RECRUITMENT PACK. Operations Director. April

Transcription

1 RECRUITMENT PACK April

2 Origin Housing YOUR APPLICATION Dear Applicant Thank you very much for your interest in this post. On the following pages you will find details of the role and the selection process to assist you in completing and tailoring your application. In order to apply you should submit: An up-to-date CV which shows your full career history we recommend that this is no longer than three pages; A supporting statement explaining why you are interested in this role, detailing how you are a good candidate for this post and how you fulfil the person specification we recommend that this is no longer than three pages; The declaration form but completion of the equalities section is not mandatory, this is requested for monitoring purposes in line with our commitment to equality and diversity; and Indicate on the declaration form if you cannot attend any of the interview dates. Please note that applications can only be considered if all the documentation is complete. Please send your application, preferably in MS Word format by to: origin@campbelltickell.com. Applications must be received by 12 noon on Friday 20 th May You will receive an acknowledgement within 24 hours of receipt and we suggest that if after that time you have not heard from us, you telephone the office ( ) to ensure that it has arrived. Using a secure address and putting the job title/organisation in the subject line reduces the chances of any going into spam. Please do contact me if you wish to have an informal discussion about the role and organisation or if you have any other questions to help you decide whether to apply. You can contact me on Regards, 2 Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number Registered office 14 Accommodation Road, London NW11 8EP VAT number

3 Origin Housing CONTENTS Welcome letter 4 About Origin Housing 5 The Board 7 The Executive 10 Job description 11 Person specification 13 Executive and Structure Chart 15 Structure Chart 16 Principal terms and conditions 17 Key dates and the selection process 18 Media advertisement 19 The following supplementary information is also available: - Annual Report 2014/15 - Summary Business Plan info@campbelltickell.com 3

4 Dear Candidate, WELCOME LETTER Origin Housing for Origin Housing Thank you for taking an interest in this exciting role. Origin is a dynamic place to work with an active development programme and big ambitions for the transformation of services over the next three years. A social heart with a commercial focus best describes the culture of Origin. The Board has recently reviewed the business strategy and has confirmed it wishes to remain a community provider of housing and support services to the vulnerable and those on low incomes as well as young professionals. We have a wide range of business streams from leasehold management, housing for keyworkers and general family accommodation, through to housing with support services for vulnerable people (including specialisms in learning disabilities) and community support services. Having been in existence for over 90 years, our housing stock is very varied, from walk up mansion blocks in the heart of London to new mews houses in Hertfordshire. Over the next three years we have ambitious plans to transform the way we deliver our services. We are developing our website and corporate customer service centre to enable customer self service and a swift and efficient response to routine services enquiries. Specialist teams within Operations will be well equipped to manage buildings, customer relationships and handle complex housing, care and support functions; supported by cutting edge customer relationship management software. This is in response to our customers requirements and to help us achieve reductions in operating costs. We have taken the opportunity of the departure of our current Director of Housing to exciting new pastures (after 4.5 years) and the beginning of our transformation project to review the structure at the Executive level. This is a new role with different responsibilities designed to enable you to focus on those things that are most important to the customer and it will mean you will be managing very significant change and improvement within our business, but joining a team of colleagues who are supportive and collaborative in their approach. To succeed you will be passionate about customer service, enthusiastic about reshaping services and able to motivate staff to embrace the change and learn new ways of working. A demonstrable track record of embedding and sustaining change is essential. The role will suit a leader who wants to be hands on, working alongside staff to help them develop and deliver great results for customers. You will share the corporate leadership of the business as part of an experienced and supportive Executive team. People join Origin because of our values and stay because of our fantastic staff engagement and commitment to customers: if you are attracted by that, please follow up your interest by talking to Campbell Tickell, our consultant advisors and calling Mary Hope on Karen Wilson Chief Executive Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number Registered office 14 Accommodation Road, London NW11 8EP VAT number

5 Origin provides housing for those who are unable to afford to rent privately, and helps working households on modest incomes to own their own home. We also provide services to people with support needs to enable them to live fulfilling independent lives. We build new homes which provide quality housing at a subsidised rent available for those on lower incomes. Other homes we build are available on a part-rent, part-buy (or shared ownership) basis for customers who aspire to own their own home but who cannot afford a full mortgage at market rates. We also build some homes for outright sale, because the profits from the sales help to finance our charitable activities. We strive to be a top-performing landlord and are always looking at ways to develop and improve the services we offer. For tenants, we provide a full landlord service. For leaseholders and shared owners, we look after the maintenance of the fabric of the building and communal areas, and their care and upkeep, with owners being responsible for their individual homes. For those who need them, we offer support services to enable residents to live independently and safely in their home and maintain their tenancy effectively. This may include advice on money management, or practical help with running a home, finding a job or adaptations to make homes more suitable for the resident s needs. We recognise that the neighbourhood is as important as the home, a place where residents are proud to live. We therefore assist residents to become actively involved in shaping their local communities through initiatives like community associations and volunteering. Our Values ABOUT ORIGIN HOUSING Origin places five key values at the heart of everything we do. These core beliefs run deep through every aspect of our business and we expect our staff to work in accordance with them at all times. We believe if we keep these values at the forefront of our minds, we can be the best we can possibly be. Customer focus - We adapt our services to suit our customers. Origin Housing We adapt our services to suit our customers. We treat customers as individuals. We work with them to look at how we shape our services to meet their current and future requirements. We are passionate about providing great service. 5

6 Origin Housing Integrity - We build honest, open and trusting relationships. We build honest, open and trusting relationships. Positive and productive relationships, with each other and with our customers, partners and stakeholders, enable us to fulfil our purpose. We bring respect, openness, loyalty, compassion and honesty to all that we do. We have the courage to have challenging conversations whenever they are needed. One Team - We are one team with a common purpose. We work to support each other and our partners in achieving our collective goals. We take responsibility for our actions and their impact, strive to learn from all our experiences and change what we need to. We have respect for our work, each other and everyone we engage with. Committed - We never give up in pursuit of our goals. We never give up in pursuit of our goals. We focus on getting the job done and always doing our best to achieve that. We don t settle for anything less. Adding Value - We know a strong business supports our social purpose. We do the best we can with the resources we have, delivering value for money, so that we can make the most difference to peoples' lives. 6

7 THE BOARD Origin Housing Steve White Chair Steve is an experienced business leader, who specialises in leading strategic change in organisations in the commercial and not-for-profit sectors. This includes a period of four years as Chief Executive of the Hyde Group, a large London-based housing association. He is also a Trustee of Centre 404, a learning disabilities charity. Steve was coopted to the Board in April 2015 and became Chair in August Nicky Wilden Vice Chair Nicky is a Chartered Accountant with over 20 years experience in the property industry. Nicky s roles have includedchief Finance Officer at one of the largest privately-owned property companies in the UK, Corporate Finance Director of an Aim-listed property company, and director in the corporate finance teams of two of the top global property service providers. Nicky is a Non-executive Director and Chair of the Audit Committee of London & Continental Railways. She joined the board in 2013 and is the Vice Chair, and Chair of the Governance Committee. Suzanne Davies Suzanne is a Chartered Accountant who has worked in the corporate finance sector for 19 years where she acted as a financial advisor raising private equity and banking finance. She now runs her own property management business and has several non-executive roles in charitable organisations, including the London Early Years Foundation, where she holds chairing roles on finance and audit committees. She chairs the Origin Audit & Risk Committee. Jolyon Griffiths Jolyon is a Chartered Accountant (FCA) with some 20 years experience in the financial services sector. He has extensive experience as a Chief Finance Officer and 12 years experience in investment banking, covering a wide range of products including equities, corporate finance, and fund management. He currently has a portfolio of part-time and consultancy roles. Jolyon joined the Board in He chairs the Investment Committee. 7

8 Origin Housing Anne Bowers Anne is a management consultant with more than 15 years of experience working with public sectorbodies to improve delivery. She specialises in the intersection between health and social care for adults and for children. She is associate director of PPL Consulting, having recently worked freelance for the past four years. Anne joined the Board in Mash Halai Mash is a Chartered Quantity Surveyor with 20 years experience, the last 10 years in both the private and affordable housing sectors. Since 2006 he has been an Equity Partner at John Rowan and partners, and Head of Residential Development and Regeneration. He is responsible for the development and successful delivery of new-build residential schemes, delivering over 500 brand new homes per year. At main board level he is Deputy Chairman with responsibilities including implementing key business initiatives, new business innovations and reviewing the strategic direction of the business. Mash joined Origin Board in March Mary Gibbons Mary is the Executive Director of Strategy and Support for Swan Housing Association. She has worked in the housing sector for over 20 years. She is an experienced Director and housing professional, specialising in housing, regeneration, and care and support. Mary is also Managing Director of a commercial care and support company that gift aids its profit to Swan. Mary has previous experience working as a voluntary Board Member for a charity specialising in support services for ex-offenders. She joined the Board in December Stephen Mutton Stephen is an experienced housing professional, having undertaken senior leadership roles in twoprominent housing organisations. He has previously worked at the political centre of two London local authorities, as well as at the House of Commons. Stephen lives in East London and is an Origin leaseholder. He joined the Board in April

9 Origin Housing Gordon Wright Gordon is a senior finance executive with particular experience in the SME and Mid-Market sectors covering arange of industries including residential and commercial property development. In his last executive role he was the CEO of a financial services business regulated by the FCA. He is a chartered accountant by profession and was previously the Finance Director of a listed company engaged in residential property development primarily in London and the South East. He was later appointed a Non- Executive Director in that company serving on both the Audit and Remuneration Committees during this time. He joined the Board in December 2015 and has been selected to become the successor Chair of Origin s Audit Committee in

10 Origin Housing THE SENIOR MANAGEMENT TEAM Karen Wilson, Chief Executive Karen Wilson has been Chief Executive since November She has over 30 years experience in the industry. Her career started in local government. Karen then spent 10 years at Metropolitan Housing Trust as Regional Director, with responsibility for development and housing services, and latterly as Director of Planning and Operations, deputising for the CEO. Four years as at English Churches Housing Group followed, which included leading the extensive supported housing business. Karen is also a statutory appointee to the Management Committee of Quadrant-Brownswood Tenant Cooperative, and a Trustee of Women in Sport. Cathy McCarthy, Director of People Services Cathy has over 25 years experience in Housing and Social Care. She has been at Origin since 1999 in a variety of roles and is responsible for our Care & Support services, Human Resources, Business Improvement and Community Development activities. Previously she has worked for PCHA, London Borough of Hillingdon and a number of other London based charities and housing associations. Gareth Jones, Director of Development Gareth is a qualified Building Surveyor with over 25 years experience in residential development work. He previously worked for PCHA in a range of development roles including Regional Development Manager and Head of Land & New Business, and at Genesis Housing Association, where he held the post of Assistant Director of Development before joining Origin as Development Director in early Chris Trebilcock, Director of Finance Chris qualified as a chartered accountant with Binder Hamlyn and remained in public practice until 1992 when he joined British Rail, where he was involved in the privatisation of its rail freight business. He remained within the rail freight industry as financial controller of EWS until A period as financial controller with Plan International was followed by a post as Group Business Support Director for Hanover Housing Association prior to joining Origin in November

11 JOB DESCRIPTION Origin Housing Responsible to: Responsible for: ROLE PURPOSE: Chief Executive Head of Neighbourhood Services, Head of Repair Operations, Assistant Director of Care and Support, and Personal Assistant As a member of the Executive team contribute to the delivery of the Origin vision of providing: great homes: places where people are proud to live positive people: responsive, caring staff getting services right for customers strong communities: helping people and neighbourhoods to thrive through the leadership of excellent customer focused tenancy and repairs services to our diverse customers KEY ACTIVITIES Strategic and Corporate As part of the Executive team, to provide overall direction and leadership for the Association As part of the Executive team, to ensure that a robust business plan and annual operating plans are developed and delivered To develop the vision and strategies necessary to achieve the business plan To ensure the planning and provision of appropriate resources to achieve the business plan To lead on strategic projects and initiatives, chair internal forums, and hold directorships of subsidiary companies as from time to time is appropriate to effective leadership and management of Origin. Directorate To service the Boards and other Committees as required To lead, motivate and ensure development of all teams within your Directorate to ensure quality and quantity of work is of the agreed standard and objectives are achieved. To have lead responsibility for: routine maintenance and estate services, housing management services, and care and support services across the range of tenures and customers. 11

12 Origin Housing To ensure views of customers (both internal and external) are continually sought by teams to ensure services and shaped to meet their needs and there is continuous improvement To ensure services are adapted and shaped to meet the changing needs of customers, external regulator requirements and best practice To liaise with and develop excellent working relationships with external stakeholders and partners as required To ensure risk is effectively managed at a strategic level and by your managers at an operational level. To have ultimate ownership of budgets for the Directorate, ensuring effective financial management including budget setting, forecasting and monitoring takes place and value for money delivered To contribute to effective team working and provide cover as required To observe relevant legislation, best practice and equal opportunities/diversity principles in all aspects of work, especially the development of strategy and policy To represent and promote the Association as appropriate General To ensure performance management is carried out effectively across the association. Support your own personal development by attending training events as required Comply with the Association s health and safety policies Comply with the Association s Code of Conduct by behaving in a professional manner at all times Demonstrate commitment to valuing diversity and upholding the Association s equal opportunities policy at all times No job description can be entirely comprehensive and the postholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual s remit and capability, and consistent with the status and responsibilities of the role within the organisation. 12

13 PERSON SPECIFICATION Origin Housing KEY REQUIREMENTS The tools to do the role HOW ASSESSED A = Application I = Interview T = Testing Knowledge/Qualifications: Degree level or equivalent Professional qualification e.g. CIOH, RICS (desirable) Housing policy and legislation Risk management, including health and safety Experience: Senior leadership experience of at least one of property maintenance, care and support and housing management Experience of managing external contracts and internal services providing customer facing property services Experience of leading or working with care and support services Significant experience of leading and managing people/teams through periods of change Experience of working with residents to develop service offerings Experience of redesigning service and leading change A track record of achieving high levels of customer satisfaction and value for money Experience of contract procurement and management A track record of working collaboratively with others to achieve a common goal A A /T /T Technical Skills/Competencies: You are required to be able to demonstrate the following skills at a level appropriate to the role Verbal and written communication skills Numeracy Analytical skills and Verbal comprehension Commercial awareness and approach Planning and organising Budget management Negotiating skills IT skills (word, excel, powerpoint, e mail) Other Ability to attend evening meetings and occasional weekends Practical understanding of equal opportunities issues and commitment to valuing diversity. /T T T T/I T/I T 13

14 Origin Housing Origin Competency Framework Our behavioural framework that demonstrates what good looks like Our Values are core to who we are and what drives the way we work and are relevant for all Customer Focus We adapt our services to suit our customers. We treat customers as individuals. We work with them to look at how we shape our services to meet their current and future requirements. We are passionate about providing great service Integrity We build honest, open and trusting relationships. Positive and productive relationships with each other and with our customers, partners and stakeholders, enable us to fulfil our purpose. We bring respect, openness, loyalty, compassion and honesty to all that we do. We have courage to have challenging conversations whenever they are needed One Team We are one team with a common purpose. We work to support each other and our partners in achieving our collective goals. We take responsibility for our actions and their impact, strive to learn from all our experiences and change what we need to. We have respect for our work, each other and everyone we engage with Committed We never give up in pursuit of our goals. We focus on getting the job done and always doing our best to achieve that. We don t settle for anything less Adding value We know a strong business supports our social purpose. We do the best we can with the resources we have, delivering value for money, so that we can make the most difference to peoples lives Our Leadership Behaviours are what we seek from all our managers Inspirational Leadership Managing People and Performance Providing a clear direction of what the business needs to achieve and how Providing the environment for people to be the best they can be 14

15 Origin Housing EXECUTIVE AND OPERATIONS DIRECTOR STRUCTURE CHART 15

16 OPERATIONS DIRECTOR STRUCTURE CHART Origin Housing 16

17 Origin Housing PRINCIPAL TERMS AND CONDITIONS Position: Salary and Benefits: Circa 100k, a team bonus is payable, up to 10k, for exceptional performance Holiday Entitlement: 30 days rising to 34 with length of service Pension: Up to 8% of salary where matched by the employee Car allowance: Mileage rate of 45p mile payable. Car ownership not essential for the role. Working Hours Normal hours of work for this full-time position will be a minimum of 37 hours per week, however flexibility is required in order to complete the job. Location: Your normal place of work will be at our offices in Euston, however given the seniority of the role, travel across all our operating areas is expected. 17

18 KEY DATES AND THE SELECTION PROCESS Origin Housing Closing date: Friday 20 May 2016 at 12 noon First interviews: Monday 6 June 2016 Final interviews: Monday 20 June

19 MEDIA ADVERTISEMENT Origin Housing 19

20 Third Floor Olympic Office Centre 8 Fulton Road Wembley Middlesex HA9 0NU (Recruitment) info@campbelltickell.com Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number Registered office 14 Accommodation Road, London NW11 8EP VAT number