2012 corporate presentation

Transcription

1 2012 corporate presentation Pat Group: Corporate En-1.01

2 Ensure effective solutions for your business processes. Your leadership. Our mission. Pat Group is the Italian company that has contributed to the success of more than 600 Italian and international companies for over 20 years by creating software solutions to improve their businesses, their information processes and to manage their most important asset: the customer. Our goal is to provide to each organisation, public and private, solutions and software tools to improve the acquisition of new customers, offering tools for multi-channelled customer care and automating the management of corporate IT processes.

3 Milan Treviso Rome Barcelona 4 12 Branches Countries in which we operate 20 Years of experience Active 15k licenses 3 Patents filed Active 613 clients Skills, experience and quality resulting from a journey that started in 1992 Constant growth that rewards our commitment to seek excellence We strongly believe in research to stimulate innovation Companies and organisations that have chosen us as their technological partner

4 Our HISTORY A path spanning 20 years, which continues to offer experience, growth and quality 1992 Pat Srl was founded CUSTOMERS 2002 SMAU nomination for CustomerAct 2003 The Pat branch opens in Milan EMPLOYEES 2007 The Pat branch opens in Rome 2009 Pat acquires H-Care Srl 2010 Pat wins the SpeechTech Avatar Challenge Pat is ISO 9001 certified 2012 New branches in Milan and Barcelona HelpdeskAdvanced InfiniteCRM CommercePlus PowerFinder BrainInteractive BiPlus Brainbusiness Myda

5 Our Business SOLUTIONS InfiniteCRM HelpdeskAdvanced BrainBusiness MARKETING LEAD MGMT Powerfinder Braininteractive BiPlus COMMERCE PRODUCT IT GOVERNANCE IT COMPANY CUSTOMER CARE CUSTOMERS SALES

6 Our MISSION We invest our experience and technology in managing your business processes. Better management to ensure the focus needed to achieve your main goal: Leadership INSTRUMENTS TO IMPROVE THE ACQUISITION OF NEW CUSTOMERS IMPROVE THE EFFICIENCY OF CUSTOMER CARE PROCESSES IMPROVE AND AUTOMATE IT PROCESSES NEW CUSTOMER EXPERIENCE IN MULTICHANNEL MODE LEAD MANAGEMENT SALESFORCE AUTOMATION CUSTOMER CARE SELF SERVICE HUMAN DIGITAL SUPPORT BUSINESS PROCESS AUTOMATION IT SERVICE MANAGEMENT BSUINESS INTELLIGENCE MULTI-CHANNEL MODE INFRASTRUCTURE INTEGRATION

7 Le nostre DIVISIONI Solutions and advanced software for managing IT processes Innovation for an interactive and multi-channelled customer experience Experience, advice and vision for your business

8 Software solutions designed to improve IT processes, and the resources involved in business dynamics including lead management, sales processes, customer care, and IT Service Management using analysis and evolutionary improvement to cut costs, optimise resources and increase business. CORPORATE AREA SOLUTIONS FOR SOFTWARE CREATION OF NEW BUSINESS BEST MANAGEMENT OF CUSTOMER RELATIONS AUTOMATED PROCESSES AND REDUCTION OF OPERATING COSTS

9 Software solutions designed to improve IT processes, and the resources involved in business dynamics including lead management, sales processes, customer care, and IT Service Management using analysis and evolutionary improvement to reduce costs, optimise resources and increase business. Service desk and customer care software with 15 years of experience and design for mid and large organizations. Fully integrated with other IT applications and compliant with ITIL standards, HDA is even ideal for IT service Management processes. CRM market leader as a result of the progressive integration of solutions and features. Not only an operational CRM but an analytical tool which can be perfectly integrated within your organisation and with social channels, as well as available on your mobile device. A tool developed for managing sales in large organisations. Can be integrated with Helpdeskadvanced for managing support and BrainBusiness for automating processes, CommercePlus is the professional solution for B2B commerce The Business Process Management for Helpdeskadvanced, Infinitecrm and Commerceplus through which you can automate and control IT processes for a constant improved performance. A powerful engine for document research for Helpdeskadvanced and Infinitecrm, through which you can search for information faster in more than 200 formats. Faster response times during customer support for information searching. Business intelligence for data analysis. Integrated with Helpdeskadvanced, InfiniteCRM and Commerceplus, Biplus is the ideal tool to identify points for improvement within business processes.

10 From H-Care's experience, a cutting-edge software solution for your business to improve the customer experience, generate new business opportunities and reduce support costs by taking advantage of the technological innovation of the new digital channels, while enhancing the functionality of traditional ones.

11 Web, Mobile,Web-TV, SMS, Telephony, and Social. Communication with your customer in cross-channel distribution through a single platform that can handle communication with users for a new multi-channelled customer experience. Solutions for a multi-channelled communication developed to improve interaction with your customer, improve the customer experience and reduce operating costs

12 We do not just develop software but we use our experience acquired over decades of customised business solutions. We support you as your technological partner to contribute to enhancing your leadership with better management of your business processes. ANALYSIS PLANNING ADVICE SUPPORT SAAS SOLUTIONS VISION TRAINING VALUE

13 SAAS PROJECTS ADVICE ANALYSIS & INNOVATION Vertical projects 100% in SAAS mode (Software + Service) for marketing, sales and customer care Functional and business advice applied to Customer Experience issues Design and analysis for business innovation in the context of customer management

14 Press REVIEW Some press and internationally recognised publications that talk about us AWARDS

15 Thanks. web