Corporate Travel Management. Crew Travel Merchant ships. Crew Travel Oil & Gas

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2 If you are looking for a Travel Management Company who understands the complexities of the shipping sector and who can reduce your travel costs, we offer the perfect solution. As part of the ATPI Group, our approach is a unique combination of an international network and a 90 year history of innovation. An industry leader, ATP Instone provides a world leading travel management solution for crew and shipping related travel. Our wealth of experience in this specialist sector is second to none. Meeting the demands of an industry as complex as the shipping market requires a real understanding of the challenges facing that industry. Our specialist knowledge comes from many years experience working within the shipping, airline and travel industries. YOUR PREFERRED PARTNER ATP Instone is proud of the fact that we have consistently evolved to meet the needs of our clients and nurtured long term business partnerships. Our beliefs have developed around what our clients have told us they value most about their relationship with ATP Instone. They not only provide a framework to how we operate but also guide us in how we interact as a team and with our clients. You will find our global network of offices in strategic locations for the shipping sector across the world, allowing ATP Instone to access more low cost fares. We believe local, specialist knowledge is key in the industry and we will be where our clients business needs us to be. We understand the shipping market and the challenges it faces better than any other travel management company. Our multinational buying power for marine, offshore and corporate fares, 24/7 emergency service and local expertise, make ATP Instone the best partner for your travel management. The term travel partner best describes the relationship Gulf Mark has with ATP Instone because a fully integrated and comprehensive travel service is provided. This results in a seamless service for our travellers with ATP Instone acting as an extension of our own office by interfacing directly with travellers and resolving issues as they arise. This in turn allows Gulf Mark to fully concentrate its efforts on its core business. Gary Bentinck, Director of Human Resources Gulf Mark

3 Moving crews around is a mission critical activity, whether you are in the shipping or energy sector, whether the crew is for a tanker, supply vessel, container, oil rig, a cruise ship, or a seismic operation. Having the right people, in the right place, at the right time is vital to the success of your business. International reach is key in the shipping market. ATP Instone is one of the few travel management companies with wholly owned operations overseas. Our worldwide network spans 60 offices, with a strong presence in the key shipping capitals of the world like Bergen, Manila, Singapore, Rotterdam, Athens and Mumbai. Clients benefit from local specialist knowledge in each location backed by a strong global network and international buying power. Successful growth in the travel business can only come from winning and retaining satisfied clients; having one of the highest client retention rates in the industry is one mark of our success and testament to the way we operate. Every member of our team is committed to delivering excellent service, customised travel systems and most importantly savings. We view ourselves as an extension of your business and want to be part of your success. EMERGENCY SERVICE In the shipping sector, dealing in high risk and volatile market environments, it is not uncommon for our clients to have to deal with daily schedule changes and respond to emergencies. Our operation is geared to meet these demands day and night, 24/7, 365 days a year. Our emergency service is managed in-house to ensure you receive the highest level of service when you need it the most. Taking advantage of our single technology platform, we can access our client profiles from any of our global offices and make any necessary changes day or night. HOW DOES ATP INSTONE DEFINE SERVICE EXCELLENCE? SECURITY knowing at all times, where your travellers are or will be. EXPERTISE knowing that ATP stands for the best in industry capability. RELATIONSHIPS knowing that we value and understand your business. VALUE knowing that we are competitively priced and we always strive to reduce your travel costs. INNOVATION knowing that we develop and employ the latest technology and creative solutions. COMPLIANCE knowing that we always ensure your travellers comply with your travel policies. EXPERIENCE knowing our people have the relevant experience, expertise and training to make the difference. PASSPORTS AND VISAS In addition to excellent service for the shipping industry we can also help you in a variety of other activities. ATPI takes pride in offering a full range of solutions including Passport & Visa services. These highly specialist skills compliment the demanding requirements of the shipping industry. Further services include event organisation and management, meetings and conferences. Crew Travel Merchant ships Corporate Travel Management Crew Travel Oil & Gas

4 ATP Instone is at the heart of global crew travel management, and is an innovator in driving solutions to service this complex sector. In the 1970s we were key to not only influencing the airlines to recognise shipping as a viable sector, but also to working with them to find ways to cater to the specific requirements of crew travel, such as flexibility, additional work related baggage allowances and complex one way interline fares. ATP Instone developed technologies to house over 7 million marine, offshore and corporate fares with over 110 airlines in our proprietary global fares database. This enables us, at any point in time, to make the right fare choice from any of our offices worldwide. As leaders in technology we have gone on to develop further tools to enhance the service offering we make to our clients, such as Wait-List Watcher, a technology that monitors airline availability changes enabling more clients confirmed travel on previously full flights. Our IT development teams will work with you to integrate systems and provide custom solutions to better manage your travel budget. Working in the shipping sector we know can be unpredictable. Changeable political environments, nature s influence and simple day-to-day changes in demands for goods are not without a variety of risks, and the nature of the business demands a very specialist travel management service. We operate a proprietary worldwide, around the clock, emergency service and our Emergency Traveller Tracking system can identify the whereabouts of an employee wherever they are in the world, giving you the reassurances you need. CORPORATE & SOCIAL RESPONSIBILITY In this modern world the environment, and our care of it, plays a large part in how businesses operate and plan for future developments. ATPI is at the forefront of this due to the very nature of our business operations. We recognise the environmental concerns of airline travel and its protection forms an integral part of ATPI s business strategy. ATPI has already developed several reporting tools from our award winning technology that allow clients to calculate the impact of their travel on the environment, by the mileage incurred and the method of travel. Over the past years ATPI has been awarded full certification to the internationally recognised ISO Environmental Standard - recognition of which we are justifiably proud. Since choosing ATP Instone as our travel service provider, we have been particularly impressed by their dedication to customer service and commitment to continual improvement. With a large number of staff constantly on the move, we're able to rest assured that their travel is in good hands. John Wood, Wallem

5 SOPHISTICATED REPORTING The first step to saving is to know where you are. ATP Instone offers an extensive suite of customisable reports that can give you instant access to spend, key routes and potential or lost savings. Most importantly our reports are available at the pre-trip stage so information can be delivered before you make the final purchase decision. BUYING POWER The biggest companies don t always get the best deals. As any CEO will tell you having power is one thing, knowing how to use it is completely different. By virtue of size and client base, ATP Instone can balance its buying power, with yours, to identify the best strategy. ONLINE BOOKING TOOLS ATPI s commitment to innovation and advances in travel technology ensure that clients have access to the right systems for their business. And if we need to modify a system to suit a clients particular needs, we will. We pioneered the development of Self Booking Tools back in the early 1990s, with our revolutionary Ticket Window product. Our philosophy is to work with clients to identify the most useful tool to meet their needs but we also recognise the requirement to support all the major third party offerings. With a dedicated team offering the most appropriate online tools and the many combinations of touched through to touchless available, we work with clients to determine the best solution for their business. ATP DASHBOARD Our Dashboard travel management platform allows you to define the best in class technology solutions for your business and then integrate these applications into a single, easy to use environment. Clients are able to choose from a growing choice of Dashboard applications from multi-country booking platforms, emergency tracking and rail bookings to online management information. It can have links to your internal travel policy, travel advisories and other tools that you may find useful to include in a customised travel portal. INTELLIGENT ITINERARIES Since the demise of paper tickets, many travel management companies simply provide a generic itinerary format. While providing basic information, these don t leverage the new technologies available. ATP have embraced the E-ticket and provide customisable itinerary options. As well as linking to airline online check-in sites, these can include carbon calculators, traveller health and security advice. Itineraries can be transmitted to traveller mobile devices. Through the benefits of all of our systems we deliver savings not only on the ticket price, but in your process costs too. ATPI ON THE GO ATPI On The Go is a popular app which assists travellers both before and during their journey giving access to itineraries, flight status reports and a raft of handy tools via mobile technology. The mobile wallet option allows you to store your airline and hotel loyalty cards and passport and visa details. It also provides an optimized server set-up for better performance and improved secured connection plus the inclusion of the ticket number record within the Mobile Itinerary for flight bookings. The level of service we receive from ATP Instone represents genuine value for money and has certainly justified our decision to switch the supply of crew travel to ATP Instone. We look forward to continuing and further developing a long and successful relationship. Ian Robertson; HR/Crewing Manager, Seajacks

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8 Whatever sector of the marine market place you operate in, we are the experts. To learn more about how ATP Instone can uniquely fulfil your Travel Management needs, please contact us to arrange a consultation. ATP Instone Sales Team: +44 (0) E marinesales@atpi.com