Job Description. Section: Organisational Development Last Updated: 20 November 2018

Transcription

1 Job Description Job Title: Trainee - Credit Services Reporting Staff Responsibility: Nil Grade: 1 Reports To: Senior Learning and Development Specialist Location: Homebush Office Department: Employee Relations Section: Organisational Development Last Updated: 20 November 2018 Summary The Credit Services Reporting Trainee will gain knowledge and experience over a month period within the Assurance and Development and Credit Operations teams. The trainee will also undertake a nationally accredited qualification from a recognised Registered Training Organisation (RTO). Essential Duties and Responsibilities Essential duties and responsibilities will include the following. Others may also be assigned. Assists in completion of monthly credit reports including but not limited to Board reports, APRA reports, ABS reports etc. Assists in reconciliation of core general ledgers Undertakes all necessary training and performs associated duties as directed by the Supervisor Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties Provides efficient, professional and friendly member service at all times and according to TMBL standards Complies with relevant codes, legislation, policies and procedures Participates in Performance Management interviews to ensure standards are maintained Assists with the assessment of credit cards, personal and home loans Assists with the funding of credit cards, personal and home loans Organisational Values To perform the job successfully, an individual should endeavour to demonstrate the following set of core values in every aspect of their day-to-day working life at TMB. Advocacy Acts in a professional manner; demonstrates behaviour that positively influences and engages both the TMB membership and staff; contributes positively to teamwork; encourages others to speak about TMB being a great place to work. Passion Demonstrates to members that we care about their financial well-being; converts complaints into compliments wherever possible; lives out the Customer Owned Banking Code of Practice by observing the 10 key promises; treats

2 colleagues with dignity and respect at all times; performs duties and promotes an atmosphere in which ethical behaviour is prioritised and practiced at all times. Sustainability Supports the organisation s CSR programs and demonstrates an understanding and commitment to sustainability objectives; actively participates in CSR initiatives where possible, e.g. environmental initiatives, workplace initiatives, community initiatives etc; questions processes in order to achieve efficiencies and process improvements. Risk and Regulatory Obligations Complies with all policies, procedures and industry standards including but not limited to EEO, FSR, WH&S, COBCOP, NCC, Privacy, Discrimination & Harassment and Workplace Bullying. Complies with the authorities and restrictions of the role as determined in the essential duties and responsibilities Where applicable, monitors all direct reports ensuring they comply with all legal and regulatory requirements Contributes to the risk identification process by communicating to management any emerging risks in their area Reports compliance failures or breaches of policies, procedures or law to the relevant Manager/Executive or Chief Internal Auditor in a timely manner Qualifications and/or Experience Required The requirements listed below are representative of the qualifications and experience required. It is an expectation that Trainee s satisfactorily complete a nationally accredited qualification from a recognised Registered Training Organisation (RTO) with the Bank. Guidance and support will be offered by TMBL staff at every opportunity to assist Trainee to succeed Minimum HSC Potential to complete Financial Services Reform Tier 2 Accreditation (offered through the Australian College of Commerce and Management) should Trainee's role change to include providing information to members Specific Skills and/or Attributes Required The requirements listed below are representative of the knowledge, abilities and skills required. An aptitude for maths Good communication skills Problem solving Have an enquiring mind Ability to analyse and evaluate information Work within a team environment Prioritise workloads Authorities The following authorities are associated with this position. There are no authorities associated with this role

3 Job Description Job Title: Trainee - IT Operations Staff Responsibility: Nil Grade: 1 Reports To: Senior Learning and Development Specialist Location: Homebush Office Department: Employee Relations Section: Organisational Development Last Updated: 20 November 2018 Summary The IT Operations Trainee will gain knowledge and experience over a month period in various areas of IT Technical support and process management. The trainee will also undertake a nationally accredited qualification from a recognised Registered Training Organisation (RTO). Essential Duties and Responsibilities Essential duties and responsibilities will include the following. Others may also be assigned. HELP DESK Responds to enquiries and requests made by staff through a variety of channels including phone, , in person or via dedicated software tools in a positive, professional manner to a high standard of service Accurately records all incidents and requests handled within the TMBL Service Desk tool (currently Microsoft Service Manager) by either updating tickets loaded by staff, or opening new tickets on their behalf Resolves or escalates incidents and requests in a timely manner and to completion Participates in the tracking of asset movements and accurate record keeping Provides first level application support for the core business platform and related systems DESKTOP SUPPORT Configures, troubleshoots and installs both hardware and software according to business requirements and requests Consults effectively with other staff to collect information on reported issues for the purpose of diagnosing cause & corrective actions Assists with the testing of software and hardware Undertakes all necessary training and performs associated duties as directed by the Supervisor Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties Provides efficient, professional and friendly service at all times and according to TMBL standards Complies with relevant codes, legislation, policies and procedures Uses a variety of computer applications

4 Organisational Values To perform the job successfully, an individual should endeavour to demonstrate the following set of core values in every aspect of their day-to-day working life at TMB. Advocacy Acts in a professional manner; demonstrates behaviour that positively influences and engages both the TMB membership and staff; contributes positively to teamwork; encourages others to speak about TMB being a great place to work. Passion Demonstrates to members that we care about their financial well-being; converts complaints into compliments wherever possible; lives out the Customer Owned Banking Code of Practice by observing the 10 key promises; treats colleagues with dignity and respect at all times; performs duties and promotes an atmosphere in which ethical behaviour is prioritised and practiced at all times. Sustainability Supports the organisation s CSR programs and demonstrates an understanding and commitment to sustainability objectives; actively participates in CSR initiatives where possible, e.g. environmental initiatives, workplace initiatives, community initiatives etc; questions processes in order to achieve efficiencies and process improvements. Risk and Regulatory Obligations Complies with all policies, procedures and industry standards including but not limited to EEO, FSR, WH&S, COBCOP, NCC, Privacy, Discrimination & Harassment and Workplace Bullying. Complies with the authorities and restrictions of the role as determined in the essential duties and responsibilities Where applicable, monitors all direct reports ensuring they comply with all legal and regulatory requirements Contributes to the risk identification process by communicating to management any emerging risks in their area Reports compliance failures or breaches of policies, procedures or law to the relevant Manager/Executive or Chief Internal Auditor in a timely manner Qualifications and/or Experience Required The requirements listed below are representative of the qualifications and experience required. It is an expectation that Trainee s satisfactorily complete a nationally accredited qualification from a recognised RTO with the Bank. Guidance and support will be offered by TMBL staff at every opportunity to assist Trainee s to succeed Minimum HSC Experience in retail/customer service desirable Specific Skills and/or Attributes Required The requirements listed below are representative of the knowledge, abilities and skills required. Ability to communicate with stakeholders at all levels Work within a team environment Ability to make decisions Prioritise workloads Problem Solving

5 Working autonomously Authorities The following authorities are associated with this position. There are no authorities associated with this role.

6 Job Description Job Title: Trainee - Organisational Development Staff Responsibility: Nil Grade: 1 Reports To: Senior Learning and Development Specialist Location: Homebush Office Department: Employee Relations Section: Organisational Development Last Updated: 20 November 2018 Summary The Organisational Development Trainee will gain knowledge and experience over a month period within the Organisational Development team. The trainee will also undertake a nationally accredited qualification from a recognised Registered Training Organisation (RTO). Essential Duties and Responsibilities Essential duties and responsibilities will include the following. Others may also be assigned. Arranges pre and post training course set up Prints and compiles training material Books training rooms Sends training participant invites Books external training courses Keeps training records up to date Books travel for interstate staff attending training Organises catering requirements Basic administration of learning management system Manages the Learning and Development inbox Organisational Values To perform the job successfully, an individual should endeavour to demonstrate the following set of core values in every aspect of their day-to-day working life at TMB. Advocacy Acts in a professional manner; demonstrates behaviour that positively influences and engages both the TMB membership and staff; contributes positively to teamwork; encourages others to speak about TMB being a great place to work. Passion Demonstrates to members that we care about their financial well-being; converts complaints into compliments wherever possible; lives out the Customer Owned Banking Code of Practice by observing the 10 key promises; treats

7 colleagues with dignity and respect at all times; performs duties and promotes an atmosphere in which ethical behaviour is prioritised and practiced at all times. Sustainability Supports the organisation s CSR programs and demonstrates an understanding and commitment to sustainability objectives; actively participates in CSR initiatives where possible, e.g. environmental initiatives, workplace initiatives, community initiatives etc; questions processes in order to achieve efficiencies and process improvements. Risk and Regulatory Obligations Complies with all policies, procedures and industry standards including but not limited to EEO, FSR, WH&S, COBCOP, NCC, Privacy, Discrimination & Harassment and Workplace Bullying. Complies with the authorities and restrictions of the role as determined in the essential duties and responsibilities Where applicable, monitors all direct reports ensuring they comply with all legal and regulatory requirements Contributes to the risk identification process by communicating to management any emerging risks in their area Reports compliance failures or breaches of policies, procedures or law to the relevant Manager/Executive or Chief Internal Auditor in a timely manner Qualifications and/or Experience Required The requirements listed below are representative of the qualifications and experience required. It is an expectation that Trainee s satisfactorily complete The trainee will also undertake a nationally accredited qualification from a recognised Registered Training Organisation (RTO). with the Bank. Guidance and support will be offered by TMBL staff at every opportunity to assist Trainee s to succeed Minimum HSC Specific Skills and/or Attributes Required The requirements listed below are representative of the knowledge, abilities and skills required. Excellent communication skills Problem solving Ability to adapt and work collaboratively within a team environment Able to prioritise workloads Good organisational skills Accuracy in typing Have an eye for detail Task focussed Authorities The following authorities are associated with this position. There are no authorities associated with this role

8 Job Description Job Title: Trainee - Organisational Process Excellence Staff Responsibility: Nil Grade: 1 Reports To: Senior Learning and Development Specialist Location: Homebush Office Department: Employee Relations Section: Organisational Development Last Updated: 20 November 2018 Summary The Organisational Process Excellence (OPE) Trainee will gain knowledge and experience over a month period within the OPE team. The trainee will also undertake a nationally accredited qualification from a recognised Registered Training Organisation (RTO). Essential Duties and Responsibilities Essential duties and responsibilities will include the following. Others may also be assigned. Assists with documenting and administration of process management Administration support including. process discovery and solution workshops for the OPE team Assists with technology support for Promapp and UiPath Coordinates artefacts required for process improvement and innovation projects Assists in the organisation of Robotics Process Automation to assist the organisation in building Robotic Process Automation and Artificial Intelligence Arranges pre and post workshop set up Assists the facilitator during workshops as required Prints and compiles facilitation tools and materials Books workshop rooms Sends workshop participant invites Keeps workshop attendance records up to date Manages the Organisational Process Excellence inbox Organisational Values To perform the job successfully, an individual should endeavour to demonstrate the following set of core values in every aspect of their day-to-day working life at TMB. Advocacy Acts in a professional manner; demonstrates behaviour that positively influences and engages both the TMB membership and staff; contributes positively to teamwork; encourages others to speak about TMB being a great place

9 to work. Passion Demonstrates to members that we care about their financial well-being; converts complaints into compliments wherever possible; lives out the Customer Owned Banking Code of Practice by observing the 10 key promises; treats colleagues with dignity and respect at all times; performs duties and promotes an atmosphere in which ethical behaviour is prioritised and practiced at all times. Sustainability Supports the organisation s CSR programs and demonstrates an understanding and commitment to sustainability objectives; actively participates in CSR initiatives where possible, e.g. environmental initiatives, workplace initiatives, community initiatives etc; questions processes in order to achieve efficiencies and process improvements. Risk and Regulatory Obligations Complies with all policies, procedures and industry standards including but not limited to EEO, FSR, WH&S, COBCOP, NCC, Privacy, Discrimination & Harassment and Workplace Bullying. Complies with the authorities and restrictions of the role as determined in the essential duties and responsibilities Where applicable, monitors all direct reports ensuring they comply with all legal and regulatory requirements Contributes to the risk identification process by communicating to management any emerging risks in their area Reports compliance failures or breaches of policies, procedures or law to the relevant Manager/Executive or Chief Internal Auditor in a timely manner Qualifications and/or Experience Required The requirements listed below are representative of the qualifications and experience required. It is an expectation that Trainee satisfactorily complete a nationally accredited qualification from a recognised RTO with the Bank. Guidance and support will be offered by TMBL staff at every opportunity to assist Trainee s to succeed Minimum HSC Studies in technology or technology related subject desirable Job experience/casual work in technology based field, or an interest in programming,.net or robotics - desirable Specific Skills and/or Attributes Required The requirements listed below are representative of the knowledge, abilities and skills required. Work in an agile and team environment Communication skills Ability to communicate with stakeholders at all levels Ability to make decisions Prioritise workloads Problem Solving Working autonomously Creative thinking and thinking outside the square

10 Authorities The following authorities are associated with this position. There are no authorities associated with this role