JOB DESCRIPTION N/A. Residents, staff within the society,, external agencies, general public.

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1 JOB DESCRIPTION JOB TITLE: Senior Independent Living Advisor SALARY: 20,387 per annum RESPONSIBLE TO: ILA Team Leader RESPONSIBLE FOR: N/A CONTACTS: Residents, staff within the society,, external agencies, general public. General description: To provide a banded support service to residents in-line with their banding and the outcomes identified in their individual support plans. From time-to-time as required deputise for the ILA Team Leader. Specific duties and responsibilities: Be a role model and mentor for the ILAs within the team to ensure that staff are developed and that high standards of service are delivered in-line with the society s vision, goals and objectives. In the absence of the support ILS Team Leader ensure that staff rotas, service delivery and lone working arrangements are effectively managed. To carry out initial assessments of service users requirements and develop an individual support plan and individual risk assessment with the service user and in line with Supporting People and MHS policy. Work with residents to ensure the outcomes identified in their support plans are achieved. To review and up-date support plans in a timely manner in accordance with MHS policy and in line with our Quality Assessment Framework. To ensure that Merlin s policies, procedures and code of conduct are implemented consistently and ensure performance information is recorded as requested. Work closely with other departments to provide integrated services to residents.

2 To liaise with internal and external agencies in the community where appropriate to support service users wellbeing. Provide a customer focused service and contribute positively to the culture within the organisation. To ensure the safety and security of all paperwork and master keys at all times reporting any concerns to the ILA Team Leader immediately. Adhere to MHS lone working policy. To attend regular supervision and training sessions as relevant. Any other duties that are appropriate to the post Other duties: 1. Able and willing to work to the Merlin Way, vision, values and behaviors 2. Comply with terms and conditions of service 3. Comply with financial regulations 4. Ensure that the principle of confidentiality and the requirements of the Data Protection Act are fully applied to the work of the society. 5. Actively promote the society s equality and diversity policy in all aspects of duties relating to staff, residents, contractors/consultants and external agencies. 6. Ensure that the society and its staff comply with legal and regulatory obligations and wherever appropriate, follow relevant best practice guidelines 7. Actively involve residents and others in aspects of duties, as appropriate. 8. Delivery of the red flag policy, and other relevant health and safety practices 9. Willingness and ability to travel over the whole of the area of South Gloucestershire and travel between Merlin offices/sites within a timely manner 10. Undertake such other tasks as may be reasonably requested by the postholder s manager. General notes: This is a description of the job as it is constituted at the date shown. It is the practice of Merlin Housing Society to periodically examine job descriptions, update them and ensure that they relate to the job performed, or to incorporate any proposed changes. This procedure will be conducted by the appropriate manager in consultation with the postholder.

3 In these circumstances, it will be the aim of the society to reach agreement on reasonable changes, but if agreement is not possible, the society reserves the right to make changes to your job description following consultation. Apart from any specific activities mentioned above which have an impact on your health and safety or that of your colleagues, tenants or other members of the general public, you are responsible for following the guidelines laid down in the society s policy on health and safety at work. Signed.. Date..

4 Job title: Salary: Date prepared: PERSON SPECIFICATION Senior Independent Living Directorate: Advisor Operations December 2013 Prepared by: Sally Willcox Person specification Area Essential Desirable Educational qualifications Good basic education. 5 GCSEs including maths & English or equivalent Work experience: Skills/Knowledge/ Aptitude: Experience of working with older people. Experience of delivering outcomes based support services. Experience of team working. A good level of proficiency in the use of Microsoft computer applications, such as outlook, word and excel Evidence of ability to meet the requirements of the job description Experience of coaching and mentoring staff. Evidence of the ability to comply with and practice the cultural values of the Merlin Way Ability to understand and work within policies, procedures and code of conduct Good working knowledge of: Professional Boundaries Outcomes based support planning The QAF Equality & Diversity Safe Guarding Vulnerable Adults Health & Safety A customer focused approach and a commitment to delivering excellent customer services The ability to work alone with

5 minimal supervision. The ability to handle and control difficult situations. The ability to develop working relationships within professional boundaries. Motivation: Other: Good communication and interpersonal skills and the ability to work well within a team environment. The ability to have a positive impact on outcomes for customers of the support service. Positive, self motivated, professional and sympathetic approach to the needs of vulnerable customers. Willingness and ability to travel over the whole of the area of South Gloucestershire and travel between Merlin offices/sites within a timely manner Attendance at evening meetings.