KPI. Why. Winning KPIs Masterclass. Developing, Implementing & Making KPIs Work in Your Organization. you should attend?

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1 Winning KPIs are the only tool that links day to day activity at the workface, to your organization s strategic objectives Organizations with over 20 KPIs lack focus, lack alignment and underachieve. David Parmenter believes there are normally fewer than 10 true KPIs in an organization and these should be measured and reported on daily, or at least weekly. In this workshop David will explain that there are four types of performance measures and choosing the right mix is crucial for effective measurement and control. Covering the latest thinking on KPIs, and based on David s Internationally recognized work and his two KPI books,this masterclass will give you insights and a practical step by step methodology to rediscover your critical success factors and the underpinning winning key performance indicators. This course will address the common issues of how you measures subjective areas, how KPIs can assist in a change process, where KPIs link to strategy, what measures should I use in the sales and operational areas,how to ascertain measures and why SMART measures do not necessarily work. Led by author, presenter & facilitator David Parmenter B.Com, FCA (ICAEW) David Parmenter FCA (Eng & Wales) is a leading expert in KPIs, quarterly rolling planning, quick month-end processes and making reporting a key decision -based tool. He has spoken in 30 countries and has been a keynote speaker for the IBM Finance Forum, The World Capability Congress and for a number of customer conferences. David has published many articles in management and accounting journals around the world. John Wiley & Sons, New York, have published his four books, including KeyPerformance Indicators and Winning CFOs. He has workedfor BP, Ernst & Young, Pricewaterhouse Coopers and Arthur Andersen & Co. Why you should attend? The workshop gives insights to achieving winning performance indicators. It gives a practical step by step Exclusively brought to you by:- methodology to rediscover your critical success factors and the underpinning winning key performance indicators. It will become clear how this could offer you a chance to leave a lasting legacy in your organisation. There will be sector break-out workgroups for Enterprise ( FTEs, Over 1000 FTEs) Small to Medium Enterprise Government Non Profit Agencies First 10 delegates will receive a complimentary signed copy of David s signed (Latest Edition) KPI David s energy, passion and clear delivery of KPIs were very vital and useful. Business Support Group The exercise sessions on identifying KPIs were very practical and extremely useful. Group Finance David is very knowledgeable and an expert in this field. He is very helpful and gives answers immediately. The handouts were very comprehensive. Group Quality Division Amongst the top level of presenters in over 30 years attendance. Animated, involving, focused, knowledgeable, passionate. Director Quality & Operations Group interaction and brainstorming that David facilitated was a highlight for me. Regional Operations Manager The exercise on identifying KPIs were very Practical and extremely useful. Director Strategy Planning Attending this masterclass has given me an impetus to re-launch KPI reporting in the organization and link operational performance to these KPIs. Chief Financial Officer Electronic templates provided to help you start orrestart your KPIs in your organization

2 Program Outline DAY 1 DAY 2 12 Step Model to Develop and Use Winning KPIs Continued What are Key Performance Indicators? Difference between the four types of performance measures The characteristics of key performance indicators Understanding the myths of performance measurement that lead failure. Understanding the dark side of performance measures Lead and lag indicators revisited The 10, 80, 10, rule for performance measures Importance of knowing your critical success factors Understanding the myths of performance measurement that lead to failure By tying KPIs to pay you will increase performance Most measures lead to better performance All performance measures are KPIs Monitoring monthly performance measures will improve performance. KPIs are financial and non financial indicators Finding the Critical Success Factors (CSFs) in Your Organisation Case studies The three stage process Workshop: Brainstorm the success factors in sector groups Learn how to use relationship mapping to find the success factors with the greatest influence (Airline example) Workshop: Shortlist the likely CSFs in your in Sector using the relationship mapping technique How to Ascertain Performance Measures Using success factors to derive measures Understanding the need for past, present, and future measures Workshop: Performance Measures in a couple of CSFs to How to Present your Performance Measures How to improve your reporting of performance by the adoption of Stephen Few s work. Better practice reporting techniques. Workshop: Develop reporting formats for the board and the senior management teams. Getting performance measures into teams Learning how to get teams to develop their own team balanced scorecard. Workshop: Develop generic scorecards for teams. Each team will design two scorecards. Case studies Non profit organisation Government department Manufacturer Service Airline KPIs for your enterprise A question and answer session where David shares his thoughts on your organisation s KPIs Comparison to Other Methodologies Balanced Scorecard Paul Niven s work Stacey Barr s PuMP KPIs: The Road Ahead the implementation issues Introducing agile techniques to improve the likelihood of success (SCRUM meetings, Kanban) Implementing KPIs in a not for profit organisation Implementing KPIs in a small to medium enterprise Selling and leading change to the senior management team (including the work of John Kotter) The next steps to take in the following five weeks 6 Stage Model to Develop and Use Winning KPIs The seven foundation blocks Walk through the book, understanding the questionnaires, Team worksheets and checklists, and workshops contained in the book Final Workshop: Workgroups prepare a small PowerPoint presentation (3 to 4 slides) covering their new insights into the CSFs, performance measures they are taking back to work, their next steps, outline of their sales pitch.

3 This workshop will enable you to: Gain an in-depth understanding of the characteristics of key performance indicators (KPIs). Understand how key result indicators,performance indicators and KPIs fit together. Understand how to report KRIs, RIs, PIs and KPIs in a better practice way. Breathe new life into an underperforming balanced scorecard. Understand KPIs which may be of relevance to your organisation. Implement the suggested road maps to develop KPIs in your organisation. Cascade performance measures down to teams. Find your organisation s critical success factors. Participants will immerse themselves into: Cutting-edge knowledge and concepts for KPI development. Management models that have a profound impact on KPIs. The 6 stage winning KPI model. How to set up a KPI project team. Implementation issues for large, medium and small organisations. The six stage process: Stage 1: Getting the CEO, senior leadership team, management and staff committed to the change Stage 2: Up-skill in-house resources to manage the KPI project Stage 3: Leading and selling change Stage 3: Leading and selling change Stage 4: Ascertain the key aspects that need to be done well day-in day-out (the operational critical success factors) Stage 5: Determining measures that will work in your organisation Stage 6: Get the measures to drive performance On successful completion of this workshop delegates will receive: A comprehensive user guide on how to introduce performance measures, covering a detailed 12 step process A grounding in how to find the critical success factors (CSFs) in their organisation In-depth understanding of the four types of performance measures a new major breakthrough to ensure greater clarity. Many KPI reporting templates which can be adopted immediately Access to electronic media to save time with implementation A breath of new life into their balanced scorecard Ongoing communication with David Parmenter to support the implementation process* Certification for Consultants David will be giving winning KPIs implementer certification to any consultants who attend this workshop and who complete a KPI project, using the methodology. The winning KPIs implementer status will become a sought after international accreditation allowing recipients access to David s latest intellectual property upon membership. The general consensus was that this was one of the most worthwhile professional development master classes that any of us had attended in quite a while. David s passion for KPIs came across, and was backed up by his subject matter expertise and practical experience. The friendly, interactive nature of the master class was a big plus. I am already thinking of how best to put the skills I have gained into practice. The master class really helped me gain a workable knowledge of the techniques Who Should Attend? CEOs, General Managers and Human Resources Managers who wish to revisit performance measurement in their organization. Heads of Divisions responsible to monitoring and reporting the performance of a business unit. The team in charge of a balance scorecard implementation. CFOs and reporting accountants. Consultants who wish to be certified on this methodology. Course format This course will be held in a highly interactive workshop format with case studies, better practice examples and implementation guidelines. Workshop Timing 8:30 AM : Registration 9:00 AM : Workshop Begins 10:30 AM : Morning Refreshments 1:00 PM : LUNCH 2:00 PM : Workshop Resumes 3.30 PM : Afternoon Refreshments 5:00 PM : Workshop Ends

4 Workshop Leader David Parmenter is an international presenter who is known for his thought provoking and lively sessions, which have led to substantial change in many organizations. Besides delivering in-depth workshops he has been a keynote speaker for the IBM Finance Forum, The World Capability Congress, TEC Malaysia, Censof, Targit, CPA Australia and Profiles International Romania. David is a leading expert in: the development of winning KPIs, replacing the annual planning process with quarterly rolling planning, lean accounting practices and 21st century management and leadership traits. David's work on KPIs is recognized internationally as a breakthrough in understanding how to make performance measures work. His book, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, now in second edition, is one of the best selling performance management books on Amazon.com. John Wiley & Sons Inc have also published The leading-edge manager s guide to success Winning CFOs Key Performance Indicators for Government and Non Profit Agencies. David has delivered public and in-house workshops to thousands of in 30 countries. attendees He worked for Ernst & Young, BP Oil Ltd, Arthur Andersen & Co, and Price Waterhouse, and he is a fellow of the Institute of Chartered Accountants in England and Wales. He has written over 50 articles for the accounting and management Journals including quarterly rolling planning - removing the barriers to success, Throw away the annual budget, Beware corporate mergers, Implementing a Balanced Scorecard in 16 weeks not 16 months, Convert your monthly reporting to a management tool, Smash through the performance barrier, Is your board reporting process out of control? Implementing winning Key Performance Indicators, Quick month end reporting Crisis leadership, Leadership lessons from Sir Winston Churchill, Lessons from Peter Drucker, Jack Welch s leadership, Should we abandon performance measures etc.

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