***THIS PROJECT REQUIRES 4 GIFT CARD SWIPES*** NO EXCEPTIONS

Transcription

1 Executin Accuntability Plicy In an effrt t imprve ur perfrmance and drive ur success with Wakefern, the fllwing accuntability prcesses will be implemented immediately: Please be aware that the amunts listed in yur Training Manual under Dem Shpping List, are nly suggested amunts. If yu run ut f sample prduct prir t the end f the dem, and have spent the amunt listed, yu are authrized t purchase enugh additinal prducts t last t the end f yur event. Keep in mind the ttal amunt cannt exceed $100. Engagement Specialist cannt multitask and c-mingle persnal purchases, while in line fr dem purchases. All persnal purchases must be a separate transactin at the end f the wrk day. Executin Date All dems MUST be executed n the specific date assigned. If an emergency situatin arises, yu are t cntact yur Supervisr immediately. ***THIS PROJECT REQUIRES 4 GIFT CARD SWIPES*** NO EXCEPTIONS Shprite Gift Card Purchase Instructins (Plicy) 1. MORNING SWIPE: 10:00 am - Buy ne item listed in yur training manual in the mrning as yur check-in. Then find prducts and take enugh t cnduct the mrning prtin f yur dem. (Save packages and wrappers). 2. BEFORE LUNCH SWIPE: Befre yur break purchase the prduct yu used during the mrning dem (using packages and wrappers). Yur break is 30 minutes. 3. AFTER LUNCH SWIPE: After yur break buy ne item listed in yur training manual (Needs t be cmpleted within 45 minutes f yur BEFORE LUNCH SWIPE). Then gather additinal prduct yu need t cnduct the rest f dem. 4. END OF DAY SWIPE: 4:00 pm - At the end f the day purchase the prducts yu used fr the balance f the day. if yu have n prduct t purchase yu shuld purchase ramen ndles as yur furth and last swipe f the day. Executin Plicy: Prduct Check Pre-Calls must be cmpleted. Yu must speak with the Department Manager 3 days prir t yur event t cnfirm the date f yur demnstratin and ensure that the prduct will be n the sales flr. If yu cannt reach the Department Manager, cntact the CGO Crdinatr (cmputer-generated rdering) OR the Scanning Crdinatr at the stre. If the stre is lw n prduct r has n prduct n yur precall please cntact yur supervisr immediately (nt the Supprt Line). With enugh ntice, we can have the prduct sent t yur stre in time fr yur scheduled date. Prduct purchase cmpletin/prper use f gift card (Mnitred Daily) Event Executin Cmpleted n Scheduled/Cntracted Day (Mnitred Daily) Event Reprting MUST be cmpleted by Midnight n the day f the event (Mnitred Daily) Accuntability Plicy: In cases where Engagement Specialists have multiple executin issues, the fllwing will ccur: First ccurrence Engagement Specialist will receive a verbal ntice frm the Supervisr. Secnd Occurrence - Engagement Specialist will receive an Assciate Cunseling Frm which will be filed (written dcumentatin f perfrmance issue). Third ccurrence Will result in a final written warning and may result in terminatin f emplyment. UPDATED 2/9/2015

2 Zer Tlerance - Shplifting r Theft Events invlving shplifting r theft f stre items in cnnectin with the perfrmance f a prduct demnstratin have caused bth ur clients and ur Cmpany serius cncern. Shplifting is stealing whether it invlves a stre item unrelated t the prduct demnstratin r excess prduct frm a sampling event, regardless f value. Clients have reaffirmed their intentin t take aggressive actin against ffenders, and we supprt such actin. This ntificatin is being prvided t yu as an incumbent engagement specialist t put yu n ntice f this plicy and its imprtance t yu, ur clients and ur Cmpany. Our plicy with respect t shplifting r theft, whether deliberate r unintentinal, while perfrming an event btained thrugh ur Cmpany, is t fully cperate with any criminal prsecutin f the individual invlved, as the law requires. Additinally, t highlight the imprtance f this issue, we have amended all relevant dcuments t emphasize the fact that by accepting ffers f wrk btained thrugh ur Cmpany yu are agreeing t indemnify the Cmpany against liabilities arising ut f yur acts r missins while perfrming a client prject yu btain thrugh us. This includes any liability we incur as a result f a client impsing n ur Cmpany a financial sanctin r penalty resulting frm yur actins if it is determined that yu have engaged in shplifting r ther frms f theft in cnnectin with the perfrmance f a prduct demnstratin event. Such fines have amunted t $1000 r mre and any event specialist prven t have stlen r shplifted will be respnsible fr reimbursing the Cmpany. The Cmpany reserves the right t pursue all ptins at its dispsal t recver any amunt due. Yur cmpliance with this plicy is a cnditin f yur emplyment relatinship with ur Cmpany. Senir Management

3 Hw t Use Yur ShpRite Gift Card ShpRite Supermarkets ShpRite is a retailer cperative that cnsists f 235+ stres in 6 different states- wned by 46 Member Grups. Each f these member grups has its wn plicies and prcedures in place in regards t sampling demnstratins and Gift Card utilizatin. Yu must familiarize yurself with all regulatins n a stre by stre basis. Please adhere t these plicies at all times, if yu have any issues with regards t these plicies please ntify yur immediate supervisr fr crrectin. Imprtant infrmatin regarding yur ShpRite Gift Card utilizatin. If any unauthrized purchase is made using the ShpRite Gift Card, the entire fraudulent balance will be the respnsibility f yu, the agent. Only purchase the materials and quantity f materials authrized in yur event training manual DEMO SHOPPING LIST. If yur ShpRite Gift Card is lst r stlen? Yu are respnsible fr any and all purchases made using yur ShpRite Gift Card. S keep the card in a safe place! Yu will be using it frequently. In the event the card is misplaced r stlen, please cntact yur agency supervisr immediately. Yur agency will then see t it that yur card is deactivated* and a new card issued. *Once a gift card has been deactivated, it cannt be reactivated again. Day f Dem, Befre Arriving t the Stre Activate yur Gift card by calling This will activate yur card with the funds needed fr yur event. When yu call, have the fllwing infrmatin lcated in the bx belw: -Prject # -Stre # -Prm Reprt Cde -Stre s Zip Cde -Mnth yu are scheduled t wrk -Day yu are scheduled t wrk -Yur persnnel number -Last 9 digits f yur ShpRite Gift Card Back f ShpRite Gift Card Shprite Gift Card Purchase Instructins (Plicy) 1. MORNING SWIPE: 10:00 am - Buy ne item listed in yur training manual in the mrning as yur check-in. Then find prducts and take enugh t cnduct the mrning prtin f yur dem. (Save packages and wrappers). 2. BEFORE LUNCH SWIPE: Befre yur break purchase the prduct yu used during the mrning dem (using packages and wrappers). Yur break is 30 minutes. 3. AFTER LUNCH SWIPE: After yur break buy ne item listed in yur training manual (Needs t be cmpleted within 45 minutes f yur BEFORE LUNCH SWIPE). Then gather additinal prduct yu need t cnduct the rest f dem. 4. END OF DAY SWIPE: 4:00 pm - At the end f the day purchase the prducts yu used fr the balance f the day. if yu have n prduct t purchase yu shuld purchase ramen ndles as yur furth and last swipe f the day. Please nte: If yu have nt used all the recmmended sample prduct by the end f the day, d nt purchase it t take hme. Yu are nly authrized t purchase prduct actually used. 24 hur Custmer Service Assistance Call (Extensin #0) Live Operatr: Sunday and Mnday 9 a.m. 6 p.m. EST Live Operatr: Tuesday - Saturday 8 a.m. 7 p.m. EST UPDATED 2/12/2015

4 FEATURED PRODUCT(S) Event Instructins /15 Lindt Lindr Truffles Please refer t the event time that was given by yur supervisr. PRODUCT UPC CODE RETAILER CODE # UNITS TO BUY SUGGESTED SAMPLE DISTRIBUTION GOAL SAMPLES OBTAINED VIA Lindt Lindr Truffles - Assrted (5.1z) Lindt Lindr Truffles - Caramel Milk Chclate (5.1z) Lindt Lindr Truffles - Milk Chclate (5.1z) Lindt Lindr Truffles - White Chclate (5.1z) truffle 60 Purchased at Stre truffle 60 Purchased at Stre truffle 60 Purchased at Stre truffle 60 Purchased at Stre SUBSTITUTE PRODUCT UPC CODE RETAILER CODE Lindt Lindr Truffles - Shipper Inf (96ct) PRODUCT FEATURES AND BENEFITS/SELLING POINTS Actively engage cnsumers as they walk by and cnvey the fllwing features and benefits fr each prduct. Prduct Name Grcery : Lindt Lindr Truffles Prduct Features Benefits / Selling Pints When yu break the chclate shell f LINDOR, the smth, luscius filling starts t melt and s will yu. Enjy LINDOR and melt away with a mment that is yurs. Created by the Lindt Master Chclatiers with passin and lve since PrmWrks All rights reserved. Infrmatin cntained herein is cnfidential & prprietary. Printed 4/28/201612:35:28PM Page 1 f 6

5 KIT CONTENTS 1 Gift Card Activatin Frm 1 Paperwrk (versin 1 PrmReprt Frm 1 Training Manual nted n manifest) Any prduct listed n the Event Manual, including substitutins, is PRE-APPROVED and des nt need t be reprted t the Engagement Specialist htline. SHOPPING LIST 1 Antibacterial Wipes 40ct 1 SR Napkins 250ct 3 f Lindt Lindr Truffles - 3 f Lindt Lindr Truffles - UPC: * UPC: * Assrted Caramel Milk Chclate 3 f Lindt Lindr Truffles - 3 f Lindt Lindr Truffles - Milk Chclate White Chclate D nt exceed $58.50 (including tax). *If the stre des nt have the exact supply items marked with an asterisk, yu are PRE-APPROVED t purchase a cmparable stre brand r generic alternative. This des nt need t be apprved by the Engagement Specialist htline. WHAT TO WEAR Please cmply with PrmWrks apprved, standard unifrm unless therwise nted in the Special Instructins in this Manual PrmWrks All rights reserved. Infrmatin cntained herein is cnfidential & prprietary. Printed 4/28/201612:35:28PM Page 2 f 6

6 WHAT TO BRING Bring the fllwing items t yur event: Aprns, Dem Table, Gift Card, Pen, PrmReprt Frm, Training Manual, Unifrm, - Serving tray, Any Agency Prvided Signage, and Waste Basket Required Appliance: Table & Tableclth Examine appliances t make certain all electrical and extensin crds are in gd repair and appliance is cleaned and sanitized. SPECIAL INSTRUCTIONS A successful event is engaging and educating shppers thrugh sampling/demnstrating the featured prduct(s) resulting in the purchase f the prduct tday and in the future. During yur pre-call, ask fr the CGO crdinatr r the Scanning Crdinatr and have item cdes/upc cdes in hand t recite t that individual. Cntact yur agency immediately if prducts are nt available. EVENT INSTRUCTIONS SAMPLE PREPARATION / EVENT TIPS T set up fr the Lindt Lindr Truffles Dem: - Make sure yu fllw the instructins detailed in yur Hw t Use Yur ShpRite Gift Card & Executin Accuntability Guidelines dcuments when executing this event - Save packages f additinal prducts and supplies needed fr sampling and pay fr them at the apprpriate times f the day - Keep receipts with the empty packages fr prf f purchase - Obtain fd handler glves frm the APPY/Fd Service department - Set up near the prduct t be sampled - Keep area neat and clean, making sure that trash never verflws - Make a display f the prducts n yur table PrmWrks All rights reserved. Infrmatin cntained herein is cnfidential & prprietary. Printed 4/28/201612:35:28PM Page 3 f 6

7 SAMPLE PREPARATION / EVENT TIPS Cntinued T Sample Lindt Lindr Truffles (ALLERGEN ALERT): - Place a few fully wrapped Lindt Lindr Truffles n a serving tray - Offer cnsumers a Lindt Lindr Truffles sample - Offer cnsumers a napkin - Recite Key Selling Pints t cnsumers - Knw the prduct lcatin and price pint - Alternate Lindt Lindr Truffle varieties thrughut the day PRIOR TO EVENT Read and understand all the infrmatin in this packet. Review yur kit cntents fr accuracy. Cnduct yur pre-call t the stre 24 Hurs befre yur event and verify with the receiving clerk that the prduct wuld be available the day f the event. If yu receive a negative respnse cntact yur supervisr t pssibly reschedule the event. If event requires a debit card / gift card purchase, please activate yur debit card the day befre yur event. EXECUTING THE EVENT Check in with the retailer required manager (e.g. Custmer Service Manager/Stre r Department Manager) describing yur event and ask t set up in a high traffic area near yur prduct. Verify there is adequate inventry f the prduct(s) invlved in yur prject and, if applicable, reprt beginning inventry n yur PrmReprts Frm. Lk fr a secndary display f Grcery : Lindt Lindr Truffles. If lcated, please set up yur table near this display, with manager apprval. If Extensin Crd is in the Custmer Traffic area, tape crds t the flr t prevent tripping PrmWrks All rights reserved. Infrmatin cntained herein is cnfidential & prprietary. Printed 4/28/201612:35:28PM Page 4 f 6

8 POST EVENT Clean up, breakdwn yur table and leave yur area as yu fund it. Discard any manuals r POS material in a trash r recycling (if available and apprpriate) receptacle and destry any remaining cupns r leave with a Stre Manager (pending the retailer requirements). D nt leave the stre with cupns r sample prduct. Stre Management may check yur cler/bx/cart befre yu leave the stre. Cmplete PrmReprts Frm and btain a stre stamp and a manager's signature. Verify the ending inventry f the prduct(s) sampled and, if applicable, please reprt this number n yur PrmReprts Frm. Enter yur event results nce yu have cmpleted yur event. Fllw the instructins n yur PrmReprts Frm fr call in r n-line entry. Keep yur paperwrk fr 1 year after reprting yur results. Yu will be keeping the fllwing: Original event PrmReprts Frm Additinal reprt frms (i.e. Learning Center Frm, Client Reprts Frms, etc.) if applicable t yur prgram Original time invice (must have riginal signature) Make cpies f yur receipt n an 8 1/2 by 11 piece f paper and submit the entire page with yur paperwrk. Retain the riginal fr yur recrds. NOTE: Please fllw standard safety/health prcedures when cnducting yur event. D nt distribute samples t children. Hand the sample t the parent r guardian t give t the child. ALLERGY WARNING: We encurage cnsumers t check the ingredient statement n each package f the prduct they sample fr the mst up-t-date infrmatin n the ingredients cntained in that prduct. If yur kit cntains dcuments regarding allergy warnings this must be displayed. PROJECT SPECIFIC WARNING: ***SELECT LINDT LINDOR TRUFFLES MAY CONTAIN NUTS, PEANUTS AND/OR PEANUT BUTTER!!!*** We encurage cnsumers t check the ingredients n each package f the prduct they sample fr the mst up-t-date infrmatin n the ingredients cntained in that prduct PrmWrks All rights reserved. Infrmatin cntained herein is cnfidential & prprietary. Printed 4/28/201612:35:28PM Page 5 f 6

9 Please recycle yur cnsumer engagement materials when pssible PrmWrks All rights reserved. Infrmatin cntained herein is cnfidential & prprietary. Printed 4/28/201612:35:28PM Page 6 f 6

10 CAUTION Appliances and fd may be ht. We ask that parents give permissin befre samples are served t a child. ALLERGY ALERT We may use sme f the fllwing ingredients: peanuts, eggs, sy, tree nuts, wheat, gluten, dairy prducts, fish and/r shellfish. Even if these are nt listed n the ingredient label, please be aware that all prducts may have cme in cntact with these ingredients. Have a Happy and Healthy Day

11 **Please display n event dem table