> E-Letter n 24 - January 2012

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> E-Letter n 24 - January 2012 INDEX NSE Group has more than 800 employees dedicated to customer service in the Electronic, Computer and Telecom domains, in the sectors

EDITORIAL INTERVIEW WITH CDISCOUNT - FRANCOIS MOREAU NSE GLOBAL LOGISTICS OFFER NSE IS PUTTING A COMMON MANAGEMENT SYSTEM IN PLACN EDITORIAL- ONE GROUP FOR FURTHER

business : Integration of electronic and mechanical systems, test bench and operational maintenance.

The evolution of our markets requires constant questioning and adaptations.

1 > E-Letter n 24 - January 2012 INDEX NSE Group has more than 800 employees dedicated to customer service in the Electronic, Computer and Telecom domains, in the sectors of civil aircraft, defence, industry. EDITORIAL INTERVIEW WITH CDISCOUNT - FRANCOIS MOREAU NSE GLOBAL LOGISTICS OFFER NSE IS PUTTING A COMMON MANAGEMENT SYSTEM IN PLACN EDITORIAL- ONE GROUP FOR FURTHER INDUSTRIAL SYNERGY AND CUSTOMER SATISFACTION NSE Strategy is to propose solutions in order to reply to Global Offers in France and International markets, within our core business : Integration of electronic and mechanical systems, test bench and operational maintenance. Support and services of IT and electronic equipment through Call Center and Logistics coordination. The evolution of our markets requires constant questioning and adaptations. The synergy and complementary between the Business Unit Integration and the Business Unit Services are our guidelines which allow us to fulfil the market and our customers requirements. ECT Industries has joined NSE with an expertise of its own products design, in aerospace and defense sectors, together with the maintenance and repair of such equipments. These activities are complementary to ours. We have chosen innovation in both technological and organizational, around three operational Business Units : Design Integrations Services

2 This new organization allows us to streamline and optimize our organization by business, and expand our business by accessing new markets. The team spirit and shared values are essential. The will of the men who compose the NSE group is essential to succeed through the synergy and the experience of ECT & NSE and the complementary of both expertise. To succeed, in addition to NSE values, we must rely on : Responsiveness, Speed, Simplicity, Excellence, Innovation et Team Spirit. Thanks to this editorial, please allow me to wish you, on behalf of the whole NSE group, a Happy New Year Alain ROCHER NSE BU Services Director INTERVIEW WITH FRANCOIS MOREAU - SERVICE DIRECTOR AT CDISCOUNT Interview with Mr. François MORAU, Service Director at Cdiscount, and Jean-Yves Tuduri Sales Director BU Services, NSE Group Jean-Yves Tuduri - Could you please introduce the group Casino and the brand Cdiscount? François Moreau - Through its brands, the group Casino covers all food retail trade formats of the French market and occupies a leading position in non-food e-commerce with the brand Cdiscount. Each brand has a specific position, adapted to the consumer needs precisely identified. The importance of proximity and discount formats meets the emerging ways of consumption and new demands of consumers. Cdiscount is the leading non-food retail Trade B to C in France; Cdiscount has now passed 10 million customers. Its position is clear: the specialist in "Best products at the best price." Its very competitive offer is organized into big sectors: cultural products, high tech, computing, home appliances, personal goods, fashion, travel, health, & services (finance, insurance, video on demand...). To promote synergy between Cdiscount and the brands of the Group, drop off points allow Cdiscount customers to come and take their orders over 30 kg in the Supermarkets. This has been extended to the stores "Petit Casino" (small stores) for the parcels less than 30 kg and will be extended to the whole network of convenience stores. What is the Cdiscount project, behind the sales in Franprix stores? We decided to open a store of about 500 square meters rue du Bac in Paris. It is a kind of test, used for the visibility of the brand. If it is successful it should represent an additional activity for the brands of the group. This point of sales, the size of a small supermarket, offers nearly 2,000 references selected from the best sellers of the website: High-tech (TV, DVD players, MP3, phones and plans, headphones), computing (PC, tablets, connectors), small home appliances (toasters, vaccum cleaners, food processors...) DVDs and video games. But customers can also find toys, and a selection of wines and spirits, in accordance with the extension of the offer operated progressively by Cdiscount. In terms of multi-channel strategy, priority is given to synergies with physical stores of the group Casino (hyper, super, small stores) that form a chain of 2,000 drop off points for website orders. Thus, the Cdiscount stores can be used for the visibility and the renown of the brand together with an additional activity in case of success with consumers. This test also confirms, anyway, the distribution trend to mix virtual and real networks.

3 What services have you assigned to NSE? As part of our support services policy to our customers, Cdiscount has assigned the responsibility for managing the customer service for all products of the store to the Business Unit Services of the group NSE. NSE provides centralized customer service, registration, follow up of RMA logged on a web site design, developed and dedicated to the stores, the collection and return of products in shops, the coordination and management of the manufacturer's warranty including sometimes the repair. The process is summarized in the flowchart below : Are you satisfied with the service delivered by NSE and does it meet your customer's expectations? The services of NSE meet perfectly our expectations and consequently those of our clients. We hope to expand our cooperation to other stores in France very soon as long as NSE keeps providing a very good quality of service while maintaining competitive prices. François Moreau Service Director Cdiscount Jean-Yves TUDURI Sales manager BU Services

NSE GLOBAL LOGISTICS OFFER Since several years, the transport industry is continuing to change with a strong trend towards globalization.

To provide the best service to its customers, NSE is now able to offer a range of logistic services and a greater variety of transports.

technical services, Management of partial or complete packages to national and international level Collection with value-added transfer of responsibilities and provision of a packaging for the

To carry out these missions, NSE is based on know-how: TMS (Transportation Management System) A centralized transport organization that receives and processes daily requests from different entities.

4 NSE GLOBAL LOGISTICS OFFER Since several years, the transport industry is continuing to change with a strong trend towards globalization. The functioning of the integrated logistics, with a technologic development of information and communication, is reshaping the logistics related to transport. To provide the best service to its customers, NSE is now able to offer a range of logistic services and a greater variety of transports. Deployment, Management and Coordination flows, Delivery or collection anywhere in the world, next day parcel or freight, Swap or exchange product on-site customer value added with a wide range of technical services, Management of partial or complete packages to national and international level Collection with value-added transfer of responsibilities and provision of a packaging for the carrier to ensure the product packaging while controlling compliance, Express transport for same day delivery, Transits and custom operations around the world. To carry out these missions, NSE is based on know-how: TMS (Transportation Management System) A centralized transport organization that receives and processes daily requests from different entities. A powerful ERP system can handle customer orders via EDI with its partners (carriers and on site interveners). NSE is able to provide real-time customer information for traceability and quality while finding solutions to the anomalies encountered. A rigorous quality system based on procedures developed in conjunction with its approved service providers. In a competitive world, this vision of a supply chain is a recent strategic way to attract new customers. NSE is different from its competitors by mastering the globality of the supply chain. To have an efficient organization available for customers is a fundamental objective for the company. NSE answers efficiently to the needs of its customers with innovative and "à la carte" transport solutions in accordance with the requirements of Quality, Costs and Delays. Frédéric LABIS Supply chain Director BU Services

NSE IS PUTTING A COMMON MANAGEMENT SYSTEM IN PLACE We have defined a common cartography : We have defined a common Quality Policy : The aim of NSE is: "sell, design, implement integrated systems

5 NSE IS PUTTING A COMMON MANAGEMENT SYSTEM IN PLACE We have defined a common cartography : We have defined a common Quality Policy : The aim of NSE is: "sell, design, implement integrated systems (civil and military) and supply services" in the areas of defense, aerospace, electronics, computing, telecommunications and large industry all over the world. We take into account the expectations of our customers, our employees, our shareholders, our social environment and legal and regulatory requirements.. As General Management, with power of decision, we have chosen the following general objectives : Increase results, productivity, sales benefits and also end customer and service diversifications, Continuous improvement of our organization and processes in order to contribute to the satisfaction of end users, Reducing the impact of our activities on the environment, Optimize our supply chain organization, Satisfy our employees in their work environment. We commit ourselves to provide all necessary means for the implementation of our policy, to expand Quality, Saftey and Environment objectives and continuous improvement of our Management System. This policy is displayed on notice boards at all levels and updated with indicators and comments. Laurent FAVIER is nominated to represent BU Services and Yannick RIGAUD for BU Integrations and have total responsibility and authority in order to : Ensure that the management system is implemented, maintained and consistent in its application, Report to the direction of its functioning and any possible improvements,

6 Encourage at all levels to be aware of customer requests, and environmental and safety requirements, Maintain certification of management system according to standards (EN 9100, ISO 9001, ISO14001 and AQAP2110). We rely on each of you to commit yourselves with us by notifying to our representatives any misunderstanding regarding this policy and applying these values that are important to reach all our objectives : Rigour (to avoid drifts), Honesty (first towards oneself), Work (being a hard worker), Loyalty (to act with a mutual communication), Humility (to challenge oneself). Each of us must be involved for success, we thank you in advance. Nizerolles, 2nd of January Alain ROCHER BU Services Director Joaquim DA SILVA BU Integrations Director François LACOSTE CEO For each Business Unit, a pilot is appointed and a process review will be made twice a year. Moreover, a common direction review allowing to check the system will take place twice a year. This system will be registered in the NSE Quality Manual for the two Business Units. Laurent FAVIER Quality Manager NSE BU Services Yannick RIGAUD Quality Manager NSE BU Integrations PLEDGE OF QUALITY NSE Services sites are certified by l'afaq under reference QUAL/2003/ Certification ISO 9001 and ISO Declaration CNIL # You have a right of access, of modification, correction and suppression of the data which concern you (Article 34 - Law "Informatique Et Libertes" January 6, 1978).

> E-Letter n 23 - October 2011

> E-Letter n 23 - October 2011 INDEX NSE Group has more than 800 employees dedicated to customer service in the Electronic, Computer and Telecom domains, in the sectors of civil aircraft, defence, industry.