INTERNAL JOB VACANCIES. Contents. 22nd December 2017

Transcription

1 INTERNAL JOB VACANCIES 22nd December 2017 Contents Working for Guide Dogs... 2 Available roles... 3 Job Description: Guide Dog Trainer... 5 Job description: Individual Giving Channel Manager Job description: Qualified Guide Dog Mobility Instructor Job description: Dog Care and Welfare Support Assistant Job description: Qualified Guide Dog Mobility Instructor Job description: Service Delivery Manager Job description: Office Administrator Job description: My Guide Volunteering Officer Job description: Volunteering Consultant

2 Working for Guide Dogs If you want to work for an organisation that makes a real difference to the lives of people who are blind or partially sighted, Guide Dogs may have a great opportunity for you. We have more than 1,000 staff working across the UK in a wide range of roles, all motivated by knowing that, whatever their job, they are playing their part in helping our clients get around independently and safely. We welcome applications from all sections of the community and we actively encourage diversity. The skills and abilities that we are looking for are as diverse as the range of jobs we have to offer. We are committed to fostering talent and supporting the development of our current staff and registered volunteers. Please note, all vacancies close at midnight on the date specified. If you would like more information for any of the vacancies below, please call our Volunteering Office on CVs will not be accepted. Please continue to the next page for details of current vacancies. 2

3 Available roles Role Location Closing date Guide Dog Maidstone 12/01/2018 Internal Trainer Head of High Central Office 02/01/2018 External Value Partnerships Individual Central Office 07/01/2018 External Giving Channel Manager Individual Central Office 07/01/2018 Internal Giving Channel Manager Qualified Guide Dog Mobility Instructor Welwyn Garden City 08/01/2018 External Qualified Guide Dog Mobility Instructor Dog Care and Welfare Support Assistant Dog Care and Welfare Support Assistant Individual Giving Campaign Manager Qualified Guide Dogs Mobility Instructor (GDMI) Qualified Guide Dogs Mobility Instructor (GDMI) Service Delivery Manager Service Delivery Manager Welwyn Garden City 3 08/01/2018 Internal Redbridge 01/01/2018 External Redbridge 01/01/2018 Internal Central Office 02/01/2018 External Southampton 04/02/2018 External Southampton 04/02/2018 Internal Leeds 14/01/2018 External Leeds 14/01/2018 Internal

4 Office Administrator Office Administrator My Guide Volunteering Officer Volunteering Consultant Volunteering Consultant Maidstone 07/01/2018 External Maidstone 07/01/2018 Internal Newcastle 05/01/2018 Internal Exeter 14/01/2018 External Exeter 14/01/2018 Internal For further details (including how to apply) for all external vacancies, please see our jobs board by clicking anywhere on this sentence. Thank you for your interest in working with Guide Dogs. Please see below for the job description and person specification for each of the internal roles listed above. The contents table at the top of this document will tell you the page number for each role. 4

5 Job Description: Guide Dog Trainer Vacancy Guide Dog Trainer Salary GBP 20,834 to 22,060 per annum Job Type Grade 3 Category Secondment- Full Time Closing Date 12/01/2018 Date Posted 14/12/2017 Reference Location Maidstone Region South East General Information Job Title: Guide Dog Trainer Team: Guide Dog Training Team Department: Mobility Services Region Directorate: Mobility Services Job Location: Guide Dog Training School/Mobility Team 5

6 Reports To: Senior Guide Dog Trainer or Service Delivery Manager Number of Direct Reports: None Number of Volunteer Reports: May be responsible for managing, maintaining daily communication and regular training inputs for groups of volunteer boarders - between 4 and 15 Budgetary Responsibility in Pounds : None Financial Targets: None Matrix Reporting Lines To: Senior Guide Dog Trainer / Service Delivery Manager Level of Disclosure Check Required and Related Workforce: None Overall Purpose To prepare allocated dogs by assessing and training them to the required standard for pick up or client service user. To train trainee Guide Dog Trainer s, apprentice Guide Dog Mobility Instructors, puppy trainers, dog care staff and others as required in dog handling skills and techniques. To act as an ambassador for Guide dogs, promoting good public image and supporting the Association s strategic direction. 6

7 Key Accountabilities of the Role Key Accountability % of time 1 Carry out preliminary assessment of dogs. 5% 2 Prepare selected dogs according to the pre-determined programme to ensure that dogs are supplied within desired time frame and to required quality and standard. 65% Assist in training for new staff, students, puppy walkers, Guide Dog Mobility Instructors and others as required. Manage, train and support volunteers involved with supporting the guide dog service to ensure their ongoing development and performance management. 3 Identifies temperamental and behavioural issues and ensures the application of appropriate solutions. Highlights all health issues and promptly refers them to be reviewed. 4 Adapts pre-determined programme and implements individual training programme for all dogs allocated to them. 5 Highlight dogs that are ready for progression of training and recommends dogs that should be withdrawn. 6 Maintains accurate and current documentation including Canine Assessment Summary (CAS) for dogs in their charge. 7 Reports and documents all accidents and incidents relating to dogs both in their charge and with third parties, in line with current Health and Safety policies. 5% 5% 5% 5% 5% 8 Any other activities relevant to the role that will enable us to get blind and partially sighted people out and about in the way they choose 7

8 9 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 5% All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development 8

9 Person Specification Factor Essential Desirable Values and See Values and Behaviours behaviours section above. Job specific skills Previous relevant experience Adaptability, skill, flexibility and imagination. Communicate effectively using a good standard of written and verbal English. Able to demonstrate aptitude for dog handling. Able to practically apply theoretical knowledge. Able to undertake demands of the role. Including walking long distances and controlling and walking with a range of dog breeds, ages and temperaments. Team player and also able to work independently. Able to apply a professional approach and comply with policies and procedures. To assist in educating and training of new staff, volunteers, work experience students and others as required. Demonstrate excellent interpersonal skills. Previous experience in the areas of animal welfare or behaviour. Experience in Kennels. Previous experience in a teaching or mentoring role. 9

10 Knowledge Qualifications / Training Special requirements (such as travel /overnight stays) Dog friendly Eligibility to work in UK Volunteering Knowledge of dog handling and training techniques and approaches, basic dog care. Basic IS skills Qualified in the role of Guide Dog trainer. Current valid EU Driving licence. 3 GCSE O levels or the equivalent including Math s /English Requirement to work occasional weekends or evenings to attend Guide Dogs fundraising events. Flexibility to work outside of core working hours when required. Flexibility to work to work at other Guide Dogs locations, as the organisation may reasonably require from time to time whether this be on a temporary or permanent basis. Comfortable with dogs in the workplace/ office. Proof of identity and eligibility to work in the UK Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers Previous experience of working as a mentor or supervising others. Accredited learning in the areas of animal welfare or behaviour. Accredited learning in the area of teaching or mentoring. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. 10

11 but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 3 DATE OF EVALUATION: 30 th June

12 Job description: Individual Giving Channel Manager Vacancy Individual Giving Channel Manager Salary GBP 42,854 to 45,374 per annum Job Type Grade 6 Category Fixed Term Contract- Full Time Closing Date 07/01/2018 Date Posted 01/12/2017 Reference Location Central Office Region South East General Information Job Title: Individual Giving Channel Manager Team: Direct Marketing Channel Team Department: Individual Giving Directorate: Fundraising Job Location: Central Office Reports To: 12

13 Head of Individual Giving Number of Direct Reports: Varies (3 minimum) and up to 20 permanent staff &200 temps Number of Volunteer Reports: Varies Budgetary Responsibility in Pounds: Responsibility for strategy planning and expenditure budget across Individual Giving of around 15million in Financial Targets: Responsibility for income targets across Individual Giving of 9.3million and recruiting 90,000 new supporters in Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: None Overall Purpose To provide strategic development of the Face to Face and Telefundraising channels across fundraising. To recruit and retain supporters, establishing profitable and sustainable relationships with them through street, door, venue and telefundraising channels whilst managing compliance & complaint levels within industry standards. Manage fulfilment, training, compliance and reputational risk using data analysis (and liaison with Individual Givivng Product Managers) in order to devise recruitment plans each year to obtain the best lifetime values at the lowest cost per acquisition. 13

14 Key Accountabilities of the Role Key Accountability 1 Strategic development and management of the Face to Face channel in order to set expenditure levels and budgets for acquisition targets and reduce cost per acquisition and monitor team Key Performance Indicators. To set up and manage teams around the UK and recruit temporary resource to ensure all targets hit in terms of donor recruitment. Expertise required to split investment in terms of Street, Door to Door and Venue fundraising. 2 Strategic direction and management of the Telefundraising channel, laising with Fundraising managers in order to plan calling campaigns that benefit Guide Dogs and achieve budget cost per call. To recruit temporary staff needed to manage flexible resource to ensure call volume levels are hit. 3 To monitor income and expenditure targets for channels and ensure that timely and appropriate interventions (campaign changes) are made if needed in order to reach annual plan targets. To monitor the annual plan of activity for each area under management, including all acquisition and retention activities, ensuring campaigns are delivered to good quality and within time and budget constraints. % of time 15% 15% 15% 4 To carry out strategic departmental projects as required. 5% 5 To take an active leadership role amongst the team, keeping staff morale up and making them feel a real contributor to decision-making as well as delivery. To ensure team are upskilled to be able to progress through the team. Manage all temporary staff agencies and ensure temporary staff are adequately trained and performance managed to maintain quality and preserve Guide Dogs reputation. 10% 14

15 6 To monitor performance in the charity sector (Individual Giving specific), keeping an eye out for innovations and proactively looking for opportunities for Guide Dogs Individual Giving department. 7 Manage compliance & complaints across Telefundraising and Face to Face channels to ensure Guide Dogs and its teams adhere to best practice. To ensure teams are externally evaluated to preserve quality through quality monitoring and by personally spending time both in the field with Face to Face and Telefundraising teams. Manage relationships with governance bodies such as the Fundraising Regulator and the Institute of Fundraising 8 To manage relationships with external agencies and service providers as and when required. Where contract owner to conduct quarterly meetings with suppliers as well as monitoring Service Level Agreement performance on an ongoing basis. 9 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 5% 15% 15% 5% All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 15

16 5 Maximising impact 6 Passionate and determined Competencies Senior Manager 1. Turns the strategy into action and ensures Guide Dogs moves forward 2. Manages Guide Dogs resources in an efficient and considered way 3. Delivers projects and programmes which achieve the required results 4. Ensures that core activities run effectively and produce good quality outcomes 5. Enables others to perform and maximise their potential 6. Conducts themselves in an appropriate, professional manner at all times Person Specification Factor Essential Desirable Values and See Values & Behaviours behaviours section above. Job specific skills Previous relevant experience The job holder must have proven experience in channel management (whether Face to Face or Telefundraising). The post holder must be able to demonstrate a track record in fundraising and/or marketing, handling a sizeable budget, as well as 16 Experience in both channels. Experience of working in the charity sector, preferably within the Individual Giving space.

17 Knowledge Qualifications / Training Special requirements (such as travel /overnight stays) Dog friendly Eligibility to work in UK Volunteering demonstrating good analytical skills and an understanding of Return on Investment. Managing either Face to Face or Telefundraising channels and successfully managing a geographically distant team. Must have excellent written and oral skills and be able to present in a compelling way. Knowledge of PFRA Code of Conduct, IOF Best Practice, Data Protection Act, Charities Act and HMRC tax and gift aid legislation. Degree or equivalent. Some travel will be expected which will be UK wide (probably around two or three times per month) to spend time in the field Comfortable with dogs in the workplace/ office. Proof of identity and eligibility to work in the UK Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Experience of managing temporary staff at high volumes. Fundraising and/or marketing diploma. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. 17

18 Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 6 DATE OF EVALUATION: 30 th November

19 Job description: Qualified Guide Dog Mobility Instructor Vacancy Qualfied Guide Dog Mobility Instructor Salary GBP 26,537 to 28,100 per annum Job Type Grade 4 Category Permanent- Full Time Closing Date 08/01/2018 Date Posted 08/12/2017 Reference Location Welwyn Garden City Region East of England General Information Job Title: Guide Dog Mobility Instructor Team: Mobility Team Department: Service Delivery Directorate: Mobility Services Job Location: Mobility Team area Reports To: Service Delivery Manager Number of Direct Reports: 19

20 None Number of Volunteer Reports: May be responsible for managing, maintaining daily communication and regular training inputs for groups of volunteer boarders - between 4 and 15 Budgetary Responsibility in Pounds: None Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: Enhanced Vulnerable Adults and Young Children workforce Overall Purpose Deliver specialist services as a part of a rehabilitation programme that enables people with sight loss to get out and about through their partnership with a guide dog. Supervise or deliver the training of dogs to be safe and efficient guides. Support existing or new guide dog and owner partnerships through the matching of suitable dogs, provision of appropriate instruction and associated aftercare services. Provide specialist assessment to service users to determine their compatibility for guide dog mobility and determine the most suitable type of dog as a potential partner. Provide a staged mobility plan, tailored to meet personal needs and expectations in relation to guide dog mobility. Have a technical understanding of the needs of service users in relation to the range of current products and services available from Guide Dogs and any partner agencies. The Guide Dog Mobility Instructors role is central to the delivery of the core guide dog service and represents the key professional on whom customers of the guide dog service depend. 20

21 Key Accountabilities of the Role Key Accountability 1 Dog training - Train or supervise the training of dogs according to national and international standards as well as according to specific individual service user requirements. Apply knowledge of the functional impact of sight loss and any other disabilities or health conditions in order to ensure dogs are able to perform their guiding role within the required variety of circumstances. Produce accurate reports to enable quality control and use professional judgement to make recommendations on each dog s progression. 2 Matching of guide dog and owner partnerships - Ensure that dogs are suitably matched to service users according to agreed criteria. Use detailed knowledge of each dog s qualities and recognise how these are likely to compliment the needs and lifestyle of service users. Analyse and assess any risks attached to the guide dog and whether these risks can be safely and appropriately balanced by the skills or capability of the intended service user. 3 Guide dog partnership instruction Plan, supervise or directly deliver training courses for service users. Apply theoretical and practical knowledge of teaching and learning of adults and at times people with additional needs, including the instruction of children and young people. Use skills and experience to develop both service user and the matched dog to jointly create an effective partnership that enables safe, independent travel and a good quality of life for the guide dog. Provide aftercare services to guide dog and owner partnerships that supports efficient mobility, dog welfare and maximises the effective working life of the partnership. % of time 30% 5% 25% 21

22 4 Service User Assessment - Assess the orientation, mobility and any functional vision of service users. Determine the mobility potential of service users and decide upon the appropriate service offer through a thorough assessment process. Produce professional specialist reports to indicate decision as to the most appropriate mobility outcome or matching need. Ensure reports accurately describe the needs and capabilities of service users so that the most appropriate dog can be selected and prepared to meet the assessed needs. 5 Mentoring and Supervision - Provide supervision,coaching or mentoring of other staff involved in the creation of guide dog and owner partnerships. Manage, train and support volunteers involved with supporting the guide dog service to ensure their ongoing development and performance management. 6 Community Engagement - Provides professional input or advocacy for service users to support access and inclusion or in support of various external events targeting awareness, collaboration, fundraising or PR opportunities. 7 Data Capture - Maintains accurate and timely client and dog records on the appropriate IS system, in line with national standards ensuring Data Protection Act compliance. 8 Any other activities relevant to the role that will enable us to get blind and partially sighted people out and about in the way they choose. 9 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 5% 15% 5% 10% 5% % All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. 22

23 Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development Person Specification Factor Essential Desirable Values and See section Values & behaviours Behaviours section above 23

24 Job specific skills Strong interpersonal skills and excellent communications abilities that inspire, motivate and deliver excellent support to a diverse range of people. The minimum period required to attain proficiency is 37 months Previous relevant experience Knowledge Qualifications/ Training Special requirements (such as travel /overnight stays) Experience of social work/ rehabilitation/ teaching or coaching of adults, children or young people. Experience of working for a recognised organisation under the International Guide Dogs Federation A sound knowledge of all aspects of the GDMI role is required in order to perform effectively and this includes understanding of: the structure and activities of the Association, dog training theory basic and advanced, Dog law, relevant medical conditions. Five GCSE/ O levels, or equivalent, to include Mathematics and English. A-levels or equivalent. GDMI qualification recognised under the International Guide Dogs Federation Must be prepared and able to undertake some overnight stays away from home where required for customer training or support. Experience of working or training of dogs or other animals especially within a therapeutic capacity (e.g. animal assisted interventions). Experience of working with people with disabilities. Qualification as either a Mobility Instructor or Rehabilitation Worker e.g. Dip HE Rehabilitation Studies or equivalent. 24

25 Dog friendly Eligibility to work in UK Volunteering Safeguarding Able to demonstrate ability to meet the physical demands of the role. Comfortable with dogs in the workplace/ office. Proof of identity and eligibility to work in the UK Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 4 DATE OF EVALUATION: 25

26 Job description: Dog Care and Welfare Support Assistant Vacancy Dog Care & Welfare Support Assistant Salary GBP 15,379 to 16,653 pro rata per annum Job Type Grade 1 Category Permanent -Part Time Closing Date 01/01/2018 Date Posted 08/12/2017 Reference Location Redbridge Region East of England General Information Job Title: Dog Care and Welfare Support Assistant Team: Dog Care & Welfare Team Department: Canine Services Directorate: Mobility Services Job Location: Guide Dog Training School 26

27 Reports To: Dog Care and Welfare Supervisor Number of Direct Reports: None Number of Volunteer Reports: None Budgetary Responsibility in Pounds : None Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: None Overall Purpose Provide for the mental and physical welfare of dogs whilst housed in kennels at a Guide Dog Training School or National Breeding Centre whilst working the roster. Responsible for maintaining the behaviour of dogs within a specialist environment Key Accountabilities of the Role 27

28 Key Accountability 1 Responsible for carrying out routine husbandry of up to 35 dogs within a block of kennels. To work within agreed national Dog Care working practices and standard operating procedures when providing animal husbandry. 2 Monitor the mental & physical wellbeing of dogs within the kennel environment to ensure all dogs are fit & healthy and to allow them to progress as future guide dogs/breeding stock, referring potential issues upwards as appropriate. 3 Responsible for maintaining behavioural responses within the kennel environment, using appropriate dog handling techniques and being aware of individual temperaments and behavioural traits. Identifying and referring potential handling or behavioural issues upwards as appropriate. 4 Identify and respond to health & temperamental issues, by referring upwards when appropriate, to ensure the progress and wellbeing of dogs in the kennel environment. 5 Operates as a team member working with Technicians and colleagues by providing practical skills to fulfil the delivery of a dog care and welfare service whilst working on the evening roster. 6 Any other activities relevant to the role that will enable us to get blind and partially sighted people out and about in the way they choose 7 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). % of time 60% 20% 20% 10% 10% 10% 5% 28

29 All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs 3. Is committed to quality and service 4. Understands how Guide Dogs operates and follows agreed procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development Person Specification Factor Essential Desirable 29

30 Values and behaviours Job specific skills Previous relevant experience Knowledge Qualifications / Training Special requirements (such as travel /overnight stays) Dog friendly Eligibility to work in UK Volunteering See Values and Behaviours section above. Able to demonstrate aptitude for dog handling. Ability to communicate effectively with colleagues. Able to record hand written information clearly and legibly Able to demonstrate ability to organise own work priorities within set time frames Understanding of animal care and behaviour Able to work unsocial hours including evenings, weekends and bank holidays Comfortable with dogs in the workplace/ office. Proof of identity and eligibility to work in the UK Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Practical experience working with dogs within either dog care or training environment. Work with volunteers Basic computer skills Knowledge of dog care and welfare. 3 GCSE grade C or above or equivalent experience From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. 30

31 Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 1 DATE OF EVALUATION: 1 st November

32 Job description: Qualified Guide Dog Mobility Instructor Vacancy Qualified Guide Dog Mobility Instructor (GDMI) Salary GBP 26,537 to 28,100 per annum Job Type Grade 4 Category Permanent- Full Time Closing Date 04/02/2018 Date Posted 12/07/2017 Reference Location Southampton Region South East General Information Job Title: Guide Dog Mobility Instructor Team: Mobility Team Department: Service Delivery Directorate: Mobility Services 32

33 Job Location: Mobility Team area Reports To: Service Delivery Manager Number of Direct Reports: None Number of Volunteer Reports: May be responsible for managing, maintaining daily communication and regular training inputs for groups of volunteer boarders - between 4 and 15 Budgetary Responsibility in Pounds: None Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: Enhanced Vulnerable Adults and Young Children workforce Overall Purpose Deliver specialist services as a part of a rehabilitation programme that enables people with sight loss to get out and about through their partnership with a guide dog. Supervise or deliver the training of dogs to be safe and efficient guides. Support existing or new guide dog and owner partnerships through the matching of suitable dogs, provision of appropriate instruction and associated aftercare services. Provide 33

34 specialist assessment to service users to determine their compatibility for guide dog mobility and determine the most suitable type of dog as a potential partner. Provide a staged mobility plan, tailored to meet personal needs and expectations in relation to guide dog mobility. Have a technical understanding of the needs of service users in relation to the range of current products and services available from Guide Dogs and any partner agencies. The Guide Dog Mobility Instructors role is central to the delivery of the core guide dog service and represents the key professional on whom customers of the guide dog service depend. Key Accountabilities of the Role Key Accountability 1 Dog training - Train or supervise the training of dogs according to national and international standards as well as according to specific individual service user requirements. Apply knowledge of the functional impact of sight loss and any other disabilities or health conditions in order to ensure dogs are able to perform their guiding role within the required variety of circumstances. Produce accurate reports to enable quality control and use professional judgement to make recommendations on each dog s progression. 2 Matching of guide dog and owner partnerships - Ensure that dogs are suitably matched to service users according to agreed criteria. Use detailed knowledge of each dog s qualities and recognise how these are likely to compliment the needs and lifestyle of service users. Analyse and assess any risks attached to the guide dog and whether these risks can be safely and appropriately balanced by the skills or capability of the intended service user. % of time 30% 5% 34

35 3 Guide dog partnership instruction Plan, supervise or directly deliver training courses for service users. Apply theoretical and practical knowledge of teaching and learning of adults and at times people with additional needs, including the instruction of children and young people. Use skills and experience to develop both service user and the matched dog to jointly create an effective partnership that enables safe, independent travel and a good quality of life for the guide dog. Provide aftercare services to guide dog and owner partnerships that supports efficient mobility, dog welfare and maximises the effective working life of the partnership. 4 Service User Assessment - Assess the orientation, mobility and any functional vision of service users. Determine the mobility potential of service users and decide upon the appropriate service offer through a thorough assessment process. Produce professional specialist reports to indicate decision as to the most appropriate mobility outcome or matching need. Ensure reports accurately describe the needs and capabilities of service users so that the most appropriate dog can be selected and prepared to meet the assessed needs. 5 Mentoring and Supervision - Provide supervision,coaching or mentoring of other staff involved in the creation of guide dog and owner partnerships. Manage, train and support volunteers involved with supporting the guide dog service to ensure their ongoing development and performance management. 6 Community Engagement - Provides professional input or advocacy for service users to support access and inclusion or in support of various external events targeting awareness, collaboration, fundraising or PR opportunities. 7 Data Capture - Maintains accurate and timely client and dog records on the appropriate IS system, in line with national standards ensuring Data Protection Act compliance. 25% 5% 15% 5% 10% 35

36 8 Any other activities relevant to the role that will enable us to get blind and partially sighted people out and about in the way they choose. 9 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 5% % All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 7. Supports their team and colleagues 8. Works well with others across Guide Dogs 9. Is committed to quality and service 10. Understands how Guide Dogs operates and follows agreed procedures 36

37 11. Delivers their objectives and core activities as required 12. Takes responsibility for their own performance and development Person Specification Factor Essential Desirable Values and See section Values & behaviours Behaviours section above Job specific skills Strong interpersonal skills and excellent communications abilities that inspire, motivate and deliver excellent support to a diverse range of people. The minimum period required to attain proficiency is 37 months Previous relevant experience Knowledge Qualifications / Training Experience of social work/ rehabilitation/ teaching or coaching of adults, children or young people. Experience of working for a recognised organisation under the International Guide Dogs Federation A sound knowledge of all aspects of the GDMI role is required in order to perform effectively and this includes understanding of: the structure and activities of the Association, dog training theory basic and advanced, Dog law, relevant medical conditions. Five GCSE/ O levels, or equivalent, to include Mathematics and English. A-levels or equivalent. 37 Experience of working or training of dogs or other animals especially within a therapeutic capacity (e.g. animal assisted interventions). Experience of working with people with disabilities. Qualification as either a Mobility Instructor or Rehabilitation Worker e.g.

38 Special requirements (such as travel /overnight stays) Dog friendly GDMI qualification recognised under the International Guide Dogs Federation Must be prepared and able to undertake some overnight stays away from home where required for customer training or support. Able to demonstrate ability to meet the physical demands of the role. Comfortable with dogs in the workplace/ office. Dip HE Rehabilitation Studies or equivalent. Eligibility to Proof of identity and work in UK eligibility to work in the UK Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation 38

39 with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 4 DATE OF EVALUATION: 39

40 Job description: Service Delivery Manager Vacancy Service Delivery Manager Salary GBP 33,507 to 35,478 per annum Job Type Grade 5 Category Permanent- Full Time Closing Date 14/01/2018 Date Posted 13/11/2017 Reference Location Leeds Region Yorkshire and Humber General Information Job Title: Service Delivery Manager Team: Mobility Team Department: Service Delivery Directorate: Mobility Services Job Location: Mobility Action Centre Reports To: Mobility Team Manager Number of Direct Reports: 40

41 20 Number of Volunteer Reports: Up to 30 Budgetary Responsibility in Pounds: Dogs/Equipment/Vehicles Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: Enhanced Atlantic Data Job Title: Mang to staff for Blind Pple Overall Purpose To manage and develop technical staff, and resources, in order to provide a range of mobility services to customers within the area covered by the Mobility Team. To, manage contracts and other collaborative working arrangements. To ensure that the quality of all training, customer service experience and on-going support services meets nationally agreed quality standards. To, allocate customer priority. To manage the delivery of a staged mobility plan designed in consultation with the customer to provide the best possible solution based on the resources available. 41

42 Key Accountabilities of the Role Key Accountability 1 Managing Staff - Manages the recruitment, development and performance of service delivery staff. Allocates workloads and priorities to achieve locally agreed plans that contribute to national targets 2 Managing Services - Ensures a defined staged delivery plan is agreed and implemented for each customer. Ensures feedback from customers regarding service experience is obtained and acted upon in order to achieve continuous improvement. Ensures contracts and other collaborative working arrangements are managed to meet their respective objectives and targets. 3 Quality - Monitor and evaluate the quality of the services provided, ensuring a high level of stakeholder satisfaction and initiate the development of improvements at a local level as a result of feedback received. 4 Managing resources - Works closely with Guide Dog Training School management to secure the necessary supply of suitable dogs according to agreed production plans and to meet identified customer needs and priorities. 5 Manages Satellite Mobility Unit - Responsible for provision of all mobility services across the area through the effective use of locally and home based workers. Ensures that remote staff receive adequate and effective monitoring, supervision and communication 6 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). % of time 30% 25% 10% 15% 20% 5% 42

43 All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies People Manager 1. Conducts themselves in a manner appropriate to a management role 2. Communicates effectively in different situations and at different levels 3. Manages individual and team performance to deliver results 4. Creates a team environment which promotes wellbeing and maximises personal effectiveness 5. Makes a contribution outside of their immediate team 6. Understands and applies policies and procedures appropriately Person Specification Factor Essential Desirable 43

44 Values and behaviours Job specific skills Previous relevant experience Knowledge Qualifications / Training See Values and Behaviours section above. Excellent verbal and written communication skills. Actively builds and manages internal and external networks of communication. Takes responsibility for planning and delivering services to meet customer needs. Can structure, plan and prioritise work to ensure targets and deadlines are met. Developed organisational, planning and time management skills. Can operate effectively with a PC specifically Word / Excel / Outlook Significant experience of working in a professional role in health, social care, Guide Dogs or other related work. Experience of developing and / or managing competent performance in others Knowledge of effective people management procedures and good management practices. Understands the best practice principles for managing and improving the performance of others Professional qualification, CQSW / DipSW, Dip/Cert Rehab, GDMI or equivalent Comfortable and confident in giving presentations and training to individuals and groups. Ability to analyse data and evaluate its impact. Chairing or facilitating meetings. Contract negotiation Experience of having worked in the Visual Impairment Sector. Experience of having worked in a voluntary organisation. Proven experience of supervising / managing staff. Managing project work Up to date with current policies, practice and current thinking in the third sector. Understands the everyday needs and concerns of blind and partially sighted people Secondary qualification within management 44

45 Special requirements (such as travel /overnight stays) Dog friendly Ability to travel to visit customers and external partner agencies, including occasional overnight stays. Ability to work occasional evenings and weekends to meet the service need. Comfortable with dogs in the workplace/ office. N/A Eligibility to Proof of identity and work in UK eligibility to work in the UK Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 5 45

46 DATE OF EVALUATION: 10 th December

47 Job description: Office Administrator Vacancy Office Administrator Salary GBP 17,270 to 18,286 per annum Job Type Grade 2 Category Permanent- Full Time Closing Date 07/01/2018 Date Posted 20/12/2017 Reference Location Maidstone Region South East General Information Job Title: Business Support Coordinator Team: Mobility Team/ Property Services Team Department: Support Directorate: Mobility Services/ People & Business Services Job Location: Mobility Team/ Guide Dogs Training School/ National Breeding Centre Reports To: Facilities Manager or Business Support Manager Number of Direct Reports: 47

48 None Number of Volunteer Reports: As required to support the administration function Budgetary Responsibility in Pounds: None Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: Enhanced Adult Workforce Atlantic Data Job Title: Support Worker Child & Adult Overall Purpose To provide a wide range of administrative support to the functions within the Mobility Team/National Breeding Centre/Guide Dogs Training School. To maintain paper and computer based systems, liaising with colleagues, clients, supporters and veterinary practices. To provide a full and efficient service, assisting in maintaining high service levels to internal and external customers. Key Accountabilities of the Role 48