Assitant BAKERY MANAGER Section 1: Position Details

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1 Section 1: Position Details NOTE: In a franchise environment this position description may not exactly fit the requirements of the role. Position Reports To: Bakery Manager/MSOM/Area Manager/Regional Director Is this a New or Existing position? Existing Primary Function (Bullet point 3-4 key reasons why this role exists): Manage the operations of the bakery to maximize sales, profitability and customer satisfaction Implement systems and procedures into the bakery to achieve continuous improvement Train and develop bakery staff to achieve business objectives and staff progression Key Customers (Bullet point the position s major customer): Bakery customers Staff COBS office Community Experience & Qualifications: People Management Bullet point key Commercial Skills and Qualifications required to meet position objectives Beginner skills in MS Office Certificate IV assessment by AM Food Safe Level 1 First Aid Level 1 Position Impact to Bakers Delight / COBS Bread Number of direct reports: Number of indirect reports: Up to 20 Up to 20 OH&S & Travel Requirements Bullet point Work Experience required to meet position objectives Experience in managing and leading a team Knowledge of bread production Knowledge and experience in customer service Knowledge of OH&S, FSP and First Aid Other Requirements of the Position Travel Requirements None T Yes (see Frequency) Frequency of Travel Weekly T Monthly Experience in recruitment and selection Quarterly Basic knowledge of financial statements Basic financial management skills including cash management and banking Drivers Licence Required: T Yes No Required to: T Operate baking machinery T Operate bread slicer T Use chemical cleaning products

2 Section 2: Position Responsibilities Area of Accountability Outputs Key Activities To plan for bakery financial and Business Plans Assist in the preparation of annual business plan in consultation with BM/MSOM by agreed timeframe operational performance. MFS Review business plan on a quarterly basis with BM/MSOM Annual Budgets Review P&L on a monthly basis with BM/MSOM Quarterly Forecasts To achieve budgeted bakery sales targets through facilitation and promotion of marketing campaigns, supporting the local community and individual staff performance. Sales Marketing Range Review Promote marketing campaign within the bakery and directly with customers Participate in community fundraising and product give-aways Promote and coordinate local marketing initiatives Set and communicate sales targets and performance measures for sales staff Review and consult with sales and production managers on weekly targets To achieve budgeted bakery profitability through control of operating expenses COGS Stock Control Wages OPEX Profit Set and control weekly wastage and shrinkage targets Maintain adequate levels of wastage to balance customer demand with COGS Maintain the correct level of stock for production schedule Coordinate and manage stock rotation and stock orders to minimize waste of raw ingredients Manage staff rosters to minimize wages costs to the business whilst delivering product quality and excellent customer service Manage controllable operating expenses To ensure the improvement of COBS Bread standards 5 Star Standards Obtain and review 5 Star Report with AM/RD/VP Review and action any gaps identified from 5 Star Report Maintain knowledge of 5 Star requirements and implement changes as required

3 Section 2: Position Responsibilities Area of Accountability Outputs Key Activities To adhere to OH&S standards OH&S standards Adhere to cash handling and security procedures Clean work environment Liaise with other managers and inform team members of potential hazards and near miss incidents to Five Star improve safety within the bakery Opening and closing Create a healthy and safe work environment in the bakery by proactively rectifying potential hazards procedures Ensure compliance and follow OH&S and Company standards, including completion and maintenance of OH&S records Review Five Star results and implement corrective plans Respond to all OH&S issues in a timely manner and implement corrective plans as required Lead and coach other bakery staff in best practice and compliance To follow Food Safety Program FSP standards Follow the Food Safety Program (FSP) and cleaning schedule (FSP) Five Star Maintain cleaning records and complete audits as required Adhere to DMS standards and record keeping Collate information from customers Lead and coach other bakery staff in best practice and compliance To manage all aspects of bakery administration Weekly Takings Analysis (WTA) End of Month (EOM) Requirements Cash Management Petty Cash Payroll Cash Audits Stock Take Employee Records & Documentation Effectively manage administration processes for WTA, EOM, petty cash, payroll, cash management including cash audits and stock take adhering to the Company policies and procedures as posted on the Portal and in bakery manuals Maintain accurate employee records and documentation in accordance with HR Policies and Procedures and personal information and privacy legislation Maintain currency of knowledge of Company processes and requirements and implement changes where required To maintain effective relationships with all stakeholders and deliver company and bakery communications to bakery team members Relationships Communication with Bakery Staff Communication with Area Management Attend and participate in monthly Bakery Manager meetings Organize, attend and participate in weekly meetings with AM/RD/VP Organize and conduct quarterly Bakery Team meeting to discuss bakery performance, issues, changes and deliver training to bakery staff Develop and maintain effective relationships with suppliers and Support Office and Health & Safety officers

4 Section 2: Position Responsibilities Area of Accountability Outputs Key Activities To ensure the bread quality and Bread Production Follow and control adherence to the recipe book range is to COBS Bread standards Maintain accurate production schedules and production sheets and delivered on time to meet Train and develop staff in production machinery use, systems, processes and the recipe book customer demands Conduct daily bread checks Monitor and control staff use of relevant resources and tools for production (i.e. oven chart, weigh-up guides, tray up sheet, etc.) Attend and participate in bread competitions Monitor production staff to ensure adherence to toppings and weight measures according to recipe book To maintain balanced staff levels, staff engagement and performance in the bakery to achieve bakery goals and maintain bakery operations Staff Performance Reviews Staff Training & Development Staff Engagement Staff Performance Recruitment & Selection Provide effective leadership Use talent management tools to improve quality of staff Provide regular positive and constructive feedback to staff on performance Conduct and document bi-annual staff performance reviews and development plans Motivate, coach and encourage staff to achieve individual and team performance goals Document, copy and file all constructive feedback and performance issues and in company owned bakeries submit to HR Manage, coordinate and assess staff training and progress Consult with and obtain approval from Area Managers on all recruitment activity Follow appropriate recruitment activities to select the best person for bakery position(s) Support new projects and initiatives as directed Projects / Goals Support any new projects as directed

5 Section 3: Competency Profile Core Competency Working with People (Team Work) Leading and Supervising (Accountability) Demonstrates an interest in and understanding of others Adapts to the team and builds team spirit Recognizes and rewards the contribution of others Provides others with a clear direction Sets appropriate standards of behaviour Delegates work appropriately and fairly Description Listens, consults others and communicates proactively Supports and cares for others Develops and openly communicates self insight such as an awareness of own strengths and weaknesses Motivates and empowers others Provides staff with development opportunities and coaching Recruits staff of a high calibre Adhering to Principles and Values (Attitude) Upholds ethics and values Demonstrates integrity Promotes and defends equal opportunities, builds diverse teams Encourages organizational and individual responsibility towards the community and the environment Deciding and Initiating Relating and networking (Teamwork) Makes prompt, clear decisions which may involve tough choices or considered risks Takes responsibility for actions, projects and people Establishes good relationships with management and staff Builds wide and effective networks of contacts inside and outside the organization Takes initiative, acts with confidence and works under own direction Initiates and generates activity Relates well to people at all levels Manages conflict Uses humour appropriately to enhance relationships with others Delivering results and meeting customer expectations Focuses on customer needs and satisfaction Sets high standards for quality and quantity Monitors and maintains quality and productivity Works in a systematic, methodical and orderly way Consistently achieves project goals Analyzing Analyzes numerical data, verbal data and all other sources of information Breaks information into component parts, patterns and relationships Probes for further information or greater understanding of a problem Makes rational judgments from the available information and analysis Produces workable solutions to a range of problems Demonstrates and understanding of how one issue may be a part of a much larger system

6 Section 3: Competency Profile Core Competency Planning and organizing Description Sets clearly defined objectives Identifies and organizes resources needed to accomplish tasks Plans activities and projects well in advance and takes account of Monitors performance against deadlines and milestones possible changing circumstances Manages time effectively Adapting and responding to change (Attitude) Adapts to changing circumstances Accepts new ideas and change initiatives Adapts interpersonal style to suit different people or situations Shows respect and sensitivity towards cultural and religious differences Deals with ambiguity, making positive use of the opportunities it presents Coping with pressures and setbacks (Attitude) Works productively in a high pressure environment Keeps emotions under control during difficult situations Balances the demands of work life and personal life Maintains a positive outlook at work Handles criticism well and learns from it Achieving personal work goals and objectives (Accountability) Accepts and tackles demanding goals with enthusiasm Works hard and puts in longer hours when it is necessary Identifies development strategies needed to achieve career goals and makes use of developmental or training opportunities Seeks progression to roles of increased responsibility and influence