ROLE DESCRIPTION. Team Leader /Manager LifePoints. Role Family: Corporate Support Level: E

Transcription

1 ROLE DESCRIPTION Role: Reports to: Team Administrator Team Leader /Manager LifePoints Role Family: Corporate Support Level: E Organisational Context: Cerebral Palsy Alliance is the largest non-government provider of disability services in NSW, providing a range of services to people with cerebral palsy and other disabilities. These include accommodation, therapy, technology, employment, community access and support. Services currently operate in a highly decentralised model through 70 separate outlets. Cerebral Palsy Alliance s corporate offices are based at Allambie Heights. Their primary function is to provide the organisation with the necessary resources and support that will assist all operational areas to achieve Cerebral Palsy Alliance s overall mission and strategic direction. Cerebral Palsy Alliance has four divisions, each managed by a Divisional Manager. LifePoints provides therapy services to children and adults with a disability. Service provision can vary between teams due to funding differences. Services are located within the community in each region. Purpose, Nature and Scope of the Role: To provide high level organisation and administrative support and assistance within the LifePoints team structure to: Provide a positive customer service experience for all clients, staff and visitors to Cerebral Palsy Alliance Coordinate and schedule on and off site client and family appointments with therapists in collaboration with a wide range of external organisations Complete administrative tasks that ensure the smooth running of the day to day work of the LifePoints service Provide coordination of resources to ensure high quality and efficient service provision to LifePoints clients Support other administrators in the region through the coordination of work and the development and implementation of new practices Organisational Relationships & Staff Establishment: This position reports directly to the Team Leader/Manager who reports to the Senior Business Manager. Team Administrator Team Leader/Manager Senior Business Manager

2 Core Competencies of the Role: Organisational Knowledge Administrative Skills Leadership/Teamwork Interpersonal/Communication Skills Problem Solving/Decision Making Skills Legislation/Standards/Practice Service Delivery Professional Learning & Development: Cerebral Palsy Alliance has a strong commitment to providing our employees with evidence based, responsive professional development which includes the delivery of nationally accredited courses through its Registered Training Organisation. It is compulsory for all new employees to complete Cerebral Palsy Alliances, Orientation and Induction Program in accordance with the current action PACT Learning Calendar. For further information please visit Each employee must also ensure that learning and development, as outlined in the Annual Performance Appraisal, including knowledge of current Cerebral Palsy Alliance policies and procedures, is maintained. Interpersonal Relationships: Internal: Local team members LifePoints Management Team Other LifePoints Services team members Other Cerebral Palsy Alliance Staff External: Families and carers Community services Disability service providers Government departments and services e.g. schools, home care Private practitioners Training agencies Tertiary institutions Peak agencies Health and medical services Other relevant agencies

3 Position Dimensions: Staffing: Direct Reports: Nil Indirect Reports: Nil Budget: Nil

4 Core Competencies Competency Descriptors Performance Outcomes Organisational Knowledge Has a general understanding of the mission and values of Cerebral Palsy Alliance Has a general understanding of Cerebral Palsy Alliance s key result areas and strategies Has a general understanding of the impact and interaction of services/programs/departments of other Cerebral Palsy Alliance services Has a general understanding of Cerebral Palsy Alliance policies and procedures Leadership/Teamwork May act as a resource for a small work group (of up to 4 staff), providing coaching and feedback Supports other team members, actively participating and contributing to team goals Able to locate and briefly describe the mission and values of Cerebral Palsy Alliance Demonstrates core values in workplace Able to locate and demonstrate a good understanding of the Strategic Plan Understands how own job role contributes to achievement of the strategic plan Understands where LifePoints and Senior Administration positions sit in relation to the Strategic Plan Able to outline Cerebral Palsy Alliance structure and give an overview of the services provided. Develops strong working relationships with external bodies Clear understanding of the links between own service and other CPA services. Documented evidence of participation in relevant orientation programs Can provide local orientation for new administrators to the organisation and identify/outline key policies used in role for other staff Able to locate relevant policies and procedures as required Operates from code of conduct in line with policies and procedures Organises and coordinates the regular running of intake meetings within the team Supports manager and senior staff in evaluating and analysing policies and protocols applicable to work Will organise the completion and sending of the monthly report in a timely manner Will coordinate team projects, events and liaise with other staff and Manager as appropriate Coordinates teams funding applications eg, DET and CDSE and subsequent purchases Keeps abreast of local services provided in the region and possible local changes. Maintains mapping documents of region Has a good knowledge of other administrative workloads and an overview of priorities for the local team Discusses prioritisation and workload during regular liaison Manages the running of the office by completing administrative tasks as needed or requested Identifies opportunities for contributing knowledge and advice to the workplace to further develop the service Meets responsibilities and deadlines as agreed with the team and manager

5 Core Competencies Competency Descriptors Performance Outcomes Interpersonal Skills/Communication Problem Solving/Decision Making/Research Demonstrates respect and accountability Uses teamwork to minimise information sharing repetition Actively contributes to a culture of teamwork Handles non-routine phone enquiries and correspondence Manage the intake of all referrals, collecting information from families regarding and can provide appropriate direct for response the client s needs and sharing this with the team at intake meeting Seeks assistance appropriately when enquiries or service requests need clarification Shares service knowledge with other staff upon request and guides them in their service delivery with families Office is run in a professional and seamless manner, always supporting the core business of the team and organisation Effectively liaise, both verbally and in writing, with other Clearly documents liaisons with other services/programs and departments services/programs /departments/families Has a knowledge of and speaks regularly with colleagues and service partners, both internal and external Liaises regularly with Manager regarding service developments and supports these developments Can assist others to resolve conflict Communicates in an approachable and non-assumptive manner Recognises the impact of cultural diversity in work place and adjusts work practices accordingly Respects that other professional approaches may differ Use core values to resolve conflict and enhance teamwork and recognises and identifies the need for assistance in the process Provides assistance to others with solving problems using Adopts a solution focused approach to practice and professional behaviour knowledge/technical expertise and acts as a reference Identified and utilised as a resource by peers within the team point based on experience Identified and utilised as a resource by other programs, service providers and families in relation to Cerebral Palsy Alliance services in the region For complex matters, will escalate problems to the next Seeks assistance from the manager around complex matters level when appropriate Informs peers and manager appropriately when issues requiring attention are identified Shares concerns around staff/team challenges with manager, seeking assistance appropriately Identifies areas of potential concern and provides formal Collaborates with peers and manager when an area of concern is identified recommendations for solutions and assists in their delivery Shares ideas and makes considered recommendations for solutions Is instrumental in the implementation of new ideas and changes to service delivery

6 Core Competencies Competency Descriptors Performance Outcomes Legislation/Standards/Practi ce Has a broad working knowledge of all relevant standards and government legislation, for example WHS, Disability Inclusion Act, Disability Services Standards Has an understanding of the issues around the legislation, the impacts of non-compliance and how both work and affect the organisation. Understands the importance of sharing this information across the organisation. Has an understanding of an interprets complicated work practices and may assist in the review/development of new work practices Demonstrates working knowledge of DSS and DSA and provides services that reflect these standards Freely shares and disseminates information around legislation and practice so as to contribute to a culture of organisational teamwork Could be called upon to formally inform others regarding best practice in this area Actively participates through all available means to develop better work practices in both the team and service Will present/share with team and managers ideas for new work practices Qualifications/Experience HSC or Certificate IV or equivalent work experience Skill level and past work experience is evident in daily practice Service Delivery Performs general administrative and or data entry duties Provide a high level of organisation and administrative support to LifePoints including the maintenance of record systems (hard and Apply high level of utilisation of software packages electronic) Routinely maintains client databases. Establishes collaborative partnerships with clients/families & empowers client/family to direct their own care Engages in collaborative identification of needs that reflects and respects client/family priorities Recognises family s team may extend beyond parents alone and includes significant others Completes required documentation in line with standards and policies Pursues alternative courses of action through discussion with the therapists to resolve families more complex issues Establishes, maintains and facilitates parent groups recognises and identifies the need for assistance in the process Works to establish networks with other service providers, administers respite program, recognises and identifies the need for assistance in the process Deals with routine correspondence Apply ordering, purchasing and inventory control requirements Provides information relating to LifePoints services as requested. Assists supervisor/manager with organising meetings Begins to develop specialised skills in a particular functional area of work. Liaises with Manager and peers in a coordinated timely manner towards the development of projects

7 Core Competencies Competency Descriptors Performance Outcomes Presents a positive image of the organisation to the community and external customers. Respond to client/service provider need using high degree of interpersonal skills. Support clients with disabilities to realise their full potential by assisting the therapists in practical tasks such as accepting referrals, administration support and program developments Liaise with other team members, agencies, service providers and family members regarding assessment, intervention and service coordination Be responsible for arranging appointments with clients in liaison with other team members Liaise with clients/families, team members, and other departments within CPA around ordering, invoicing and payments. Engages in conversations with families, service providers and the community that highlight the work of Cerebral Palsy Alliance and how it impacts families May participate in events as a Cerebral Palsy Alliance representative

8 Summary of required knowledge, skills and experience requirements: Essential: Excellent interpersonal and written communication skills Computer literacy and familiarity with Microsoft Office packages with intermediate skill level (Word, Excel, Outlook). Ability to work effectively as part of a team Ability to prioritise work and meet deadlines A flexible and collaborative approach to work Commitment to the rights of children, young people and adults with disability Commitment to learning and development Desirable: Previous experience communicating with people with disability Experience in working independently and as part of a team Experience with working with people from diverse backgrounds Knowledge of the Disability Inclusion Act and Child Protection legislation An understanding of the National Disability Insurance Scheme (NDIS) Act Signed... Date... STATEMENT OF DUTIES Human Resources does not require a Statement of Duties however where duties vary amongst employees with the same (or generic) job description the manager may choose to attach a detailed statement of duties to the job description.