Please note that, in line with our environmental policy, we are only handling applications electronically. The closing date is noon on 6 April 2018.

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1 THEATRE CINEMA MUSIC DANCE COMMUNITY March 2018 Dear Applicant, Thank you for your interest in this role. Please find attached an application pack for the position of Ticketing and Reception Assistant at the Memo Arts Centre. These are exciting times for the Memo, in 2016 following refurbishment works we started to present 4k digital cinema, live streaming alongside our entertainment and hire programme, and 2018 is proving to be a busy year developing new cinema projects for all to participate in and enjoy. This is a key role within the organisation, central to helping us to deliver on our ambition to create and present a programme which excites audiences in Barry and beyond, and simply put, ensures our activities are great, not good. To apply for the post, please download the application form and equal opportunities monitoring form from our website: and send them to us by at: recruitment@memoartscentre.co.uk. Please note that, in line with our environmental policy, we are only handling applications electronically. The closing date is noon on 6 April We ll confirm receipt of your application by . We hope to hold interviews on 12 April. Please let us know, on the application cover sheet, whether you would be available for interview on that date so that we can be aware in plenty of time, if we may need to make alternative arrangements for any short-listed candidates. If you need more information before you apply, please contact us by ing recruitment@memoartscentre.co.uk Thank you for your time in respect of this application and we really do look forward to hearing from you, and exploring how your skills, experiences and passion will make a real difference to our work. Good luck with your application. Yours faithfully Kate Long General Manager Gladstone Road, Barry, CF62 8NA CANOLFAN Y CELFYDDYDAU Heol Gladstone, Y Barri, CF62 8NA Administration/Gweinyddiaeth: Tel/Ffôn +44 (0) /Ebost: enquiries@barrymemo.co.uk Box Office/SwyddfaDocynnau: Tel/Ffôn +44 (0) /Ebost: boxoffice@barrymemo.co.uk Website: Registered CIO: VAT Number:

2 THEATRE CINEMA MUSIC DANCE COMMUNITY JOB DESCRIPTION: Ticketing and Reception Assistant Rate of Pay: Term: Hours: Period of Notice: Pension: Right to work: References: Relocation: Start date: 7.83 per hour. The post is offered as a 16-20hour agreement. Various. 1 week. The Memo Art Centre operates a qualifying workplace pension scheme. The successful applicant will be required to provide documentation under the Immigration, Asylum and Nationality Act Offers of employment are subject to the receipt of references that are satisfactory to the Memo Arts Centre The post-holder will be expected to live within commutable distance of the theatre. The post is available immediately.

3 THEATRE CINEMA MUSIC DANCE COMMUNITY JOB TITLE: RESPONSIBLE TO: KEY WORKING RELATIONSHIPS LOCATION: WORKING HOURS: Ticketing and Reception Assistant General Manager & Marketing Officer Administration staff & Front of House Team Memo Arts Centre Flexible JOB PURPOSE To provide the highest standards of customer service, in a manner that is always approachable, warm and friendly. To optimise sales opportunities and to assist with marketing activities within an integrated Marketing team. To optimise the function of Memo Arts Centre s Reception. DETAILS OF DUTIES AND RESPONSIBILITIES 1. Provide the highest standards of customer service in a manner which is always approachable, warm and friendly. - Display a good knowledge of events, prices, packages, promotional offers, activities in the building and programme changes in order to provide a comprehensive, efficient service. - Listen actively to customers, gather feedback and follow company protocols and procedures, referring up as necessary. - Follow requests of the person supervising your work. - Ensure all telephone calls are handled in the appropriate manner. - Work as part of a team, sharing your knowledge with others. - Attend and contribute to team meetings as required. - Provide safe egress of the public in the event of an emergency. - To act as a designated First Aider. 2. Assist the Manager to achieve an efficient, professional Box Office function. - Sell tickets, facilities and other Memo Arts Centre products efficiently and in a friendly, helpful way, up-selling and cross-selling where appropriate. - Accurately record customer data in order to enable monitoring of customer trends and behaviour. - Encourage customers to join the Memo Arts Centre s mailing list and join its Loyalty Card Scheme.

4 - Encourage customers to add donations when booking. - Promote initiatives to customers such as group bookings and undertake telephone marketing where appropriate. - Accuracy in monetary transactions, checking floats, ensuring knowledge of price structures, cashing up and balancing box office takings at the end of each shift. - Maintenance of the box office system, Ticketsolve. - Replenish all leaflets daily and maintain the point of sale, including stock of appropriate publications and merchandise. - Contribute to sales promotions, marketing initiatives and mailing fulfilment, and ideas on improving customer care and data collection. 3. Assist the Manager to achieve an efficient, professional Reception. - To operate the building public announcement system when required. - Receive and process deliveries for all teams. - Receive, sort and distribute all company mail, and open and date stamp admin post. - To be a key person in the evacuation process and act as Fire Coordinator in an emergency or evacuation. 4. Be aware of company systems and protocols. - Adhere to administration systems. - Follow protocols for data entry and telephone operation. - Accept appropriate individual responsibility for the observance, promotion and implementation of Memo Arts Centre s policies on Equal Opportunities, Health and Safety, Customer Care and Licensing. Note: You are employed as Ticketing and Reception Assistant. However, you may be asked to perform other duties at the same grade and remuneration package and to the same total hours of work. You will be given four weeks notice of any proposed changes in duties.

5 THEATRE CINEMA MUSIC DANCE COMMUNITY PERSONAL SPECIFICATIONS: Ticketing and Reception Assistant ESSENTIAL - Strong customer service experience. - Experience of working with computerised sales systems, preferably a Ticketing system. - Experience of cash handling and reconciling income. - Flexible with working hours, including evenings and weekend DESIRABLE - Fluent Welsh speaker. - Experience of working in a Box Office. - Knowledge of the Ticketsolve Ticketing system. - Experience of working in a telesales environment. - Experience of working in and a passion for the arts. - Experience of fundraising. - First Aid Trained. Guidance Notes for Applicants The closing date for applications is 6 April at noon and interviews are scheduled to take place on 12 April. Please note that we are only able to notify candidates who are shortlisted for interview. Please note that all applications must be submitted on a Memo Arts Centre application form. The application form is your opportunity to provide all the information that we need to help us understand how you meet the requirements of the job. The form plays an important part in the selection process, both as a tool for helping us to shortlist candidates for interview, and as a basis for the interview itself. To ensure fairness to all applicants, any decision to shortlist you for interview will be based solely upon the information you supply on your application form. Even if you are already known to the Memo Arts Centre as a previous or current employee, it is important that you complete the form in full and that you complete the Further Information section taking the Person Specification as a guide to your responses. Please remember that those involved in the selection process cannot guess or make assumptions about you.

6 Make sure you tell us everything relevant to your application and that you complete all the sections on the form. Don t forget to proof-read your form and check for any errors before returning it to us. If you are sending it by post, please remember to sign the form. Data Protection Information provided by you as part of your application will be used in the recruitment process. Any data about you will be held securely with access restricted to those involved in dealing with your application and in the recruitment process. Once this process is completed the data relating to unsuccessful applicants will be stored for a maximum of 6 months and then destroyed. If you are the successful candidate, your application form will be retained and form the basis of your personnel record. By signing and submitting your completed application form you are giving your consent to your data being stored and processed for the purposes of the recruitment process, equal opportunities monitoring and your personnel record if you are the successful candidate. We hope you find these notes helpful and good luck with your application.