Digital Transformation in the Connect Cities Era

Transcription

1 Digital Transformation in the Connect Cities Era Karim Y. Rizkallah, Presales Manager, Copyright 2016 Dell.. All rights reserved. 1

2 ECD Public Sector Track Digital Transformation in the Connected Cities Era Secure Constituent & Officers Content Exchange with EMC LEAP Reaching Excellence in ecitizen Service Delivery Round Table - Public Sector Success Stories with DCMT & Amplexor Tues 1 st 3:15 4:00 Tues 1st 4:15 5:00 Wed 2 nd 10:45 11:30 Wed 2 nd 11:45 12:30 2

3 What is a Connected City? Agenda The Digital Government What Why How Key Considerations in the Journey to Digital Who has done it Egypt Min Social Solidarity City of Wiesbaden Q&A 3

4 BETTER TOGETHER We take content seriously. Content apps for the digital era. Leave no application data behind. 4

5 ENERGY & ENGINEERING LIFE SCIENCES HEALTHCARE FINANCIAL SERVICES PUBLIC SECTOR COURIER SNAP CONCERT EXPRESS FOCUS CAPTURE CONTENT PROCESS COMMUNICATE TRUST DECOMMISSION CONTROL OPTIMIZE ANALYZE Documentum as a Service InfoArchive as a Service Private Cloud Hybrid Cloud Public Cloud

6 Cities Today Internet Use Starts from 2 Years Old Toddles 65%-68% Households with Broadband Aging City Infrastructure Graying of Europe Economic Stagnation & Shrinking Budgets Increasing Climate Change Growing Urban Population & Immigration Problem 6

7 Connected Cities Home Automation Urban Infrastructure Internet Of Things Electronic Services Smart Metering Connected/ Driverless Cars 7

8 Digital Government The use of digital technologies, as an integrated part of a government s modernization strategies, to create public value. It relies on a digital government ecosystem composed of government actors, nongovernmental organizations, businesses, citizens associations and individuals, which supports the production of and access to data, services and content through interactions with the government. The Organisation for Economic Co operation and Development (OECD) 8

9 Digital Transformation Drivers 9

10 Digital Transformation Top Three Expected Outcomes Source: Gartner Feb

11 Enhancing Quality of life with Digital Transformation - Remote Health Monitoring - Rapid Medical Response - Transport medical supplies to hard to reach locations - Make Agriculture more efficient - Search & Rescue for Disaster Relief - Autonomous Produce Harvesting - Home Security and remote control - Car Parking Finder - Minimize production hours lost to - Effective Street Lighting maintenance - Reduce risk of failure and disasters Predictive Maintenance 11

12 Key Considerations in the Digital Transformation Journey 1 Information is key to Better Decision Making 2 Build a Citizen-Centric Digital Platform 3 Adopt a Digital-by-Default Service Delivery Strategy 4 Governance Framework for Information Value 12

13 Information is key to Better Decision Making Building a comprehensive data strategy will allow governments to make use of data Analytics to unlock significant decision making power With proliferation of social, new data types are emerging that need to be managed to better understand citizen expectations Data analytics will empower governments to rethink their policies in a way that addresses citizens needs A finer control on information will also uncover areas of fraud, waste and misappropriation of budgets. Innovation Teams in the What Works Cities initiative in the US Examples Big Data Analytics Support Center for the Government 3.0 Strategy in South Korea 13

14 But Is Your Information Ready? Locked in these Applications Legacy Transactional File Shares Gov. Entities Historical Citizen information is locked in legacy systems in proprietary formats Information needed by 3 rd platform applications are locked in production systems No Access Both types are required to have a global view on your citizens and better understand their needs and trends Different views on your citizens 14

15 Manage Your Information Old and New Locked in these Applications Legacy Transactional File Shares ETL Process + Gov. Entities With InfoArchive, information is consolidated in one long term archiving repository Data Lakes are constructed to leverage Big Data Analytics tools Structured/Unstructured Data Access to Citizen information can be availed to other governmental entities to support an Open Data Model Single Consolidate View 15

16 Build a Citizen-Centric Digital Platform Transforming processes into a Citizen-Centric service model will render them more effective COURIER Rethink policies from a citizen perspective by adopting mobile platforms and turning towards an Open Data model Ensuring citizen engagement will create an opportunity to identify new Digital First services that citizens need SNAP CONCERT Digital platforms can provide deep insights on service level acceptance allowing for the adoption of program trials EXPRESS FOCUS 16

17 Adopt a Digital-by-Default Service Delivery Strategy Mobile-ready, always-on Digital Services designed with context and convenience in mind These services should offer value for money to encourage adoption Services are implemented so that, where appropriate, data can be made openly available in support of a government s initiatives around Open Data. Public sector agencies should Start to transition existing services and paper-based processes to digital Develop new services in partnership with citizen representatives, private sector and NGOs Ensure their workforce is skilled in the use of digital technologies Develop digital strategies to achieve this and report publicly on progress. Around 20% of Europeans have never used the internet. Around 40% of people in the EU workforce do not have adequate digital skills. 17

18 Digital-by-Default Services Platform Mobile App + Gov. Digital Platform Citizen submits Tax Form and Attachments Restful Integration allows for automated calculations and query of data required for decision making Citizen case is assigned to an officer(s) for review Notifications are sent back to the citizen Time/Event Based Archiving & Controlled Access to Case Folder 18

19 Governance Framework to Optimize Information Value Efforts towards adopting Open Data to citizens and entities and collecting information from businesses, results in data governance challenges. Governments need to strike a balance between trust/transparency and privacy/security. Creating a Citizen Digital Identity to support personalized access, authentication and monitoring is essential. Federal governments can create data security standards that can be tailored by local agencies according to their needs. Data repositories should allow a RESTful based integration with 3 rd party applications to allow for the creation of specialized data sets. 19

20 Applying Governance to a Services Delivery Model Mobile App + Gov. Digital Platform ACTIVE CONTENT MANAGEMENT PLATFORM TRUSTED ARCHIVING REPOSIROTY 20

21 Who has Done it? 21

22 Ministry of Social Solidarity Citizen eservice for Social Insurance Mr Yasser Helmy, Consultant to the Minister Copyright 2016 Dell.. All rights reserved. 22

23 Project Objectives Preservation of the agency and citizens assets from loss and damage Securing information against leakage, manipulation and unlawful disclosure Providing multiple channels of communication to allow citizens to benefit from the agency s services Avoid location restriction in service delivery while maintaining information integrity Accelerate procedures through automation which increases the efficiency of personnel Internal knowledge management for employees for the laws and regulations in the form of an elibrary Governance and risk mitigation through procedural control and access management 23

24 Benefits of Digital Transformation 01 Improving service delivery efficiency 02 Speed & agility to offer better SLAs 03 Raise performance and response speed 04 Speed up decision making based on accurate data 24

25 Solution Blueprint Capture > Classify > Secure > Integrate > Automate > Retain Governance & Compliance (Retention Policy Services) Digitization/Archiving of Agency Files Branch Process Automation Integration with Min of Finance Services Digital Signatures Business Process Automation (Documentum xcp) Correspondence Management Internal Knowledge Management elibrary Document Capture (Captiva) LOB APPS Documentum Platform SW Infrastructure (App Servers, OS, RDBMS) HW Infrastructure (Tier 1/Tier 2 Storage, Servers, VMs) 25

26 The Connected Government Model in Action Phase 1 Completed Phase 2 Planned 26

27 Think Tank The Secret of a digitized City Administration Dr. Thomas Ortseifen Copyright 2016 Dell.. All rights reserved. 27

28 What were the challenges faced? General public administrational challenges: Refugees Budget Deficit Demographic Change Menpower Shortage Lack of capital expenditures Political decision making processes 28

29 What were the challenges faced? Challenges of the public administration of Wiesbaden: DMS introduction causes serious impacts on business processes Legally compliant restrictions Accomplishing increasingly complex tasks with an existing headcount Application Programming Interfaces to several administrative procedures 29

30 What was the proposed EMC solution? A solution that solves all the determined challenges The DMS fav2wi on the basis of EMC Documentum as "heart" of the system architecture and integral part of the overall solution Scalable solution with an flexible process management Expected document volume of approximately 600,000 per year High diversity of specialized applications Application Programming Interfaces (API) to several administrative procedures 30

31 What were the achieved benefits? Achieved benefits in terms of Process Creation: Enhanced usage of existing data base Enhanced processes Cross-functional complex search and analysis options 31

32 What were the achieved benefits? Achieved benefits in terms of Informationmanagement: Enhanced informationflow Faster, continous avaliability Less transporting times 32

33 What were the achieved benefits? Achieved benefits in terms of Expenditure Reduction: Reduced costs for information creation Reduced costs for informationmanagement Reduced costs for space required 33

34 How does the future look like for the City of Wiesbaden? Continuous implementation of reasonable further developments to optimize the division s process structures Enhancing the user acceptance by improving user experiences and conducting successful project marketing Continuous usability optimization, look and feel by for example implementing a Smart-Browser and a mobility solution 34

35 Time saving through optimization of existing processes Strategic Operational Processes are beeing controlled more efficiently Processes are realised even faster Time saving as an important competetive and serviceoriented advantage 35

36 Limits of Managing Documents lack of standardization and networking organizational and personnel shortages emotional acceptance limited financial resources data protection 36

37 Thank you 37

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