Immigration Contribution Agreement Reporting Environment Transition to a new accountability framework

Transcription

1 Immigration Contribution Agreement Reporting Environment Transition to a new accountability framework British Columbia Information Session January 23, 2013

2 Outline 1. CIC Context 2. Service-level Information Needs 3. Service-level Data Collection Tool: icare 4. Reporting Back to You 5. icare Implementation Now and in the Future 2

3 Purpose To help you understand CIC s servicerelated reporting requirements for the National Settlement Program 3

4 Section 1 CIC CONTEXT 4

5 Settlement Program Components The Settlement Program funds services to assist newcomer settlement and integration Main Direct Program Components Needs Assessment and Referrals Information and Orientation Language Assessment Language Training Employment -related Services Community Connections Expected outcomes Increased understanding of life in Canada Improved language skills Improved ability to find employment Improved connections to communities 5

6 Contribution Agreement Reporting Requirements SPOs crucial partners in delivery of Settlement Program as they receive funding to deliver services directly to newcomers All federal departments must ensure that programs delivered with contribution funding are effectively meeting their goals SPOs required to report to CIC services delivered and newcomers usage of services as established in their CAs Information reported by SPOs through: Narrative/statistical project reports Data systems (such as icare) CIC analyses the data to assess performance through a variety of accountability methods 6

7 Employmentrelated Services (ES) Employmentrelated Services (ES) Employmentrelated Services (ES) Employmentrelated Services (ES) Employmentrelated Services (ES) Employmentrelated Services (ES) Settlement Program Accountability Framework Settlement Program Settlement Services Outputs Immediate Outcomes Monitoring Performance Measurement Intermediate Outcomes Evaluation Ultimate Outcomes Research Planning Audit 7

8 Supporting Ongoing Monitoring/Performance Measurement Monitoring project performance to assess if projects are achieving targets established in CAs Ongoing Program performance measurement through an analysis of aggregated program outputs How many clients are being reached? How many services are being delivered? Are the services cost-effective? 8

9 Supporting Evaluation and Research Evaluation of all grants and contributions on a five-year cycle Data collected creates basis for evidence-based evaluation Collecting client consent and contact enables future surveys Linking needs assessment to CIC services received will tell if clients received needed services Knowing what services clients received enables assessment of relevant outcomes (with client survey) e.g.; the extent to which they increased understanding of life in Canada. and research: Ability to link with Statistics Canada longitudinal income database will allow for analysis of economic outcomes of Program clients Collecting postal codes will enable analysis of client mobility 9

10 Supporting Planning Analysis of summary data can inform planning of future services Trends in clients demographics matching services to client profile Service patterns increasing or decreasing service provision Frequency of needs identified development of new services Frequency of referrals development of partnership with other organizations 10

11 Use of Data CIC Monitoring Ongoing performance measurement Evaluation Research Planning 11

12 Section 2 SERVICE-RELATED INFORMATION NEEDS 12

13 Accountability Information Needs Data needed for each component includes Client information: Who is accessing services? Service characteristics: How the services are delivered? Scope of service: What is being delivered? In some cases: Baseline information - What is the status of client at the start of participation? Progress information What is the status of client at the end of participation? Most of the data is collected through the immigration Contribution Agreement Reporting Environment 13

14 Data Needs Needs Assessment and Referrals (NARS) Main data collected Client information Client served Preferred official language of service Service characteristics Referred by Start and end of service Language of assessment Scope of service - NARS-specific CIC needs identified and referrals provided Non-CIC needs identified and referrals provided Completion of settlement plan 14

15 CIC-Program Needs Non-CIC Program Needs 15

16 Information Data Needs and Orientation in Canada (I&O) Main data collected Client information Client served Preferred official language of service Service characteristics Referred by Start and end date, duration Format (Port of entry, Family/individual/group) Language of service Number of people in session Target group (e.g.; seniors, women) Scope of service I&O specific Topics covered (see next slide) Referrals provided 16

17 Topics Covered in I&O Overview of Canada Sources of Information Rights and Freedoms Canadian Law and Justice Important Documents Improving English or French Employment and Income Education Housing Health Money and Finances Transportation Communications and Media Community Connections Becoming a Canadian Citizen Please note: All topics do not need to be included by all organizations in all sessions 17

18 18

19 Data Needs Employment -related Services (ES) Main data collected Client information Client served Preferred official language of service If early departure, reason for exit Baseline information Pre-intervention status Service characteristics Referred by Start and end date Duration Language of service Target group Scope of service - ES-specific Long-term interventions (e.g.; Mentoring; Internship; preparation for licensure) Short term interventions (e.g.; Resume matching; Networking opportunities; Career counselling) 19

20 Session - Employment Intervention 20

21 Main data collected Data Needs Language Assessment (LA) Client information Client served Official language of preference Previous language training Primary objectives Special learning needs Language training requirements (time, place) Service characteristics Date of Assessment Language of service Referred by Language assessed Assessment tool Scope of service LA specific Referrals provided Baseline information Results of assessment 21

22 Main data collected Data Needs Language Training (LT) Results of the language assessment are shared with training SPOs Client information Client served Benchmarks working towards Literacy levels Completion of training Reasons for early exit (if) Service characteristics Start and end dates Classes/hours per week Number of spots in class (total and CIC-funded) Schedule, format, level Scope of service LT Specific Dominant focus Target group Training hours Progress information Scores at the end of the course 22

23 Section 3 INFORMATION COLLECTION TOOL: icare 23

24 Immigration Contribution Agreement Reporting Environment (icare) Supports SPOs in fulfilling accountability requirements of the CAs Aligns with the Settlement Program direct components Collects data on outputs in line with identified data needs Enhances CIC s ability to collect and assess outcomes of the Program Enhances CIC s ability to collect client and service data in a secure environment To date focuses on direct services only; in the future may include information on indirect projects 24

25 icare Structure April 2013 Employment Related Services Needs Assessment and Referrals Information and Orientation (in Canada) SPOrtal Community Connections Language Assessment January 2014 Language Training 25

26 SPOrtal SPOrtal SPOrtal Functions Administration Entry point User registration Communication User support materials Group data entry Client validation To access services clients must provide immigration documentation Client immigration ID # linked to immigration database Provides client name Provides demographics characteristics for reporting Client consent and contact collected For future evaluations For future research 26

27 Client Profile 27

28 icare Access Authorized SPOs using icare Only icare components the SPO received funding for Security and privacy training provided by CIC Authorized users accessing icare User reliability assessment by the Executive Director Police records for all icare users submitted to CIC though a secure channel Security and privacy training required and attested to Limited use on a need to know basis only for components they are responsible for 28

29 icare Security and Privacy Issues icare collects private information on clients and therefore safeguarding security and privacy a priority Conducted Threat Risk Assessment and Privacy Impact Assessment Developed procedures and requirements to mitigate risks Secure website all data stored behind CIC firewall Very limited client and service data sharing between SPOs Security Manual outlining technical, security and privacy requirements and how to address them Privacy protection information shared with clients Use limited to statistical and aggregate-level data Consent collected and explained 29

30 ICARE: Implications for You icare is provided at no cost; however, it does have implications for SPOs Technical requirements Compatible browsers Security software Privacy protection tools Policy development requirements Organizational security policy Organizational privacy policy Human Resource Development Staff training initial and ongoing Individual criminal records checks 30

31 Section 4 REPORTING BACK TO YOU 31

32 Regular Reports Reports will provide the SPOs (and CIC) with data entered in icare in an aggregate form: Services: # of services provided; # of clients served by service; # of clients by service-related data elements Clients: Aggregated demographic characteristics, at SPO and service levels by age, gender, country of birth, last country of residence, intended province, intended occupation In the short-term reports will be sent to the SPOs; Long-term solution includes self-generated reports in the system Other stakeholders may also receive aggregate data Provincial governments Canadian public 32

33 Client Characteristic Report Example 33

34 Use of Data SPO Monitoring YOUR ORGANIZATION Ongoing performance measurement?? Evaluation Planning Research??? 34

35 Section 5 icare IMPLEMENTATION: NOW AND INTO THE FUTURE 35

36 How Will we Help You Transition Presentations (this one and more, if needed) Information sharing on content (data and definitions) System use training Ongoing User Support Training Help desk Embedded and continually updated resources, including: User manuals Cheat sheets and FAQs Training videos 36

37 Next Steps Continue: Communication Consultations Completion of remaining icare modules Change support we will need your help 37

38 Your Role After the session: We will send you the forms outlining all data elements with definitions (not technical specifications just policy definitions) Review the forms carefully and specify any questions you may have discuss in your organizations Send the questions at the address provided We will be collecting all questions over the next two weeks (February 6 th, 2013) Depending on the questions and suggestions, we will develop further training approach Please make sure that we have your contacts. A sign up sheet is available at the door 38

39 Please send any comments/questions you may have to: 39