Resume Writing and Interviewing Preparation Wells Fargo Bank, N.A. All rights reserved.

Transcription

1 Resume Writing and Interviewing Preparatin 2017 Wells Farg Bank, N.A. All rights reserved.

2 Agenda Make yur resume mre effective Recgnize resume d s & dn ts Plan fr an interview Recgnize interview d s and dn ts Questins 1

3 Resume writing

4 What is a resume? A resume is a dcument that summarizes yur skills, experience and accmplishments A gd indicatr as t hw yu might perfrm in a future rle Yur ft in the dr - usually yur first impressin with a ptential emplyer Cntains experience directly relevant t a specific psitin A living/breathing dcument Yu may update fr each jb applicatin Cnveys what yu can d fr the cmpany in a cncise frmat Yur admissin ticket t an interview fr that great jb It is yur jb t dcument hw yu qualify and hw yu are mst qualified 3

5 Cnnecting the dts Yu need t be able t cnnect the dts fr the reader f yur resume Help them understand yu have what it takes t perfrm the jb yu have applied t in terms f: Skills Mtivatin Experience Utilize cmmn terminlgy fund in the jb psting Frame yur accmplishments in their terms Relate similar activities Help them visualize yu in the rle 4

6 Thrugh the recruiter s eyes Think abut these statistics and then yu ll understand why a well-crafted resume is s imprtant: The average jb requisitin may generate 100+ applicatins The reader may spend secnds (that s right, secnds) per resume 5

7 Fcus f the resume Identify yur gal Research the psitin and determine if yu are qualified Yu must meet 100% f the required qualificatins Summarize yur key qualificatins Place yur strengths and qualificatins fr the specific psitin at the tp f yur resume Emphasize yur accmplishments Use bullets pints t shw quantifiable results f yur wrk Use keywrds Specific t department, cmpany and/r jb family 6

8 Overall resume appearance Use prfessinal lking fnts Times New Rman Gergia Verdana Save dcument in PDF r MS Wrd frmat D nt cpy & paste resume Use bullet pints and white space fr accents Prfread yur resume fr typs and grammatical errrs Use preferred fnt size 10/11 7

9 Making yur resume mre effective State mst imprtant items relevant t the psitin up frnt that are relevant t the psitin yu are applying t Clearly state hw yu meet the required & desired qualificatins Make it easy t read by using bullet pints (3-6 per psitin) Make it brief (1-2 full pages) Use a cncise prfessinal summary t say why yu are fit N first persn references (I, my, r me) We suggest nt using weak phrases such as respnsible fr r helped supprt Use actin verbs such as supprted, administered etc. Use present tense verbs fr current rle and past tense verbs fr previus psitins 8

10 Resume befre and after 9

11 Resume cmpared t jb psting Required Qualificatins 5+ years f prject management experience Desired Qualificatins Ability t priritize wrk, meet deadlines, achieve gals, and wrk under pressure in a dynamic and cmplex envirnment Ability t wrk effectively in a team envirnment and acrss all rganizatinal levels, where flexibility, cllabratin, and adaptability are imprtant Ability t wrk effectively in a virtual team envirnment Excellent verbal, written, and interpersnal cmmunicatin skills Expsure t Wells Farg SVP (Stre Visin Platfrm) Intermediate Micrsft Office skills Knwledge and understanding f prject management methdlgies, prcesses, and tls Knwledge and understanding f the SVT (Stre Visin Teller) system Outstanding prblem slving and decisin making skills Strng cllabratin and partnering skills Strng rganizatinal, multi-tasking, and priritizing skills Strng presentatin skills Other Desired Qualificatins Experience supprting retail stre envirnment Experience with plicy requirement and prcedure related prjects 10

12 Behaviral based interviewing

13 Behaviral interviews Based n the thery that past perfrmance is the best predictr f future perfrmance Utilizes prbing questins that assess key areas f knwledge, skills, experience and educatin Invlves answering questins with S.B.O. methd: Situatin r task: explain a specific event r situatin (nt a generalized descriptin) f what yu have faced in the past that relates t the questin. Be sure t give enugh detail fr the interviewer t understand. Behavir: Describe the actin yu tk and keep the fcus n yu Outcme: Describe the utcme f yur actins. What happened? What was the result f yur actins? What did yu accmplish? Did yu learn frm the experience? Include psitive results. 12

14 Preparing fr a behaviral based interview Analyze the psitin fr which yu are being interviewed Determine what skills and cmpetencies are required based n qualificatins and jb descriptin in the psting Evaluate and reflect upn yur backgrund Identify yur skills and experiences related t the required skills Identify three t five tp selling pints attributes What sets yu apart frm ther candidates Create brief S.B.O. stries prir t the interview Demnstrating yur teamwrk abilities, initiative, planning, leadership, cmmitment, prblem-slving skills r ther cmpetencies It can be difficult thinking f scenaris n yur feet during the interview Use different S.B.O. stries fr different questins Practice yur stries, but be careful nt t memrize Be specific in yur stries. Quantify wherever pssible. Be hnest! 13

15 Anticipating the questins Qualificatin listed in the jb pening Cmpetency Hw t prepare 5+ years f prject management experience 1+ year f cmmunicatins experience Technical expertise Oral Cmmunicatin Prepare stries abut successful prjects yu have managed In every interview guide, the interviewer is asked t rate yur cmmunicatin skills verall Avid use f verbal crutches such as ummm, cliché s, ahhh, like, yu knw Demnstrate effective listening skills Practicing speaking ut lud will help t avid these pitfalls Extensive technical skills Technical expertise Think abut the mst cmplex thing yu have dne with technlgy and be able t relate it in a SBO stry Ability t crdinate cmpletin f multiple tasks and meet aggressive time frames Prven ability t build relatinships and wrk acrss multiple lines f business Results driven, flexible, self-starter, detail riented and rganized Strng understanding f prject management disciplines and methdlgies Planning and rganizing Teamwrk Partnering & Cllabrating Attentin t detail Adaptability Planning and rganizing Initiative Technical skill Think abut hw yu can articulate hw yu plan and rganize yur wrk t meet deadlines. Hw t juggle cmpeting pririties. Think f stries that will shw hw rganized yu are. Think abut a time when yu had t accmplish smething as a team, clearly define yur rle n the team r practice this questin: Tell me abut a time when yu helped anther team member with wrk wh needed help, but wh had nt asked fr help. Practice these questins: Tell me abut a time yu had t maintain yur fcus in a cnstantly changing envirnment. Tell me abut a time that yu independently implemented a new slutin when thers were waiting t be directed t d it. Think f a stry that will demnstrate yur superir knwledge f PM methdlgies and hw they successfully allwed yu t deliver a prject n time and under r at budget. 14

16 Evaluatin f yur answer Rating Guidelines fr Prblem Slving Less Than Effective Effective Highly Effective Fails t identify prblems Desn t seek t analyze and define the prblem Stps at bvius answers; is quick t jump t slutins Spends t lng in prblem analysis Is reactive vs. practive t prblems Gathers infrmatin; relying primarily n easily t btain infrmatin Uses apprpriate apprach/technique t analyze prblem Identifies alternatives and prvides well grunded recmmendatins Takes wnership f prblems rather than allwing them t persist Gathers inf frm multitude f surces; addresses rt cause and frms slutin Distinguishes relevant frm irrelevant infrmatin easily Evaluates the ramificatins and implicatins f alternatives Identifies slutins t a prblem where there is a wide range f discretin 15

17 Tell me abut yurself 60 secnd cmmercial Fcus n yur skills that are applicable t the jb that yu want t highlight Key qualificatins Time t say what yu want abut yurself Be prepared fr this type f questin Example: I have wrked as a prject manager fr 10 years, the last 5 years with Wells Farg. I am currently in Cnsumer Lending, wrking n a very large prject regarding the Vlker Rule, but I have wrked n a variety f prjects ranging in duratin, size, scpe and line f business. I feel that my strengths in relatinship management allw me t be successful as a prject manager. I have experience in all aspects f prject such as resurce management, budgeting, facilitating meetings and keeping stakehlders apprised f prject prgress. I am very excited t talk with yu abut yur needs tday t see what value I can bring t yur rganizatin. 16

18 SBO respnse example Tell me abut a time when yu effectively handled a custmer s cmplaint. Situatin: In my current rle as a business systems cnsultant, managers ften have truble translating the technical jargn that s used a lt in technlgy. In fact, last week, a manager was very cnfused by a new cding methd that was implemented by ne f the develpers. The manager had run the reprt using the same as he had dne but kept cming up with an errr. Behavir: I had an idea what the develper had dne, but just t be certain I went back t her and asked fr the details. After she cnfirmed what I suspected, I was then able t explain t the manager what had been changed and g ver the new prcess step by step. Outcme: The manager was very pleased that the matter was addressed s quickly and that nw he is able t understand the details behind the prcess. 17

19 Other examples Initiative: Tell me abut a time that yu independently implemented a new slutin when thers were waiting t be directed t d it. Attentin t detail: Tell me abut a time yu had t maintain yur fcus in a cnstantly changing envirnment. Prblem slving: Tell me abut a time when yu were reslving what yu initially thught was a simple issue, but it turned ut t be much mre cmplicated. Teamwrk: Tell me abut a time when yu helped anther team member with wrk wh needed help, but wh had nt asked fr help. Custmer service: Tell me abut a time when yu effectively handled a custmer s cmplaint. 18

20 Interview D s D yur research Understand the department r business and its prducts, services, and custmers Try t knw smething abut the persn wh is interviewing yu Dress apprpriately fr the interview Identify the cmpetencies f the psitin and cme up with a few (4 r 5) scenaris in preparatin fr behaviral questins. Practice summarizing yur resume Have a cpy f the requisitin in frnt f yu during interview (especially n the phne). Fr phne interviews, use a land line whenever pssible Bring a cpy f yur resume t the interview Avid using acrnyms Practice makes perfect. D practice interviewing with a friend t help yu rganize yur thughts and refine yur answers Limit Rambling. Be careful t nt sund rehearsed. 19

21 Interview D s Give specific examples t make a pint & highlight yur rle Listening and clarifying are just as imprtant as marketing yurself Be brief and cncise Give enugh detail t answer the questin Take a mment during an interview if yu need it That s a gd questin; let me think abut that? Ask questins Yur gal is t find ut if the jb is a gd fit fr yu Ask the mst imprtant questins first Prepare a wrap up statement Weave in relevant infrmatin yu learned abut the psitin during the interview. Highlight yur skills that are imprtant t the psitin This shws yu were listening! Thank the interviewer Ask fr r exchange business cards Inquire abut the next steps Fllw up with a thank-yu nte It shws respect fr the interviewer and the time that he r she tk t meet with yu and reiterates yur interest in the psitin 20

22 Thank yu!