Customer Feedback Summary
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1 Customer Feedback Summary Of 212 customers surveyed, 163 responded Clean & Safe 98% Communication 95% Installation Crew 96% Problem Resolution 99% Professional & Organized 96% Quality Of Materials 98% Quality Of Workmanship 98% Sales Knowledge 97% Schedule 96% Value 97% Recent Reviews & Published Comments relies on our Page 1 of 8
2 Laura R. Glendale, WI Jul 17, 2018 Duane W. Mazeppa, MN Jun 25, 2018 May 17, 2018 Nov 16, 2017 I highly recommend the product BoralSteel, and even more, (and most important), the company Lifetime Shingles LLC their professionalism and excellent work with installation. Wayne Stanek knows his product, and hires the best crews. Joe, Justin, and Brian did a fabulous job and I am very pleased... Thank you your kind review! We are so happy to hear that you are a pleased customer. Thank you taking the time to offer feedback. It's a great way us to ensure we are continuing to meet and exceed expectations. Construction crew was not as professional as Wayne was in Although everyone that I dealt with at Lifetime provided great service, i would like to recognize Jessica Lemperes her exceptional service in keeping me inmed of the status of my project and helping to accommodate the special need required my project This was a long-distance job and both Jessica (home office) and Marcus (crew chief) were in regular communication with us bee and during the project. Since we weren't able to be there, the photos Marcus sent during the siding and roofing project were both exciting and reassuring. All of our questions... relies on our Page 2 of 8
3 Ted G. Brownsville, MN Nov 16, 2017 S.J.S. Hastings, MN Nov 16, 2017 Kathy O. Glenwood City, WI Oct 30, 2017 We hired to put a steel roof and new siding on a century-old rural property. Our schedules kept us away from the worksite but the crew chief kept us in the loop with calls, texts, and photos, which reassured us and which we really appreciated. The building is completely renewed the next 100 years! Thank you your kind review. It is our goal to make sure that our customers are happy and satisfied. Thank you choosing! There were no hidden costs and they were very professional. We had to add lightning protection, Marcus was very cooperative in installing and working with the company. Thank you your honest review. We appreciate the feedback. Your project turned out beautifully. Thank you choosing! Lifetime shingles was very professional throughout the process. They completed the job within the agreed time frame and held to the estimate. My questions were answered and concerns addressed. They were very pleasant. Happy to recommend them. Thank you your review Kathy! We appreciate your kind words and are happy to hear you are pleased! relies on our Page 3 of 8
4 Greg C. Dayton, MN Oct 07, 2017 John B. Auburndale, WI Sep 07, 2017 Jeff D. Emily, MN Aug 30, 2017 Rollie was inmative and patient with our questions. The roofers were courteous, efficient, fast and kept the job site clean. The Lifetime staff kept us inmed throughout the project. Best of all, our roof has a textured, upscale look.greg & Sharon ChristianP. S. Yes Rollie is my brother, but Sharon is a tough sell. Thank you your kind review! Your new roof suits your home perfectly! I could not have had a better company or owner help me with my roofing needs. The product is awesome, the employees are competent, and the customer service is top notch professional. Hi John, Thank you a great review! We were happy to earn your 5-star review and your home looks amazing. Thanks again! The team at Lifetime Shingles. Marcus gave us comparative inmation about the different types of metal roofs on the market. He was able to answer all our questions and find the right product our project. He was timely and provided a time frame the work to be completed which worked our schedule and the project was completed... Hi Jeff, Thank you your great review. Our goal is to meet our customer's needs and we are happy to hear when we have done so. Thanks again! The team at. relies on our Page 4 of 8
5 Aug 10, 2017 Kathy S. Pierz, MN Jul 27, 2017 Deb D. Marshfield, WI Jul 17, 2017 Jun 13, 2017 May 30, 2017 The crew, they were great and worked hard on the project. I would use them again! Thank you the kind review Kathy! We appreciate the feedback. It helps us to continue to strive excellence! The Team at I absolutely love the look. The color matches my house perfectly. Hi Deb, thank you your kind review! I would agree, the color you and Wayne chose is perfect! It looks beautiful and I am sure you will love it years to come. Thanks again, Jessica All looks good at this time. The new shingles look great and they have withstood two 60 to 70 miles per hour wind storms. relies on our Page 5 of 8
6 Ron F. Marshfield, WI May 30, 2017 Apr 27, 2017 Apr 27, 2017 Bob E. Bingham Lake, MN Apr 27, 2017 Wayne showed my wife and I existing shingle projects that he had done and that helped us with our decision to have do our roof.the two employees doing the project were great to work with. Thank you so much a great review! We enjoyed working on your project and the Sage Green Cottage Shingle was a great choice your home. Thanks again! I was most satisfied with ' cleanliness and the nice completed installation. Marcus and the installation crew provided me with exceptional service. We are very happy with everything completed by. Thank you your kind words Bob. We enjoyed working on your project. It looks fantastic. You chose a great color and profile! relies on our Page 6 of 8
7 Randy L. Chasak, MN Apr 25, 2017 Apr 18, 2017 Heidi T. Forest City, IA Jan 29, 2017 Jan 11, 2017 Jan 11, 2017 Jan 04, 2017 I have used For a roof project at my church, and now used them to put a roof on my own home. Marcus and crew did a great job on both projects. can handle the jobs no matter what size without problems. Thanks, Randy L. Chaska,MN Thank you your kind review, Randy. We have enjoyed working with you as well! your roof looks great! Very satisfied with the workman who came out. We worked with to replace the roof on our residence, as well as several buildings on our acreage. We received great service from start to finish - Dave and his crew were exceptional and we can't say enough good things about them. They treated our property with care, cleaned up carefully... The installation crew was the hardest working bunch of guys I have ever seen. They busted their buts putting on the roof bee Christmas, and we are appreciative of their efts. Thank them all from the bottom of our hearts. I think the company does quality work and stands behind it. I also think Marcus really believes in the product he sells and wants to help people. I appreciated his candor, honesty, and detailed estimates. Experienced, competent work relies on our Page 7 of 8
8 Dec 27, 2016 S.H.O. Marshfield, WI Dec 21, 2016 James H. Marshfield, WI Oct 25, 2016 Jeff S. Milwaukee, WI Sep 29, 2016 Glen H. Hudson, WI Jul 04, 2016 I was most satisfied with the work crew. They seemed very competent. The quality was great. Very happy with everything - from discussing the shingles to, to installation of shingles and the completion, Excellence sales person, company and quality of product. They did an excellent job. They did not cover up problems. They brought them to our attention. The company is efficient and professional. I am glad I had them on the job! Thank you your kind review! We enjoyed working with your on your roofing project. Your roof turned out beautifully! Outstanding product with outstanding installation and support. Thank you your kind review Jeff. We appreciate it! was great to work with! Very friendly, clearly communicated our options and listened to what we were looking in a roof. Choosing one of the metal roofs was the best fit us and we found our fit thanks to Kevin's knowledge and expertise. relies on our Page 8 of 8
JMC Homes is an execlent company. They made the process of home buying very nice.
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Great communication during the job.fixed our roof! Very helpful also in suggesting how best to approach a project
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Customer Feedback Summary Of 144 customers surveyed, 84 responded Likely to Recommend 99% Service Personnel Professionalism 100% Professional & Organized 100% Communication 98% Problem Resolution 100%
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