FM Trends in the U.S. Current Outlook for an Evolving Workplace. Capital Chapter Workplace, Washington, DC David Samec & Jim Whittaker

Transcription

1 FM Trends in the U.S. Current Outlook for an Evolving Workplace Capital Chapter Workplace, Washington, DC David Samec & Jim Whittaker

2 FM Trends in U.S.

3 FM Trends in U.S. Summary of FM Trends FEA Summary APPA ( ) IFMA (2008) IFMA ( *) NRC BICE (2014) 1. High Performance Buildings Sustainability Sustaining Sustainability Sustainability* High Performance Buildings Information Technology Emerging Technologies Complex Building Technology 2. Facility Reinvestment Facility Reinvestment & TCO Aging Buildings / Asset Management Aging Building Stock Infrastructure Investments Safety, Security, and Business Continuity Emergency Preparedness Preparedness Resiliency 3. High Performance FM Organizations Quantity & Complexity of FM Data* Building Information Modeling Resource Scarcity and Affordability Broadening Diversity in the Workforce Finding Top Talent Workforce Integration/Alignment 4. Performance Measurement Workforce Issues Linking FM to Strategy Elevating the FM Profession FM Advancement Performance Measurement/Accountability Evolving Skill Set / Business Acumen Communicating Needs 5. FM Technologies Enhancing Workplace Productivity Laboratory/Classroom of the Future Changing Workplace Excess Facilities 6. Future Workplace Energy / Resource Management Leadership* Aging Buildings Future Workplace (2012) Change Management 7. Preparedness / Resiliency Globalization Regional Solutions Customer Service Infrastructure Interdependency Critical Issues BIFM FMA JFMA RICS NIBS FFC EuroFM - GlobalFM FEA JPW Compilation of FM Trends (2015)

4 Jim s Top 10 FM Trends 1. Communicating FM value 2. Managing information 3. New FM technologies 4. Evolving workplace 5. Enhancing resiliency 6. Sustaining sustainability 7. Elevating service levels 8. Developing FM standards 9. FMs & quality of life 10. FM leadership

5 FM VALUE INFORMATION TECHNOLOGIES WORKPLACE RESILIENCE SUSTAINABILTY SERVICE LEVEL STANDARDS High-Performance FM Organizations Leadership Models/CMM Shared Services Model Balanced Scorecard (BSC) KPI Framework Continuous Improvement IFM/Consolidated Contracts FM Story BIM/GIS Interoperability IE Informatics Data Analytics Business Intelligence Asset Mgmt. Systems K-B FCAs (Capital Planning) Knowledge Mgmt. Integrated CMMS/IWMS COBie Interoperable CMMS/IWMS Integration AR Renewables Sensors & Monitoring Lighting Opt. Singularity PdM/AFDD IoT Geospatial Technology Crowd Sourcing Technologies Mobile Apps 3D Laser Scanning Activity-Based Workplace Work Shifting 2.0 IPS Shrinking Office Collaborative Env. Open Offices Quiet Zones BYOD EvMS Flexible Work Concentration Cockpits Health/Wellness Emp. Eng. Community Resilience ISO 22301/22313 GIS/CIM Apps Critical Infrastructure Mgmt. IRVS Resilience NFPA 1600 FEMA EPP Guide NIST Stds. ICOR BIA Threat/Vulnerability/Consequence EAPs Sustainable Cities EnergyStar Net-Zero Buildings GRI EO Compliance Audits City Energy Project ISO ISO BAS/EMS LEED Green Globes CSR Well Certification G+P SLAs APPA LOS Hospitality Service Standards EPS ISO Proactive Engagement Service Tracking Response/Resolution Escalation Process Shared Services Center (SSC) Web-based SLAs ISO and -2 ISO FM MSS ISO Asset Mgmt. MSS IPMS NFPA ASHRAE TCO ICC Fiatech AutoCodes IFCs IPMC CEN EN Series OSCRE FBPTA Complexity of Comp.

6 Dave s Top 10 FM Trends 1. Singularity is Near 2. Internet of Things 3. Augmented Reality 4. FM Work-Life Blend 5. FM Leadership 6. Smart BAS and Buildings 7. Energy Management Phase 2 8. Lighting LED vs Incandescent 9. Speed and Mobility 10. Resiliency for the Mission

7 Jim s Top 10 FM Trends Dave s 1. Communicating FM value 2. Managing information 3. New FM technologies 4. Evolving workplace 5. Enhancing resiliency 6. Sustaining sustainability 7. Elevating service levels 8. Developing FM standards 9. FMs & quality of life 1. Singularity is Near 2. Internet of Things 3. Augmented Reality 4. FM Work-Life Blend 5. FM Leadership 6. Smart BAS and Buildings 7. Energy Management Phase 2 8. Lighting LED vs Incandescent 9. Speed and Mobility 10. FM leadership 10. Resiliency for the Mission

8 Communicating FM Value Reliable and appropriate data and information are essential for measuring and predicting beneficial outcomes of investments in maintenance and repair and for predicting the adverse outcomes of lack of investment.

9 Communicating FM Value NRC Predicting Outcomes of Investments in Maintenance and Repair of Federal Facilities. National Academies Press. Washington, D.C.

10 Singularity is Near

11 Singularity is Near

12 Singularity is Near

13 Managing Information The Challenge Man is most free when his tools are proportionate to his needs - Soetsu Yanagi, The Unknown Craftsman, 1972.

14 Managing Information Credit East (2011). COBie Challenge, Proceedings of EcoBuild America, December 7, 2011.

15 Managing Information BETTER BIM FASTER CHEAPER

16 Internet of Things (IoT)

17 Internet of Things (IoT) HVAC systems operations cloud based LEDs controlled by sensors and networks Managed services providers handle IoT Energy use monitored by multiple sensors and computed by Big Data Elevators integrated into building platform Remote monitoring IT, fire/life safety/alarms Mobile device security credentials for systems Utility power demand response Magic carpet using fiber optics for movement Security using Wi Fi access points and GPS data Source: Building Operating Management (Oct15)

18 Complex Building Technologies The Challenge

19 New FM Technologies Building Automation Systems

20 New FM Technologies Predictive Technologies

21 New FM Technologies What some of the best FM organizations are doing: Courtesy of Smithsonian Institution, OFMR (2012)

22 Augmented Reality

23 Augmented Reality

24 Augmented Reality

25 Evolving Workplace The Challenge Understanding a company s DNA & meeting workplace needs.

26 Evolving Workplace

27 Evolving Workplace Firewall

28 FM Work Life Blend

29 FM Work Life Blend

30 FM Work Life Blend

31 Enhancing Resiliency The Challenge

32 FM Leadership THE CORE COMPETENCIES OF FACILITIES MANAGEMENT In 2009 a new global job task analysis (GJTA) defined 11 core competencies. The GJTA included responses from facility managers in 62 countries. It is the most comprehensive to date and the first truly global survey and analysis. 1. Communication Communication plans and processes for both internal and external stakeholders 2. Emergency Preparedness and Business Continuity Emergency and risk management plans and procedures 3. Environmental Stewardship and Sustainability Sustainable management of built and natural environments 4. Finance & Business Strategic plans, budgets, financial analyses, procurement 5. Human Factors Healthful and save environment, security, FM employee development 6. Leadership and Strategy Strategic planning, organize, staff and lead organization 7. Operations and Maintenance Building operations and maintenance, occupant services 8. Project Management Oversight and management of all projects and related contracts 9. Quality Best practices, process improvements, audits and measurements 10. Real Estate and Property Management Real estate planning, acquisition and disposition 11. Technology Facility management technology, workplace management systems

33 FM Leadership

34 FM Leadership But what makes a Facility Manager a Facility Leader? Battlefield at Trenton Son of the South Lithograph

35 Leadership The art of FM Leadership Not science Soft skill defining an organization s direction, Vision Roadmap recognizing potential, People Resources setting mid and long range goals, and Building blocks A to B to Z inspiring others Motivator Cheerleader to achieve organizational mission and objectives.

36 FM Leadership Lead from the front. Always march toward the sound of the guns Napoleon Battle of Friedland, 1807

37 Thank You Jim Whittaker Dave Samec