TRACK: RESILIENCY WORKSHOP: 4 Title: Technology Resiliency Part 1 Moderator: Chris Norton, VTC Date: February 22, 2017

Transcription

1 TRACK: RESILIENCY WORKSHOP: 4 Title: Technology Resiliency Part 1 Moderator: Chris Norton, VTC Date: February 22, 2017

2 Airport Focused Technologies Faster processing Better customer service Safer operations Fewer errors More control R ELIAB LE CONSISTENT WOR LD CLASS Resilience is the ability to provide and maintain an acceptable level of service in the face of faults and challenges to normal operation. The ability of the facility to keep up with and accommodate technology.

3 Where have we been? Airport Focused Technologies

4 Airport Focused Technologies Where are we headed? Examples and thoughts about current and near future technologies How the heck do we plan for that? How do we operate it? How do we achieve Technology Resiliency?

5 Our Speakers Josh Cohn InterVISTAS Consulting Inc. Chris Blasie Rockwell Collins/ARINC Steve Bennett Swanson Rink Julie Kenfield Jacobsen Daniels Associates Moninder Birdi Birdi & Associates, Inc.

6 TRACK: MINI-TRACK (RESILIENCY) WORKSHOP: 4 Title: Technology Resiliency - Part 1 Speaker: Josh Cohn, InterVISTAS Consulting, Inc. Date: February 22, 2017

7 Technology and Resiliency Airports are in constant state of flux renovations, expansions, weather delays, traffic declines Resilient airports: Adapt to future disruptive factors Evolve and respond rapidly to meet new challenges Thrive in any environment Technological developments can optimize performance in multiple areas Improve customer service Improve operational efficiency The Internet of Things

8 What is the Internet of Things? Connecting any device with an on/off switch to the Internet and/or each other Creates a giant network of connected people and things Collects and exchanges data Applications in all industries healthcare, energy, transportation 50+ billion connected devices by 2020 (Gartner & Cisco)

9 How are airports using IoT? Mobile apps provide detailed information based on passenger location and needs Baggage tracking, in partnership with airlines Facial recognition technology at security Robot car valet parking and parking space availability monitoring More efficient custodial operations soap dispensers with sensors Controlling HVAC to reduce cost and carbon footprint LCY is the first airport to test the IoT on airport-wide scale

10 London City Case Study Awarded 800K by UK s Technology Strategy Board in 2013 for 12 month trial Installed interconnected sensor network, data hub, and dashboard Three major focus areas benefiting both the passenger and airport Measuring passenger journeys Sensor/camera network to monitor volume and flow pattern of passengers Record passenger speed and density through each stage Asset tracking Track exact position and movement of airport equipment (i.e., tugs, stair trucks) Have equipment ready to ensure fastest possible aircraft turnaround time Location based services for travelers Phone app providing flight specific and/or location specific notifications Pre-order retail, food & beverage services prior to airport arrival with delivery at the outlet or gate

11 London City Airport Trial in Action Source: TSB IOT Demonstrator Program London City Airport, Living PlanIT Source:

12 IoT Trial Benefits & Challenges Airport Benefits Asset tracking of airport equipment Prioritize staffing Weigh infrastructure investments Meet 20-minute curb-to-gate promise Enhance the customer experience & improve revenues Passenger Benefits Deliver location based services to passengers (i.e., real-time flight info, at-seat meal delivery) Enhance and calm the passenger experience by reducing uncertainty Provide real-time information on journey times and space utilization Challenges Maintain data anonymity Remove external connections to other networks Bandwidth required to connect systems

13 Customer Service Robots Norma, Amelia, and Piper San Jose Int l Airport $120,000 project financed by the airport's concessionaires Limited to showing travelers interactive airport maps, taking selfies, and dancing in their geo-fenced mats Speak six languages Spencer Amsterdam Schiphol Airport & KLM Scans boarding passes and guides passengers to their gate Travels at speed of group, avoids obstacles, and announces remaining distance

14 Customer Service Robots Nao JAL & Tokyo Haneda Airport 60cm-tall humanoid robot presents airport facility information, flight information, and destination weather Can hold interactive dialogue or use digital information screen Staff communicate with it via smart watches Amer Robot Dubai International Airport Will renew and issue visas to transit passengers Answer any immigration related question Still in testing phase

15 Leo Geneva International Airport Passengers scan boarding passes, affix printed luggage tags, and drop bags in its cargo bay Bags securely dropped off in terminal, where a human scans and places on baggage belt Can carry two bags Collision avoidance Impact of full-scale deployment on operations and congestion unknown Baggage Checking Robots

16 Security Robots AnBot Shenzhen International Airport Four facial recognition cameras Can disarm people with non-lethal charge if they are deemed a threat (prod can only be activated by human operator) Ability to call in police intervention if needed Moves at a top speed of 11mph Charges on its own Provides flight information Source: AWR

17 Ray Düsseldorf International Airport Scans car to determine size, gently picks it up at the tires (think forklift), and stores it Automatically rearranges cars based on their scheduled departure time Connected to flight database to know when customers will arrive (adjusted by owner via app) Can increase available parking space by up to 60% Car Parking Robots

18 Looking to the Future Three key challenges: Omnipresent data collection Potential for unexpected uses of consumer data Heightened security risks Increased use of biometrics and other more secure technologies Increased connectivity and collaboration between passengers, airports, airlines, bags, taxis, etc. creating one holistic and individualized experience Landside Terminal Airside Reduced space per car in garage TNCs reduce demand for rental cars and parking Increased curbside bag drops Reduced anxiety happier customers increased spend Concessions planning changes Mobile passport control impacts international arrivals space Reduced turn times impacts gates requirements Location of GSE facilities Multiple aircraft ramp system (MARS) stands

19 TRACK: MINI-TRACK (RESILIENCY) WORKSHOP: 4 Title: Technology Resiliency - Part 1 Speaker: Chris Blasie, Rockwell Collins/ARINC Airports Date: February 22, 2017

20 Technology Advancements Cloud solutions Digital signage Passenger processing Security Queue management Mobile solutions Public Address/Artificial Intelligence The Next Generation of Airports

21 Display and Hardware 101 Brightness Support VESA mounting points Casing Anti=-glare/anti-reflective surface Temperature Support Open Pluggable Standard (OPS) Display/PC support SNMP and RS232 communication protocols Support VESA mounting points Re-bootable through display remote control Intel industrial Processor Remote management software Protected power supply

22 Flight Information Display Systems (FIDS) Flight Information Display Systems (FIDS) A standard in commercial airport Displays real-time data in various locations Non-sterile/sterile areas; rental car locations, retail, breakrooms, security checkpoints Visual Paging, emergency messages, code share Provides content for check-in, GIDS, RIDS, BIDS, employee communications, and more. FIDS on wheels Irregular Operations Position anywhere Lock display via application Bluetooth/wi-fi access only

23 Creative Communications Communications Security Notifications/Measures Journey Times/Wait Times Real-time flight data Multilingual Art and Creativity 4K display resolution in both landscape and portrait OLED displays Video wall technology Curved displays Double-side displays

24 CMS/Video Wall Management Support of Multiple languages at the same time Central clock integration External content integration (weather) Streaming Video (advertising, safety, security) Advertising Space (external or internal advertising) Multiple columns of content in the same screen

25 Content Management System (CMS) Customer Visual information in many areas of on and off airport premise Assists with reduce mobility (PRM) to locations Retail/Concessions Real-time flight information on the spot Airport Focuses on communication with the passenger throughout the airport experience Heavily persuade/manage customers to select route(s) as well as content being displayed Retrieve actual volume on passing displays to focus on various aeronautical and non-aeronautical services.

26 Non-Aeronautical Revenue Pure focus on retailers, concessionaires, rental cars, hotels, etc. Provides a selection of where/what to shop and eat Provides concentration of dwell times and keeping customers aware with real-time flight information

27 Interactive Wayfinding- Multi-touch Display Search/Filter Directory Long-term/short-term advertising campaign capabilities Integrate with NFC Google Map integration Multi-lingual Usage Based Reporting/Analytics 3D wayfinding Turn-by-turn directions (sent via mobile)

28 Interactive Wayfinding - Mobile

29 The Digital Experience/Data World s largest taxi company owns no taxis Most popular media owner creates no content World's largest movie house owns no cinemas

30 Data Analytics Data is not currently being shared among organizations at most US airports. Data is critical for an airport to know about: Passenger Flow (where are pax going)? Dwell Times Heavy volume areas Advertisement capabilities Origin/arriving/connecting customers Popular locations during their airport stay ROI

31 Let s make it happen Educate airports and aviation enthusiasts about the flexible and diverse opportunities of digital signage that will only make positive impact to their environment. Make it a WOW environment for all Apply digital signage through many other avenues that can also assist with your proposal and support in the next wave of passenger experience

32 TRACK: MINI-TRACK (RESILIENCY) WORKSHOP: 4 Title: Technology Resiliency - Part 1 Speaker: Steve Bennett, Swanson Rink Date: February 22, 2017

33 PASSENGER PROCESSING RESILIENCY It s about the PROCESS not the DEVICES

34 34 The Problem Screening lines not staffed Equipment out of service

35 Passenger Processing AIRPORT Passenger Wayfinding TSA Passenger Screening AIRPORT Passenger Movement AIRLINE Bag Drop AIRPORT & AIRLINE Passenger Notification AIRLINE Passenger Check In

36 Think of an airport as a portal to another place.

37 New Technology Coming to an Airport near you! Self Bag Drop Automated Security Lane EDS (Explosive Detection System) Scan

38 COMPARING PASSENGER PROCESSING SCENARIOS 01 Traditional Model 04 ASL with Self Bag Drop 02 Traditional Model with Self Bag Drop 05 Linear 03 Automatic Screening Lane (ASL)

39 01 Traditional Model Passenger Check-in Security Checkpoint Often, time consuming and mind numbing!

40 Self Bag Drop 02 Self Bag Drop with Traditional Checkpoint Traditional Security Checkpoint Compared to Traditional Time Reduced 9% Capacity Reduced 1%

41 03 Automatic Screening Lane (ASL) Traditional Check-in Automatic Screening Lane Compared to Traditional Time Reduced 29% Capacity Increased 38%

42 04 Self Bag Drop With ASL Self Bag Drop Automatic Screening Lane Compared to Traditional Time Reduced 43% Capacity Increased 44%

43 05 Linear Self Bag Drop Automatic Screening Lane Compared to Traditional Time Reduced 40% Capacity Increased 64%

44 Analysis Comparison System Capacity Passengers/Hour Max. Time in System (Minutes) 1,912 1,901 2,649 2,759 3, % Traditional Self Bag Drop ASL SBD + ASL Linear Traditional ASL SBD + ASL Linear

45 Upset Conditions 20 Lanes Available Lanes Available Traditional Base Model ASL Checkpoint Self Bag Drop + ASL Checkpoint Linear Max. Time in System (Min)

46 Consider the Whole Process To Find the Best Solution

47 Benefits Reduce resources and operational cost Improve Passenger Experience Mitigate Risk of Failure Improve Reliability

48 TRACK: MINI-TRACK (RESILIENCY) WORKSHOP: 4 Title: Technology Resiliency - Part 1 Speaker: Julie Kenfield, Jacobsen/Daniels Associates Date: February 22, 2017

49 What might our future look like? Robotic suitcases Virgin Galactic s future supersonic jet, Boom Leo, SITA s baggage robot Biometric ID and profiling Screening train Scanning corridor ipad enabled ordering and payment

50 Our objectives as planners Meet our clients objectives Maximize use of existing facilities More space or better use of space Customer experience - improve passenger, vehicle and aircraft flow Ability to meet future requirements Reasonable expenditure Remodel/renovate Work-arounds Operational changes Increase revenue opportunities Maximize flexibility of new facilities Extend useful life of facility Save future operational and renovation costs Transform the passenger experience from ordeal to enjoyable Based on what we know now of tech and processes Understanding the passenger composition Using risk assessment for evaluating future process and tech changes

51 Different speeds of change and adoption Airports Take years from planning to implementation of facilities Rely on long-term financing so make long-term facility and cost commitments Generally cautious about implementing new or unproven systems Must consider how all passengers can adapt/adopt Systems integration desired Technology Generally quicker timeframe from inception to deployment Wide adoption can be months or years from introduction Faster obsolescence with change Typical first adopters are younger travelers or cutting edge users Stand-alone apps or platforms may not integrate with other systems

52 Technology has opposing impacts Baggage robots - improve customer service, but create other congestion? Passenger screening throughput improved, but space needs increased? Future screening technology streamline passenger movement, but change security perimeter and configuration of a checkpoint. Automated food delivery increase revenues, but change seating and circulation factors? Autonomous vehicles may reduce parking change curbfront requirements or create need for separate corrals

53 Resiliency includes planning for failure Evaluating risks What are the critical functions? Understanding history how did we do it before? What were previous failures and successes? How much are we willing to invest? Mitigation Strategies What is Plan B? Physical work-around for airport staff or passengers? Operational changes busing if an APM fails, manual screening of bags with BHS failure Workforce training Can other tech be used to help mitigate? Is there a case for analog back-up?

54 Future-proofing When it comes to future-proofing a terminal, it s around creating large, flexible spaces and considering even material choices and such things in the building that allow for easy adaptation and reconfiguration. Particularly in those areas that have evolved a lot in recent years and are most likely to continue to evolve, around the check-in processes, the security processes and as well around the key retail areas. Stewart Steeves, LaGuardia Gateway Partners CEO, Preparing for the Airport Terminal of the Future, Terminal Design, August 2016

55 Most planning is for existing facilities Column spacing, ceiling clearance Line of sight/wayfinding Infrastructure access/no pathways Connectivity and power Adaptations over the facility s life

56 Gating flexibility RJs to WBs Most planning is for existing facilities

57 Most planning is for existing facilities Gating flexibility RJs to WBs New transportation modes on existing landside Wayfinding and regulatory signage

58 Most planning is for existing facilities Gating flexibility RJs to WBs New transportation modes on existing landside Wayfinding and regulatory signage Narrow curbfronts Distracted pedestrians, confused and engaged with personal tech

59 How can we hit the target? Or at least get close...

60 As facility planners we need to understand and plan for the possible benefits and impacts of technology and its infrastructure on our clients facilities, operations, staffing and budgets.

61 As technology planners... Speakers for audio Older passenger not tech savvy Beacon technology What if systems fail? Dynamic signage and messaging Changing queue and passenger composition Who maintains the systems? IDF below...and implementers, we must understand the impact of tech on the physical facilities, operations, and costs. Raised floors for cabling access Who manages and stores data?

62 As airport operators... Robust IT backbone Easy access to concessions Power / data for dynamic signage and apps Automated cart / robot pathways & charging IDFs for tenant and airport systems Multiple wireless access points & audio Flexible holdrooms with outlets at seats Employee screening portals... we need to understand, evaluate and plan in terms of: Risk, Staffing, Airport investment and return, Sustainability, and Passengers expectations

63 TRACK: MINI-TRACK (RESILIENCY) WORKSHOP: 4 Title: Technology Resiliency - Part 1 Speaker: Moninder BIrdi, Birdi & Associates, Inc. Date: February 22, 2017

64 Problem Statement Integration of New Technologies into Operations is Key to Technology Resilience Scope Management in Large Programs a Challenge Facilities are planned, designed and built for the norm Post Planning/Programming stakeholder coordination inadequate Method of stakeholder design review and feedback is ineffective Form competes with and often wins over Function for focus Design/Build projects increase the potential in the gap of the Common Understanding Long duration of large projects introduces the risk of changing stakeholder priorities, for example: Technical standards Policy changes Technology advancements The complex makeup of large construction projects create scope alignment risks

65 SFOR The SFOR is a collection of Best Practices used to mitigate stakeholder coordination, cost, performance and schedule risks to Capital Improvement Projects. The SFOR, through an innovative process, ensures that: Operations is ready for Project Designs and Project Designs are optimized for Operations. The structured process of the SFOR helps: assess the gaps between operational requirements and plans/designs identify risks to both operations and the project delivery team. It integrates operations and design information to help establish the scope of actions necessary to ensure Systems, Facilities and Operational Readiness (SFOR).

66 SFOR SFOR Process Traditional Activation 100% Activation/Readiness Activation by Discovery During Operations Traditional Activation Timeline 0% Design Construction 15% Design Ground Breaking Opening Date Copyright Birdi & Associates, Inc.

67 SFOR 100% 0% Activation by Discovery During Operations Only Mission Critical Systems are Addressed Non Critical Systems remain unused leaving in place legacy inefficiencies Increase in O&M Costs Loss in Operational Value Systems are increasingly driving facility operations Systems have a 3 to 5 years lifecycle A six month delay can mean a 20% loss in operational value Public Relations Impact Local & National Public Image Grants and Funding Opening Date Copyright Birdi & Associates, Inc.

68 CURRENT CONDITIONS SFOR - Approach Project Architectural/ Engineering Designs FUTURE CONDITIONS Agency Business Processes CONDITIONS CURRENT SFOR Existing Systems, Facilities and Resources ConOps Identifies, addresses & mitigates: Operational Gaps Design Gaps Project Risks Readiness Requirements Activation Scope Stakeholder Sign Off Operations Maintenance Key Management Co-Dependent Organizations Aligns EVERYONE S Project Understanding & Expectations Agency Engineers A&E Contractors Stakeholders

69 SFOR - Process Traditional Activation SFOR Process 100% Activation/Readiness Concept of Operations Activation by Discovery During Operations Traditional Activation Timeline 0% Planning/ Programming 15% Design Design Ground Breaking Construction Opening Date SFOR vs. Traditional Activation Copyright Birdi & Associates, Inc.

70 SFOR - Benefits Client Investment is fully realized from Day One 100% activation of new systems, infrastructure and facilities Operations & Maintenance are fully prepared to operate all components of the new facility Designs and implementation are aligned with stakeholder expectations New systems are effectively integrated with legacy systems Life Cycle System Implications are understood and integrated into the project early

71 Case Study (Large Airport Terminal) San Diego International Airport Completed Operations Simulation: 62 Airport Operations Elements Business Processes Business Standards 36 Process Diagrams 41 Engineering Overlay Designs Identified: 600 Operational Risks Provided Solutions for all Risks Reduced Change Orders Reduced Construction Costs Highlights: $1.0 Billion Project Comprehensive Coverage of Operational Elements of an Airport Secured Operational Buy-In 105 Stakeholder Signatures

72 and so many technologies we haven t even addressed

73 What does Technology Resiliency mean to you? Thoughts? Comments? Questions?