October & November Dates

Transcription

1 October & November Dates DATE PASSPORT VENUE CONTACT Wed, 12 th Oct Care Salford Thu, 13 th Oct Hospitality Sale Wed, 19 th Oct Management Levenshulme Tue, 25 th Oct Contact Centre City Centre Tue, 8 th Nov Office Ashton-U-Lyne Tue, 8 th Nov Youth Work Sale Mon, 14 th Nov Advice & Guidance Salford Quays Tue, 15 th Nov Care Ashton-U-Lyne JOB CENTRE LMS NUMBER Wed, 16 th Nov How to become a Business Apprentice Sale Mon, 21 st Nov Teacher Training Sale Tue, 22 nd Nov Housing Sale

2 Eligibility Criteria For the Skills Support for the Redundancy Contract individuals who are: 18 years of age and over Living in the Greater Manchester area Under consultation of redundancy, notice of redundancy, or expected to become redundant due to company downsizing or closure OR Newly unemployed who have recently started claiming Jobseeker's Allowance (JSA) or Employment and Support Allowance (ESA). For the Skills Support for the Unemployed individuals who are: 18 years of age and over Claiming Jobseeker's Allowance (JSA) or Employment and Support Allowance (ESA) Living in the Greater Manchester area Priority will be given to individuals who have not yet been referred to the Work Programme

3 Initial Assessment Learners will need to attend a one to one initial assessment interview with one of our Training Advisors before enrolling onto the Passport to Work course. For this appointment learners need to prepare and bring: Copy of CV / Applications made recently Any Certificate or Qualifications National Insurance Number Clear reasons for undertaking the course To dress appropriately as if attending a job interview

4 CQC Care Common Induction Standards RSPH Level 2 Food Safety Award Wed 12 th October Tuesday & Wednesdays 9 day course Principles of Implementing Duty of Care Principles of Safeguarding Confidentiality and Data handling Medication Awareness Diversity, equality and inclusion Health & Safety Food Hygiene Improving your CV and applications Interview strategies The Beacon Centre London Street Salford M6 6QT Care assistant in a residential setting Support workers in community and primary care environments Workers in domiciliary services

5 Food Service Skills and Knowledge RSPH Level 2 Food Safety Award Thursday 13 th October Thursday & Fridays 9 day course Metro House 81 Dane Road Sale M33 7BP Providing great Customer Service Serving food and waiting on skills Preparing and serving drinks Working within a team Food Hygiene & Food Safety Dealing with difficult situations Improving your CV and applications Interview strategies Bar staff Barista Waiter / Waitress Kitchen & Food assistant

6 Level 3 Edexcel Award in Management Wed, 19 th October Every Wednesday & Thursday for 5 weeks Know differences between leadership and management Understand key issues of leadership Understand the implications of delegating work to others Understand the purpose of setting work objectives with team members Know the importance of promoting quality in the workplace Career development Improving your CV and applications Interview strategies Action learning sets Project management skills Levenshulme Inspire 747 Stockport Road Levenshulme M19 3AR Team leader Supervisor Manager

7 Institute for Customer Management (ICM) Award: Introduction to the Contact Centre Sector Tuesday 25 th October Tuesday & Wednesday for 4 weeks MAC House Carnarvon Street Manchester M3 1EZ Roles and skills required in a Contact Centre Linking up with employers, getting that interview Your first role as an Agent Active listening skills Questioning Techniques Meeting customer expectations Recognising buying skills Being successful at interview Inbound and Outbound positions now available at organisations such as Virgin, Aegis, O2, Ticketmaster and many more

8 ITQ Level 1 Units in Microsoft Word and Excel Business Administration Skills Next starting date Tuesday 8 th November 9.15 am 4.45 pm Tuesday & Wednesday 12 days course St Peter s Partnerships 42 Cavendish Mill Cavendish Street Ashton-under-Lyne OL6 7DN Making best use of IT Basic Spreadsheets Writing letters, Memo s, and building templates Proof Reading Telephone techniques Customer Care Applying for jobs, improving your CV Interview skills Personal Assistant Administrative Assistant Secretary Data inputting

9 ABC Level 2 Award in Youth Work Practice Tuesday 8 th November Tuesdays 10 day course Metro House 81 Dane Road Sale M33 7BP NOTE: It is preferable that applicants are already working or prepared to work in Youth Work as a volunteer, as they will need to be observed in an actual working environment Understanding youth work principals and practices Youth knowledge and skills in work based practice Safeguarding young people Interview skills Improving your CV and applications Youth worker Social worker Diversion worker Youth project coordinator

10 Mandatory Units from Level 3 Certificate in Advice and Guidance Monday 14 th November Monday & Tuesdays 10 day course NOTE: This qualification is suitable for those who are working or who have worked directly with clients in organisations providing information and advice services. An observation of the participant in an Advice and Guidance session outside of the 10 days will be required Establishing communication with clients for advice and guidance Supporting clients to make use of the service Reviewing own contribution to the service Understanding the importance of legislation and procedures Improving your CV and applications Interview strategies Action learning sets Water s Edge Business Park 29 Modwen Road Salford Quays M5 3EZ Information and Advice practitioners in the private, public and voluntary sectors

11 CQC Care Common Induction Standards RSPH Level 2 Food Safety Award Tuesday 15 th November Tuesday & Wednesdays 10 day course St Peter s Partnerships 42 Cavendish Mill Cavendish Street Ashton-under-Lyne OL6 7DN Principles of Implementing Duty of Care Principles of Safeguarding Confidentiality and Data handling Medication Awareness Diversity, equality and inclusion Health & Safety Food Hygiene Improving your CV and applications Interview strategies Care assistant in a residential setting Support workers in community and primary care environments Workers in domiciliary services

12 Wed 16th November Tuesday & Wednesdays 12 days course BTEC Certificate in Supporting Employability and Personal Effectiveness Self Assessment who am I? Employer expectations of an Apprentice Assertiveness and Confidence Providing an Excellent Customer Service Office protocols and business etiquette Working as a Team Improving your CV and Application Forms Progression and Career Development Interview strategies and techniques Action learning sets Presentations & Enterprise skills Metro House 81 Dane Road Sale M33 7BP Eligibility The course is specifically designed for year olds who wish to be an apprentice in a Business environment. A good level of literacy and numeracy is required along with a strong desire to learn and work

13 Edexcel Level 3 Award in Preparing to Teach in the Lifelong Sector (PTLLS) Understanding the Principles and Practices of Assessment Monday 21 st November 9.15 am 4.15 pm Mondays 10 day course Metro House 81 Dane Road Sale M33 7BP Understand own role, responsibilities and boundaries Understand appropriate teaching &learning approaches Demonstrate session planning skills Understand how to motivate learners Understand the use of different assessment methods Use of assessment techniques Career development Improving your CV and applications Interview strategies Action learning sets Further education teacher Teaching assistant Training officer Education welfare worker

14 Chartered Institute for Housing (CIH) Level 2 Certificate in Housing Practice Tuesday 22 nd November Tuesdays 10 day course Introduction to Housing Provision Customer Care in a Housing Context Developing skills for working in Housing Health & Safety and risk assessments Communications skills Equality and Diversity Careers and Opportunities in Housing Action Learning Sets CV s and applications forms Interview skills To be confirmed A variety of Front Line Housing job roles