BIT WORKSHOP AIRPORT ROUNDTABLE

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1 BIT WORKSHOP AIRPORT ROUNDTABLE Facilitator: Rick Belliotti, Director, Innovation and Small Business Development, San Diego County Regional Airport Authority 2017 ACI-NA Annual Conference & Exhibition September 16, 2017 Fort Worth, TX

2 TYPE AIRPORT NAME HERE!!!! Contact Information Name: Vanessa Hickman Title: Vice President & Chief Administrative Officer Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Adequate staffing and skills to support growth and expansion 2. Enhance and enrich services to deliver world class service to travelers 3. Ensure efficient and effective business operations

3 TYPE AIRPORT NAME HERE!!!! What are the three highest priority IT projects at your airport? 1. BNA Vision growth & expansion Plan Expand parking capacity and build a Transportation center International Arrivals Building to accommodate growth and attract new destinations Ticketing & Baggage Claim Expansions Concourse Expansions to increase footprint and expand dining & retail options Grand Lobby with expanded capacity to expedite security screening On-Site Hotel Multi-Modal Transit to link to Nashville transit system Relocate major thoroughfare to improve terminal access & traffic flow 2. FIDS/PA/ Content Management System Selection & Deployment 3. Infrastructure Implementation/Deployment Please share any upcoming IT related RFPs or RFQs: Check

4 CHARLOTTE INTERNATIONAL AIRPORT Contact Information Name: Jerry Schwinghammer/John Hilgers Title: IT Director/PMO Manager Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Large amount of construction while airport is at capacity 2. Replacing aged systems 3. Changing management practices in order to deliver Technology as a Service

5 CHARLOTTE INTERNATIONAL AIRPORT What are the three highest priority IT projects at your airport? 1. Opening of Concourse A North 9 gate expansion all technology affected 2. Enterprise application implementations (e-builder, IDMS, CMS, Access Control, BHS, AODB) 3. Information Technology Service Management ITSM (PMO, Service Desk, Vendor Management, Business Continuity, Change Management, CIP, Metrics) Please share any upcoming IT related RFPs or RFQs: IT On-call Services Contract (multiple vendors will be qualified) Perimeter security solution Baggage handling head-end re-control JOC integration situational awareness GIS-CAD spatial data warehouse PARCS parking revenue control system Part139 Inspection tool front-end to Asset Management Tool

6 DFW Contact Information Name: Mike Youngs Title: Vice President Information Technology Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Capital Construction Management Define business processes configure software 2. Passenger Experience IOT predictive analytics 3. Improve situational awareness Joint Operations Center with collaborative decision making

7 DFW What are the three highest priority IT projects at your airport? 1. Construction Project Lifecycle Management 2. Enterprise Data Library 3. Fixin to fix some stuff Please share any upcoming IT related RFPs or RFQs: Access Control Replacement IT Staff Augmentation

8 JACKSON-MEDGAR WILEY EVERS INTERNATIONAL (JMAA) Contact Information Name: Bryan E. Helaire Title: Director, Information Technology Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Security (Physical and Cyber) 2. Resource Management (Financial Controls, Human Capital, & Enterprise Assets) 3. Situational Awareness

9 JACKSON-MEDGAR WILEY EVERS INTERNATIONAL (JMAA) What are the three highest priority IT projects at your airport? 1. Security Access Control 2. ERP 3. Terminal Audio/Visual Controls Please share any upcoming IT related RFPs or RFQs: ERP (next 90 days) C/SUPPS (next 90 days) Terminal Audio/Visual Controls (next 90 days) FIDS Refresh (next 9-12 months)

com In regards to Information Technology at your Airport Biggest Challenges: 1) Rebuilding our newest passenger processing

10 Las Vegas McCarran International Airport Your Contact Information Name: Samuel G. Ingalls, I.A.P., A.A.E. Title: Assistant Director of Aviation, Information Systems Address: In regards to Information Technology at your Airport Biggest Challenges: 1) Rebuilding our newest passenger processing technologies into our older terminal facilities. 2) New passenger processing technologies, such as automated bag 3) TNCs; continuing to refine geofence tracking and reporting technologies 1

11 Las Vegas McCarran International Airport Your Contact Information Name: Samuel G. Ingalls Title: Assistant Director of Aviation, Information Systems Address: In regards to Information Technology at your Airport Biggest Challenges: 1) Rebuilding our newest passenger processing technologies into our older terminal facilities. 2) New passenger processing technologies, such as automated bag 3) TNCs; continuing to refine geofence tracking and reporting technologies 2

Las Vegas McCarran International Airport Your Contact Information Name: Samuel G. Ingalls Title: Assistant Director of Aviation, Information Systems Email Address: sami@mccarran.

12 Las Vegas McCarran International Airport Your Contact Information Name: Samuel G. Ingalls Title: Assistant Director of Aviation, Information Systems Address: In regards to Information Technology at your Airport Biggest Challenges: 1) Rebuilding our newest passenger processing technologies into our older terminal facilities. 2) New passenger processing technologies, such as automated bag 3) TNCs; continuing to refine geofence tracking and reporting technologies 3

Automated screening lanes (ASL) 2) Finalization of Ramp WiFi

13 Las Vegas McCarran International Airport In regards to Information Technology at your Airport Upcoming Projects: 1) Automated screening lanes (ASL) 2) Finalization of Ramp WiFi deployment (and coming ramp DAS deployment) 3) CBP biometric exit program 4

14 Automated Screening Lanes

Finalization of Ramp WiFi deployment (and

15 Las Vegas McCarran International Airport In regards to Information Technology at your Airport Upcoming Projects: 1) Automated screening lanes (ASL) 2) Finalization of Ramp WiFi deployment (and coming ramp DAS deployment) 3) CBP biometric exit program 6

16 Las Vegas McCarran International Airport In regards to Information Technology at your Airport Upcoming Projects: 1) Automated screening lanes (ASL) 2) Finalization of Ramp WiFi deployment (and coming ramp DAS deployment) 3) CBP biometric exit program 7

18 LOS ANGELES WORLD AIRPORTS LAX/VNY Contact Information Name: Aura Moore Title: Deputy Executive Director, Chief Information Officer Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Improving the traveler s airport guest experience 2. Improving the badging process 3. Having flexible and adaptable organizational business processes that facilitate piloting and deploying technological innovation in a timely manner

19 LOS ANGELES WORLD AIRPORTS- LAX/VNY What are the three highest priority IT projects at your airport? 1. International Terminal checkpoint enhancements with automated screening lanes 2. Replacement, upgrade, and/or expansion of security technology systems i.e., CCTV, Access Control, Credentialing, and Computer Aided Dispatch 3. Development and implementation of a new digital strategy that will replace the current digital communication channels for the airport s passengers, businesses, and employees Please share any upcoming IT related RFPs or RFQs: 1. Credentialing System Replacement RFP 2. Access Control System Replacement RFP 3. CCTV Phase 2 RFP 4. Common use RFP 5. E911 RFP 6. IT Equipment & Services (Maintain/Install) RFP 7. Paging System O&M RFP 8. Radio Maintenance RFB ;fgkljf;irj;reoig;ghf;kn;gkng;lkn;lkn;glkjf ;

20 MINNEAPOLIS/ST.PAUL (MSP) Contact Information Name: Eduardo Valencia Title: VP - CIO Address: eduardo.valencia@mspmac.org What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Enhance passenger experience Apple easy, google fast! 2. Achieve efficiencies 3. Enable data based Decision Support (BI)

21 MINNEAPOLIS/ST.PAUL (MSP) What are the three highest priority IT projects at your airport? 1. Implementing the lobby of the future 1. Self bag drop Pilot stages 2. Digital Content Management System (DCMS) integrated digital signage 3. Passenger flow (queues, dell times, operational/commercial intelligence 4. Passenger flow 2. Getting ready for the big game Super Bowl LII 1. DAS 2. WIFI convergence and customer engagement 3. Enterprise GIS elevate GIS to an enterprise resource 4. Cyber security program maturity Please share any upcoming IT related RFPs or RFQs: Self bag drop, WIFI design, DCMS

22 OAKLAND INTERNATIONAL AIRPORT (OAK) Contact Information Name: Kyle Mobley Title: Aviation IT Manager Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Radar Based Perimeter Security (currently in testing) 2. Identity Management System 3. Automated Exit Lane in Terminal 2 (Exit Sentry)

23 OAKLAND INTERNATIONAL AIRPORT (OAK) What are the three highest priority IT projects at your airport? 1. Replacement of the public announcement system airport wide. 2. New Security Infrastructure and cameras to cover all curbside, parking lots, rental car facility 3. VMWare Server and Storage Expansion (8 additional Servers & 270TB additional storage) Please share any upcoming IT related RFPs or RFQs: RFP: Identity Management System (Feb 2018) BIDS: 50 Boarding Pass and Bag tag Printers (Oct 2017) Displays for dynamic Signage (Oct 2017)

24 PORTLAND INTERNATIONAL AIRPORT (PDX) Contact Information Name: Linda Dyson Title: Aviation Technology Programs Manager Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Maintain high quality / award-winning passenger experience through continual improvements Signage / Wayfinding, PDX Mobile App, Wi-Fi Improvements, Distributed Antenna System, and much, much more 2. Supporting 3 major facility upgrades (Terminal Balancing, Terminal Core, Parking / Consolidated Rental Cars), along with other, smaller projects and potential improvements to support Alaska s growth & passenger service goals 3. Design and implementation of PDX Mobile App

25 PORTLAND INTERNATIONAL AIRPORT (PDX) What are the three highest priority IT projects at your airport? 1. Terminal Balancing building 6 gate extension & relocating airlines to better balance passenger flow and baggage system 2. Terminal Core redesign of the ticket lobby, check-in, security checkpoints, and pre- and post-security concessions; relocating airport functions that will be impacted Badging, EOC / Comm Center, Police, 3. Parking & Consolidated Rental Car facility new (3 rd ) garage & relocation of rental cars; new Customer Service Building for functions displaced by Terminal Core Please share any upcoming IT related RFPs or RFQs: Digital Content Management / Delivery System (supports PDX Mobile App) Asset Investment Planning solution Beacons purchase & implementation Future (for Terminal Core) Self-bag drop, Security Queue Wait Times

26 RALEIGH-DURHAM INT L AIRPORT (RDU) Contact Information Paul Hetzel Vice President, Chief Information Officer Paul.Hetzel@rdu.com What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Continue to run the business while innovating and growing the business 2. Balancing customer and business partner requests with budgetary realities 3. Operational efficiencies

27 RALEIGH-DURHAM INT L AIRPORT (RDU) What are the three highest priority IT projects at your airport? 1. AOIS evaluation 2. Oracle ebusiness Suite ERP system enhancements and optimizations 3. Infrastructure lifecycle management Please share any upcoming IT related RFPs or RFQs: 1. AOIS re-implementation 2. Security camera replacements 3. Parking guidance system

28 SAN DIEGO INTERNATIONAL AIRPORT Contact Information Name: Jessica Bishop Title: Senior Manager, I&TS Address: What are the three biggest business challenges that your airport hopes to address with technology? And how? 1. Making informed and predictive decisions to generate revenue or control costs 1. BI program 2. Gaps/overlaps in business software 1. Application portfolio with database query tool 3. Choosing the right technology for upcoming airport develop projects 1. Seat at the table during the planning phases of construction

29 SAN DIEGO INTERNATIONAL AIRPORT What are the three highest priority IT projects at your airport? 1. WIFI upgrade 2. Federal Inspection Station and Parking Plaza technologies 3. Authority wide PC replenishment with Windows 10 Please share any upcoming IT related RFPs or RFQs: Common Use Bag Tags (Q4) PC replenishment (Q1) - Passenger Queue Length Measuring (Q1) - MS Volume Licensing (Q1) - Telecommunication Services (Q1) - Common Use (Q2) - Data Warehouse and Data Analytics (Q2)

BUSINESS INFORMATION TECHNOLOGY AIRPORT ROUNDTABLE

BUSINESS INFORMATION TECHNOLOGY AIRPORT ROUNDTABLE Facilitator: Samuel Ingalls, Assistant Director of Aviation, Information Systems, McCarran International Airport 2018 ACI-NA Airports@Work March 13, 2018