Marketing and Communications Officer, Canada Job Description

Transcription

1 Marketing and Officer, Canada Job Description Location: Reports to: Responsible for: Salary and benefits: Working hours: Contract: Holiday: Equal opportunities: Toronto, Ontario Marketing and Officer, Canada There is no line management responsibility at present Commensurate with appropriate salary level, plus benefits (medical, dental and disability insurance and matching retirement contribution). Full-time. The MSC supports flexible working arrangements, so the pattern of hours may vary depending on operational and personal needs. Weekend work may be required periodically. Travel in the local area is a feature of the job, and occasionally more distant travel may be required. No overtime is payable, however under certain circumstances, time off in lieu may be granted. Full-time 25 days per annum, plus statutory holidays in Ontario, Canada The MSC strives to be an equal opportunities employer and commitment to this process is expected Date Written: April 2018 Full details of Conditions of Employment are set out in the MSC Employment Contract, the main features of which are standard to all staff.

2 MSC Background The Marine Stewardship Council (MSC) is a global not for profit organization, established in 1997 to address the problem of unsustainable fishing and to ensure healthy oceans for the future. Our vision is for the world s oceans to be teeming with life today, tomorrow and for generations to come. A sustainable seafood market is crucial to making this vision a reality. We use our blue MSC ecolabel and fishery certification program to contribute to the health of the world s oceans. We seek to transform the seafood market by recognizing and rewarding sustainable fishing practices and influencing the choices people make when buying seafood. We work with a diverse range of stakeholders including consumers, retailers, food processors and the entire fishing industry. Having experienced remarkable growth over the last 15 years, our blue ecolabel is now one of the most well recognized and successful ecolabels in use over five continents. We now employ circa 200 staff in over 16 offices around the world. About two-thirds of the volume of Canadian fisheries landings are engaged with the MSC program, which represents 80 percent of national landed value. There are over 600 MSC ecolabelled products sold on supermarket shelves across Canada, and growth in chain restaurants use of the MSC Chain of Custody program to demonstrate purchasing of certified sustainable products. Successful communications and marketing is at the heart of our program, and vital to driving awareness of seafood sustainability and support for the MSC. A. JOB SUMMARY Reporting to the Senior Marketing and Manager, the Marketing and Officer supports the development and implementation of an integrated marketing and communications strategy with a special focus on digital channels and activities to optimize engagement and grow audiences and their awareness of the MSC. This position would suit a candidate with a proven foundation in marketing, digital communications and/or public relations skills, and who has a demonstrable interest in sustainability, the environment and oceans. B. RESPONSIBILITIES (Key Results and Outcomes) Key responsibilities include: Support with the planning and delivery of annual marketing and communications projects including web and social media, community building, influencer relations, announcements, events, joint marketing campaigns, PR campaigns, advertising, sponsorships and issues management; Assist in content strategy, planning and production for digital, social and traditional channels, including collateral materials, newsletters, stories, presentations, photo/video commissions and more; Help build and execute social media strategies, and co-manage MSC channels (@MSCbluefish), including community management, listening, analytics and reporting; Page 2 of 5

3 Co-manage the msc.org North American website ensuring it is up to date, reflects the changing needs of users and new functionality; oversee SEO, Google Analytics and reporting; Manage Canadian assets on the MSC multimedia library; Manage daily media monitoring and analysis for project-based and quarterly reports; Under the guidance of the Senior Marketing and Manager, work with multiple design, marketing, advertising and PR agency partners; Support commercial and fisheries teams with partner relations, retention and growth; Contribute to internal communications informing local, national and global teams of Canadian campaigns and activities; Contribute to quarterly and other reporting against KPIs as necessary; Undertake other marketing, digital or communications responsibilities assigned by the Senior Marketing and Manager and other senior management team members; Uphold and reflect the MSC s values and messaging at all times and in all interactions with internal and external audiences. C. PERSON SPECIFICATION Technical Skills and Experience Previous experience working in a digital and/or traditional marketing communications role; seafood, conservation and/or third-party certification related experience is an asset Relevant post-secondary diploma, degree or equivalent in marketing, communications, PR or similar field Proven digital and social media experience, preferably in a B2C role Demonstrated proficiency with website and content management systems (CMS), Adobe suite programs (Acrobat, Photoshop), Microsoft Office (Outlook, Excel, PowerPoint, SharePoint) and SalesForce. Experience working with Sitefinity CMS is an asset Strong written and verbal communication skills with the ability to communicate complex issues in a clear manner to a wide variety of audiences across diverse channels; Demonstrated excellence in spoken and written communications in English; French is also a distinct advantage. Organisational skills Excellent time and project management skills with a demonstrated ability to work under pressure, problem solve, prioritize and manage multiple tasks while delivering on time and on budget Evidence of ability to operate and get results in a busy environment with several tasks competing for priority willingness to go the extra mile Page 3 of 5

4 Personal Attributes Ability to combine self-management when working alone with productive team membership Ability to build effective working relationships with people in their team and within the MSC Adaptable, dependable and collaborative; able to work with people from diverse backgrounds and cultures in a professional and effective manner Strong focus on delivery of excellent customer service (including expectation management) Confident, with an ability to gain credibility with, and the respect of, staff at all levels of the MSC High integrity and accountability Ability to travel locally, nationally and internationally, upon occasion. Must hold a valid passport. Demonstrated cultural awareness and sensitivity to the diversity of values, views and approaches to issues relevant to the MSC, its staff and its work Willingness and enthusiasm to contribute to MSC-wide responsibilities and development, where appropriate, in pursuit of the MSC s mission and vision. D. JOB DESCRIPTION AGREEMENT Corporate Services Director s Signature: Date: Job Holder s Signature: Date: Page 4 of 5

5 MSC Canada Regional Director Americas Program Director Senior Commercial Manager Senior Marketing and Manager Commercial and Fisheries Manager, Canada West Marketing and Officer Page 5 of 5