Commerce Command Console can help you accomplish, including configuring devices and creating and managing themes, styles, content layouts, custom pages and compare pages. Topics: Themes, styles, content layouts, custom pages, compare pages, configuring devices Prerequisites: Must be assigned the role of Content Manager, Page Designer or Compare Page Manager WCMS TOKENS AND WIDGETS Overview: Receive an overview of Digital River s tokens and widgets features. Learn how to describe tokens and widgets and their uses. Topics: Tokens, widgets 300 LEVEL COURSES: GLOBAL COMMERCE SPECIALIZED TRAINING 320: HOLIDAY READINESS MODULES Overview: Tap into new holiday revenue. This set of courses provides overviews and step-by-step instruction on Global Commerce features that were desiged to allow you to optimize your stores for the holidays. These capabilities will enable you to create unique customer experiences by specifying the products and pricing you want to make available at certain times for defined sets of shoppers. Topics: Product setup, theme, landing page creation Prerequisites: Must be assigned certain roles MANAGED INVENTORY Overview: Gain understanding of the concept of self-managed inventory and how Digital River s inventory management solution caters to your needs. Learn how to manage inventory for single and multiple products. Topics: Self-managed inventory Prerequisites: Must be assigned the role of Catalog and Inventory Manager Page 6 of 6