Older People and Independence

Transcription

1 JOB DSCRPTON Job Title: Department: Programme Manager Resources Directorate Salary Band: Circa 45k Reporting to: Direct Reports: Location: Head of OD Delivery and Programme Management None Head Office:18 Avonmore Road, London, W14 8RR About us ndependent Age is a charity founded over 150 years ago to provide older people and their families with clear, free and impartial advice on the issues which matter to them. n 2015 we began an ambitious 5 year programme to greatly increase the impact of ndependent Age by significantly expanding our services and campaigning activities. By 2020 we aim to: Have increased our support for the most vulnerable and in need by tenfold Distribute our resources to over one million people annually Respond to over 100,000 enquires each year Double the number of regular visits and calls to lonely older people ncrease our influence on government Our values Work Together "We work together internally and with outside partners to achieve big results" Trust and Respect xxxxx "We act with honesty, openness and integrity and recognise the contribution each of us makes" Older People and ndependence "We put older people at the heart of everything we do" Think Big "We are bold, willing to take responsibility and to adapt Be ffective when we need to" "We deliver a high quality service, using our resources well to deliver value" Job Purpose To facilitate effective programme management and reporting across ndependent Age. nsuring A project management methodologies and tools are embedded within the culture of the organisation, through training and engagement Head of OD Project Support and Programme Management) Job Description October

2 Main Duties The main duties are as follows: Project Management ngagement: Take ownership and accountability for the A project Management Framework, ensuing it s kept up-to-date and relevant. nsure effective implementation of the framework across the organisation through delivery of updates, training and workshops Provide support, training and guidance to staff managing projects across the organisation to ensure established processes are followed. Facilitate a project lead learning group, to share best practice and lessons learned Stakeholder Management: The Programme Manager will identify and manage collaborative stakeholder relationships, successfully managing engagement and communications to ensure buyin, bringing in senior level support when required. dentify training needs amongst the manager community to improve collaboration. Programme Reporting: Hold an over-arching view of the portfolio of organisational projects, with responsibility for producing a reporting dashboard and regular reporting to the SMT and relevant managers, disseminating learning as required. Providing SMT with sufficient data to make decisions on projects. Programme Management: Day to day management and leadership of a work programme. At this level this involves ensuring Project Managers are following the A methodology, ensuring resources are accurately allocated to projects Manage the lessons learnt process following project closure and ensure learnings are implemented to continuously improve the PM framework Project Management: Support the Director of Resources and Head of OD Delivery and Programme Management in the annual planning cycle. Manage adhoc individual projects as required by the Head of OD Delivery and Programme Management Risk Management and compliance: Help dentify, monitor and proactively manage project risks and issues taking tangible action to ensure strategic and operational risks and issues are identified, prioritised, assessed, and appropriate mitigating actions are developed, implemented and monitored. nsure compliance with legal, contractual and partnership agreements. Other Duties As a member of the Charity s Leadership team observe a code of conduct consistent with the values of the Charity to facilitate an environment of employee well-being & engagement. Support the work of colleagues across the organization including supporting strategic goals and other cross directorate objectives required. To observe and comply with all ndependent Age Policies, including the key policies and procedures on Confidentiality, Data Protection, Health and Safety, Safeguarding and nformation Technology Policies and Procedures. To undertake specific safety responsibilities relevant to individual roles. Other responsibilities appropriate to an appointment at this level. 2

3 Competencies Customer centric nsures that the highest possible quality of service is provided to the older person. Collaborative Works with others to share ideas, knowledge and best practice to achieve the best possible outcomes for older people. ngenious Able to look beyond the obvious to generate the best possible outcome for the older person and the organisation. Trustworthiness and ethics Displays interpersonal skills and personal values which are in line with the organisation s Values. Driven to deliver Displays an inner drive to deliver the best possible outcomes and a determination to succeed and overcome obstacles. Horizon scanning Constantly remains abreast of developments which impact on the organisation and takes appropriate action to act on change. Leading others Proactively takes action to enhance the capability, morale and performance of the team by influencing individuals. Creativity and innovation Fosters and encourages an environment which supports creativity and innovation in all aspects of performance. nspiring others nspires and motivates others to achieve high levels of performance. Results focused Constantly seeking new opportunities, proactively takes action to ensure required results are delivered. Job descriptions cannot be exhaustive and so the post-holder may be required to undertake other duties which are broadly in line with the above key responsibilities. ndependent Age is committed to equality of opportunity and of eliminating discrimination. All employees are expected to adhere to the principles set out in its qual Opportunities Policy and all other relevant guidance/practice frameworks. 3

4 PRSON SPCFCATON Criteria Requirements ssential () Desirable (D) ducat ion & Qualifi cations ducated to Degree level or equivalent experience vidence Source: Application (A) nterview () xperience & Knowledge Strong understanding of project management, with evidence of managing projects with multiple stakeholders xperience of working within a Programme Management Office xperience of working with organisational change Proven experience as a Project Manager 4

5 Ability to work collaboratively across organisational boundaries Proven track record of influencing across all levels of seniority Thrives working proactively with little supervision Skills & Abilities xcellent interpersonal, communication, influencing, negotiation and facilitation skills. Pragmatic and solutions-focussed xcellent personal organisation skills including attention to detail and multitasking A strong relationship builder with a proven ability to influence, consult, coach, educate and advise at all levels. Calm under pressure and a good team player 5