IBM Cloud for SAP Applications Services

Transcription

1 IBM Cloud for SAP Applications Services Unmanaged IaaS and Managed PaaS Enrico Erba (Sales, IBM Cloud) Laura Meroni (Technical Pre-sales Architect, IBM Cloud)

2 Agenda Overview IBM Cloud for SAP Applications Services Clients success stories Page 2

3 To drive digital strategies, it s necessary to look beyond IaaS to partner with Cognitive industry & domain solutions Industry-specific Domain-specific Ecosystem Health Financial Services Internet of Things Analytics Commerce Security Developers & Partners Cognitive Platform Over 500 partners build Watson powered apps on Bluemix today. Cloud Content Compute Conversation Data (Public, Private, Partner) Page 3

4 Main triggers to look into Cloud SAP HANA is the biggest one SAP Business Infra Delivery Agility / rationalization Cost Reduction Mergers / Acquisitions / Divestitures New modules / components New Technologies SAP Upgrades Excessive backlog Improved Service Delivery Staffing or skill shortfall Re-Platform, Re-Host Infrastructure Refresh Datacenter Consolidation Page 4

5 IBM Cloud Services global presence can make it easier to meet corporate and data residency CMS POD s Bluemix POD s Data Center Status Dallas, TX Coming in Q3 Washington,DC Coming in Q3 Toronto, CA Available Montreal, CA Available Frankfurt, GR Available London,UK Available Singapore Available Hong Kong Available Chennai, India Available Paris, FR Available IC4SAP on Bluemix DC s + POP Network point of presence (POP) Cloud Managed Services (CMS) data centers Other Bluemix DC s + POP >52 data centers worldwide in 19 countries and 6 continents globally. New cloud investments will meet clients needs for choice, compliance and data residency. IBM Cloud Services has its own network backbone that connects its data centers. Page 5

6 Options for managing SAP Infrastructure landscape Managed cloud infrastructure and DB/BASIS services Operating System Install, Patching and Upgrade DB management HANA & traditional DB BASIS management HA and DR Services (Optional) Unmanaged cloud DB/BASIS services Customer is responsible for Installation of Operating System, DB and BASIS Customer needs to make their own arrangements for HA and DR Page 6

7 IBM Cloud for SAP Applications provides the right level of services based on your needs IaaS Managed OS Managed SAP (Basis) Business Application Development (ABAP JAVA) Middleware (SAP Basis) Database Customer or business partner manages Customer or business partner manages Optional DB Services Customer or business partner manages Operating system Virtualization Servers Storage SAP/VMWare certification June 2017 Bluemix Infrastructure IBM Cloud for SAP Applications IBM Cloud for SAP Applications Network Page 7 Unmanaged Bluemix IaaS Managed Services IBM Cloud for SAP Applications (PaaS)

8 Unmanaged - Bluemix IaaS SAP on Bluemix Infrastructure Highlights Pre-Configured Bare Metal Servers Certified to run SAP NetWeaver & SAP HANA Available for SAP Business Suite, S/4 HANA & BW on HANA Hypervisor under certification for SAP on Bare Metal Servers (SAP/VMWare certification June 2017) SAP and DB licenses are BYOL HANA Multi Database Container Architecture (MDC) supported Page 8

9 Unmanaged - Bluemix IaaS IBM Cloud provides 6 SAP certified and pre-configured Bare Metal servers SAP NetWeaver For SAP App Servers or Non-HANA DB s Small Single Intel Xeon E v3-4 Cores, 3.5 GH, 32 GB RAM, 2x 960 GB SSD (RAID 1) Medium Dual Intel Xeon 2690 v3-24 Cores, 2.6 GHz, 128 GB RAM, 2x 600 GB SAS (RAID 1) Large Dual Intel Xeon 2690 v3 24 Cores, 2.6 GHz, 256 GB RAM, 4x 600 GB SAS (RAID10) Bare Metal Servers SAP HANA For SAP HANA DB s Small Quad Intel Xeon E v2-60 Cores, 2.80 GHz, 512GB RAM, 8x 800 GB SSD (+1 Hot Spare) Medium Quad Intel Xeon E v2 60 Cores, 2.80 GHz, 1TB RAM, 16x 800 GB SSD (+1 Hot Spare) Large Quad Intel Xeon E v2 60 Cores, 2.80 GHz, 2TB RAM, 10x 800 GB SSD (+1 Hot Spare) + 10x 1.2 TB SSD (+1 Hot Spare) Page 9

10 Unmanaged - Bluemix IaaS 1 Server Configuration >1 Server Configuration SAP on DB2 SAP Business Suite ERP running with DB2 SAP Application Server DB2 NetWeaver Server SAP Application Server DB2 NetWeaver Server NetWeaver Server Add l SAP App Servers S/4 HANA S/4 HANA Simple finance - SAP Application Server NetWeaver Server Add l SAP App Servers HANA HANA Server Page 10

11 Unmanaged - Bluemix IaaS Ordering and accessing through Bluemix Portal Customer Portal Managing and installing SAP - VPN into management network (recommended) - SSH into server using provided credentials - Install software - Customer Portal - Device > Device Details - Password tab Passwords for root access Page 11

12 Unmanaged - Bluemix IaaS When to use Bluemix Infrastructure (Use cases) For Customers or BP s that want to manage the full stack (OS, DB, SAP) Quick SAP POC s (unmanaged) Develop Testing Production (managed services add-on suggested).for every thing else IC4SAP is recommended and now we will go deep on this... Page 12

13 IBM Cloud for SAP Applications provides the right level of services based on your needs IaaS Managed OS Managed SAP (Basis) Business Application Development (ABAP JAVA) Middleware (SAP Basis) Database Customer or business partner manages Customer or business partner manages Optional DB Services Customer or business partner manages Operating system Virtualization Servers Storage SAP/VMWare certification June 2017 Bluemix Infrastructure IBM Cloud for SAP Applications IBM Cloud for SAP Applications Network Page 13 Unmanaged Bluemix IaaS Managed Services IBM Cloud for SAP Applications (PaaS)

14 Managed Services IBM Cloud for SAP Applications (C4SAP) IBM Cloud Supports most SAP applications for the latest and old releases* SAP ERP SAP HCM Examples of SAP Applications managed on IBM Cloud SAP Enterprise Portal SAP R/3, S/4, S/4 HANA SAP CRM SAP Solution Manager Capacity of IC4SAP today Max DB size: HANA 6TB per node today, can scale out to 48 nodes offering 288TB Max DB size (not HANA): 18TB, extensible to 30TB Availability at the application level: 99.5% standard, 99.9% optional Capacity: up to 200,000 SAPS per SAP System Response time (SAP dialog step): <1sec SAP Business Objects Supply Chain Performance Management SAP NetWeaver Process Integration SAP Business Objects Strategy Management SAP Enterprise Central Component SAP Supplier Lifecycle Management SAP NetWeaver Business Warehouse SAP Business Planning and Consolidation *Old releases must be supported by SAP SAP Supply Chain Management: Advanced Planning and Optimization and SAP livecache SAP Transportation Management SAP NetWeaver Master Data Management SAP Product Lifecycle Management SAP Supplier Relationship Management SAP Environment, Health, and Safety Management SAP Hybris Marketing Page 14 Operating System Database IBM DB2 AIX Oracle RedHat Sybase Operating systems Microsoft Windows How long does it take to get a SAP system on Cloud up and running Standard configuration, no special requirements: 2-4 weeks Non standard configuration: up to 6 weeks SQL Server SAP HANA 14

15 IBM Cloud for SAP Applications - Enterprise SLA s for each SAP Service Level (Base, Standard and Full) Managed OS Managed SAP Base (Backup, Installation) Managed SAP Standard (Backup, Installation & Monitoring) Managed SAP Full (Extended Services, Backup, Installation & Monitoring) SAP response time : under 1 second (ECC)* u Other Disaster recovery (SLO) RTO=4h, RPO=15min* - - Disaster recovery (SLO) RTO=12h, RPO=30min percent High Availability Optional* - - Availability 99.7 percent Enhanced Optional percent SAP Level - - u u 99.5 percent OS Level u u - - Severity 1 First response within 15 minutes u u u u Service delivery Severity 2 100% of responses within 3 hours u u u u Severity 3 100% of responses within 2 business days u u u u Service delivery resolution time within 5 hours (Sev1) u u u u u Included Optional Services - Not Provided * CMS DC s only. For more information please see IC4SAP Service Description document Page 15

16 IBM Cloud for SAP Applications - Service Management Level details Applications DB OS IaaS Managed Services & SLA s Bluemix IaaS Managed OS Managed SAP Base Standard Full Extended Basis Services** u Monitoring u u Backup - - u u u Installation - - u u u Administration u u Backup - - u u u Installation - - u u u Administration - u u u u Backup - u u u u Installation - u u u u Hypervisor - u u u u Server u u u u u Storage u u u u u Network u u u u u Optional Services u Included - Not Provided 2016 IBM Corporation Page 16 ** Extended Basis Services includes performance tuning, SAP support package installation, DB Refresh an other tasks.

17 IBM Cloud for SAP Applications - Systems Scalability SAP HANA Sizes 6 TB 4 TB 2 TB 1 TB 512 GB 256 GB 128 GB Servers Sizes 64 vcpu 32 vcpu 16 vcpu 12 vcpu 8 vcpu 4 vcpu 2 vcpu CMS PoDs Bluemix PoDs Scale up to 6TB and scale out up to 48 nodes Intel vcpu: 2, 4, 6, 8, 12, 16 (1 VCPU = 1600 SAPS) RAM: 4GB-64GB Disk: 100GB-5TB Intel vcpu: 2-32 (1 VPU = 750 SAPS Intel) Power vcpu: 1-64 on AIX (1 VPU = 1100 SAPS Power) RAM: 4GB-128GB Intel 256GB AIX Disk: 100GB-18TB Page 17

18 IBM Cloud for SAP Applications Server Architecture Bluemix PoDs: SAP can run on Bare Metal Block or virtualized in the VMWare Block based on workload type Bare Metal Block For HANA usage only HANA 128GB 2TB VMWare Block Traditional DB (DB2, Oracle, etc) SAP Application Servers Virtual HANA 128GB - 512GB size CMS PoDs: AS and traditional DB SAP Systems run on VM and HANA is used as a DB that runs in an appliance. HANA can run directly on Systems x3850 Appliances or as Virtual HANA by using VMWare hypervisor. Dedicated HANA Run on System x3850 HANA appliances HANA sizes go from 128GB 6TB Virtual HANA Run on System x3850 HANA appliances with VMware HANA sizes go from 128GB 1TB VMware & PowerVM Block Traditional DB (DB2, Oracle, etc) SAP Application Servers HANA 128GB-2TB Bluemix Page 18

19 IBM Cloud for SAP Applications Backup Policies & Disaster Recovery Default Backup Policy Optional Backup Policy Disaster Recovery Full capabilities at recovery site Replication options: Log shipping (AIX, Windows or Linux) or Global Mirror (AIX) Asynchronous replication for HANA DB IBM makes disaster declaration Includes both failover and failback Single annual test included RTO=4h & RPO=15min or RTO=12h & RPO=30min Network connection to/from customer network to failover site is customer responsibility Page 19

20 IBM Cloud for SAP Applications Service Interaction Cloud Service Portal Customer key user Cloud Service Delivery Service portal Service catalog Service request management Service automation management Service provisioning Project Manager Delivery Project Executive Global management and oversight Delivery review and commit Customer escalation and satisfaction Global SAP delivery organization Build support Steady-state support Implementation support Technical SAP architect support Image management support Standard process development, testing and deployment Page 20

21 IBM Cloud for SAP Applications - IBM Best of Breed Security Features Our Cloud Service includes these security features: ISO27001 SSAE16 PCI DSS and ISO27018 Hardened operating system (OS) images Automated patch management for OS and planned patch for SAP Fully managed network IDS/IPS and DDoS protection through IBM Security Team Firewalls for controlling server-to-server communication Automated validation of ISeC security controls Automated processes for Service Activation and Deactivation (SA&D) and patch management Standard identity federation methods to support existing enterprise directory User ID management policies Hardened OS IDS/IPS DDoS ISeC Controls Managed Security Antivirus Patching Firewalls Page 21

22 Service Governance and IBM Bluemix IaaS certifications Data Security Service Level IBM Security Policies are aligned with «best practices» NIST SP SOC2 annual certification certifies IBM SoftLayer Operations alignment to that Program. SOC2 Report can be provided on specific Customer request Cloud topics Who s Provider Responsibility IBM Bluemix IaaS is certified ISO 27001, 27015, 27018, and SOCII. It s compatible with most important standard Cloud certifications: 22 Page 22

23 IBM Cloud for SAP applications can help moving your SAP to Cloud We have about 160 clients in Europe that run SAP on our SAP on Cloud Services 30 clients are using SAP HANA in our Cloud service with more then 100 appliances installed in the cloud datacenters (Predictive Maintenance, Smart Material Planning, IoT for Uptime) Page 23

24 A Private University in Milan embraces SAP on Cloud strategy Client A private university in Italy (Milan) that provides undergraduate, graduate and post-graduate education, in addition to a range of double degree programs, in the fields of economics, management, finance, law and public administrations. The university is considered to be among the top 10 best business schools in Europe according to the 2013 Financial Time's European Business School Rankings. Need On June 2015 the customer signed a CS4SAP contract to deploy and migrate its SAP ERP and CRM systems on IBM Cloud. IBM won against competition due to the best Cloud Managed solutionfor SAP and for a final marketable price that met customer expectations. On June 2016 customer decided to extent SAP Cloud service to upgrade CRM environment from CRM 2006 to CRM7 and asked us, due to the success of the previous project, to be in charge also for the migration. Size Solution The SAP on Cloud solution is based on CMS4SAP service and regards a 7x24 Full Managed Service (PaaS) up to SAP Basis Managed Services for ECC and CRM customer SAP Landscapes with standard SLA (99,5%). IBM provided local support for customer on boarding (landscapes and VPN/MPLS network activation) and SAP environments migration on IBM Cloud primary data centre in Germany (Ehningen). The final solution provides also Disaster Recovery on IBM Cloud secondary site in France (Montpellier). Furthermore, the customer signed a new project to upgrade CRM SAP environment based on SAP Sandbox environment in Cloud. Traditional Cloud Project Phases Dev Stress Steady with user upgrade The Benefits Running SAP applications on cloud can transform customer business by enabling faster time to value with: More rapid provisioning of production and non production SAP environments Full Managed Services up to SAP Basis (SAP DB backup included) IT Resourced when needed (Sandbox) Pay per Use Business-centric servicelevel agreements up to 99,9%. Page 24

25 Italian School of Management accelerates S/4 HANA adoption with Cloud Client The School of Management of the largest technical university in Italy, with about 42,000 students that offers undergraduate, graduate and higher education courses in engineering, architecture and design. Founded in 1863, it is the oldest university in Milan with two main campuses in Milan city, where the majority of the research and teaching activity are located. The university was ranked the best for Engineering and among the top big universities in Italy in the CENSIS Italian University rankings for According to the QS World University Rankings, it is the 24th best technical university in the world, ranking 7th for Design, 24th for Engineering and Technology, 14th for Civil and Structural Engineering and 14th for Architecture. Need In June 2016 the customer released a formal request to evaluate a new Information System which replaces the existing ERP based on different vertical application with the objective to adopt a market leader solution, improve automation, flexibility and reduce management costs. Project scope is support processes related to administration, finance and control.. Solution IBM proposes a SAP solution based on an implementation project to configure Enterprise Management functionalities adopting S/4 HANA platform based on IBM C4SAP service. SAP Applications (Enterprise Management, Finance, BI, ): S/4 HANA, Enterprise Management - S4/ HANA 1610 SAP Business Objects BI, Professional edition (CS) (User) SAP Solution Manager (Cloud shared) The SAP on Cloud solution is based on C4SAP service and regards a 7x24 Full Managed Service (PaaS) up to SAP Basis Managed Services for S/4 HANA and BO Landscapes with standard SLA (99,5%). IBM provided local support for customer on boarding (landscapes and VPN/MPLS network activation) in primary Cloud data center in Germany (Ehningen). The Benefits The Cloud solution allowed to start up of the project in time and provided the necessary service level and flexibility to enable a fast future growth. The client will also evaluate IBM Cloud as a base for all their new projects to extend the overall SAP infrastructure. S/4 HANA infrastructure, skills and best practices Full Managed Services up to SAP Basis (SAP HANA DB backup included) Business-centric servicelevel agreements up to 99,9%. Page 25

26 Thank you Page 26