EXPERTS IN AVIATION INDUSTRY

Transcription

1 EXPERTS IN AVIATION INDUSTRY

2 Who we are Aviation & Tourism Institute Ltd (ATI) has been established in November 2014 by a team of professionals having more than 50 years of experience in the aviation and tourism, after realizing the need for specialized training in both industries in Cyprus and the regional markets. As an IATA Authorised Training Center and an IATA Accredited School we are associated with Mega Airline Studies based in Athens Greece. Contact Us Address. Nikis Avenue & 1 Kastoros, 1087, Akropolis - Nicosia, Cyprus Ph Fax Web. Mail. info@aviationti.com Find Us Αρχή Ανάπτυξης Ανθρώπινου Δυναμικού Κύπρου Whether you are a student, human resource professional, or an aviation and tourism professional, we invite you to explore our brochure to find the solution/course that fit your objectives in professional training and development. We have a dedicated team of professionals at your service to answer any questions regarding our programmes and courses.

3 Certificates Diplomas offered by IATA UFTAA and IATA-FIATA are not a simple qualification. Itʼs a unique, necessary professional tool which bears the mark of the two largest, organizations in the fields of aviation and tourism. All those working in tourism are well aware, that for running an IATA Travel Agency is necessary to have staff with the diploma of IATA. Aviation and Tourism Institutesʼ programs, are designed and approved by the Technical Committee of IATA (International Air Transport Association), the larger organization of Aviation and Tourism and the Global Travel Agents -UFTAA (Universal Federation of Travel Agents Associations), headquartered in Montreal and is aimed at high quality education and professional consolidation of those who wish to pursue careers in the field of aviation and tourism industry. All courses are taught by experienced professionals and approved instructors. IATAʼs diplomas, with worldwide recognition, ensure a safe and successful professional career in Airlines and Travel Agencies. ATI, with the vast experience of its founders and associates in the field of Aviation and Tourism can guarantee a successful career path of all graduates. Our graduates are well equipped for a confident professional future.

4 Accredited Training School As an ATS, ATI is entitled to deliver specialized technical and management training courses, such as: A. ATS Courses Dangerous Goods Regulations Category 6 - Initial Dangerous Goods Regulations Category 6 - Recurrent Dangerous Goods Regulations - Awareness Infectious Substances Regulations Radioactive Materials

5 DGR IATA/FIATA Dangerous Goods Regulations (Category 6) Initial/Recurrent Safety is paramount in the aviation industry: Ensure that you know how to read and apply the regulations for the transport of dangerous goods by air. These regulations include legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation to ensure the safe transportation of these goods. Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual. Key Topics Interpret and review the current IATA DGR manual Responsibilities of operator and shipper Limitations Excepted and limited quantities State and operatorsʼ variations Classification and identification Packaging, marking, and labeling requirements Shipment of radioactive materials Loading, storage and inspection and emergency procedures Air waybill, Shipperʼs Declaration for Dangerous Goods, and Notification to Captain Who should attend Airline cargo acceptance and cargo agency staff Cargo operations and ground handling staff Station managers responsible for the safe transport of dangerous goods Shippers, cargo agents, consolidators, freight forwarders Instructional designers and instructors of DGR Newcomers to the industry

6 B. ATC Courses Authorized Training Center Airline & Tourism Industry IATA Airline Cabin Crew Training IATA Airline Customer Service IATA Foundation in Travel and Tourism Airport IATA Airport Operations IATA Airport Ramp Service IATA Aviation Security Hotel IATA Hospitality Services Diploma Cargo IATA Cargo Introductory Course Dangerous Goods Regulations Category 3 IATA-HARVARD Leadership and Management Diploma

7 Airline Industry IATA Airline Cabin Crew Training Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations. This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the worldʼs leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process. Key topics Introduction to the airline industry and aircraft Crew member coordination and communication Customer service and managing passenger interactions Safety and emergency procedures Who should attend This course is recommended for: Aspiring cabin crew members Newcomers to the industry

8 Airline Industry IATA Airline Customer Service Drive a culture of excellence around customer service and communication. This course covers the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs within your organization. What you will learn Upon completing this course you will have the skills to: Learn techniques of effective communication and customer contact Understand the various social styles and cultural differences of airline customers Gain knowledge about new trends in customer service Key topics Improved Standard of Customer Service Verbal & Non-verbal Communication Skills Customer Contact Techniques Cross-cultural Awareness Managing stress Who should attend This course is recommended for: Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff Cargo reservations and receiving staff Public relations and sales support personnel Flight attendants Newcomers to the industry

9 Airline Industry IATA Foundation in Travel & Tourism - Level 1 Study the basics of the travel and tourism industry and understand what it takes to become a successful travel agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options, and how to ensure clients fulfill all necessary travel requirements. What you will learn Upon completing this course you will be able to: Provide excellent customer service and build customer loyalty Understand the various services and facilities available to airline passengers during their travel Advise customers on passport and visa requirements, as well as on travel insurance options Plan and reserve travel itineraries using standard industry coding Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products Book and sell travel products using Global Distribution Systems (GDS) such as Abacus, Amadeus, Galileo or Sabre Key topics Overview of the travel and tourism industry Requirements to become a travel agent Customer service principles Air transport products and services Airfares and ticketing Electronic booking tools Pre-packaged tour products Introduction to rail, land and water transport Who should attend This course is recommended for: Travel agents Airline reservation agents Tour operators Call centre agents Newcomers to the industry

10 Airport IATA Airport Operations Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed. What you will learn Upon completing this course you will have the skills to: Know the history of aviation and understand the role airports play in the economy Discover the various airport customers and partners Gain knowledge about the multiple operational and business functions of airports Acquire the tools to apply your knowledge and skills to your airport environment Key topics Operational functions of the airport Rescue, fire fighting and other support services Airport issues and challenges The future of airports Technological developments Who should attend This course is recommended for: Recently appointed airport staff Travel industry staff Newcomers to the industry

11 Airport IATA Airport Ramp Services The aircraft servicing and ground handling basics you need to start a career on the ramp. Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp.whether you are new to the industry or a recent recruit, this course provides a solid foundation for further professional development in the field of ground operations. What you will learn This course gives you an understanding of: The ground operations working environment Standard ramp operations terminology The departments of an airport and how they work together Basic safety and security for efficient operations Procedures for key aircraft ground servicing tasks IATA Airport Handling Manual and IATA Ground Operations Manual standards Key topics Introduction to the airside environment and airport ramp services Aircraft characteristics and turnaround plan Cleaning, catering and other services Ground service equipment Standard operating procedures Airside safety Ramp security awareness Future developments in the sector of ramp services Who should attend This course is recommended for: Anyone interested in pursuing a career with an airline or ground service provider Recently recruited airline, airport and ground handling staff

12 Airport IATA Aviation Security Awareness Security is a concern for everyone in the industry, affecting virtually all areas of operation. Whether you work with passengers, cargo or at a security checkpoint, you have a role in keeping the industry safe. This course introduces you to the security measures and regulations you need to know to work responsibly in the industry. It also provides examples of practices you can apply in your workplace to identify and prevent potential security threats. What you will learn By the end of this course, you will understand: Your role as a future security professional in the overall aviation security framework The types of threats to consider in a security risk assessment Steps for enforcing security in your work areas The role of human factors in maintaining security Key topics Current threats to the aviation industry Aviation security regulations and the international organizations behind them Airport access control for people and vehicles Passenger, baggage, cargo, mail and catering security basics Common airport and in-flight security measures for responding to threats Who should attend This course is recommended for: Entry-level security staff Industry personnel working with passengers or cargo

13 Hotel IATA Hospitality Services Diploma The travel industry is continually growing and currently employs more than 250 million people in its various sectors. The success of the tourism industry is closely tied to its human component because nearly one billion people travel outside their home country every year. These travelers need to be taken care of while they travel. Their travel experiences are defined by the level of service they encounter. Service and quality are the number one expectations of travelers worldwide. Each international traveler needs a place to sleep, access to meals and things to see or do. Their travel experiences are defined by the level of service they encounter at every stage of the journey. A diploma is awarded for the completion of two required and two elective courses in the hospitality area of study. Required Food and Beverage Server Front Desk Agent Housekeeping Room Attendant Elective Tourism Essentials Who should attend Reservation and sales agents Tourism office staff Hotel front desk agents Housekeeping staff Newcomers to the industry

14 Cargo IATA/FIATA Cargo Introductory Course With over 52 million tons of cargo shipped annually, the air cargo industry is the place to be. Prepare yourself to work in the industry with this comprehensive course. You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more. This course is mandated for IATA Cargo Agents in accordance with the IATA Cargo Agency Resolutions. What you will learn Upon completing this course you will have the skills to: Guide clients on the IATA rules and procedures for air freight shipments Arrange air cargo shipments in accordance with IATA rules and procedures Apply published rates and charges for air cargo shipments Complete air waybills accurately Prepare shipments ready for carriage Key topics Operations at cargo agencies, airlines, and freight forwarders Air cargo acceptance basic rating principles Air waybill completion Industry terminology and abbreviations IATA geography, TACT, OAG, and other cargo manuals Who should attend This course is recommended for: Cargo agent and air freight forwarder sales and marketing staff Airline and manufacturer sales, reservations, and acceptance staff Junior-level managers at cargo agents, airlines, and manufacturers Newcomers to the industry

15 IATA - HARVARD Leadership and Management Diploma Enhance your critical business knowledge and skills through this highly-acclaimed training program that combines an IATA course with 10 Harvard ManageMentor (HMM) modules of your choice. IATA and Harvard Business Publishing have partnered to offer a comprehensive training program for aviation and travel industry professionals. IATA courses are combined with HMM elearning modules to address the full spectrum of today's business challenges. What will you learn Management skills through HMM modules: Access to the HMM modules is valid for 6 months from the date access is provided, with exams administered online. Who should attend Anyone wishing to pursue a management career in the air transport or travel and tourism industry Anyone wishing to upgrade their leadership and management skills Complete one IATA course and 10 HMM modules of your choice to receive a Leadership & Management diploma in the following specialty areas: Leadership & Management Training Program with specialty in Aviation Leadership & Management Training Program with specialty in Travel and Tourism Leadership & Management Training Program with specialty in Cargo

16 ATI - Diplomas C.1 Courses Besides IATA courses/diplomas, Aviation & Tourism Institute offers a portfolio of programs that can help you lead organizational change, foster a culture of creative thinking, and contribute to your companyʼs success. Each offering applies the latest management theories and leadership best practices to help you master complex challenges and capitalize on emerging opportunities. Through hands-on exercises, interactive lectures, and dynamic discussions, youʼll learn how to maximize team productivity, drive breakthrough innovation, and secure a competitive edge for your company. Custom training for your organization We can design professional development programs for your organization. If you have a group of six or more individuals from your organization interested in professional development, then you may consider a custom program at our location or yours. ATI delivers custom programs on a variety of management topics to companies in a range of industries.

17 A program customized to suit your organizational needs We work with you every step of the way. We'll help you select the appropriate topics, program length, and delivery model for your needs. We can deliver programs at your company or at ATIʼs premises. A few of our popular topics include strategy, leadership, Tourism & Hospitality, negotiations, languages for professionals and communications. Quality instruction Our instructors are practitioners in the field. They consistently earn top marks from participants in program evaluations. Through a combination of lecture, cases, exercises, and in-class discussion your employees learn how to apply the material within your context. Extraordinary value Our programs are competitively priced, enabling you to bring high quality employee training and development to your organization. In Cyprus programs can be subsidized by HRDA Teaching language: Greek or English Contact us for more information.

18 C.2 ATI Courses /Workshops /Diplomas Special Courses DGR Dangerous Goods Diploma C.A.A. Train the trainer Tourism & Hospitality (Special courses/diplomas) Leadership & Management Human Factors (Learn how to improve safety and effectiveness in your operations) Conflict Management skills at workplace Conflict Management skills for women Sexual Harassment at Workplace Team Building Effective Meetings Building more effective teams Time management Managing Yourself and Leading Others (Learn the fundamentals of managing yourself and motivating others to accomplish your organizationʼs goals) Excelling as a manager or supervisor Excelling as a highly effective team leader

19 Communication/ Personal Development Internal Communication External Communication Customer Care Communicating with tact, diplomacy and professionalism How to become a better communicator Delivering Effective Presentations (Discover how to inform, persuade, and inspire your audience) Communicating with Influence: The Art of Persuasion Cultural Competence for Global Communication (Develop effective strategies for communicating across borders and cultures) Media Relations Training Public Relations PR writing skills Business writing basics for professionals Managing Emotions & thriving under pressure Dress & Deportment/ professional behavior (Especially designed for air staff and uniform employees) C.2 Miscellaneous Environmental First Aid at work Health & Safety at work Languages for Professionals (English, Russian, Turkish) And many more...

20 Contact Us Address. Nikis Avenue & 1 Kastoros, 1087, Akropolis - Nicosia, Cyprus Ph Fax Web. Mail. info@aviationti.com Find Us