E-Governance in Armenia Present and Future. Georgian IT Innovation Conference 2009 & Georgian IT Innovation Award 2009

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1 E-Governance in Armenia Present and Future Georgian IT Innovation Conference 2009 & Georgian IT Innovation Award October 2009

2 Social Security Sphere From 2008 implementation of e-governance system is priority in activity program of Ministry of Labor and Social Issues. E-government system of social security sphere includes the following components. Databases, Management information systems, Information exchange system, Citizens identification and authorization system, Corporate network, Social security Portal.

3 Social Security Sphere Current Situation More than 20 information systems were implemented in sphere in recent years. Social security portal ( has been operating since 2004 and includes a number of interactive tools.

4 Social Security Sphere Output Improvement of quality, efficiency and addressness of services, Uunified information environment, Provision of information and e-services, Unified information exchange system, On-line management of processes.

Tax E-Reporting E System Capacities of the System Taxpayer 3 : Automation of reports submission, Simplification of filling reports, Time reduction, Speed of data development,

5 Tax E-Reporting E System Capacities of the System Taxpayer 3 : Automation of reports submission, Simplification of filling reports, Time reduction, Speed of data development, Reduction of taxpayer-inspector contact, Exclusion of errors in reports Current Situation Forms of 11 reports 1 Service Center At the End of Year Forms of 22 reports 3 more Service Centers

6 Tax E-Reporting E System What does the taxpayer gain? Amenities of reports filling and exclusion of mistakes, Lack of necessity to visit regional tax inspection, History and archive of reports, Instant reflection of filling order s changes, What does the government gain? Improvement of quality and speed of services, Data input into SRC electronic databases from all regions of RA at the same time Fast and reliable environment of contact with taxpayers, Increase of efficiency, Reduction of hard copies of reports Reduction of reports development expenses.

7 Tax E-Reporting E System

8 Educational Sphere

9 School Management Information System Main functions: Pupils registration HR registration Keeping of order-book Formation of time-table Keeping of curriculum Accounting Library Receiving of reports Formation of classes Keeping of tariffication registers Etc.

10 School Management Information System Capacities: Accumulation of information about children and employees Brief information about the institution and also each child s and employee s personal data Accessibility for the all beneficiaries of the sphere Reduction of deliberate and casual errors Reduction of time for receiving reports and analyses, Exclusion of multiple registration of the same child and employee Acceleration of data search process Iinterconnection of information systems Cconnection with adjacent information system.

Educational Sphere Educational Portal Educational portal provides unified educational information environment which includes the following components: Educational

11 Educational Sphere Educational Portal Educational portal provides unified educational information environment which includes the following components: Educational resources Educational communication tools Navigation systems in the environment of educational resources Systems providing centralized accessibility of educational resources

12 Education Portal Capacities of the portal: Search of necessary materials Installation of sphere-related resources existing in the portal Addition of new resources Getting of sphere-related news Participation in on-line forums, conferences and meetings Participation in inquiries and voting Subscription for journals Etc.

13 Community Management information System Communities budgeting system, Senior executive s duties management system, News, voting, announcements, Electronic applications system, document flow system, Telephone numbers, legal acts, electoral processes, Development programs, Standard software provision of CRAR regional bodies, Physical persons register, legal persons register, Subsystems of community s property management, land payment calculation, provision of allotments, tenders management

14 Community Management information System Output System installed in 217 communities, including 12 Municipalities of Yerevan, big, medium and small cities (47 communities) and villages, as well as 54 CRAR bodies. It gives opportunity to: Employees: all services in one site. Citizens: apply existing rich databases and provided on-line services.

15 PC for all PC for all project is implemented by the Ministry of Economy, Hulet Pakard, Unicomp, Microsoft and ACBA Credit Agricol bank. Main goals Increase computer usage level in Armenia, Propose modern computers with software packages and up-to-date credit solutions for buying them, Promote development of ICT sphere in Armenia, Computer training of personnel promoting solution of educational problems in Armenia, Contribute internet distribution, Promote formation of information society in Armenia, Encourage usage of licensed software.

Document Flow F Information System CEO Secretaryship Citizens and Organizations Reception Departments Current Situation At present there are 3 Docflow information systems: Mulberry, Elgir, Elpas.

16 Document Flow F Information System CEO Secretaryship Citizens and Organizations Reception Departments Current Situation At present there are 3 Docflow information systems: Mulberry, Elgir, Elpas. They are installed in the Government of RA, Ministries of Finances, Economy, Diaspora, Foreign Affairs, Territorial Administration, Sport and Youth Issues, Labor and Social Issues, Yerevan and Kotayq Municipalities. Till the end of year Docflow systems will be installed in 23 more state bodies resulting whole state field be involved in common network of Docflow system.

17 Document Flow F Information System Capacities of ElGir Information System Registration of all incoming and outgoing documents, Assignment and addressing of incoming documents Documents development (hard copy, electronic), Control of assigns implementing process, Receiving necessary reports, Search of documents and information, Etc. Technical Solutions 1. Operating system FreeBSD 2. Database PostgreSQL 3. Programming Languages PHP, HTML, CSS, Java Script 4. Web Server Apache 5. Methodology Intranet/Extranet 6. Data transfer protocol HTTP, HTTPS, FTP, SFTP, SMTP, POP3, LDAP

18 Document Flow F Information System

19 Human Resources Management Information System The main functions of HR Management Information System are: Staff-related information registration (vacations, qualifications, certifications, family, work experience, incentives and punishments, computer and language skills, etc.) New contracts and orders creation Warnings on different staff-related issues Search Reports Time report (according to total seniority and company s seniority) Position list (according to profession, age, marital status, education) Business trips (according to region, time period, quantity, employee) Employees children (according to age, date of birth) Employees movement (according to accepted for employment, fired, employees list) Staff list (according to department, position, salory, vacation) Etc.

20 Human Resources Management Information System

21 E-Archiving Electronic Archiving System is an automated information system for digital (electronic and/or digital) categorized information registration, acquisition and keeping.

22 E-Archiving Functions: Electronic and/or digital files attachment Cases elimination and search Reports generation and printing Dictionaries creation, update and deletion System management E-Archiving System will be implemented since 2010 January

23 E-Archiving Results Documents centralized keeping in an unified El. Archive Documents unified coordination Documents unified and operative accessibility Documents multi access simultaneously Joint work possibility with the documents simultaneously Documents searching by the properties and specifications (attributes) Documents long-term and reliable keeping Paper documents volume decrease Paper documents keeping, physical movement and Xerox copies expenses decrease

24 E-Governance future projects E-Society implementation roadmap internet accessibility, computer equipment, e-governance e-security. E-Governance Elaboration of standards and legislation Introduction of ID cards and biometric passports system Introduction of National PKI system E-pension E-tax E-register E-procurement E-education E-health.

25 ID & Biometric passport system PPP Government Card and Passport blank supplier Software developer System integrator Local partner Main parts of system a citizen, service center, information center, card production center, revoke message 1. Submit application 10. Issue Card 5.Submit cert application 6. Get Certificate 8. Launch production certification center.

26 Made in Armenia Priorities the full utilisation of local potential and capacities prioritising of business models. ICT community should be the main partner of the Government with regard to the implementation of e- governance.

27 Thank You Hayk Chobanyan Director, Nork Information-Analytical Center CJSC hayk.chobanyan@norq.am

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