General Manager POSITION

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Neil Osborne
6 years ago
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The Raleigh Racquet Club is a premier family-friendly tennis, swim and social club located in Raleigh, NC. We are currently seeking to hire a General Manager.

1 The Raleigh Racquet Club is a premier family-friendly tennis, swim and social club located in Raleigh, NC. We are currently seeking to hire a General Manager. Responsibilities will include club management and membership growth as well as oversight of the tennis and swimming programs, café and pro shop. Preference will be given to applicants with strong managerial and marketing experience. A base salary of $60,000 to $70,000 plus incentive compensation and benefits is offered. Specific job duties and responsibilities are below. Send resume and inquiries to hiring@rrctennis.com Closing date October 1, 2012 POSITION General Manager JOB SUMMARY Responsible for the general administration of the Raleigh Racquet Club including fiscal management, facilities management, personnel management, program administration, member retention and membership growth, member and neighborhood relations. Manages all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government and industry. Develops operating policies and procedures and directs the work of all staff. Implements and monitors the budget, monitors the quality of the club s products and services and ensures maximum member and guest satisfaction. Secures and protects the club s assets, including facilities and equipment. Successfully operate the RRC in accordance with its by-laws, policies, procedures and standards set by the Board of Directors. 1

2 REPORTING RELATIONSHIP AND SUPERVISION Report to and be supervised by the President of the Board of Directors. JOB DUTIES AND RESPONSIBILITIES Implements general policies established by the Board of Directors; directs their administration and execution Consistently ensures that the club is operated in accordance with all applicable local, state and federal laws. Writes policy and rule directives or approves those written by department heads or Board Develops and manages budget Ensures the maintenance of a safe and secure physical environment for all members and guests. Provides recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets. Works with staff to schedule, supervise and direct the work of all employees. Oversees operation of club café to ensure the highest standards for food and beverage Participates in outside activities that are judged as appropriate and approved by the Board of Directors to enhance the prestige of the club; broadens the scope of the club's operation by fulfilling the public obligations of the club as a participating member of the community. Properly manages all aspects of the club's activities to ensure and maintain the quality of products and services provided by the club. Develops, maintains and disseminates a basic management philosophy to guide all club personnel toward optimal operating results, employee morale and member satisfaction. Negotiates and recommends Board approval for contracts. Provides for and manages use of the club's equipment, space and materials. Establishes and approves workloads, work methods and performance standards. Maintains relations with police, fire, health department and other governmental agencies. Oversees management of pool and contracts related to the pool. Performs competitive analyses on clubs and other businesses providing member alternatives through personal observations and historical reports. 2

3 Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement. Convenes and presides over meetings with staff Performs other duties as directed by the President or Board of directors. Ensure adherence to RRC by laws MEMBERSHIP MANAGEMENT Welcomes new club members; "meets and greets" all club members as practical during their visits to the club. Build positive relationships with members. Maintain a friendly and welcoming atmosphere throughout the RRC. Be accessible and approachable to answer member questions, assist with requests and respond to legitimate complaints and feedback. Train staff to do the same. Increase the membership numbers to goals set by the Board of Directors in order to ensure sufficient dues income to adequately support club operations. Reviews and initiates programs to provide members with a variety of popular events Reports member infractions to the Board for appropriate action. Directs the writing and publishing of the club newsletter and plans for intraclub public relations. Enforce rules in a firm, consistent and positive way. Maintain accurate membership records. Provide information about the RRC to prospective members, give tours of the facility, accept new member applications and maintain the waiting list. Manage member resignations and requests for special leave in accordance with club policy. Replace departing members with new ones from the waiting list in an efficient manner to maintain the flow of dues income. Send out member mailings as needed for annual renewals, special meetings or club-wide events. Provide orientation for new members. FACILITIES MANAGEMENT 3

4 Oversees the care and maintenance of all the club's physical assets and facilities. Ensures proper cleanliness and sanitation of all club facilities and environments. Manage the semi-annual tennis bubble erection, take down, and storage within budget, to maintain the best condition of the bubble and create minimum disruption and maximum effectiveness. Maintain the daily condition of the RRC tennis courts to be best-of-class in this area. Maintain the condition of the RRC swimming pool facilities and equipment to ensure safe and reliable operations, and protection from damage and premature aging. HUMAN RESOURCE MANAGEMENT Establishes a basic personnel policy for Board approval; initiates and monitors policies relating to personnel actions, training and professional development programs. Implement and monitor youth protection policy as approved by Board of directors. FISCAL MANAGEMENT AND CONTROL Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the club; takes effective corrective action as required. Analyzes financial statements, manages cash flow and establishes controls to safeguard funds. Reviews income and costs relative to goals; takes corrective action as necessary. Establishes and monitors compliance with purchasing policies and procedures. Directs purchasing, receiving, storage, issuing, preparation and control of all products, supplies and equipment. Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services to the club. BOARD AND COMMITTEE RELATIONS 4

5 Attends meetings of the club's Executive Committee and Board of Directors. Coordinates and serves as ex-officio member of appropriate club committees. Prepares reports and other support material for committee and Board use. Prepares monthly state of the club report for Board meetings. PLANNING Coordinates the development of the club's long-range and annual (business) plans. Develops, maintains and administers a sound organizational plan; initiates improvements as necessary. Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies. MARKETING AND PUBLIC RELATIONS Directs the marketing and membership relations programs to promote the club's services and facilities to potential and present members. Regularly updates club website and posts on social networking sites PROFESSIONAL DEVELOPMENT Maintains membership with the Club Managers Association of America and other professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field. REPORTS TO Club President SUPERVISES Administrative staff, pro shop manager, director of tennis, food service director, maintenance staff and pool staff and operations. 5

Age of Club Number of Members Average Age of Members Club Ownership Member-Owned

CLUB DETAILS Burning Tree Country Club 120 Perkins Road Greenwich, Ct 06830 This club uses CMAA's General Manager/Chief Operating Officer Concept. Age of Club Number of Members Average Age of Members Club