A letter from Sarah Brennan, CEO

Transcription

1 Team Leader - YM291

2 YoungMinds is very proud of the positive development and impact achieved over the last four years for children and young people s mental health. We know we are doing unique, excellent work that no one else is doing. However, we know much more needs to be done. We are delighted with the government s commitment to transforming Children and Young People s Mental Health and services, but we also recognise the huge pressures experienced by young people and their parents on a day-to-day basis. If successful, you will be joining the passionate, committed and talented team at YoungMinds at a very exciting time. Our four-year strategic plan, developed through stakeholder consultation has challenged us to focus our work if we want to maximise our impact. We will also need to fulfil a huge agenda to really improve children and young people s mental health. To achieve this we need a team of excellent staff who are the best in their field. If you apply for one of our posts and come for interview, our staff will tell you more about why they get both professional and personal satisfaction from working for YoungMinds. I hope you will want to work here too and will find all the information you need in this pack or on our website to help you complete your application. Sarah Brennan OB CO, YoungMinds A letter from Sarah Brennan, CO Thank you very much for your interest in YoungMinds and for wanting to work with us.

3 1 in 10 children and young people aged 5-16 suffer from a diagnosable mental health disorder - that is around 3 in every class 850, 000 children and young people aged 5-16 have mental health problems 45% of children in care have a mental health disorder - these are some of the most vulnerable people in our society Half of all mental health problems manifest by the age of 14, with 75% by age 24 What s the problem? 3 in 4 children with a diagnosable mental health condition do not get access to the support that they need 1 in 12 young people self-harm at some point in their lives, though there is evidence that this could be a lot higher.

4 Our Mission YoungMinds is the UK s leading charity championing the wellbeing and mental health of young people. We exist so that young people have the strongest possible voice in improving their mental health. We strive to make sure everything, from Government policy to practice in schools and services, is driven by young people s experiences and aspirations. We support parents to help their children through difficult times, we equip professionals to provide the best possible support to the young people that they work with, and we empower young people to change their world. Our Goals To keep ourselves focused and on track, we ve set out four key strategic aims: 1. Foster innovation to meet the needs of vulnerable and excluded children and young people. 2. Promote good mental health to more children and young people than ever before. 3. Champion the voices of young people and parents to influence mental health policy and practice. 4. Inspire excellence to achieve transformed, integrated services. Our Mission and Goals

5 We empower children and young people Children and young people with mental health problems are at the heart of everything we do. From our free online resources to our innovative youth engagement programmes, we transform the lives of children and young people. We support families No one should suffer alone. YoungMinds provides a lifeline to thousands of families, advising and supporting them to understand their child s behaviour and secure the right help. We campaign for change We break the silence surrounding mental health by speaking out to change attitudes and policies. Driven by the experiences of young people, we campaign to build a society where mental health has no attached stigma and where those suffering get fast, effective support. We help professionals Many professionals tell us they don t have the knowledge and training to understand how young people are feeling, spot problems or help if needed. Our training and consultancy work helps schools and professionals make a real difference to young people s mental health. What we do Alex, YoungMinds Activist I did two days of training which was eye opening. I was like: this is exactly what I want it to be. The amount of times I d tried to break out of this shell, talk about I m feeling a bit down, I m feeling a bit scared, I couldn t do it. And now I can do it openly.

6 Where we work: YoungMinds is based close to London Bridge in Central London, although as an organisation, we are active all over the UK. Our address is: Suite 11, Baden Place, Crosby Row, London S1 1YW. We are well served by public transport links: - local mainline stations are London Bridge and Waterloo. The nearest London Underground stations are London Bridge (Jubilee Line) and Borough (Northern Line). When we work: Standard Office hours are 9.30am 5.30pm, with a one hour unpaid lunch break. Some of our employees work non-standard hours - we have a number of part-time staff, and some of our team work on a sessional basis. YoungMinds recognises the importance of helping its employees balance their work and home life and so we have a Flexible Working Policy in place. Any employee can make a request for flexible working. Whilst we cannot guarantee to accommodate a flexible working application, we do guarantee that we will carefully consider any request made. qual opportunities: YoungMinds is fully committed to eliminating discrimination and promoting equality and diversity in our workforce and employment practices, in the work we undertake, and in the provision of all our services. Working with YoungMinds We therefore expect all of YoungMinds staff to be willing and able to make a positive contribution to the promotion and implementation of YoungMinds quality and Diversity policy. Safeguarding: YoungMinds is committed to safeguarding and promoting the welfare of children and young people and we therefore expect all staff and volunteers to do the same. We ask all staff to undertake safeguarding training when they join us.

7 Pre-employment checks: Due to the nature of the work we do, before starting with YoungMinds, the following checks are carried out: Reference Check: All job offers are conditional on the receipt of satisfactory references. DBS Check: Where appropriate, we ask our workers to complete an Disclosure and Barring Service (Criminal Records Bureau) Check. NB: A previous conviction will not necessarily prevent you from joining YoungMinds. It would depend on a number of factors, including the nature of the conviction and the type of role itself. YoungMinds is committed to treating all applicants and employees fairly. Identity check: We are also obliged to confi rm your identity and obtain proof of your right to work in the UK. When you join: All new staff benefi t from a full induction with both the HR department and their team, as well as our core training programme, ongoing support and personal development. Probationary period: All our posts are subject to an initial probationary period. This varies according to the length and type of the contract. Working with YoungMinds

8 We offer our staff a wide range of health, wellbeing, lifestyle and financial benefits to ensure that we fully support all staff no matter what hours they work. We aim for our benefits to appeal to all YoungMinds team members throughout the organisation and hope that they make working at our charity even better! Holiday 25 days plus bank holidays and 3 days off for Christmas closure (pro-rated for part time) + an extra 2 days after 3 years service Y Pro-rated Pro-rated Benefits Commitment to continued professional development whilst at YoungMinds Free yearly eye test and money towards your frames glasses Y Y Y Y Y Y Pension Match - 3% matched Subject to terms and conditions, pension contributions will begin after 3 months Y If minimum requirements met If minimum requirements met mployee Assistance Programme Y Y Y Travel Loan (Available once completed probation) 25% off Osteopathy appointments at the British School of Osteopathy Y If applicable If applicable Y Y Y Merlin ntertainments Discount Y Y Y Access to Corporate Membership Prices for Art Pass Y Y Y Hotelogical access Y Y Y ncore tickets discount Y Y Y Access to Corporate Membership Prices for TasteCard + Y Y Y Childcare Vouchers Y Y If earning enough to be deductible Staff deliveries to the office Y Y Y Free Tea and Coffee in the office Y Y Y Paid Compassionate and mergency leave Y Y N

9 Completing a YoungMinds mployee Application Form You may either type or write in black pen to complete your application form. We strongly recommend you look through the YoungMinds website before starting your application form. nsure you proof read your application for any errors before submission. Personal Details and Availability Fill out this section accordingly making sure all contact details are correct. ducation and Qualifications nsure to include all relevant qualifications and level achieved. IT Skills Please provide details as requested. Training Please give details of any training courses you have completed. Professional Bodies Please state whether you are a member of any professional bodies, indicating your level of membership and qualification. ligibility to work in the United Kingdom Please fill out accordingly. Unfortunately we are currently not able to support visa applications. mployment History and Salary Please start with your current or most recent employer and give a brief description of your main responsibilities of that role. These descriptions do not have to be very long as you will have an opportunity to expand on certain aspects in the Statement of Suitability section. Please list all previous positions of employment and ensure you account for any gaps in your employment history. Statement of Suitability Outline any relevant skills, experience and training appropriate to this post. Completing the Application Form As we shortlist against the criteria you should relate your application to the requirements set out in the person specification (providing examples). Please address each section in sufficient detail and avoid leaving any blank spaces. If you do not complete all of the sections, this may impact your likelihood of being shortlisted. Give clear, short paragraphs that show how your experiences meet the criteria.

10 Referees Always ask your referees permission before giving their contact details for your application. Your referees should be your current or previous line manager, academic tutor or a volunteer manager if applicable. Do not give details of family, friends or colleagues. We reserve the right to request to approach any previous employer if deemed necessary. Referees will only be contacted after an offer has been made. We will confirm this with you before we approach your referees. If there is a problem with this then please contact us. qual Opportunities Form Please be assured that this is not part of the application process and will be removed prior to the shortlisting process. However, the data we obtain from these forms is analysed due to our commitment to equal opportunities and the information will help us to guide our recruitment strategies. Completing the Application Form Completing a YoungMinds mployee Application Form

11 Job Title: Team Leader (YM 291) Salary: Hours: Based: Reports to: Responsible for: Circa 30,000 per annum (pro-rata) Six month fixed term contract (35 hours per week) YoungMinds Central Office Helpline Manager Parent Helpline volunteers Key relationships: Helpline Manager, Team Leaders, Helpline Advisers, Volunteer Helpline Advisors, Head of Parent Services, Training and Quality Officer, Professional Advisers, YoungMinds staff, external stakeholders, children, young people and parents/carers. Job purpose: To deliver safeguarding work from both the helpline and services as required, and provide advice, feedback and supervision to Helpline Advisers undertaking safeguarding work. To ensure volunteer needs are met by providing review meetings, reviewing performance and development needs, and through efficient and effective day to day support to the volunteer team. Key Responsibilities Deliver safeguarding work from the helpline and services; assess risk, make independent safeguarding decisions, relay decisions to service users, and process referrals to statutory services. Provide effective supervision to Helpline Advisers delivering safeguarding work, including advice relating to cases in progress and feedback after safeguarding cases are completed. Identify training and support needs and feedback to the Helpline Manager.

12 nsure policies and procedures set by the Safeguarding Panel are adhered to at all times, and report safeguarding trends to the Helpline Manager. Oversee and ensure volunteer support needs are met and that all questions relating to the service are answered. Coordinate, hold and record regular review meetings with volunteers to review performance and development needs. Work with the permanent Team Leaders and Helpline Manager to address any concerns. Alert the Helpline Manager to any operational risks, challenges or concerns. Lead and facilitate debriefings with Parents Helpline team members as required. General To work in accordance with the YoungMinds Vision, Mission and Values Maintain and observe an appropriate level of confidentiality at all times To be responsible and accountable for safeguarding in line with the post holder s job description and YoungMinds policies. To prepare for and attend supervision and appraisal meetings with line manager To work with YoungMinds policies and procedures To form effective working relationships with all staff members, volunteers and relevant outside organisations To effectively self-manage and work with the minimum of administrative support To work in accordance with the Date Protection Act and the Copyright Act Other duties that may from time to time be necessary, compatible with the nature and grade of the post YoungMinds is committed to anti discriminatory policies and practices and it is essential that the post holder is willing and able to make a positive contribution to the promotion and implementation of YoungMinds' quality & Diversity Policy. YoungMinds is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment

13 Team Leader Person Specification xperience xperience of delivering safeguarding work, including assessing risk, making independent safeguarding decisions and relaying decisions to service users. xperience of overseeing or delivering supervision to staff and/or volunteers. xperience of working in the voluntary sector (paid or voluntary work). xperience of work on a mental health helpline. Qualifications, Skills and Abilities ducated to degree level or equivalent. Advanced IT skills, including Word, xcel, and databases. xcellent interpersonal skills and the ability to deal confidently with volunteers, staff, service users and professional workers at all levels. Ability to prioritise own workload, work under pressure and manage an emotionally stressful workload. Ability to work independently, problem solve and use own initiative, as well as work as part of a team. Knowledge/understanding Understanding of the importance of confidentiality and data protection in relation to customer service. Demonstrable knowledge on how to assess and respond to safeguarding risks relating to children, young people and adults. Knowledge of and empathy with the mission and aims of YoungMinds. Demonstrable understanding of mental health problems, illnesses and disorders and the challenges faced by children, young people, parents and families. Knowledge of mental health service provision. ssential/ Desirable D D D