Aspire Bristol Manager

Transcription

1 Aspire Bristol Manager March 2014

2 Dear Applicant Aspire Bristol Manager Thank you for your interest in this position. GUIDANCE NOTES ON COMPLETING YOUR APPLICATION FORM Please read these notes carefully. They have been written to help you make the best of your application. The decision to shortlist you for interview will be based solely on the information you provide on the application form and supporting statement. Please do not send us your CV or any additional information. The supporting statement should address how your experience and skills equip you to fulfil each element of the job description and person specification. EXPLANATION OF TERMS USED Job description - Gives details of the duties of the post. Use this as a guide to decide whether or not you think the job would suit you. Person specification - Lists the criteria, which will be used to assess your application & covers the qualifications, specialist knowledge and experience that we are looking for. WORK EXPERIENCE Include all relevant work experience including part-time or voluntary work, particularly if you have not been employed on a full-time basis before include any previous posts you may have had with your current employer. EQUAL OPPORTUNITIES Because works with vulnerable people this post meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act Julian House is committed to not discriminate against people with criminal records and any information disclosed on the Disclosure of Criminal Records form will be taken into account only when it is relevant to the post. This information will be destroyed if your application is not successful. All applicants will be given the opportunity to discuss any criminal convictions at interview. In addition, all applicants who are offered employment will be required to undertake a Criminal Record Bureau check at Enhanced Level before an appointment is confirmed. This check covers details of cautions, reprimands or final warnings, as well as convictions and spent convictions. Any issues that arise from this check will be discussed fully with the applicant prior to a final decision about whether or not to employ. s policy on Criminal Record Bureau Disclosures and Recruitment of Ex- Offenders is available on request. is striving to be an Equal Opportunities employer and welcomes applications from all sections of society. We therefore monitor the response to our recruitment advertisements to ensure that we attract an appropriate mix of candidates. March 2014 Page 2 of 2

3 The front sheet of the application form, including the Equality & Diversity Monitoring, will be separated from your Application form on arrival and will not be used in any part of the selection process. All data supplied by applicants will be used only for the purposes of determining their suitability for the post, and will be held in accordance with the principles of the Data Protection Act We retain all applications for a maximum of six months. If you require this application pack in another format or if you should have any queries regarding the vacancy or selection process, then please do not hesitate to contact us on or recruitment@julianhouse.org.uk and we will do our best to help. REFEREES One of the referees that you provide should be your present or most recent employer. If you have not been employed, or have been out of employment for a period of time, you may wish to give the name of anyone who knows you sufficiently well to confirm the information that you have given and to comment on your ability to do the job. NOTIFYING YOU ABOUT YOUR APPLICATION Please note we are not able to acknowledge receipt of individual applications. We will notify shortlisted applicants within 4 days of the closing date. Unfortunately, is generally not able to give feedback on applications that have not been shortlisted. SENDING IN YOUR APPLICATION Applications received after the published closing date will not be considered. The application form, together with the equal opportunities monitoring form and supporting statement can be submitted by post to: HR & Admin Manager,, 55 New King Street, BATH, BA1 2BN or can be ed recruitment@julianhouse.org.uk Best wishes. Jane Andrew HR & Admin Manager janea@julianhouse.org.uk March 2014 Page 3 of 3

4 Contents Page Welcome letter 5 About Aspire and 6 Our people 8 Job description and person specification 9 Organisation chart 13 Principal terms and conditions 14 Key dates and the selection process 15 The media advertisement 16 To find out more please also visit the Aspire website: March 2014 Page 4 of 4

5 Welcome letter This is an exciting opportunity for a talented and committed individual to make a real and lasting difference to Aspire, the customers and partners we work with and the people who take on work experience and apprenticeships with us. Aspire is currently undergoing a merger to become part of Trading, the trading subsidiary of. As part of the merger, the new post of Aspire Manager has been created to lead this successful business and the staff team. The merger will allow a new era of investment in Aspire and an exceptional opportunity for an ambitious manager with a social conscience to grow this unique business. The reputation of Aspire is well-established and we are widely seen as an effective organisation doing the right things, for the right reasons, in the right manner. We remain ambitious, and are well placed to take advantage of further opportunities to grow and innovate. As the new manager at Aspire you will be key to the realisation of those ambitions. You will be the key person developing new business. We have no fixed view on the range of opportunities you may develop, which gives you the freedom to establish your own approach. Whether it s growing the landscaping business and pushing forward with local authority or commercial contracts; identifying a new geographical area for part of the business; working with established customers to find out how our business can grow to meet their changing needs; or building new partnerships you can rely upon our commitment to explore all possibilities. Skilled at relationship management, you will recognise that building and maintaining the confidence of customers will be central to your success in this role. Customers will need to feel confident in our ability to deliver to a consistently high standard as our geography and service offer expands. So a close working relationship with front line staff will always be critical to being able to convey that confidence. Your drive and ambition will mark you out as the kind of individual who enjoys achieving results and your personal values will very much chime with ours. This role promises to be varied, demanding, exciting and rewarding. I m delighted that you are interested in it. I look forward to hearing about you, and the difference you can make to Aspire. With best wishes Peter Denning Chief Executive March 2014 Page 5 of 5

6 About Aspire March 2014 Page 6 of 6

7 About Our history Our organisation was founded in 1987 after a homeless man died on the streets of Bath. Spurred on by this tragic incident a number of the city s churches got together and decided something needed to be done to help local homeless people. The scale of the problem was much larger than initially thought and a charity was formed which eventually became. Over time new projects developed and the organisation has grown beyond Bath into Bristol, Wiltshire and Somerset. Our services We ensure rough sleepers have a pathway out of rough sleeping, with a tailored support package including supported access into the private rented sector, hostels, reconnecting with family and social networks and other person centred solutions. Building trusting relationships is central to our successful resettlement outcomes. We provide meaningful occupation activities as a route into preemployment courses leading to formal training, education and employment. Accommodation and support One of our projects provides person centred support to people in our supported housing, including a specialist criminal justice project and services for people with complex support needs. There is accommodation for people who need more intensive support in areas such as substance misuse and domestic violence. Our landlord support team helps landlords to provide accommodation for homeless people. More than housing We run successful social enterprises a bike workshop that sells bikes and related goods, and a soup company that sells tasty and organic soup. We are opening a second bike workshop in Trowbridge and now Aspire Bristol is joining. All of these enterprises are first and foremost customer focussed successful businesses and they all help service users gain new skills and direct work experience, helping to build confidence. March 2014 Page 7 of 7

8 Our people Libby Gawith, Chair Libby joined the Board in April 2008, and became Chair in October She has lived in the Bath area for 20 years. A former Engineering & Operations Director at Wessex Water, she has also been the MD of an engineering company. She is an interim manager, advising and assisting companies with change management and performance improvement. She is also a non-executive director of Bath Institute of Rheumatic Diseases and is an independent member on the Standards Panel for Mendip District Council. Peter Denning, Chief Executive Peter is Chief Executive of and a permanent member of the Board of Management. He is responsible for leading the management team. Peter joined in His recent management roles were as Operations Director at Alzheimer s Society, Regional Director and UK Head of Support Services at Leonard Cheshire Disability. Outside of, Peter is a non-executive director with Aster Group a social housing landlord in the South West. March 2014 Page 8 of 8

9 Job description Aspire Manager Reporting to Chief Executive Role purpose 1. Manage and lead the team at Aspire to deliver a high quality property maintenance business with excellent customer satisfaction and high standards of health and safety. 2. Lead Aspire as an ethical business with positive social outcomes for the people we employ and offer work placements to. 3. Grow the Aspire business, identifying new business opportunities in Aspire s working areas by: a. Working with customers, adding value to the core business of the customer organisations. b. Identifying and achieving Government and voluntary funding in support of social outcomes in partnership with support teams. c. Horizon scanning, market intelligence, research etc. to identify and take advantage of new business opportunities. 4. Work as part of the team, reporting to the Trading Board to fulfil the business strategy, upholding the values and purpose of the organisation. 5. Maintain positive relationships with current customers / stakeholders/commissioners and develop new relationships with potential new partners. Key relationships External: Customers, funders; partner organisations, potential customers in our current and neighbouring areas. Internal: the Chief Executive, senior management team; colleagues in the finance team; the Trading Board; and Aspire team of staff and volunteers. Key responsibilities 1. Oversee all work orders, to ensure delivery on time to a high standard. 2. Monitor and manage the Income and Expenditure of Aspire. Set the annual budget, manage systems which analyse contract profitability and actively develop the business to improve efficiency. 3. Lead the strategic direction, growth and continuous improvement of Aspire. 4. Lead, manage, support and motivate Aspire s teams, ensuring they contribute to overall organisational success. 5. Manage the process of quotations and invoicing, taking a lead role in quotations as March 2014 Page 9 of 9

10 required. 6. Ensure the right availability of staffing to achieve Aspire s objectives through proactive recruitment, staff satisfaction and the active promotion of a flexible workforce. 7. Take lead responsibility for the development and maintenance of new relationships with customers, potential partners, stakeholders and commissioners. 8. Regularly review current business activity, agreeing the geographical and service parameters for growth and taking lead responsibility for identifying new business opportunities through marketing, tendering, negotiation, application, joint working or merger. 9. Involve colleagues, stakeholders and Service Users in the shaping of a menu of desirable services for Aspire, taking due account of central and local government strategies. 10. Assess the risk and opportunities arising from new business, drawing on colleagues, securing internal agreement as required, proposing risk management actions and managing new business implementation within the capacity of Aspire. 11. Work with colleagues in the Fundraising Directorate to identify, research and progress applications for external funding that will help meet the social outcomes of Aspire. 12. Oversee the procurement and maintenance process ensuring good value and reliable vehicles, tools and equipment are available for the teams. 13. Ensure all Aspire activity operates within current Health and Safety legislation and good practice and oversee the effective operation of a risk assessment system. 14. Achieve agreed personal outcomes, contributing to organisational outcome success. 15. Work in accordance with the values and aims of the organisation, legal and contractual responsibilities and organisational policies and procedures. 16. Prepare reports for and participate in Board, Management Team and other internal and external meetings as required. 17. Work flexibly in terms of responsibilities and working hours as required in the interests of Aspire, carrying out any duties as they arise which are consistent with the general character of the post. March 2014 Page 10 of 10

11 Person specification Aspire Manager Qualifications, knowledge and experience - Experience of delivering high quality, hands on services in a customer facing environment, ideally within a facilities, construction, property maintenance or related industry. - Staff management experience/supervisory skills gained within the facilities, construction, property maintenance industry or ability to demonstrate that you can quickly get to grips with working in a new sector. - Budget management experience. - Proven experience in developing a business, which may be through working closely with customers, tendering, applying for funding or running own business etc. - Proven project and performance management experience. - Clean full driving licence (which additionally covers vehicle types up to 3500kg and minibuses of up to 16 passengers or willingness to undertake this additional training). - Desirable: An understanding of local authority procurement and commissioning, including the negotiation of contracts and service level agreements is not essential but would be an advantage. - Desirable: An understanding of Social Enterprise. Skills and abilities - Numerate, confident in dealing with financial information, able to analyse and interpret financial and other complex data. - Good written skills, able to present written information with accuracy and flair. - Strong communication skills, able to engage a range of audiences. - A natural relationship builder both internally and with customers, quickly earning the respect, trust and confidence of others. - Able to respond quickly to a changing environment. - Able to work on own initiative and work collaboratively with others, ensuring buy in on work and activity that requires input from others. - Able to market the organisation s services, present professionally and project a positive impression of the organisation. - IT literate, comfortable with using MS Office including , PowerPoint and Excel. Open to the potential of new technology. Personal attributes - Motivated to work with people who have been marginalised in society, supporting the move from social exclusion by maximising potential and increasing employability. March 2014 Page 11 of 11

12 - Flexible and versatile; confident and assured. - Able to travel throughout South West England. - Flexible in meeting the requirements of the role, which may mean occasional evening and weekend work. We guarantee interviews for people with disabilities who meet the essential criteria for a job vacancy and consider them on their abilities. March 2014 Page 12 of 12

13 Our structure March 2014 Page 13 of 13

14 Principal terms and conditions (For information purposes only) 1. Position Aspire Manager 2. Salary and benefits 25,000-30,000 pa (depending on experience). Plus a pension scheme, with up to 6% employer contribution for 6% employee contribution. Salary will be reviewed in line with business growth. 3. Holiday entitlement Starting annual leave of 28 days (includes bank holidays) rising to 32 at year Working hours Normal hours of work are 40 hours per week based around the usual business working week, but given the nature of the role, there is a requirement for flexibility in meeting the full responsibilities of the post and this will include occasional evening and weekend work. 5. Location The Aspire base is Bristol, but we also have offices in Bath and Trowbridge. Travel across our operating area will be required given the nature of the post and expenses are paid. March 2014 Page 14 of 14

15 Key dates and the selection process Closing date: Monday 14 th April 2014, at 12 noon Interviews: Thursday 28 th April 2014 March 2014 Page 15 of 15

16 The media advertisement Aspire Bristol Manager Starting salary 25-30,000 Aspire is a Bristol based high quality facilities management / property refurbishment company with a strong social conscience. We are looking for an entrepreneurial manager for this permanent role. Because it s a new role with Aspire there will be the opportunity to shape our work and help to further develop our plans. Details of the wide range of services Aspire provides are at: The ideal candidate has a relevant background in one of Aspire s work areas and is happy to roll their sleeves up and work alongside the team when the pressure is on. But most importantly understands business, the crucial importance of customer service and keeping Aspire as a high quality brand. For an informal discussion, please contact Peter Denning on How to apply: follow the link at: Closing date: Monday 14th April 2014 noon Interviews: Thursday 28th April 2014 March 2014 Page 16 of 16